Active Jobs at MTN

Responsibilities
Context (Global influences, environmental / industry demands, organizational mission etc.)

• We at Fintech SA are a purpose and value-led organization.
• At MTN Fintech SA we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Fintech Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
• MTN are setting a new Head office Fintech Business, to build a Global Fintech Business in the Netherlands. 
• Running project for Group Fintech and core management player approved by Group Fintech Exco
• New initiative start up conditions
• New Industry initiative to improve Group Fintech EBITDA Margin and profitability of Shareholders 
• Need to develop local team to assist Group Fintech wide support and rollout to 16 OPCO’s
• Political risk related to financial decision making
• Management of corporate governance and Financial Reporting
• As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results.
• A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
• Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• Strategy Development and Implementation
• Provide input into the overall strategy in line with the overarching business goals, ensuring that MTN FINTECH maintains and improves its leadership positioning
• Define overall functional strategy in line with the overarching business goals
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Define and communicate overall Finance Strategy and lead Business Plan development with respective stakeholders on an annual basis and its ongoing monitoring
• Translate the strategy into operational initiatives and plans and drive execution

Staff Leadership & Management

• Coach and mentor direct reports to ensure staff motivation is high to achieve high performance areas
• Ensure skill transfer for staff development, motivation and business continuity
• Guide and direct suppliers and third parties in achieving Opco objectives
• Identify staff training and development needs and implement necessary actions.
• Manage team (including recruitment, on-boarding, attrition)
• Set goals and objectives for direct reports, monitor progress and maintain motivation
• Set up appropriate structure to meet departmental management objectives
• Provide an advisory function on governance and best practices in client

Operational Delivery
Functional Leadership: 

• As the functional leader of the Finance vertical, the role is accountable to:
• Monitor and align the direction, strategy, and results of the Finance vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with
• Provide feedback to Opco CEO, Group CFO and other relevant stakeholders on current process’ effectiveness and efficiency
• Hold meetings with other OpCo CFO’s, Head of Finance’s and Group Finance team to suggest internal process/work stream improvement techniques
• Lead and drive an integrated solution development and problem-solving philosophy across the function
• Monitor true-value metrics to measure the impact and benefit of the function to OpCo. Drive continuous improvement across all verticals
• Generate visibility for the true-value contributions of the function within Opco Cameroon to drive greater service acceptance and adoption

Financial & Procurement Operations

• Act as chief advisor and strategist providing needed support to the CEO and Group CFO with respect to the identification of financial risk and long-term financial effect of business decisions (through Financial Scenario Analysis)
• Representation and management of specific Opco related committees – including the Risk & Audit Committee and the Capex committee
• Oversee maintenance of integrity of the MTN FINTECH financial data, financial processes, procedures, and financial controls in line with established accounting processes, regulations governing the business and internal control policies
• Lead the Forecasting, budgeting and financial planning process for the OpCo to ensure all budgets adequately reflect periodic resource requirements and revenue estimates for the business, communicate the same to the Group
• Support the OpCo CEO with funding requirements where required by liaising with external Financial Services organizations as may be required to ensure the business remains adequately funded in terms of Debt, Equity & Working
• Drive the cash flow of MTN FINTECH ensuring generation of sufficient funds for day-to-day operations and CAPEX spend; monitor actual spending and ensure financial compliance with all business transactions
• Ensure that accounting KPIs are reported to Group Finance Teams regularly and any deviations from the budget are reported
• Review and approve all finance & accounting transactions and ensure processes/procedures are effective and comply with regulatory and statutory requirements/compliances and Group Finance policies and directives
• Expand MTN FINTECH’s outreach activities and referral networks to ensure valuable and effective financial partnerships and alliances are forged that facilitate business growth and expansion over time
• Establish an effective financial management framework covering treasury, tax planning, financial control and management information systems (MIS) processes and which support MTN’s mission and business objectives and enable the effortless production of relevant periodic reports
• Implement tax risk management strategies and review all computations and submissions in alignment with the risk framework
• Oversee local procurement activities and resolve issues, if any. In case of Opco-critical challenges, escalate to Group Finance team
• Lead the budgetary process to ensure all budgets adequately reflect periodic resource requirements and revenue estimates for the Opco, co-ordinate the periodic financial performance monitoring and reporting activities of the Company
• Responsible for the review, approval and / or update of business plans, budgets and forecasts of the function
• Act as a trusted advisor and provide support for the resolution of issues in forums such as Board meetings, Operational Review, etc.
• Drive leadership actions that benefit MTN FINTECH and the telecom industry by influencing legislation and policies, securing tariff revisions, enhancing competitiveness, and improving the operating environment. Strengthen corporate citizenship and brand preference to achieve industry leadership
• Function as a dedicated Brand Ambassador and advocate for MTN Fintech, promoting the company’s values and image both internally and externally

Governance 

• Operational, Tactical and Strategic Meetings
• Hold strategic meetings, ensure relevant participation, and provide guidance and support in the various discussions
• Drive enterprise-wide transformation initiatives, elicit inputs from relevant parties
• Drive adequate risk mitigation and controls and elicit inputs from relevant parties
• Sign off approval on new initiatives
• Provide relevant budget for internal projects
• Prepare proposal on change initiatives, SLA policies and procedures
• Escalations
• Manage and resolve escalations that have impact on critical path of service delivery.
• Escalate issues that will result in significant time, scope, employee/customer or cost impact if not resolved.
• Manage and provide solutions to issues that require formal resolution
• Performance
• Ensure effective execution of day-to-day operations and resolve operational issues
• Review team performance against agreed KPIs and their compliance to SLAs and reverse SLAs
• Review and monitor plan for continuous improvement through leading practice initiatives
• Reporting
• Report monthly to Executive relating on progress made from both project, implementation, and performances perspectives in accordance with the measurement metrics set by the organization
• Report on an ad hoc basis on specific management requirements as and when necessary
• Budgets
• Sign-off / make decisions regarding operational changes
• Prepare; monitor and control the annual departmental budget to ensure expenditure is in line with the business plan
• Managerial/Supervisory Responsibility
• Continually develop a culture of strong collaboration and effective team working
• Provide guidance and leadership ensuring future focus and current efficiency
• Coach and mentor direct reports to ensure staff motivation is high
• Ensure adequate succession planning & that succession plans are achieved
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Ensure the effective management of diversity among personnel in the division
• Identify staff training and development needs and implement necessary actions
• Manage team (including recruitment, on boarding, attrition)
• Recruit and build a world class team
• Set goals and objectives for direct reports, monitor progress, and maintain motivation

Qualifications
Job Requirements (Education, Experience and Competencies)

Education:

• Minimum of 4 year tertiary qualification in Financial Management / Accounting / Internal Auditing or related
• CA Certification/ MBA / Masters Advantageous
• Professional Qualification – CA /CPA/ CFA/ACCA or CIMA
• Possession of an MBA/master’s will be advantageous

Experience:

• Minimum 10 – 12 years’ experience in finance, accounting or any other related field 
• Manager track record of 5 years or more at a senior level reporting into the HEAD OF FINANCE / CFO of a large reputable organization; with at least 3 years in telecommunications sector would be advantageous
• Proven experience in the telecommunications industry, with a deep understanding of industry-specific financial practices, regulations, and challenges
• Demonstrated ability to develop and execute financial strategies that drive business growth, efficiency, and profitability
• In-depth knowledge of financial regulations, compliance standards, and corporate governance practices, particularly within the telecom sector.
• Hands- on Experience in integrating operational and financial measures to optimize business performance
• Proficient in leading and developing high-performing finance teams, with a focus on collaboration, innovation, and continuous improvement
• Experience working in a global/multinational enterprise (understanding emerging markets advantageous) 
• In-depth understanding of MTN Business Environment, policies and MTN FINTECH’s Business Plan and overall business priorities
• Sound general business knowledge as well as knowledge of core business processes, financial management 
• Deep understanding of best practice; techniques and methodologies and financial management 
• Experience in FMCG/Telecommunications/Retail Banking/Service industry 
• Worked across diverse cultures and geographies
• Pan Africa multi-cultural experience is advantageous.
• Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team.
• Attitude of Innovation, inventiveness and thought leadership.
• Abreast of global mind-set and best practice
• English speaker

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Mission/ Core purpose of the Job

• To execute on and drive prepaid segment performance across the assigned geography, ensuring revenue generation, market development, and alignment with central strategies.
• The role focuses on relationship management with local distributors, sales output execution, compliance, and governance within the prepaid segment, ensuring visibility and impact in trade.

