Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience.
Our sports betting site features a large variety of events and markets to bet on, with expert bet...
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With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- Valid driver’s license
- 1-2 Marketing/ Events experience
- Computer literate
A Bonus To Have:
- Completed or studying towards a related diploma/degree
What You’ll Do For The Brand:
- Role will work directly with the Marketing Manager to support the department initiatives.
- Conceptualizing and implementing of marketing, events and advertising campaigns by assembling and analysing strategy objectives and sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations as well as updating calendars.
- Prepares marketing reports by collecting, analyzing, and summarizing data.
- Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders and verifying receipts.
- Event management including planning, branding and working with social media, video and full marketing team for big handovers.
- Supports regional marketing teams with major CSI campaigns and regional specific campaigns.
- Identify branding and partnership opportunities as well as new business opportunities.
- Amplify CSI projects for the benefit of growing the Hollywood brand.
- Create, deliver, edit, and optimize marketing materials.
- Ensure that messages are supportive of and consistent with marketing strategies.
- Providing support to all marketing functions of the business.
- Development of fresh story ideas.
- Work with other departments to ensure that marketing activities are in line with the larger goals of the entire company.
- Creation of BRD’s and testing Adhoc functions as required.
What You’ll Bring To The Team:
- Good verbal, written, communication and Interpersonal skills
- Impressive planning, organizational and time management skills.
- Good business acumen and high ethical work standards.
- Ability to multitask and always show initiative.
- Ability to work under pressure in a fast-paced growing environment and still produce good quality results timeously.
- Excellent presentation and reporting skills.
go to method of application »
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- Valid Driver’s License.
- Minimum of 5 years’ Building Management experience.
- Availability to work outside normal working hours when required to do so on call outs and emergencies.
A Bonus To Have:
- Studying towards a Degree or Diploma in a related field.
- 3-5 years’ staff management/ supervisory experience.
What You’ll Do For The Brand:
- Daily Management of the Housekeeping and front desk/ Reception team, as well as planning, organising and directing team members to ensure efficient operations.
- Set up and approve rostering of the Team in line with company policies and procedures.
- Ensuring correct monitoring of Team Members times are captured and all leave is approved.
- Responsible for signing off all salary spreadsheets for Team Members.
- Approve all stock orders required for the building.
- Ensure that all storerooms are kept in a neat and appropriate condition. All storerooms should be locked, and proper access controls are in place.
- All tools required by maintenance teams are stored correctly and these are always issued out and issued in.
- Inform security of any visitors/suppliers/landscapers/contractors who will be on site and ensure that a VIP is always with them.
- Regularly check that all cameras in the buildings are operational.
- Ensure that all matters pertaining to maintenance of the building are attended to in a cost effective and timely manner, whilst prioritizing urgent matters such as those relating to Health and Safety concerns where applicable.
- Walk-about done to ensure no outstanding issues with regards to the building and maintenance and noting items to updated to the snag list.
- Ensure all maintenance items are updated on Facilities Management Software.
- Facilitate the needs for each department in terms of requirements needed for the Team.
- Manage all facilities in the building such as security, ablutions, sanitation, landscaping, air conditioning, electrical and plumbing, invertors, solar, generators, boardrooms and meeting rooms.
- Ensure all Boardrooms and meeting rooms are kept in neat and appropriate condition.
- Ensure all bookings of boardrooms and meeting are facilitated through reception only.
- Ensure that reception and other facilities are ready for events and guest arrivals.
- Manage the building requirements in accordance to estate association.
- Being a point of contact relating to rules and regulations for the building(s).
- Develop and carry out induction procedures with all new Team Members personnel.
- Identify formal and informal training needs for all reporting Team Members and submit on a training log.
- Ensure that all Health and Safety procedures are followed, in accordance with the OHS Act.
- Provide daily, weekly and monthly reporting relating to the building and operations thereof.
- Conduct performance reviews for the team.
- Conduct Interviews with HR for New Team Members.
- Adhoc tasks as required by Senior Management.
- Take charge of all emergencies and ensure responsible back-up is available in order to take corrective action as necessary.
- Manage the outsourced service provider’s teams, including any specialized services team.
What You’ll Bring To The Team:
- Demonstrate excellent time management skills.
- Excellent project management skills.
- Strong communication and interpersonal skills.
- Ability to take initiative.
- Demonstrate good attention to detail.
go to method of application »
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You bring:
- 1 – 2 years in gaming industry
A bonus to have:
- Valid driver’s licence.
- Relevant Diploma/ Degree.
What You’ll Do For The Brand:
Branch Growth
- Ensure betting boards are updated timeously.
- Updating of memos, card changes, results and scratchings which occur throughout the day.
