Engineer - UCC Platforms and Applications MTN Converged Solutions at MTN

Responsibilities

• ICT Planning and Design
• Planning and design for all Unified Communications and Collaboration platforms.
• Design, deployment and maintenance of server infrastructure, VMware environment, storage network and application-level network services.
• Maintain knowledge of various vendors’ hardware/software product lifecycles.
• Plan and execute the upgrade and replacement of hardware/software before end-of-life.
• Maintain ICT governance and formal controls of all UCC platforms
• Providing input to the disaster recovery plans for all platforms
• Assist with budgeting and network capacity planning
• Liaise with platforms Service Providers and Vendors
• Management of Service Level Agreements (SLA)
• Manage business analysis of customer demand correlated to existing and possible solution deployment
• Develop innovative network solutions with a strong focus on converged products that differentiate MTN in the market.
• Support, maintain and monitoring of all applications

ICT Development

• Maintaining the standards for server installations and applications
• Collaborate with technical product development team to ensure successful product development that uses UCC platforms.
• Develop and continually optimise the end-to-end process flow to ultimately ensure customer satisfaction
• Gather and analyse product and service requirements from multiple customer facing entities.
• Develop relevant documents as input to technical teams
• Provide feedback to requestor in the form of consolidated high-level solution documents, costing and time lines.
• Design and implement workaround solutions and out-of-the-box thinking to ensure speed to market.
• Develop bespoke SLAs that meets customers’ requirements
• Ensure product integration management by defining an end-to-end network architecture to support converged approach.
• Ensure solutions provide excellent customer experience for end subscribers.

Network Optimisation & Performance

• Ensure quality objectives are met and maintained
• Ensure future proof ICT plans to guarantee deliverables are met according to customer requirements both internal and external
• Track and report on performance problems and performance improvements on division level
• Investigate performance issues and identify changes required on division level
• Review design and drive optimisation changes
• Tender evaluations and formulations
• Provide high level support on the planned network/technologies
• Operational Excellence
• Research, architect and implement new technologies in line with business needs to assist productivity and functionality of other teams and redundancy of network systems.
• Maintaining knowledge of current technology trends.
• Testing new technology and software in the lab and establish fitness for MTN Business use.
• Constantly learning and evaluating technological skills as is relevant to a Tier 1 ISP.
• Assist with troubleshooting of systems-related issues escalated via NOC and CSC

Qualifications

Education:

• 3-year degree/diploma in IT or Computer Systems
• Fluent in English

Experience:

• 3 years general systems administration experience in an UNIX environment and work experience in an ISP
• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others
• Experience working in a medium organization

Training:

• Sun Solaris/Unix, Erlang, Java, Linux, Vendor Platform Specific Training, SQL, Project Management, People Management, Technology Management.
• BroadWorks and Session Border Controller planning and support
• Hosted Contact Centres