Responsibilities

Strategy Execution

• Drive and ensure execution of regional Prepaid sales strategies and outputs in line with the overall consumer segment goals. This includes strengthening customer segmentation strategy by integrating on-the-ground insights into customer needs, providing valuable feedback to the Regional SM and Marketing Managers.
• Implement tactical sales plans to address growth opportunities.
• Provide input as well as executes on the localisation of the cluster’s/ region’s Corporate Social Investment (CSI) plan.
• Ensure regional area segment alignment with national strategies, governance, and risk management frameworks.

Regional Prepaid Sales Operations Delivery

• Lead a team to effectively execute on consumer prepaid segment sales strategies, driving performance through sales output execution and impact in trade.
• Execute on effective management of smart regionalisation by identifying appropriate regional distributors with a specific focus on postpaid, and Residential distribution.
• Monitor and optimise distributor performance to ensure delivery of targets.
• Build and sustain local distributor relationships to enhance market development.
• Oversee the indirect and direct trade function (inclusive of FMS) to ensure optimal in-trade presence and visibility of MTN products and services.
• Collaborates with Regional Network Team to ensure network availability and performance in the region/ sub-region.
• Manage interlocks between the region/ sub-region & central key account teams for partner management.
• Implement initiatives arising from Governance forums in Commercial Operations to drive channel innovation, data-driven decisionmaking, and enhance operational efficiency.
• Conduct reporting for prepaid/ area of responsibility. This includes tracking, forecasting trends, highlighting any significant deviations from defined performance metrics, and trade execution effectiveness.
• Provide regular feedback and ensure alignment between central investments and local execution.
• Review the team’s performance against agreed KPIs and drive plans for improvement where gaps are identified.
• Acts as the Voice of MTN in segmented clusters for strategic engagement with local governments, municipalities, and local communities etc.

Financial Management and Cost Control

• Provide input into regional and segment budgets – within the prepaid segmented cluster in particular, ensuring alignment with overall consumer regional objectives.
• Help drive Consumer P&L accountability in segment.
• Align with central teams to ensure Market Development Funds (MDF) investments are impactful.
• Manage project initiative budgets in line with business objectives.
• Monitor costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximising cost/benefit ratios.
• Identify opportunities to generate additional revenue.

Governance, Policies and Procedures

• Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned.
• Implement, drive and track risk management, compliance adherence and governance within direct team in the segmented cluster. This includes conducting regular reviews and audits of trade and distribution channels.
• Implement and monitor sales processes and relevant programmes to prevent and mitigate fraud and organised crime so as to achieve measurable results for segment/ channel growth and fraud reduction and risk mitigation.
• Attend multi layered governance forums, participating and providing input into interlocks, strategy and operational actions.
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.

Continuous Improvement

• Drive best practice, continuous improvement and innovation at process and procedure level within Regions Prepaid Consumer Operations.
• Create and monitor plans for continuous improvement.
• Initiate change to continually improve all aspects of service delivery and drive continuous improvement as an important element of service delivery.

People and Culture Management

• Set integrated goals and objectives for the team in order to achieve a future-focused, future-fit high-performing organisation.
• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors.
• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
• Create and implement personal development plans.
• Define the KPAs and KPIs that will be cascaded down to direct reports.
• Reviews the monthly activities and learning initiatives undertaken for the employees in the region, keeping track of L&D requirements and initiatives.
• Manage Performance and identify training needs. Coach and guide subordinates.
• Enable and model healthy employee relations and collaborative teamwork.
• Manage diversity, develop, and embed an Employment Equity plan for the business area.
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.

Qualifications

Education, Skills and Experience

Education

• 4-year tertiary qualification in relevant or related field

Experience

• Min 5 years of relevant work experience in in sales and distribution within a prepaid segment, preferably in telecommunications.
• Proven track record in managing local distributors and driving sales output.
• Experience in market development and trade visibility strategies.
• Strong background in compliance and governance frameworks.
• Worked across diverse cultures and geographies advantageous

Skills

• Sales and Distribution Management
• Strong interpersonal and negotiation skills
• Field marketing operations and in-market visibility
• Data Analysis and Performance Monitoring (Prepaid)
• Reporting and Interpretation
• Governance, Risk, and Compliance (GRC) Tools

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Mission/ Core purpose of the Job

• The Regional Brand & Marketing Manager drives the execution of localized Brand and Marketing (B&M) strategies at the regional level. Reporting directly to the Head of the Region, this role focuses on implementing Go-To-Market (GTM) activities, trade marketing initiatives, and customer engagement strategies tailored to the unique dynamics of medium to small regions.
• While the central team provides strategy and governance, this role ensures these plans are effectively operationalized, supporting B2C (prepaid, postpaid, residential, youth, fintech) and B2B (enterprise) segments. The Manager ensures alignment with central direction while addressing specific regional needs, providing tactical leadership in sponsorships, events, trade marketing, and digital marketing.
• This role bridges the gap between strategy and execution, ensuring regional activities are impactful, operationally efficient, and businessaligned.

Responsibilities

Strategy Development and Execution

• Support the development and execution of localized marketing strategies for the region to drive market share growth, customer loyalty, and NPS improvement.
• Collaborate with the central B&M team, regional leadership, and BU stakeholders to adapt and implement GTM strategies aligned with local market dynamics.
• Deliver localized Go-To-Market (GTM) plans for B2C (prepaid, postpaid, residential, fintech, youth) and B2B segments, ensuring alignment with central strategic goals.
• Drive the execution of regional media planning and buying, sponsorships, and events, ensuring compliance with central direction.
• Implement digital marketing and social media campaigns tailored to the regional audience while adhering to central guidelines.
• Identify key drivers of NPS in the region and execute plans to address improvement opportunities.
• Ensure brand governance, compliance, and alignment with central B&M guidelines across all regional marketing initiatives.

Regional Marketing Delivery Leadership

• Analyze marketing data and metrics such as NPS, brand health, and campaign performance to inform decision-making and improve outcomes.
• Lead the regional marketing team in the execution of GTM plans and trade marketing initiatives, ensuring comprehensive marketing support for consumer, enterprise, residential, and fintech business units.
• Implement trade marketing initiatives to enhance product visibility and drive measurable outcomes such as revenue, customer acquisition, retention, and brand health in the region.
• Coordinate the planning and execution of regional sponsorships, events, and PR efforts to build brand affinity and foster community engagement.
• Work collaboratively with cross-functional teams, including customer experience (CX), to integrate customer insights into marketing plans and initiatives.
• Maintain and develop strong media, PR, and corporate affairs relationships within the region to enhance the visibility and reputation of MTN.
• Promote awareness and visibility for MTN’s local CSI initiatives to strengthen community connections.
• Define, monitor, and report on KPIs for regional marketing activities, ensuring alignment with central targets and continuous improvement.

Financial Management and Cost Control

• Ensures proper and efficient utilisation of marketing budgets allocated to the Region.
• Develop and manage project initiative budgets in line with business objectives.
• Manage and optimise and communicate the budget, expense report, ensuring that all expenditure is in line with the budget.
• Monitor costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximising cost/benefit ratios.
• Identify opportunities to generate additional revenue.
• Oversee media planning and buying for regional campaigns, optimizing reach and ROI.

