Head: Financial Crime Risk Management at Hollard Insurance

Job Advert Summary

Job Purpose:

• To lead and strategically manage the Financial Crime Risk Management (FCRM) and Investigations function for Hollard Life Solutions.
• This role is responsible for designing and executing fraud detection, prevention, and investigation strategies to safeguard the business from financial crime risk.
• The incumbent will oversee high-risk claims assessments, manage internal and external investigations, and collaborate with stakeholders to ensure a fair, compliant, and cost-effective operating environment.
• The role will also contribute to broader claims governance, risk mitigation strategies, and drive a culture of integrity and accountability.

Key Responsibilities:

FCRM Strategy and Leadership

• Develop and implement a fraud risk management strategy for Hollard Life Solutions.
• Oversee risk assessment, fraud detection, and prevention mechanisms across claims processes.

Investigations Management

• Lead and oversee the execution of forensic investigations into suspected fraud or misconduct.
• Ensure legal and procedural compliance in all investigations, with outcomes documented and tracked.

Stakeholder Engagement and Reporting

• Engage with internal legal, compliance, and claims teams, as well as external law enforcement and regulators.
• Provide timely and accurate reporting on fraud trends, investigations, and outcomes to Exco and Risk Committees.

Team Management and Development

• Lead and mentor the FCRM and Investigations team.
• Promote a learning culture and ensure upskilling in investigative techniques, digital forensics, and fraud trends.

Governance and Policy

• Ensure the business adheres to internal policies and external regulatory requirements.
• Regularly review and update fraud risk policies and SOPs

Required Knowledge and Experience

• Highest level expertise in, and detailed understanding of a niche areas and specialisation
• In-depth knowledge of forensic investigation methodologies, fraud risk detection frameworks, and insurance claims processes.
• Proven ability to lead and manage complex investigations involving internal and external stakeholders.
• Expert understanding of relevant legislation and regulatory frameworks (e.g., POCA, FICA, FAIS, POPIA).
• Strategic thinking and strong business acumen to link fraud risks to commercial and reputational impact.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and stakeholder management skills at executive and operational levels.
• Ability to lead high-performing specialist teams in a high-pressure, confidential environment.

Educational Requirements

• Bachelor’s degree in Law, Forensics, Criminology, Risk Management, or related field.
• Relevant professional certifications in Forensics, Fraud Examination, or Investigations (e.g., CFE, CFI, ACFE).

Closing Date

• 2025/08/03