- Be knowledgeable on all betting rules, odds and pay-outs.
- Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
- Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.
Sales Administration
- Manage cash within the branch according to defined processes/procedures and minimize risks, Theft/fraud.
- Team members are to be alert to emerging attempts to defraud the company.
Cash Management
- Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
- Interim checks must be done within the course of the day with the team leader on duty.
- Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
- Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the therecon.
Branch Appearance
- Ensure that the branch is always neat and tidy according to Hollywood standards.
- Ensure that your work stations is well maintained and in good working condition.
- Comply with all procedures to prevent losses to the company, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).
Customer Service
- Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address customer complaints and ensure that customers are given positive feedback.
- Build strong relationships with regular customers.
- Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times
Compliance
- Compliance and adherence to company's internal control policies.
- Compliance to the code of ethics and escalate fraudulent activities.
- Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
- Credit bets are not allowed to be taken by any team member.
- Team members on duty are not allowed to take bets wearing Hollywood uniform.
- Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
- Team members are not allowed to be behind the terminal counters when off duty.
- Team members on duty are not allowed to utilize the Limited pay-out machine.
Values
- Actively promote the Hollywood values.
- Live the values and lead as an example to other team members.
What You’ll Bring To The Team:
- Good communication and interpersonal skills.
- Excellent Listening skills.
- Must be result driven.
- Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution.
- Strong system and sales knowledge.
go to method of application »
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- Reporting experience.
- Sports betting knowledge.
A Bonus To Have:
- Degree / Diploma in a related field.
- Valid driver's license and own vehicle.
What You’ll Do For The Brand:
- Maintain all current betting platforms (mobisite, website, USSD) by identifying shortfalls and introducing new features and solutions.
- Provide overall leadership and direction in the development of betting platforms.
- Identify innovations and assessment of Competitors.
- Develop and drive software development project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion, tracking all phases throughout implementation, providing timely reporting of issues that impact project progress and coordinating actions.
- Ensure enhancement of the Mobisite, Website, Syx, refer a Friend, TUV and other Company products and Improve the functionality for the end users of these applications.
- Evaluate consumer understanding and insights- Consumer experience with the Brand and possible enhancements where required.
- Competitor analysis reporting.
- Project lead all product testing before releasing to live environment.
- Market awareness and strong Relationship Management abilities.
- Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/audit queries where appropriate, based on the nature of the query.
- Any other ad hoc duties that might be required.
- Communicate with departments to identify work shortfalls and areas where the development team can assist in improving work processes.
- Assist and advise the developers and software architects on how an application should work, what needs are to be met and dictate the flow and user interface to determine what the users must see by providing them with Business Requirement Documents.
- Conduct and supervise group testing of complete applications and software.
- Identify and eliminate the factors within the applications that may pose a risk to the business.
- Market research and product development.
- New business ideas and improving current business work practices.
- Involvement in making user manuals for system applications.
- Working closely with our betting traders and ensuring we maintain the desired GGR margins and implementing measures and strategies to correct instances where this objective is not met.
- Dealing with all betting-related queries for clients.
- Analyze risk and fraud related to the product.
- Analyze the odds relevance and accuracy.
- Highlighting high-risk or high-spend/win clients.
- Defining functionality required front and back end of SyX and mobisite/web.
- Report on product performance and metrics.
- Assist with the completion of the BRD for integration and enhancements.
- Perform testing on functionality and odds of all product releases.
- Key link between Software Development and the business.
- Negotiates commercials relating to the product.
- Creates BRD through collaboration with Betting Product Owner.
- Perform full-cycle testing of product functionality and odds .
- Drive Marketing plans for the product within iBranch/retail.
- Ensure sufficient handover to Betting Product Owner before a live release.
- Review Contracts, looking for additional value or reduction in commercials.
- Setting up strategic meetings with partners to grow figures, implement strategies, and add products.
- Dealing with compliance for GB approvals across all provinces
What You’ll Bring To The Team:
- Impressive business acumen and in-depth market awareness.
- Must be innovative, pro-active and a strategic thinker.
- Ability to take accountability and entail great problem-solving skills.
- Good report writing skills.
- Must be results driven.
- Excellent communication and interpersonal skills.
go to method of application »
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- 2-3 years of administration experience.
- Cash and relationship management experience
- Computer literacy
A Bonus to have:
- Diploma/Degree in admin/finance.
What You’ll do for the Brand:
- Provide branch administration support by enforcing team members follow the cash management policies and procedures
- Be aware of securing cash in the branch.
- Highlight and ensure all team members follow administrative policies and procedures.
- Co-ordinate, organize and monitor cash movement with alertness.
- Handle and maintain financial data.
- Ensure accurate management of expenses in line with branch limits (petty cash).
- Organize and maintain effective filing system.