Governance, Policies and Procedures

• Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned.
• Ensure brand governance, compliance, and consistency across regional marketing initiatives.
• As part of a governance forum/ interlock, participate in regular alignment meetings or collaborative platforms to share insights between central and regional teams. Review regional adaptations to ensure consistency with national strategies.
• Empower regional marketing team to execute GTM activities but ensure they align with central branding and strategic guidelines (e.g. Central Team provides a toolkit, Regional Teams use the toolkit to create localized variations).
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity

Continuous Improvement

• Drive best practice, continuous improvement and innovation at process and procedure level within Regions Marketing Operations.
• Ensure that the relevant analysis of market knowledge, trends and competitive information is gathered and assimilated.
• Initiate change to continually improve all aspects of service delivery and drive continuous improvement as an important element of service delivery.

People and Culture Management

• Lead, mentor, and manage segment teams providing coaching, guidance, and performance evaluations.
• Develop and maintain a high-performance team that consistently meets or exceeds targets. Review the team’s performance against agreed KPIs and drive plans for improvement.
• Foster a culture of collaboration, continuous improvement, and customer-centricity within the team.
• Set integrated goals and objectives for the team in order to achieve a future-focused, future-fit high-performing organisation.
• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors.
• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review programme.
• Develop and implement a training plan to build and develop skills within the team.
• Enable and model healthy employee relations and collaborative teamwork.
• Manage diversity, develop, and embed an Employment Equity plan for the business area.
• Act as an ambassador for the team by living the values and vital behaviours and changing and influencing employees’ behaviour

Qualifications

Education, Skills and Experience

Education

• 4-year tertiary qualification in relevant or related field

Experience

• Min 5 years of experience in Brand and Marketing
• Proven experience in executing Go-To- Market (GTM) strategies for B2C and B2B segments.
• Experience managing trade marketing, sponsorships, events, and digital marketing initiatives.
• Demonstrated ability to manage regional marketing operations and align activities to central strategies.
• Industry experience in telecommunications or a related sector is preferred.
• Worked across diverse cultures and geographies advantageous

Skills

• Interlock Management and Cross-Functional Governance
• Analytics and Interpretation
• Marketing Strategy Development
• GTM Planning and Execution
• Media Planning and Buying Platforms
• Trade Marketing and Channel Strategy
• Event Management and Sponsorship Coordination

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Responsibilities

The Senior Manager Strategy and Transformation PMO will be accountable to achieve the following objectives:

• Develop and manage a comprehensive portfolio of initiatives and projects according to global best practices and industry standards.
• Establish, maintain and ensure adherence to the PMO’s governance processes and best practices.
• Identify, monitor and report key performance indicators.
• Oversee the design and development of the transformation strategy and roadmap for successful execution.
• Manage the planning and implementation of initiatives, including budgeting, resource management, scheduling and tracking.
• Serve as mentor and coach to project teams for dispute resolution, decision making and both analytical and conceptual problem solving to unlock, unblock, and accelerate the delivery of projects.
• Collaborate with stakeholders to ensure successful outcomes from projects, and manage timely escalations as needed
• Understand risks associated with projects/programs, measure and review progress, and modify plans as needed.
• Monitor overall progress and provide regular reports, with a continued focus on the critical path.
• Make recommendations to improve processes and make necessary adjustments or changes to projects or programs. 
• Develop and maintain effective strategies to promote organizational objectives 
• Lead change management initiatives to ensure smooth transition across the organization 
• Develop and implement effective risk mitigation strategies 
• Collaborate closely with internal stakeholders to ensure goals are met with high quality standards 
• Design and execute project plans to meet strategic objectives 
• Manage project budgets to ensure best use of resources
• Ensure compliance with relevant legal and regulatory standards 
• Identify opportunities for improvement in operations and procedures 

Manage and develop teams:

• Plan the project resources with the balance required to deliver effectively, while adhering to program budgets and creatively engage resources to manage resource constraints that may arise within the business.
• Effectively allocate the scope of work between one’s self, external contractors and business line talent
• Develop the program delivery, technical and soft skills of the program team members and one’s self
• Build MTN’s overall program execution capability.
• Contribute to the knowledge repository for cross functional and cross market knowledge share - compile and constantly refine the MTN delivery playbook.
• Improve and standardise the quality and effectiveness of relevant key projects’ performance management processes.
• Uphold the MTN values in the performance of one’s duties and role model the values for colleagues
• Implement and improve tools, processes and people management techniques to build the overall capacity to deliver, the ability to track progress and impact to manage risks
• Serve as a project management subject matter expert and share best practices learnt with other program leads and teams.
• Build a culture and capability of continuous improvement in the Group Team and in the organisation more broadly.

Qualifications

Skills and Qualifications:

• Bachelor’s degree in Business Administration or related field. 
• Postgraduate qualification
• minimum 5 - 8 years’ experience in a senior project/program management role work experience in a global management consulting or multinational business environment
• Proven ability to develop and manage budgets, programs and projects. 
• Knowledge of best practices in strategy, business transformation, and project management. 
• Ability to communicate and collaborate effectively with stakeholder groups. 
• Strong analytical skills to identify and assess risks and opportunities, and keen attention to detail. 
• Strong problem-solving and negotiation abilities.
• Excellent technical writing, presentation and communication skills. 
• PMP certification is preferred

Competencies:

• Resilience and agility: Ability to lead complex, ambiguous, high profile programs and deal with the volatile nature of a program environment
• Leadership skills: Ability to get along with, listen to, speak to, and manage people’s expectations. Strong communication skills at all levels and the ability to easily collaborate with teams, internal / external stakeholders with or without formal reporting relationships
• Problem Solving skills: Analytical and critical thinking are essential in evaluating problems and reaching solutions. This skill requires at times logical methodical approach and in other situations creativity and lateral thinking. Persuasion and negotiation will be also important. 
• Execution and Implementation Skills:  Reliability, results-oriented, proven track record of delivery and can-do attitude 
• Challenger mind-set: Ability to engage with senior business stakeholders and challenge the status quo utilizing data analytics and problem-solving capabilities
• Holistic View and Attention to Detail: Balancing the big picture view and attention to detail is a crucial skill to build trust with stakeholders at all levels. Developing strategies and producing error-free deliverables, shows that the Transformation office is thorough and recommendations are solid. 
• Prioritisation management: Ability to make best out of the allocated time and resources  

Skills:

• Analytical and conceptual problem solving
• Project/Programme Management
• Performance Management (Revenue, and Cost)
• Financial Analysis and Modelling
• Business / Process Analysis
• Internal and external Stakeholder/Relationship Management
• Planning and Organizing
• Group Strategy and Transformation Initiatives 
• Project Management of the transformation/operational programme initiatives related decisions as delegated by the Executive Group Transformation and / or the Group Transformation Board. 

go to method of application »

Responsibilities

The Senior Manager Strategy and Transformation PMO will be accountable to achieve the following objectives:

• Develop and manage a comprehensive portfolio of initiatives and projects according to global best practices and industry standards.
• Establish, maintain and ensure adherence to the PMO’s governance processes and best practices.
• Identify, monitor and report key performance indicators.
• Oversee the design and development of the transformation strategy and roadmap for successful execution.
• Manage the planning and implementation of initiatives, including budgeting, resource management, scheduling and tracking.
• Serve as mentor and coach to project teams for dispute resolution, decision making and both analytical and conceptual problem solving to unlock, unblock, and accelerate the delivery of projects.
• Collaborate with stakeholders to ensure successful outcomes from projects, and manage timely escalations as needed
• Understand risks associated with projects/programs, measure and review progress, and modify plans as needed.
• Monitor overall progress and provide regular reports, with a continued focus on the critical path.
• Make recommendations to improve processes and make necessary adjustments or changes to projects or programs. 
• Develop and maintain effective strategies to promote organizational objectives 
• Lead change management initiatives to ensure smooth transition across the organization 
• Develop and implement effective risk mitigation strategies 
• Collaborate closely with internal stakeholders to ensure goals are met with high quality standards 
• Design and execute project plans to meet strategic objectives 
• Manage project budgets to ensure best use of resources
• Ensure compliance with relevant legal and regulatory standards 
• Identify opportunities for improvement in operations and procedures 

