Active jobs at HomeChoice Holdings Limited

Description

• Homechoice is a leading South African homeware retailer.
• For 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.

Key Performance Areas

Generate revenue

• Collect money on profile 0 – 2+ delinquent accounts (60-90 days) within 30 days
• Obtain “promise to pay” from customers
• Rehabilitate and educate customers with regards to their payment profile
• Achieve daily collection targets

Efficiency and productivity

• Negotiate payments from customers following the call script, within dialler time and meet departmental KPA targets
• Completion of lost time sheets on a daily basis
• Adhere to Company systems, processes, policies and procedures
• Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems

Customer service

• Negotiate with customers in a way that does not tarnish the relationship of the customer with HomeChoice
• Ensure that a polite, friendly, efficient and professional service is provided

Quality standards

• Focus on “getting it right first time” in order to ensure that correct and precise information is relayed to customers
• Capture all details of customer liaison and agreements accurately onto the system

Requirements
Qualifications & Accreditations

• Grade 12 / Matric or equivalent

Experience & Skills

• 1 Year collections experience in a contact centre
• Computer literate

Attribute & Behaviours

• Energetic with positive attitude
• Excellent telephonic manner
• Good negotiation and influencing skills
• Be able to adapt a firm but fair approach with customers regarding payments
• Resilient and change orientated
• Deadline driven

Other Requirements

• Clear credit and criminal record

go to method of application »

Description

• The ideal candidate for this role will be responsible for the overall management and day to day operations of the homechoice Showroom Retail Space.

What you will love doing in this role

• Manage Sales and Operations: Oversee sales objectives and drive operational efficiency.
• Stock Control: Ensure effective stock management in alignment with procedures, customer needs, and visual display standards.
• Clear Communication: Facilitate accurate and timely in-store communication across the showroom.
• Cash Management: Oversee cash handling processes to ensure accuracy and accountability.
• Promotions and Displays: Execute and implement monthly promotions and visual merchandising displays.
• Store Security: Safeguard store security and prioritize the well-being of staff.
• Training and Development: Ensure category specialists are fully trained and equipped to excel in their roles.
• Achieve Sales Targets: Drive the achievement of monthly intake and NSV (Net Sales Value) targets.
• Customer Experience: Deliver a consistently exceptional customer experience.
• Stockroom Management: Oversee stockroom operations, reducing GRs (Goods Returns) and cancellations.
• Maintain Cleanliness: Ensure showroom and back-of-house areas are well-maintained and orderly.
• Reporting: Prepare and submit daily, weekly, and monthly reports to track performance and inform decision-making.
• People Management: Lead, motivate, and develop store staff to achieve business objectives.
• Project Management: Manage and implement key projects to support business growth and operational improvements.

Requirements
What you’ll need to do this role

• Relevant tertiary qualification (Sales & Marketing).
• Minimum of 5 years’ working experience within retail industry.
• Working in the homewares retail industry would be highly advantageous.
• Minimum of 5 years’ experience in leading a team within a sales target driven environment.
• Experience using MS Office packages.
• Must be available to work shifts, weekends and public holidays.
• Clear credit and criminal record.

What we will love about you

• We love your ethical approach, professionalism, and high-energy self-starter mindset.
• We love your planning, organizational skills, and customer-first attitude.
• We love your natural leadership, mentoring, and ability to inspire others.
• We love your drive to meet deadlines and targets with attention to detail.
• We love your communication, motivation, and ability to engage at all levels.
• We love your calm under pressure and effective stress management.
• We love your adaptability, flexibility, and proactive approach to driving results.

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun

go to method of application »

Description

• The ideal candidate for this role will be responsible for the overall management and day to day operations of the homechoice Showroom Retail Space.