- Ensure compliance with company polies, standards and regulations.
- All opening floats are to be collected no later than 08:00am on a daily basis (can be branch specific)
- Cash up all department to reconcile the previous day takings.
- Ensure cash count balances, send document sent to BM/ AM & support.
- Scan tickets on SYX & Run tickets report and find all missing tickets manually.
- Ensure all outstanding tickets are recorded and paid out.
- Ensure to be knowledgeable on your branch limit and bank the difference with G4 S/ Fidelity.
- Ensure to advise surveillance when you require to open and close the Safe
- Banking confirmation sheet to updated – with Seal & bag number, before dropping in Safe
- Ensue all floats issued to team members are accurate.
- Ensure all cashing ups are accurately managed to balance in line with all takings.
- Record all shortages and report to the Branch Manager/ Senior Team Leader.
- Racing figures on SYX recon should match the figures on HIS recon.
- Ensure all deposits and withdrawals are accurately captured.
- Check that all credit card Slips match with the summary slip.
- All transactions under receipts payments should have supporting documents.
- Ensure that a stock taking is done daily/weekly/monthly and record stock shortages/out of lines
- Cash up all airtime sales and entre on the recon
- Bar- Ensure that credit cards balance – (relevant to specific branch). Guest refreshments should reflect on the bar cash up sheet and floats from the previous day should reflect correctly. The Z reading on the Bar cash up slip should balance to the total cash and slip received.
What You’ll Bring to the Team:
- Strong business acumen
- Attention to detail
- Good communication skills
- Strong problem-solving abilities
- Excellent time management
- Exceptional reporting and admin skills
go to method of application »
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
A Bonus To Have:
- Matric
- Prior work experience as a promoter or similar
- Excellent Customer Service Skills.
What You’ll Do For The Brand:
- Customer Service: Assist clients with opening accounts and all betting queries
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
- Drive mobile marketing campaigns to increase sales and sign up new online accounts
- Must keep records of their sales activities and report their progress to management daily
- Promote the mobile
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to
- Ensure appropriate management, safekeeping, and maintenance of all mobile
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs
- Any other related duties that might be required within the business
What You’ll Bring To The Team:
- Good communication and interpersonal skills
- Excellent Listening skills
- Must be result driven
- Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution.
- Strong system and sales knowledge
go to method of application »
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- Experience in housekeeping
What You’ll Do For The Brand:
- Cleaner attired in Hollywood Uniform as per prescribed rules and regulations. Personal hygiene maintained at all times.
- Ensures work areas are clean and tidy prior to opening, during service and at closing times (this includes the inside and outside of the Branch, as well as the car Park area).
- Floors are swept and mopped, scrubbed and/or vacuumed. Walls are cleaned. Refuse is gathered and disposed of. Bins are to be emptied, washed or sanitized and replaced with refuse bags
- Toilets are to be cleaned.
- Tables and counters, chairs, TV screens, furniture, lights and machines and/or equipment is clean and wiped prior to team members commencing work.
- Ensures that service areas are neat and tidy during peak periods and quiet periods.
- Appropriate use of cleaning chemicals and cleaning detergents.
- Requests cleaning fluids and/or worn cleaning equipment e.g. mops/brooms/dusters from Branch Manager as and when required.
- Declares breakages to the Branch Manager.
- The cleaning of branch aircon filters weekly.
- Ensure that all tables and chairs in the Gaming areas are maintained – seat covers are monitored, and request replacements as needed. Table legs are adjusted to avoid wobbling, table tops and edges should be reported if refurbishing is required.
What You’ll Bring To The Team:
- High attention to detail
- Strong time management skills
- Follow process in order to ensure high quality output
- Taking action to achieve goals beyond what is required
go to method of application »
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
A Bonus To Have:
- Matric
- Prior work experience as a promoter or similar
- Excellent Customer Service Skills.
What You’ll Do For The Brand:
- Customer Service: Assist clients with opening accounts and all betting queries
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
- Drive mobile marketing campaigns to increase sales and sign up new online accounts
- Must keep records of their sales activities and report their progress to management daily
- Promote the mobile brand .
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to customers .
- Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs
- Any other related duties that might be required within the business
What You’ll Bring To The Team:
- Good communication and interpersonal skills
- Excellent Listening skills
- Must be result driven
- Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution.
- Strong system and sales knowledge
go to method of application »
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
A Bonus To Have:
- Matric
- Prior work experience as a promoter or similar
- Excellent Customer Service Skills.
What You’ll Do For The Brand:
- Customer Service: Assist clients with opening accounts and all betting queries
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
- Drive mobile marketing campaigns to increase sales and sign up new online accounts
- Must keep records of their sales activities and report their progress to management daily
- Promote the mobile brand .