Manage and develop teams:

• Plan the project resources with the balance required to deliver effectively, while adhering to program budgets and creatively engage resources to manage resource constraints that may arise within the business.
• Effectively allocate the scope of work between one’s self, external contractors and business line talent
• Develop the program delivery, technical and soft skills of the program team members and one’s self
• Build MTN’s overall program execution capability.
• Contribute to the knowledge repository for cross functional and cross market knowledge share - compile and constantly refine the MTN delivery playbook.
• Improve and standardise the quality and effectiveness of relevant key projects’ performance management processes.
• Uphold the MTN values in the performance of one’s duties and role model the values for colleagues
• Implement and improve tools, processes and people management techniques to build the overall capacity to deliver, the ability to track progress and impact to manage risks
• Serve as a project management subject matter expert and share best practices learnt with other program leads and teams.
• Build a culture and capability of continuous improvement in the Group Team and in the organisation more broadly.

Qualifications

Skills and Qualifications:

• Bachelor’s degree in Business Administration or related field. 
• Postgraduate qualification
• minimum 5 - 8 years’ experience in a senior project/program management role work experience in a global management consulting or multinational business environment
• Proven ability to develop and manage budgets, programs and projects. 
• Knowledge of best practices in strategy, business transformation, and project management. 
• Ability to communicate and collaborate effectively with stakeholder groups. 
• Strong analytical skills to identify and assess risks and opportunities, and keen attention to detail. 
• Strong problem-solving and negotiation abilities.
• Excellent technical writing, presentation and communication skills. 
• PMP certification is preferred

Competencies:

• Resilience and agility: Ability to lead complex, ambiguous, high profile programs and deal with the volatile nature of a program environment
• Leadership skills: Ability to get along with, listen to, speak to, and manage people’s expectations. Strong communication skills at all levels and the ability to easily collaborate with teams, internal / external stakeholders with or without formal reporting relationships
• Problem Solving skills: Analytical and critical thinking are essential in evaluating problems and reaching solutions. This skill requires at times logical methodical approach and in other situations creativity and lateral thinking. Persuasion and negotiation will be also important. 
• Execution and Implementation Skills:  Reliability, results-oriented, proven track record of delivery and can-do attitude 
• Challenger mind-set: Ability to engage with senior business stakeholders and challenge the status quo utilizing data analytics and problem-solving capabilities
• Holistic View and Attention to Detail: Balancing the big picture view and attention to detail is a crucial skill to build trust with stakeholders at all levels. Developing strategies and producing error-free deliverables, shows that the Transformation office is thorough and recommendations are solid. 
• Prioritisation management: Ability to make best out of the allocated time and resources  

Skills:

• Analytical and conceptual problem solving
• Project/Programme Management
• Performance Management (Revenue, and Cost)
• Financial Analysis and Modelling
• Business / Process Analysis
• Internal and external Stakeholder/Relationship Management
• Planning and Organizing
• Group Strategy and Transformation Initiatives 
• Project Management of the transformation/operational programme initiatives related decisions as delegated by the Executive Group Transformation and / or the Group Transformation Board. 

go to method of application »

Responsibilities

• MTN has been contracted as one of seven companies to deliver the RT29 programme, as set out by the National Treasury. The RT29 programme is centered on Token Identifier (TID) rollover, auditing, implementation and support of smart electricity and smart water metering technology.

The Senior Consultant: Technical Program Manager will:

• Provide technical input and controls for the sign offs of the solutions during the sales and pre-sales phase.
• Ensures that all contributors in the cross functional team have provided input to new bids for a predictable and controlled implementation.
• Provide technical leadership during the project implementation and support phases to ensure project success and illustrate confidence and control back into MTN’s client base.
• Provide sound commercial, finance and legal input to new bids and during the project implementation, taking full accountability for project targets i.e. solution robustness, financial, client experience, timelines and performance of capability partner/s.
• Effectively manage conflict and bring alignment between MTN, our partners and customers.
• Provide strong leadership and support to cross -functional teams within MTN to ensure all deliverables are executed in the most effective and efficient manner.
• Facilitate customer steering committees to report back on key progress items, risks and items for resolution
• Ensure all quality controls are being adhered to from order to cash to enable MTN to maximize its revenue opportunity.
• Provide meaningful and routine reporting to MTN as it pertains to overall progress of the programme
• As the trusted advisor during the project and support phases, work with the customers to maximize their opportunity in guiding them on upselling or cross-selling to maximize their leverage of the RT29 programme.
• Drive effective and effective collaboration between all parties required to ensure success of the programme i.e. MTN teams, partner teams, customer teams and vendors.
• Cultivate winning relationships with MTN internal teams and its capability partners.
• Drive routine and adhoc tasks and sub projects effectively and with speed to maximize MTN’s opportunity.
• Maintain a knowledge base of information gathered across projects. Ensure that this is effectively communicated back into the project teams for MTN and its partner/s to continuously improve on each engagement.
• No direct reports immediately, however in the future the role is expected to provide exceptional Line Management and leadership to extract the best out of the team.
• Demonstrate knowledge of the various possible solution designs currently in place at municipalities and an understanding of how to migrate or integrate with these.   

Qualifications
 
Education

• Minimum 4-year Technical / commercial tertiary degree
• Technical certification preferred
• Post graduate diploma/ degree advantageous

Experience

• At least 10 years’ experience in technical project management including:
• Leading and managing multiple complex projects, delivering on time, within scope, and on budget.
• Leading a specialized sales team, pre-sales team and a technical project team.
• Business development
• Financial performance management, within the smart utilities' technology area
• Experience with finance funding models and escrow principles).
• Managing partner relationships and driving financial and other performance from metrics from the partners.
• Skilled in developing partner strategies, Project P&L management, financial analysis, and contract
• Advanced knowledge of IoT technologies in a large Telco.
• Advanced knowledge of IoT connectivity mediums such as LORA, SigFox, NBIoT and other.
• Well experienced in working across diverse cultures and across geographies in South Africa
   

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Job Description
Mission/ Core purpose of the Job

• To drive the execution of Brand and Marketing (B&M) strategies at the regional and segment level, translating central strategic direction into localized, impactful initiatives.
• While the centre focuses on strategy development, brand governance, and national campaigns, this role ensures the effective implementation, customization, and operationalization of these strategies within the regions.
• The role is accountable for delivering Go-To-Market (GTM) execution for B2C (prepaid, postpaid, residential, youth, fintech) and B2B (enterprise) segments, enabling market share growth, customer engagement, and revenue generation. Additionally, the role provides hands-on leadership across trade marketing, sponsorships, events, media planning, PR, and digital marketing, ensuring all activities align with central direction while meeting unique regional needs and market dynamics.
• By bridging the gap between the central B&M function and regional execution, this role ensures regional marketing initiatives are locally relevant, operationally agile, and deliver measurable business impact.

Key Activities & Responsibilities
Strategy Development and Execution

• Act as the architect of the Regional marketing strategy for the region to grow market share, product adoption, customer loyalty and continuously improve NPS and Brand Health in the region.
• This includes working with central team, regional head, and BU leadership to adapt and execute GTM strategies based on local market conditions.
• Develop and implement regional B&M strategies that align with segment and central strategic goals.
• Deliver end-to-end Go-To-Market (GTM) plans for products and services in B2C (prepaid, postpaid, residential, fintech, youth) and

B2B segments.

