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  • Posted: Apr 29, 2025
    Deadline: Not specified
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  • MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Through ou...
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    Engineer - UCC Platforms and Applications MTN Converged Solutions

    Responsibilities

    • ICT Planning and Design
    • Planning and design for all Unified Communications and Collaboration platforms.
    • Design, deployment and maintenance of server infrastructure, VMware environment, storage network and application-level network services.
    • Maintain knowledge of various vendors’ hardware/software product lifecycles.
    • Plan and execute the upgrade and replacement of hardware/software before end-of-life.
    • Maintain ICT governance and formal controls of all UCC platforms
    • Providing input to the disaster recovery plans for all platforms
    • Assist with budgeting and network capacity planning
    • Liaise with platforms Service Providers and Vendors
    • Management of Service Level Agreements (SLA)
    • Manage business analysis of customer demand correlated to existing and possible solution deployment
    • Develop innovative network solutions with a strong focus on converged products that differentiate MTN in the market.
    • Support, maintain and monitoring of all applications

    ICT Development

    • Maintaining the standards for server installations and applications
    • Collaborate with technical product development team to ensure successful product development that uses UCC platforms.
    • Develop and continually optimise the end-to-end process flow to ultimately ensure customer satisfaction
    • Gather and analyse product and service requirements from multiple customer facing entities.
    • Develop relevant documents as input to technical teams
    • Provide feedback to requestor in the form of consolidated high-level solution documents, costing and time lines.
    • Design and implement workaround solutions and out-of-the-box thinking to ensure speed to market.
    • Develop bespoke SLAs that meets customers’ requirements
    • Ensure product integration management by defining an end-to-end network architecture to support converged approach.
    • Ensure solutions provide excellent customer experience for end subscribers.

    Network Optimisation & Performance

    • Ensure quality objectives are met and maintained
    • Ensure future proof ICT plans to guarantee deliverables are met according to customer requirements both internal and external
    • Track and report on performance problems and performance improvements on division level
    • Investigate performance issues and identify changes required on division level
    • Review design and drive optimisation changes
    • Tender evaluations and formulations
    • Provide high level support on the planned network/technologies
    • Operational Excellence
    • Research, architect and implement new technologies in line with business needs to assist productivity and functionality of other teams and redundancy of network systems.
    • Maintaining knowledge of current technology trends.
    • Testing new technology and software in the lab and establish fitness for MTN Business use.
    • Constantly learning and evaluating technological skills as is relevant to a Tier 1 ISP.
    • Assist with troubleshooting of systems-related issues escalated via NOC and CSC

    Qualifications

    Education:

    • 3-year degree/diploma in IT or Computer Systems
    • Fluent in English

    Experience:

    • 3 years general systems administration experience in an UNIX environment and work experience in an ISP
    • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others
    • Experience working in a medium organization

    Training:

    • Sun Solaris/Unix, Erlang, Java, Linux, Vendor Platform Specific Training, SQL, Project Management, People Management, Technology Management.
    • BroadWorks and Session Border Controller planning and support
    • Hosted Contact Centres

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to MTN on ehle.fa.em2.oraclecloud.com to apply

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