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to customers .
- Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs
- Any other related duties that might be required within the business
What You’ll Bring To The Team:
- Good communication and interpersonal skills
- Excellent Listening skills
- Must be result driven
- Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution.
- Strong system and sales knowledge
go to method of application »
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
A Bonus To Have:
- Matric
- Prior work experience as a promoter or similar
- Excellent Customer Service Skills.
What You’ll Do For The Brand:
- Customer Service: Assist clients with opening accounts and all betting queries
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
- Drive mobile marketing campaigns to increase sales and sign up new online accounts
- Must keep records of their sales activities and report their progress to management daily
- Promote the mobile brand .
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to customers .
- Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs
- Any other related duties that might be required within the business
What You’ll Bring To The Team:
- Good communication and interpersonal skills
- Excellent Listening skills
- Must be result driven
- Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution.
- Strong system and sales knowledge
go to method of application »
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- 12 months experience within Retail, Gaming or Betting Industry.
A Bonus To Have:
- A valid driver’s license
- 1-2 Years leadership experience
- Diploma/ Degree or NQF 4 Learnership
What You’ll Do For The Brand:
- Branch Growth
- To ensure achievement of targets within your areas in accordance with branch budgets.
- Drive business results by creating an open dialog with your guests to educate them on all your branch products.
- Ensure betting boards are updated timeously.
- Updating of memos, card changes, results and scratchings which occur throughout the day.
- Be knowledgeable on all game rules, odd and pay-outs.
- Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
- Taking customer bets where applicable. (A requirement in express Branches)
- Cash Administration
- Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud.
- Educate team members on all FICA Compliance.
- Ensure daily banking schedules are submitted to the Branch Manager/ Senior Team Leader.
- Ensure adherence to credit card administration &EFT policies where applicable.
- Ensure team member are issued with correct floats at the end of their shift.
- Interim checks must be done within the course of the day with team leader on duty.
- Ensure to reconcile by end of shift to the balance which is reflected on the LPM/ Admin /HIS report.
- Recovery process must be managed in line with processes/procedures.
- The correct process must be followed with lost ticket claims; Ensure the ticket number is received from the Helpline when processing the claim.
- Record the guest’s details and I.D number to validate payment after 90 days.
- Branch Reporting
- Ensure that daily newsflashes provide a high level overview of the operations for the day.
- Manage branch stock control to ensure that there is sufficient supply (although not over/under).
- Ensure that a stock taking is done weekly and account for stock shortages.
- Team Leaders must send an email notifying the Branch Manager/ Senior Team Leader and Cash Management Department of the shortage.
- Security Management
- Be aware of your surroundings when opening and closing the branch.
- Ensure all security factors are adhered to when banking is conducted.
- Be aware where all panic buttons are placed within your branch.
- Ensure all camera’s inside and outside the branch are all in working order.
- Manage all security aspects in the branch
- The cashing up process must be conducted with the branch doors closed with security
- monitoring the area.
- Branch Appearance
- Ensure that the branch is always neat and tidy according to Hollywood standards.
- Ensure that that facilities are well maintained and in good working condition.
- Comply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).
- Compliance
- Compliance and adherence to company's internal control policy.
- Ensure compliance with company, legislative and legal requirements
- More specifically, ensure compliance with Gambling Board requirements.
- Compliance to the code of ethics and escalate fraudulent activities.
- Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
- Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
- Ensure all team members are dressed in their correct Hollywood uniform when on duty.
- Credit bets are not allowed to be taken by any team member.
- Team members on duty are not allow to take personal bets within the Branch.
- Team members are not allowed to be behind the terminal counters when off duty.
- Team members on duty are not allowed to utilize the Limited pay-out machine.
- Communication
- Ensure all operational communication within the branch is circulated to all team members.
- Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
- Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.
- People Management
- Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.
- Ensure staff attendance and behaviour is manage with the guidance from Branch Manager/Senior Team Leader.
- Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.
- Guest Service
- Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address guest complaints and ensure guest feedback is positive.
- Build strong relationships with regular guests.
- Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.
- Values
- Actively promote Hollywood values.
- Live the values and lead as an example to the team.
- If the branch has LPMs, responsible for management thereof.
- If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.
- Work closely with the Branch Manager /Senior Team leader and suggest areas of improvement to ensure that the branch attracts and retains guests.
- Must be available 24/7 in case of emergencies.
What You’ll Bring To The Team:
- Good communication and interpersonal skills
- Excellent attention to detail
- Demonstrate a good understanding of betting procedures
- Ability to understand the different betting types
- Possess financial management skills and business acumen
- Strong people management and problem-solving skills
- Be Accountable
Method of Application
Use the link(s) below to apply on company website.
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Gmail
Yahoomail