What you will love doing in this role

• Manage Sales and Operations: Oversee sales objectives and drive operational efficiency.
• Stock Control: Ensure effective stock management in alignment with procedures, customer needs, and visual display standards.
• Clear Communication: Facilitate accurate and timely in-store communication across the showroom.
• Cash Management: Oversee cash handling processes to ensure accuracy and accountability.
• Promotions and Displays: Execute and implement monthly promotions and visual merchandising displays.
• Store Security: Safeguard store security and prioritize the well-being of staff.
• Training and Development: Ensure category specialists are fully trained and equipped to excel in their roles.
• Achieve Sales Targets: Drive the achievement of monthly intake and NSV (Net Sales Value) targets.
• Customer Experience: Deliver a consistently exceptional customer experience.
• Stockroom Management: Oversee stockroom operations, reducing GRs (Goods Returns) and cancellations.
• Maintain Cleanliness: Ensure showroom and back-of-house areas are well-maintained and orderly.
• Reporting: Prepare and submit daily, weekly, and monthly reports to track performance and inform decision-making.
• People Management: Lead, motivate, and develop store staff to achieve business objectives.
• Project Management: Manage and implement key projects to support business growth and operational improvements.

Requirements
What you’ll need to do this role

• Relevant tertiary qualification (Sales & Marketing).
• Minimum of 5 years’ working experience within retail industry.
• Working in the homewares retail industry would be highly advantageous.
• Minimum of 5 years’ experience in leading a team within a sales target driven environment.
• Experience using MS Office packages.
• Must be available to work shifts, weekends and public holidays.
• Clear credit and criminal record.

What we will love about you

• We love your ethical approach, professionalism, and high-energy self-starter mindset.
• We love your planning, organizational skills, and customer-first attitude.
• We love your natural leadership, mentoring, and ability to inspire others.
• We love your drive to meet deadlines and targets with attention to detail.
• We love your communication, motivation, and ability to engage at all levels.
• We love your calm under pressure and effective stress management.
• We love your adaptability, flexibility, and proactive approach to driving results.

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun

go to method of application »

Description

• You will be responsible for providing the business with a robust system of financial performance metrics and decision-making frameworks to track results and support data-driven improvements.
• Key performance areas include financial analysis, business partnering, and budget support.
• You will play a Business Partner role by supporting financial management activities, contributing to budget planning and tracking, and building strong relationships with Finance Managers and business unit executives.

What you will love doing in this role

Tactical Implementation

• Translate business plans into efficient and effective operational metrics with measurable business outcomes and targets. 
• Facilitate continuous process improvements in operations and service delivery.

Financial Management

• Contribute to and implement the financial reporting and planning roadmap.
• Provide financial information to management in the Business and build and maintain strong relationships with senior managers and executives. 
• Provide input into the commercial viability of new and existing initiatives and assist with compiling the business case.
• Continuously review tactical and operational business and process initiatives to ensure that they meet the required profitability expectations. 
• Ensure cost appreciation is correct and properly accounted for and reported, from a financial review perspective. 
• Identify cost management opportunities for ensuring improved profitability and sustainable returns for the business.

Analysis and Review

• Analyse and review financial records in line with operational business metrics and advise senior managers/ business partners on possible data driven insights.
• Ensure budget and forecast variances are accurately calculated, analysed and recommendations are made to correct or improve departmental performance. 
• Actively contribute to the budget and forecasting planning process, monitor and review the effect of process changes and propose improvements.

Reporting

• Responsible for running management reporting to support effective commercial decision making by the business. 
• Responsible for the maintenance and operation of reporting structures.
• Execute the proper systems and controls to manage information securely.

Stakeholder Relationship Management

• Build and nurture trust and collaborative relationships with finance business partners, providing a support service to Financial Managers through the delivery of management reports and financial analyses.
• Support the establishment of relationships with external service providers such as auditors, tax and other legislative and regulatory authorities.
• Build and maintain close working relationships with Senior Accountants, ensuring alignment on reporting requirements and operational reporting structures.
• Work closely with Financial Managers, providing supporting models, calculations, and analyses into the commercial viability of new and existing initiatives.

Requirements
What you’ll need to do this role

• A 3-year Degree (Finance discipline) minimum requirement.
• Minimum of 3 years relevant related experience required.
• Proven working knowledge and experience in developing and producing clear financial management information.
• Extensive experience in analyzing financial information and ability to make clear recommendations for improvement.
• Proficient in MS Office with advanced Excel
• The ideal candidate should have an analytical mindset.

Behaviours we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun