Active Jobs at LexisNexis South Africa

About the Team

• LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

Responsibilities

• Achieving revenue targets and providing excellent customer experience.
• Partnering with other Market Planning team members, developing and executing Africa FCC strategy, in alignment with global FCC priorities and the priorities of other functions across LNRS.
• Identifying potential areas of growth for the FCC business across Africa and define strategy for accelerating revenue.  Developing M&A opportunities in line with global FCC and business services strategy.
• Working closely with Product and Data teams to develop FCC Product strategies and roadmaps and associated business cases.
• Partnering closely with Sales to win new business, expand existing relationships, and drive referrals.
• Partnering closely with Marketing to expand market presence, heightening brand awareness and trust, and intelligently drive qualified leads to Sales. Partnering with Professional Services on consultative selling and customer management.
• Providing insight and research on competitive intelligence, market sizing, industry trends, regulatory trends and market drivers to inform strategy and improve knowledge sharing across the organisation.
• Interacting with clients (both internal and external) to craft solutions that meet client needs, thereby increasing revenue and customer satisfaction. Clearly communicate global FCC strategy to the wider organisation in Africa.

Requirements

• Have cross-functional leadership skills and the ability to work effectively with key partners across a large, global and matrixed organization
• Have experience of working across the African continent
• Have business acumen and strategic planning
• Show discipline and management of complex agenda
• Have critical thinking and analytical skills, and high level of comfort with problem-solving
• Show strong interpersonal and communication skills; team player
• Able to speak French and/or Portuguese speaker preferably
• Domain expertise in the FCC space

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About the Role

• We are seeking a dedicated Technical Support Specialist to provide technical assistance to computer system users. This role involves diagnosing, troubleshooting, and resolving hardware and software issues, as well as providing excellent customer service.

Key Responsibilities:

• Provide first-level technical support and escalate unresolved queries.
• Track, route, and redirect problems to the correct resources.
• Diagnose and resolve hardware and software issues and advise users on appropriate actions.
• Set up new user accounts, profiles, and configure workstations and applications.
• Install, modify, and repair computer hardware and software.
• Perform regular updates and maintenance tasks, ensuring security and privacy of systems.
• Maintain accurate records of repairs, maintenance schedules, and prepare timely reports.
• Monitor, support, troubleshoot, and resolve operating issues to ensure connectivity and minimize downtime.
• Provide support and technical setup at trade shows, including periodic travel, and ensure all global SLAs are met.

Required Skills:

• Proficiency in Windows environments.
• Experience with computer networks, network administration, and network installation.
• Familiarity with remote desktop applications and help desk software.
• Ability to configure workstations/laptops.
• Strong written and verbal communication skills.
• Ability to troubleshoot operational issues.
• Basic understanding of software monitoring tools and backup procedures.
• Excellent problem-solving and organizational skills.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) or Previous experience in a technical support role

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About the Role: 

• We are looking for a Senior Software Engineer to join our team. This role involves conducting research, designing, and developing software within a functional area or product line. You will provide input to project plans, schedules, and methodologies for cross-functional software products, perform software design across multiple systems, mentor junior team members, and communicate with users/customers to translate their requests into solutions.

Responsibilities:

• Collaborate with technical personnel or team members to finalize requirements.
• Write and review detailed specifications for complex system components.
• Complete complex bug fixes.
• Work closely with development team members to understand product requirements and translate them into software designs.
• Implement development processes, coding best practices, and conduct code reviews.
• Operate in various development environments (Agile, Waterfall, etc.) while collaborating with key stakeholders.
• Resolve complex technical issues as necessary.
• Mentor entry-level software engineers and ensure they are knowledgeable in critical aspects of their roles.
• Mentor less-experienced software developers on development methodologies and optimization techniques.

Requirements:

• 5+ years of experience in Software Engineering.
• Bachelor’s degree in engineering, Computer Science, or equivalent experience.
• Proficiency in software development methodologies (e.g., Agile, Waterfall).
• Strong skills in data manipulation and optimization techniques.
• Understanding of normalized and dimensional data modeling principles.
• Knowledge of multiple data storage subsystems.
• Expertise in development languages such as Java, JavaScript, C/C++, HTML, XML, SQL, Windows, UNIX, and .Net.
• Strong research and problem-solving skills.
• Familiarity with industry best practices in development And Knowledge of test-driven development.