• Work closely with central B&M, business unit leaders (Consumer, Enterprise, Residential, Fintech), and regional leadership toensure successful strategy execution.
• Drive the regional media planning and buying strategy, sponsorships and events in line with centre
• Drive the digital marketing and social media strategies within the region in line with centre
• Formulates plans and strategies to continuously improve NPS in the region based on the understanding of the key drivers of NPS
• Ensure regional alignment and brand governance, compliance, and consistency across all regional marketing initiatives.

Regional Marketing Delivery Leadership

• Analyses marketing data and the marketing metrics achieved such as brand health and NPS.
• Lead a team to effectively execute on GTM plans and Channel and Trade Marketing initiatives.
• The team is responsible to deliver comprehensive marketing support to consumer, enterprise, residential and FinTech business units, aiding operations through initiatives such as trade marketing, sponsorships & events, media planning and buying, corporate affairs & PR etc. to achieveBrand
• Health, market share, product adoption, and customer loyalty in the Region.
• Continue to drive trade marketing initiatives to support regional operations and increase product visibility against measurable KPI’s such revenue, market share, customer acquisition, retention, churn, NPS, Brand Health, etc.
• Lead the planning and execution of regional sponsorships, events, and corporate affairs/PR efforts to improve brand affinity and
• community engagement in the Region. Collaborate with internal teams, channels, and external partners to deliver high-impact activations.
• Collaborate with cross-functional teams to deliver integrated and aligned marketing solutions. This includes maintaining strong interlocks with CX team to identify customer preferences in order to build marketing plans and solutions around these.
• Develop and maintain media & PR relationships and corporate affairs within the region
• Drive awareness and visibility for MTN’s local CSI initiatives in the region
• Define and track KPIs for all regional B&M initiatives, ensuring alignment with central targets.
• Report on the effectiveness of campaigns, events, and trade marketing initiatives, identifying areas for improvement.

Key Activities & Responsibilities
People Leadership and Management

• Lead, mentor, and manage multifunctional segment teams providing coaching, guidance, and performance evaluations.
• Develop and maintain a high-performance team that consistently meets or exceeds targets. Review the team’s performance against agreed KPIs and drive plans for improvement.
• Foster a culture of collaboration, continuous improvement, and customer-centricity within the team.
• Set integrated goals and objectives for the team in order to achieve a future-focused, future-fit high-performing organisation.
• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors.
• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review programme.
• Develop and implement a training plan to build and develop skills within the team.
• Enable and model healthy employee relations and collaborative teamwork.
• Manage diversity, develop, and embed an Employment Equity plan for the business area.
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
• Act as an ambassador for the team by living the values and vital behaviours and changing and influencing employees’ behaviour

Job Outcomes / Results

• End to end B&M initiatives, brand consistency, governance, compliance and strategy execution in the region in line with centre
• Go To Market activities in the region for prepaid, postpaid, residential, youth, fintech
• B2B marketing activities in the region for enterprise offerings
• Marketing communications, coverage of sponsorships and events for both high value and high-volume segments
• Channel marketing for segment growth in region
• Support and drive digital marketing efforts in

Education, Skills and Experience
Education

• 4-year tertiary qualification in relevant or related field
• MBA / Masters Advantageous

Experience

• Min 7 years of experience in Brand and
• Marketing, with at least 3-5 years in aleadership role.
• Proven experience in executing Go-To- Market (GTM) strategies for B2C and B2B segments.
• Experience managing trade marketing, sponsorships, events, and digital marketing initiatives.
• Demonstrated ability to manage regional marketing operations and align activities to central strategies.
• Industry experience in telecommunications or a related sector is preferred.
• Worked across diverse cultures and geographies advantageous

Skills

• Interlock Management and Cross-Functional

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Job Description
Mission/ Core purpose of the Job

• To drive the execution of Brand and Marketing (B&M) strategies at the regional and segment level, translating central strategic direction into localized, impactful initiatives.
• While the centre focuses on strategy development, brand governance, and national campaigns, this role ensures the effective implementation, customization, and operationalization of these strategies within the regions.
• The role is accountable for delivering Go-To-Market (GTM) execution for
• B2C (prepaid, postpaid, residential, youth, fintech) and B2B (enterprise) segments, enabling market share growth, customer engagement, and revenue generation. Additionally, the role provides hands-on leadership across trade marketing, sponsorships, events, media planning, PR, and digital marketing, ensuring all activities align with central direction while meeting unique regional needs and market dynamics.
• By bridging the gap between the central B&M function and regional execution, this role ensures regional marketing initiatives are locallyrelevant, operationally agile, and deliver measurable business impact.

Key Activities & Responsibilities

• Strategy Development and Execution
• Act as the architect of the Regional marketing strategy for the region to grow market share, product adoption, customer loyalty and continuously improve NPS and Brand Health in the region. This includes working with central team, regional head, and BU leadership to adapt and execute GTM strategies based on local market conditions.
• Develop and implement regional B&M strategies that align with segment and central strategic goals.
• Deliver end-to-end Go-To-Market (GTM) plans for products and services in B2C (prepaid, postpaid, residential, fintech, youth) and
• B2B segments.
• Work closely with central B&M, business unit leaders (Consumer, Enterprise, Residential, Fintech), and regional leadership toensure
• successful strategy execution.
• Drive the regional media planning and buying strategy, sponsorships and events in line with centre
• Drive the digital marketing and social media strategies within the region in line with centre
• Formulates plans and strategies to continuously improve NPS in the region based on the understanding of the key drivers of NPS
• Ensure regional alignment and brand governance, compliance, and consistency across all regional marketing initiatives.
• Regional Marketing Delivery Leadership
• Analyses marketing data and the marketing metrics achieved such as brand health and NPS.
• Lead a team to effectively execute on GTM plans and Channel and Trade Marketing initiatives.
• The team is responsible to deliver comprehensive marketing support to consumer, enterprise, residential and FinTech business units, aiding operations through initiatives such as trade marketing, sponsorships & events, media planning and buying, corporate affairs & PR etc. to achieveBrand Health, market share, product adoption, and customer loyalty in the Region.
• Continue to drive trade marketing initiatives to support regional operations and increase product visibility against measurable KPI’s
• such revenue, market share, customer acquisition, retention, churn, NPS, Brand Health, etc.
• Lead the planning and execution of regional sponsorships, events, and corporate affairs/PR efforts to improve brand affinity and
• community engagement in the Region. Collaborate with internal teams, channels, and external partners to deliver high-impact
• activations.
• Collaborate with cross-functional teams to deliver integrated and aligned marketing solutions. This includes maintaining strong
• interlocks with CX team to identify customer preferences in order to build marketing plans and solutions around these.
• Develop and maintain media & PR relationships and corporate affairs within the region
• Drive awareness and visibility for MTN’s local CSI initiatives in the region
• Define and track KPIs for all regional B&M initiatives, ensuring alignment with central targets.
• Report on the effectiveness of campaigns, events, and trade marketing initiatives, identifying areas for improvement.

