Hot Jobs at Yum! Brands

• Plays the lead role in ensuring that product demand forecasts are created, reviewed, published and refined when appropriate for short, medium and long-term horizons. Translate the strategic business plan through facilitation and collaboration into a demand plans for purposes of supply chain planning. Lead the integration of customer demand plans into the KFC business through joint business planning.

The scope of this role includes the whole of BU Africa along with all applicable Yum! brands.

• Drive the creation of short, medium and long-term demand baseline forecast at menu board item level
• Coordinate the creation of a promotional forecast at menu board item level
• Work with Marketing and Finance to combine, refine and publish total business demand plan (in applicable levels/aggregated views e.g. by product; by region; by category etc.)
• Measure forecast accuracy at granular and total category levels
• Create insights from business forecast analysis to drive continuous improvement (specifically from a proactiveness point of view) in Supply Chain
• Support Supply Planning with Management short dated stock
• Work with Marketing and Finance departments on impact of mix changes on business profitability and supply planning
• Assists in developing the Annual Operating Plan (AOP), providing longer term analysis of demand to assist Supply Chain leadership in assessing longer term supply capacity needs
• Manage NPD introduction demand plans to deliver key KPI’s
• Drive service levels with incremental improvements by working closely with the supply planning and 3PL teams
• Collaboration and information sharing across functions and stakeholders
• Incorporate market intelligence into demand plans
• Coordinate cross-functional work into Demand levers
• Coordinates cross functional resolution of day-to-day issues related to supply and demand discrepancies
• Performs root cause analysis on key forecast deviations. Supports Business, Marketing, Supply Planning and production strategies and identify opportunities to meet market needs.
• Lead the integration of demand plans into KFC business through joint business planning.
• In collaboration with Supply Planning and Category Teams, ensure the right stock is in the right place at the right time to deliver customer requirements regionally and at DC level
• Balances a complex set of variables to ensure reduction overall forecast error.
• Forecast analysis and improvement
• Analyze business: identify and manage trends. Formulate action plans.
• Review historical trends, research demand drivers, prepare forecast data, develop statistical models, and evaluate forecast results
• Collaborates with Supply Planning Managers in planning for new items and items to be transitioned or discontinued.
• Generates KPI’s that will monitor demand expectations and take corrective action
• Work with Supply Planner to review and assess risks to supply and demand variability and identify opportunities to manage and mitigate risk.
• Continuously evolve Demand Planning strategy and roadmap to stay abreast of industry standards and best practices.
• Development and execution of a Demand Planning strategy to fully integrate and leverage the scale of various Yum! brands to deliver a competitive advantage.
• Development of Demand and Supply Chain Digitization strategy to enable end to end automation of Planning process to ultimately drive efficiencies with the SC function.

Communication Required

• Marketing and Finance Colleagues - to create consensus total business demand plan, identifying volume gaps and readjust to plan for exceeding targets
• Supply Planning Colleagues – aiding in the translation of demand plan into a comprehensive and reliable supply plan which will be communicated to 3PL and suppliers to ultimately drive improved customer service levels

Problem Solving & Analysis

• Disagreement on demand forecast; high levels of forecast accuracy; short term gap filling initiatives; master data discrepancies.
• Some processes already exist to solve these (and similar) problems, however, it is expected of this role to develop improved approaches/methods to overcome these challenges in a more agile, comprehensive and collaborative manner.

Judgement and Decision Making

• Pushing back & recommending amendments in forecast if significant estimated inaccuracies are anticipated (which includes phasing).
• Recommending demand plan creation cycle with involved parties in the business
• Recommending amendments in Product Master Data and signing off final approval as Product Master Data custodian/owner.

Innovation

• It is expected of this role to critically review all current demand planning and master data management processes in order to make recommendations on improving overall effectiveness

Forecasting Techniques

• Proactive problem solving
• Business Intelligence
• Driver for Results
• Analytical Thinking
• Strategic Thinker
• Advanced Excel proficiency
• Process/system thinking ability
• Ability to deal with high levels of complexity under pressure
• Good interpersonal skills
• Ability to innovate
• Effective conflict management skills
• Bachelors Degree: Supply Chain/Logistics/Engineering/Science
• Minimum 6-8 years experience in Demand Planning
• Statistics Certification

go to method of application »

• As the Digital Channel Lead for KFC (Pty) Ltd's BMU Digital department, you will lead and own the end-to-end performance of our digital channels, including the App, Web, Kiosk, WhatsApp, and more. Your role is crucial in aligning these channels with our Digital & Technology strategy, ensuring superior customer experiences, and driving growth and profitability. You will collaborate with various teams and external partners to adapt our digital landscape to local market needs while maintaining a unified platform and design system.
• Craft and execute channel strategies aligned with global standards, translating them into OKRs and roadmaps.
• Manage the channel's P&L, optimizing revenue, orders, profitability, and ROI.
• Drive customer acquisition, activation, and retention through coordinated product improvements and brand campaigns.
• Ensure a fast, secure, and consistent digital journey for customers, focusing on defect prevention and incident response.
• Adapt the digital channels to local market realities while maintaining a single platform and design system.
• Build business cases, prioritize investments, and track ROI, reallocating resources based on evidence.
• Lead and influence a cross-functional squad, including Brand, Product, CRM, and Insights teams.
• Collaborate with market stakeholders to align launch calendars and gather local insights for pan-African initiatives.
• Negotiate and manage SLAs with external vendors and aggregators, ensuring compliance with security and brand standards.
• Triage and prioritize incident themes, working closely with Customer Care and Operations teams.

Requirements:

• Bachelor's Degree in Business, Computer Science, or Engineering.
• 8-10+ years of experience in consumer digital/e-commerce, with 3+ years of channel ownership and P&L/OKR delivery.
• Proven multi-country leadership and vendor/partner management skills.
• Strong product and growth expertise, including A/B testing, funnel analytics, and data-driven decision-making.
• Experience in leading cross-functional teams and aligning with global standards and processes.
• Excellent communication and collaboration skills, with the ability to influence and negotiate.
• Analytical mindset with problem-solving abilities, especially in diagnosing and resolving digital funnel breaks.
• Ability to balance market needs with platform standards and compliance.
• Experience in prioritizing resources and managing dependencies with other digital systems.
• Willingness to travel within Africa for launches, visits, and vendor reviews.