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About the Role

• As an Operation Engineer, you'll maintain and optimize production infrastructure, design automation scripts, troubleshoot technical issues, and ensure service continuity.

Responsibilities

• Designing and implementing system automation scripts and tools
• Assisting with troubleshooting and resolving basic technical issues
• Maintaining service continuity and carrying out necessary automation
• Monitoring and maintaining critical infrastructure for high availability and performance
• Investigating and diagnosing operational problems and implementing corrective actions
• Utilizing data analytics to monitor system performance and inform decision-making
• Understanding critical issues and local business needs
• Developing new solutions and proposing ideas to improve tools and processes

Requirements

• Cultivate a growth and continuous improvement mindset
• Be customer service oriented with essential rigor and curiosity
• Be proficient in a scripting language such as bash/powershell/python
• Be able to work with databases (simple SQL queries) or XML content
• Be capable of implementing quality controls with scripting or Postman
• Have the ability to automate processes
• Be open to collaboration with other data science and data engineer teams
• Be willing to work in an agile methodology environment

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About the Role

• As a Senior Software Engineer, you will undertake difficult research, design, and software development assignments within the French team. You will provide direct input to project plans, schedules, and methodology in the setup, the development, and the tuning of a data analytics platform. You will perform architecture design - typically across multiple components; mentor more junior members of the team and work with others to talk to users/customers and translate their requests into solutions. 

Responsibilities

• Contributing as part of a SCRUM squad team to develop cutting-edge legal search engine & analytics product.
• Ensuring technical consistency and overall code quality and maintainability, co-create technical components with the architect of the product.
• Defining, coordinating and providing direct input to project plans.
• Writing and reviewing portions of detailed specifications for the development of complex system components.
• Implementing development processes, coding best practices and code reviews, resolve technical issues as necessary.
• Keeping abreast of new technology developments and follow global RELX technical strategy.
• Mentoring more junior members of the team.

Requirements

• Have 5+ years of Software Engineering experience, especially in the distributed data transform and load platforms.
• Have a BS Engineering/Computer Science or equivalent experience required.
• Have solid experience with various resource models such as Managed Services and/or Staff Augmentation. 
• Be proficient with data manipulation language including optimization techniques, strong understanding of normalized/dimensional data modeling principles.
• Have expertise in development languages and technical stack including but not limited to: AWS Cloud (services: Lambda, S3, Redshift, DocumentDB, event Brigdge, SES, or SNS…), and Python (Java is a plus), 
• Be familiar with distributed data analytics platforms such as Apache Spark or Databricks, Apache Flink and Databases e.g REDIS, Redshift, PostgreSQL, Graph DB, SQL, NoSQL, Apache Solr.
• Be an exceptional problem-solver with experience in leading teams including identifying, researching, and coordinating the resources necessary to effectively troubleshoot/diagnose complex project issues.

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About the role

• This position performs moderately difficult research, design, and software development assignments within a specific software functional area or product line. The position should have the ability to work on individual pieces of work and solve problems including the design of the program flow of individual pieces of code, effective coding, and unit testing.

Responsibilities

• Interface with other technical personnel or team members to finalize requirements.
• Write and review portions of detailed specifications for the development of system components of moderate complexity.
• Work closely with other development team members to understand moderately complex product requirements and translate them into software designs.
• Successfully implement development processes, coding best practices, and code reviews.
• Operate in various development environments (Agile, Waterfall, etc.) while collaborating with key stakeholders.
• Resolve technical issues as necessary.
• Keep abreast of new technology developments.
• Complete bug fixes.

Requirements

• 3+ years of Software Engineering experience
• BS Engineering/Computer Science or equivalent experience required
• Proficiency with data manipulation languages.
• Proficiency in development languages including but not limited to: Python, NLP
• Ability to write and review portions of detailed specifications for the development of system components of moderate complexity.
• Knowledge of software development methodologies (e.g., Agile, Waterfall).
• Knowledge of test-driven development.
• Nice to have skills: AWS, pandas, TensorFlow, ElasticSearch