Key Activities & Responsibilities

• People Leadership and Management
• Lead, mentor, and manage multifunctional segment teams providing coaching, guidance, and performance evaluations.
• Develop and maintain a high-performance team that consistently meets or exceeds targets. Review the team’s performance against
• agreed KPIs and drive plans for improvement.
• Foster a culture of collaboration, continuous improvement, and customer-centricity within the team.
• Set integrated goals and objectives for the team in order to achieve a future-focused, future-fit high-performing organisation.
• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors.
• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review programme.
• Develop and implement a training plan to build and develop skills within the team.
• Enable and model healthy employee relations and collaborative teamwork.
• Manage diversity, develop, and embed an Employment Equity plan for the business area.
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and
• consequence management
• Act as an ambassador for the team by living the values and vital behaviours and changing and influencing employees’ behaviour

Job Outcomes / Results

• End to end B&M initiatives, brand consistency, governance, compliance and strategy execution in the region in line with centre
• Go To Market activities in the region for prepaid, postpaid, residential, youth, fintech
• B2B marketing activities in the region for enterprise offerings
• Marketing communications, coverage of sponsorships and events for both high value and high-volume segments
• Channel marketing for segment growth in region
• Support and drive digital marketing efforts in

Education, Skills and Experience
Education

• 4-year tertiary qualification in relevant or related field
• MBA / Masters Advantageous

Experience

• Min 7 years of experience in Brand and
• Marketing, with at least 3-5 years in a leadership role.
• Proven experience in executing Go-To-
• Market (GTM) strategies for B2C and B2B segments.
• Experience managing trade marketing, sponsorships, events, and digital marketing initiatives.
• Demonstrated ability to manage regional marketing operations and align activities to central strategies.
• Industry experience in telecommunications or a related sector is preferred.
• Worked across diverse cultures and geographies advantageous

Skills

• Interlock Management and Cross-Functional

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Responsibilities

• The Executive: Core M&A \ BD will be accountable to achieve the following objectives:

Strategy and Implementation

• Lead the strategy development and focus on identified M&A \ BD initiatives and future growth strategic themes in connectivity and platform businesses.
• Ensure the implementation of the M&A lifecycle, supporting frameworks, principles and processes in executing the strategy and transactions.
• Provide guidance and stewardship to the delivery teams in planning, managing and executing on M&A and BD operations and initiatives.
• Develop and implement an integrated and comprehensive business development framework that supports the growth strategy and the business’s long-term goals and vision.
• Set the direction of the portfolio and advocate the vision set by leadership that is intended to derive enterprise-wide benefits and shape new business model approaches.
• Establish performance metrics and measurements which will be applied to assess the effectiveness of M&A operations and strategies for the Group. Monitoring, reporting and advising on corrective action planning.
• Cultivate and manage strategic partnerships, joint ventures, and alliances with other businesses or organisations. Collaborate with key stakeholders to ensure mutually beneficial arrangements.

Operational Delivery

• Lead the process of sourcing potential acquisition targets and conducting comprehensive due diligence. Evaluate the strategic fit, financial viability, risks, and synergies of potential deals.
• Oversee and participate in negotiation processes for complex contracts and agreements with target companies to achieve favourable terms and ensure successful deal closures for the business.
• Conduct in-depth market research to understand industry trends, customer needs, and competitive landscape. Utilise this knowledge to identify potential prospects and tailor business proposals accordingly.
• Partner with Group Functions and Platform businesses to drive alignment and congruence and compliance to governance structures required for the achievement of various M&A and BD. Ensure integration of portfolio outcomes and leveraging of insights across multiple programmes running concurrently.
• Plan and resource programs with the balance required to deliver effectively, while adhering to portfolio and program budgets.
• Leverage multidisciplinary team skills when assessing expertise required for delivery of programmes and initiatives.
• Table reports and recommendations to the executive leadership team and board of directors, conveying complex financial and strategic information in a clear and concise manner.

Budgeting and Reporting

• Oversee operational and initiative budgets in line with the set DOAs, business objectives and facilitate forecasting. 
• Drive initiatives that will maximise investments with defined value tracking metrics, in line with a cost operating strategy stemming from the business drivers.
• Regularly report on business development activities, sales performance, and market insights to senior management, providing data-driven recommendations.

Staff and Leadership Management

• Build and manage a high performing team by providing leadership, role clarity, training and career development. 
• Develop a culture of strong collaboration and effective team working.
• Ensure open communication channels with staff and implement change management interventions where necessary.
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team that allow for fair and effective performance management in accordance with HR policy and legislation.
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.
• Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy.
• Promote an ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.

Key Deliverables

• Business development strategy
• Business proposals
• Integrated delivery plans for M&A deals

Role Dependencies

• Active support from the Chief M&A and BD
• Deep understanding of the MTN business strategy 
• Understanding of the industry and market trends
• Alignment of Group, Markets and Platform business strategy initiatives

Qualifications

Education:

• Minimum of 4-year tertiary degree Finance or Business or related qualification
• MBA or equivalent Master’s qualification
• Relevant certification / accreditation / membership with professional body as required for role is advantageous
• Fluent in English

Experience:

• 5 years or more experience as a seasoned executive/general manager/business unit head within Corporate Finance/Investment Banking/M&A Dealmaker/Transactor specialisation and the relevant sector.
• Experience working in a global/multinational enterprise with a good understanding of emerging markets.
• Worked across diverse cultures and geographies.
• Experience working in a medium to large organisation.
• Proven track record of successful originating and execution of M&A and BD activities.
• Experience in Corporate Finance and Strategic Planning.
• Strong understanding of market dynamics, industry trends, and customer behaviour.
• Effective communication and presentation skills to articulate complex concepts to diverse audiences.
• Demonstrated ability to lead and work collaboratively in cross-functional teams.

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Responsibilities

• ICT Planning and Design
• Planning and design for all Unified Communications and Collaboration platforms.
• Design, deployment and maintenance of server infrastructure, VMware environment, storage network and application-level network services.
• Maintain knowledge of various vendors’ hardware/software product lifecycles.
• Plan and execute the upgrade and replacement of hardware/software before end-of-life.
• Maintain ICT governance and formal controls of all UCC platforms
• Providing input to the disaster recovery plans for all platforms
• Assist with budgeting and network capacity planning
• Liaise with platforms Service Providers and Vendors
• Management of Service Level Agreements (SLA)
• Manage business analysis of customer demand correlated to existing and possible solution deployment
• Develop innovative network solutions with a strong focus on converged products that differentiate MTN in the market.
• Support, maintain and monitoring of all applications

ICT Development

• Maintaining the standards for server installations and applications
• Collaborate with technical product development team to ensure successful product development that uses UCC platforms.
• Develop and continually optimise the end-to-end process flow to ultimately ensure customer satisfaction
• Gather and analyse product and service requirements from multiple customer facing entities.
• Develop relevant documents as input to technical teams
• Provide feedback to requestor in the form of consolidated high-level solution documents, costing and time lines.
• Design and implement workaround solutions and out-of-the-box thinking to ensure speed to market.
• Develop bespoke SLAs that meets customers’ requirements
• Ensure product integration management by defining an end-to-end network architecture to support converged approach.
• Ensure solutions provide excellent customer experience for end subscribers.

Network Optimisation & Performance

• Ensure quality objectives are met and maintained
• Ensure future proof ICT plans to guarantee deliverables are met according to customer requirements both internal and external
• Track and report on performance problems and performance improvements on division level
• Investigate performance issues and identify changes required on division level
• Review design and drive optimisation changes
• Tender evaluations and formulations
• Provide high level support on the planned network/technologies
• Operational Excellence
• Research, architect and implement new technologies in line with business needs to assist productivity and functionality of other teams and redundancy of network systems.
• Maintaining knowledge of current technology trends.
• Testing new technology and software in the lab and establish fitness for MTN Business use.
• Constantly learning and evaluating technological skills as is relevant to a Tier 1 ISP.
• Assist with troubleshooting of systems-related issues escalated via NOC and CSC

Qualifications

Education:

• 3-year degree/diploma in IT or Computer Systems
• Fluent in English

Experience:

• 3 years general systems administration experience in an UNIX environment and work experience in an ISP
• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others
• Experience working in a medium organization

Training:

• Sun Solaris/Unix, Erlang, Java, Linux, Vendor Platform Specific Training, SQL, Project Management, People Management, Technology Management.
• BroadWorks and Session Border Controller planning and support
• Hosted Contact Centres

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Responsibilities
Key Performance Areas:  Core, essential responsibilities / outputs of the position (KPA's)

• The Specialist - PMO will be accountable to achieve the following objectives:
• Strategy development and Implementation
• Support the efficient and effective development of the project execution plans including project specific governance plans.
• Coordinate the implementation of project governance plans.
• From time to time, lead and manage assigned projects.
• Lead successful delivery of all tasks assigned and support the PMO Managers as assigned by the SM PMO on specific objectives.
• Coordinate BAU reporting to as MTN Group and Bayobab CEO Office timeously. 
• Create from time-to-time drafts of ad-hoc reports as and when required by SM PMO
• Ensure due processes are followed and successful processing of all PMO directed invoices. 
• Ensure effective stakeholder engagement. 
• Lead efficient project progress Meetings and stand in for Project Managers as and when required.
• Support the creation of the PMO strategy, in collaboration with PMO Managers, aligning it with the overarching Bayobab Group Mandate
• Oversee implementation of the strategy by means of providing stakeholders direction, structure, frameworks, models, plans and roadmaps as required from time to time.
• Develop and Monitor project specific Risk Registers
• As required, coordinate and set up workshops to achieve specific objectives. 
• Promote positive spirit and support culture champion as and when required.
• Support organisation wide initiatives as and when required. 

Escalations:

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to the SM PMO
• Manage and provide solutions to escalations that have multiple processes/ functions impact on critical path of service delivery.
• Reporting:
• Report on an agreed frequency to the SM PMO on progress relating to set KPIs progress made with specific assigned deliverables in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects, as required by the SM PMO
• Report on an adhoc basis as and when required to the PMO Manager on specific tasks assigned.

Budgets:

• Coordinate and ensure successful delivery of project specific budgets as and when required
• Manage and administer specific project cost and successful processing of payments to suppliers as and when required.

Qualifications
Job Requirements: (Education, Experience and Competencies)
Education:

• Minimum Bachelor’s academic degree 
• 4-year degree in Computer Science, Engineering, Commerce, Business Administration, Project Management certification or a related field will be advantageous 

Experience:

• Minimum of 2 years of post-qualification experience in wholesale/infrastructure/B2B Telecommunications sector would be advantageous 
• Experience working in a global/multinational enterprise with a good understanding emerging markets would be advantageous.

Competencies: 

• All Project Management competence areas, strategy planning and execution
• Excellent Communication Skills (Verbal and Written) and understanding of Project Governance
• Stakeholder Management and Engagement
• Can work independently and efficiently. 
• Results driven, self-motivated, with excellent time management
• Microsoft Office Suite with excellent PowerPoint skills, MS Projects an advantage
• Excellent Stakeholder engagement skills and has influence
• Understanding of Technology & Infrastructure deployment with good customer value management an advantage

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Job Description

Strategy input:

• Advocate and evangelize the adoption of new technologies to enable MTN Digital Platforms and Services Business
• Develop goals, strategies, and plans needed to achieve the portfolios vision and build the capabilities to enable optimal delivery with input from relevant stakeholders.
• Align planning against the strategic intent of the company with agreed business outcomes within the portfolio, relevant IT Architecture Enterprise principles, key approved decisions and enterprise wide programs.
• Champion and rally the IT and CBU, EBU, Wholesale organisation around new Digital Technologies and educate these areas on the value of the portfolio to enable revenue generation, cost savings and business performance measurements.
• Recommend strategic business opportunities to deliver medium to long-term benefit and growth to the organisation and its customers.
• Translate the strategic vision into intelligence requirements and drive the fulfilment of these technical requirements.
• Ensure the enablement of a self-service philosophy
• Influence the technology roadmap defined by MTN SA Enterprise architecture and Group Technology. 
• Investigate strategic IT trends (including initiating and executing relevant proof of concepts) and provides feedback regarding the impact and alignment required.
• Lead the strategy to adopt key new technologies to enable best in class real time digital platforms and services 
• Conduct strategic analysis of MTN system strategies to ensure that the strategic technological direction aligns and supports MTN Group objectives.
• Understand MTN Digital business strategy and align channel, integration, billing, charging, customer value management and big data application architecture and roadmap accordingly
• Maintain close relationship with architecture and technical delivery teams to ensure that architecture and technical work items are developed according to defined architecture principles and patterns
• Leverage best practice knowledge and experience to define technical solutions that enable online business capabilities, ensuring the reuse of existing components

Tactical Planning and Operations 

• Provide operational leadership to the team, in line with business requirements, technology standards and best practices within the business intelligence function.
• Drive best practice, continuous improvement and innovation, continuously refine the digital platform and services needs of the assigned business units
• Utilise technology to optimise the data dissemination 
• Enable business units to track performance reporting at a business unit level
• Identify and support initiatives to identify redundant / duplicated reporting
• Support and proactively drive system optimisation research.
• Influence and manage SLA’s with Infrastructure and Network support to ensure high levels of availability and limit redundancy.
• Engage with other operations to extract potential benefits and efficiencies achieved at a technical implementation and/or process layer.
• Ensure that vendor and 3rd party developers are developing applications that comply with business specifications and implemented according to approved quality standards
• Provide consultation for all applications related projects so that decisions can be made as to the most appropriate delivery methodology
• Ensure SLA’s are in place for timely production data and dashboard update delivery with business and other data users.
• Ensure delivery of (authorised) projects according to the prioritised project list
• Refine the information, reporting, and analytical needs of the organisation.
• Define and establish management systems, processes, policies and procedures for effective team functioning.
• Ensure  the team performs the necessary analysis, design, modelling and documentation tasks necessary to pass MTN IS governance forums
• Provide high level analysis and design reviews to other teams to avoid duplication efforts in solving the same application problems within different products within MTN
• Provide consultation on critical business and IT problems, researching and identifying enabling technologies based on customer requirements and defined business processes
• Develop and implement IS solutions that meet business and IT requirements. These include functionality, processes, data, major products to be used, application interfaces internally and external to MTN.
• Participate in the design and implementation of an enterprise architecture based on business requirements and information technology strategies and trends.
• Partner with business leaders and peer-level managers to assess the technological cost and impact of recommended changes, help clarify priorities and coordinate cross-organizational consortia where common needs have been identified.
• Identify, interpret and guide future development by using the appropriate technology to provide solutions using the available technologies

Financial Management 

• Draft, present and manage Capex and Opex budgets relating to functional activities
• Assist in the forecasting, planning and development of the portfolio’s budget and business plans for IS
• Give input into budgets that will enable delivery of area of expertise to the relevant business unit.
• Manage and optimise departmental budget, ensuring all expenditure is in line with the agreed budgets.
• Ensure that Yearly CAPEX Plans are put in place and that each team member provides proper input and information into these
• Support the creation of the business case for initiatives and projects in functional areas
• Assist in tracking infrastructure budgets related to the support of business area platforms, processes and initiatives 
• Assist in ensuring contract information is updated centrally and drive with the IS Commercial team
• Adhere to a non-inflationary or escalating contract pricing model

Customer

• One the primary objectives is to ensure the team delivers on requirements set by the business and make sure that changes needed on platforms owned take place on time and within budget. In addition, all changes must be of a high quality such that bugs are kept to a minimum to ensure smooth testing cycles
• Support all digital initiatives across CBU, EBU and Wholesale. Key accountability to deliver roadmap as defined by the BU Executives.
• Key interfaces are Group Technology Architecture, Cloud and Security, Strategy and Transformation BU, GM and Executives of CBU, EBU and Wholesale BU 
• Ensure that Digital Platforms and Services present to business on a regular basis new industry technologies and capabilities 

Internal Processes

• Ensure Delivery of Internal Business as Usual Projects through continual identification of 
• Capacity Upgrades that are required due to Network Traffic
• Software Upgrades required to ensure adherence to maintenance agreements
• Aspects of a system that have not been performing optimally that require changes to architecture
• Hardware that is reaching end of life and requires replacement
• Any PoC required to demonstrate some item of functionality to Business
• These constitute all BAU project work that needs to take place in any given year and need to be executed on time and on budget
• Make sure that team members work together with Operational areas (full system co-ownership)
• Planning and Operational areas need to function as a cohesive unit
• Working relationships with Operational area must include:
• Discussing status of projects
• Discussing new projects on the horizon
• Discussing system issues that may or may not require planning analysis
• Ensuring that Operations is involved in a project every step of the way, such that they can prepare for ATP work and any roll-out activities
• Provide Operations the opportunity to provide ideas on system evolution from the perspective of maintaining platforms on a day-to-day basis
• Perform ATPs with Operations and vendors
• Help test system functioning through the application of custom scripts
• Make sure that common area for capturing and updating of Project Info exist and are used and ensure that all documentation, scripts and project information in stored in a central fashion and is easily accessible to the team and that methods for applying versions are logical and consistently followed

Project Delivery

• Develop and drive the execution of agreed projects 
• Drive the implementation, tracking, monitoring and compliance of Projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model 
• Risk management

Core planning functions

• Ensure that the team defines, plans, architects and implements requirements with vendors and Operational area
• Ensure that Living System Logical Architecture Documentation is updated with each project, showing functional architecture, use cases, functional logic and that quality is determined by whether an alternative vendor could use it to reproduce a systems functioning with least 95% level of accuracy
• Ensure that Living System Snapshot, Roadmap and Project History Documentation is updates quarterly covering capacity, utilisation, functional overview, project history, project roadmap and costing
• Ensure that Requirement Analysis and the supply of Functional Specifications to vendors happens for each project and that these:
• Impart an understanding of the problem space
• Provide the business and product objectives of the project
• Give an understanding of where the product and target system are in the context of fulfilling the business objectives
• Provide detailed and specific instruction to the reader in terms of what the target system or component thereof is required to achieve
• Provide an understanding of the environmental and business constraints in achieving a solution to the requirements
• Provide documentation creation and update requirements for the project
• Ensure that Capacity planning for special events or increasing traffic volumes happens with documentation
• Encourage and provide an environment for Innovation and Proof of Concept work where system functionality can be demonstrated to business. This should be done using the multi-skilling of team members where one often needs to write scripts and/or small ad-hoc applications to perform such a demonstration quickly and therefore at the lowest cost
• Ensure that the team always have System Reporting and E2E tests in place and that these are done by the team as much as possible
• Make sure that each system has at least a primary and secondary owner
• In all matters and decisions seek consensus with, and contributions from, as wide a group of stakeholders as possible
• Track all System licensing making sure that MTN is not paying for licensing that is not used.
• Ensure that the capture of Business Requirements and the Analysis thereof takes place and proper Functional Requirements Specifications are produced for all projects

Qualifications

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum of 3-year tertiary qualification in Information Systems or Engineering 
• Master’s advantageous
• Managerial courses will be an advantage
• Fluent in English and language of country preferable

Experience:

• Minimum of 5 years’ managerial experience in a multi-disciplinary IT environment, including, but not limited to, Digital Channel Technologies, CRM, Telecoms Charging Systems Business Intelligence, Integration technologies, application architecture, application management, application design and development, middleware, database management, operations.
• At least 2 years of senior leadership in similar positions, in fast-moving industries
• Good understanding of all aspects of Information Technology Management processes.
• Experience in a telecommunications environment highly preferred

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Job Description
Mission/ Core purpose of the Job

• To effectively and efficiently manage ICT customer order delivery. Adhere to implementation process from order receipt through to order completion and service provisioning. Strong emphasis on the delivery of superior levels of customer service. To ensure that implementation costs are within defined solution parameters and that revenues are realised.

Context (Global influences, environmental / industry demands, organisational mission etc.)

• Brand strength and profitability in the segment in line with the monolithic brand
• Highly competitive market with increasing competition
• Converged ICT, Mobile, Fixed, Voice, Data
• Rapidly moving technological field
• Ongoing research and knowledge acquisition
• Global and local market dynamics and development
• Client and technology demand and growth trends
• Trends within the industry as being experienced and embraced Internationally and locally
• Established market base and new markets to be explored
• Changes in Clients and organizations needs and behaviour
• Shift in area of revenue generation and changing business models
• Highly pressurized, deadline-driven environment
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Key Deliverables

• Project Planning
• Provide project management input to pre-sales processes with regards to ICT customer requests for RFP/RFQ
• Ensure alignment between approved service order/SOF and scope of proposed solution
• Validate solution BOQ as prepared by Solution Architect
• Prepare project plan for end to end order/s delivery
• Prepare all supporting project documentation including. Risk Report, Communications Plan and Installation Schedule
• Complete resource checklist including engineer availability, vendor capacity, equipment availability and lead times
• Obtain necessary approval and sign-off of final project plans

Project Execution (Order Implementation)

• Validation of order details with customers including deliverables, site locations, contact details and schedule requirements
• Arranging project kick-off meeting including all key stakeholders
• Recording and distributing minutes of project meetings
• Assume responsibility of the lead coordination role between MTN functional areas, suppliers and customer
• Initiate project in workforce management system (Remedy)
• Allocate work orders to assigned engineer and vendors
• Initiate purchase requisitions for required equipment and services as per approved BOQ
• Vendor management and coordination regarding all external services required for a specific product
• Equipment management and delivery coordination
• Risk and issue management
• Effective communications and stakeholder management throughout order implementation process
• Efficient order close out to ensure soonest possible realisation of revenue
• Facilitate formal handover and acceptance by customer including documentation sign-off
• Close Orders and Work Orders to Provision Service
• Verification of 1st Services Bill
• Prepare project closeout report including Lessons Learned, As Build and Inventory schedule

Customer Relations

• Exceptional customer service levels to assist in the retention of customers
• Ensure that all stakeholders are kept up to date on order progress
• Facilitation of customer and/or vendor workshops and meetings
• Provide post implementation support to customers and escalate appropriately when necessary
• Professional interaction with engineering team members

Project Governance

• Provide accurate and timeous internal project reporting.
• Effective escalations to relevant internal and external stakeholders (sales person, line manager, etc)
• Effective communication with internal teams (Communications Management)
• Ensure correct info of the implemented solution is sent to Billing
• Ensure 1st customer invoice (post implementation) is aligned with approved order/SOF
• Adherence to Product SLAs/OLAs – Work closely with Vendor Management and Procurement
• End to end third party vendor management from order placement to actual service delivery
• Reporting on third party vendors pertaining to the project lead’s specific project dashboard

Leadership

• Manage & motivate project resources to exceed in their duties
• Active vendor performance management
• Ongoing analysis of process and service delivery gaps
• Employee relations and collaborative teamwork
• Promote Employment Equity and Diversity
• Coaching and guidance of less experienced staff
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Living the MTN Brand – changing and positively influence peer behaviour

Reporting 

• Identify and prepare relevant information and data for reporting purposes 
• Prepare daily, weekly and monthly management reports 

Job Requirements (Education, Experience and Competencies)
Education: 

• Matric plus
• 3 year Degree or 2 year Diploma coupled with Project Management (coupled with Engineering or a Technical qualification (CCNA, etc.) would be an advantage)
• Certification in Prince 2 Practitioner or PMP
• ITIL Practitioner (would be advantageous)

Experience:

• Minimum 3 years’ experience in ICT project management including management of a team or virtual team of engineers
• Experience in working within Enterprise arena , as a service provider
• Experience in working with Cisco & Huawei Router technologies and products
• Implementation of projects involving various WAN connectivity technologies including PTP Fibre, PTP Microwave, PMP Microwave, CTN
• Implementation of projects involving delivery of Cloud and Security, Unified Communications, IOT