Active Jobs at MTN

Job Description

Mission/ Core purpose of the Job:

• Support and assist the Sales Manager with the implementation and management of operational and promotional plans within assigned accounts, ensuring effective delivery and support of strategy and macro-plans as defined by the Key Account Manager.

Context:

• Fast moving industry with constantly changing business requirements and technologies
• Fluid complexities of customer expectations and demands
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
• Highly dynamic and fluctuating Telecommunications and ISP industry
• Total customer experience for MTN brand
• Constantly changing consumer and market needs
• Market dynamics and developments
• MTN policies, processes and procedures
• Regulatory industry norms govern MTN and partners
• Highly pressurized, deadline-driven environment
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
• Participative environment – highly diverse and team-focused

Responsibilities

Key Performance Areas:

Key Tasks:

Input into Operational Planning

• Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
• Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
• Recommend ways to exploit new opportunities to grow the business further
• Provide input into the fine tuning of processes, systems and support in line with changing work practices.

Account Management

• Maintain a thorough knowledge of commercial terms of agreements and manage and grow commercial relationships within assigned portfolio of accounts.
• Carry out commercial relationship obligations (or assist into) within allocated portfolio of accounts, after commercial agreements are concluded.
• Assist with the management and maintenance of account and promotional plans for an assigned portfolio of accounts.
• Provide assistance with the end-to-end management of sub-portions of the RSM’s accounts under the RSM’s supervision.
• Manage one or more allocated accounts in line with regional / channel strategy and macro-plans as defined by the channel / sub-channel / regional managers.
• Resolve escalated issues or escalate as appropriate.
• Implement innovative promotional activities in line with Marketing and channel objectives, requirements and guidelines.
• Increase MTN’s Brand presence continuously by increasing MTN influence within the allocated portfolio of accounts.
• Provide input into the forecasting of acquisition numbers, retention numbers and stock required for the allocated portfolio of accounts.
• Liaise with relevant areas to ensure delivery of SLA for the assigned portfolio of accounts (e.g. supply chain, billing, etc).
• Support in the identification of P&S information and training requirements for staff within allocated portfolio of accounts and liaise with Marketing and Training to ensure provision of effective information and training as required.
• Provide regular feedback on competitive threats to MTN business and advice on product/service enhancement requirements.
• Provide feedback on MTN’s risk exposure regarding the financial performance of the allocated portfolio of accounts and provide recommendations as appropriate.
• Prepare reports on account performance as required.

Customer Service and Satisfaction

• Build and maintain solid relationships with all stakeholders.
• Provide on-going support to existing accounts and work actively towards creating new profitable revenue streams through new accounts.
• Ensure all customer queries are attended to and resolved within agreed SLA’s.
• Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product.
• Consider the implications of actions to be taken for the customer / the effect of actions on the customer.
• Provide advice on the best approach to reach the best results.

Quality Control

• Utilize sound practices that comply with best practice, legislation or other regulations / parameters / guidelines.
• Maintain quality standards that will enhance the customer experience and cost efficiency.
• Work consistently according to standard operating procedures.
• Analyse situations and take necessary action to ensure quality is maintained.
• Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.

Supervisory / Leadership / Managerial Tasks:

• Adopt a customer centric approach
• Build employee relations and collaborative teamwork
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Have the self insight and flexibility to adapt to different situations
• Live the MTN Brand – change and influence employees behaviour

Competencies

Skills / physical competencies:

• Planning skills – plan, prioritise, resource allocation and deliver on time
• Analytical skills – weighing up the pro’s and con’s; making sense of information
• Computer literate
• Problem solving skills
• Conflict management skills
• Communication skills
• Negotiation skills
• Presentation skills
• Ability to meet deadlines
• Project management skills
• Business acumen
• Presentation Skills

Behavioural qualities:

• Assertive – being tough when necessary without fear or favour
• Courage and conviction – challenging the status quo and breaking down silo barriers to performance, and overcoming resistance to change
• Resilience – to repeatedly challenge despite setbacks and resistance
• Proactivity / initiative – to introduce ongoing changes to maximise productivity and influence the future
• Focused and priority driven – staying focused amidst the multiple demands and expectations
• Innovative
• Customer centricity
• Accuracy and attention to detail
• Decisive and action-oriented
• Diplomacy and tact
• Relationship builder – strong people focus
• Operate with integrity (high ethics)
• Pressure / stress tolerance
• Consultative
• Perseverance
• Team-orientation
• Ability to take initiative and work both in isolation and be a team player
• High balanced leadership
• Relationship building both internal and external
• Integrity
• Effective Communicator.
• Ability to handle fast pace and rapid change in a consultative manner

KPA Quality Standards/ Measures (KPI’S for job)

• Achievement of sales, retention, customer development and revenue targets for the assigned accounts
• Accurate forecasting of acquisition numbers, retention numbers and stock required within assigned accounts
• Customer satisfaction index
• CMAT targets
• Achievement of customer and internal KPA’s
• Timely reporting and the accuracy thereof
• Implementation of operational and promotional plans

Qualifications

Minimum Requirements

Education:

• Minimum of 3 year Degree / Diploma in Commerce ( Sales / Financial /Marketing / Communication) or related

Experience:

• At least 3 years of experience in the telecoms industry
• Experience in Account Management is essential, preferably in fast moving industry
• ICT Experience (GSM) is preferable
• Minimum of 3 years’ experience in a area of specialisation; with experience in supervising others
• Experience working in a medium organization

Training:

• Products and Services
• Telecommunications
• GSM technology
• Contract appreciation and business related courses

Apply Before 08/25/2025

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Qualifications

Education:

• Minimum 3year bachelor’s Degree in business, IT or Risk Management
• Professional qualification in Business Continuity Management appropriate to MTN SA needs is advantageous (Associate Member Business Continuity Institute (AMBCI), Member Business Continuity Institute (MBCI), Certified Business Continuity Professional (CBCP), Master Business Continuity Professional (MBCP) and ISO22301 Lead Implementer)
• Ongoing active participation in business continuity management forums or professional bodies is desirable

Experience:

• Minimum 6 years Professional Experience, with at least 3 – 5 years in a Business Continuity / Disaster Recovery / Disaster Recovery Management environment, in a medium to large organisation
• Experience in defining, implementing and enforcing riskbased standards, processes and procedures for responding to disruptions in business and technical operations
• Proven tactical leadership and relationship management capabilities, with experience with internal stakeholders — particularly executive and business unit line management, as well as external parties such as law enforcement, regulators, customers, business partners and thirdparty service providers
• Project management experience with proven competency in executing large projects, ontime and within budget, with business and technical personnel
• Experience leading and managing highperformance multidisciplinary workgroups or teams to meet goals across multiple projects
• Extensive experience in leading and managing groups of selfdirected professionals
• Experience in working across diverse cultures and geographies (advantageous)
• Understanding of various international risk management and business continuity standards
• Understanding of emerging markets is advantageous

Apply Before 08/25/2025

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Job Description

Mission/ Core purpose of the Job:

• To drive the growth of the Dealer Channel by increasing the quantity and quality of sales, fostering strong dealer relationships, and ensuring exceptional performance through effective collaboration and support.

Responsibilities

Key Performance Areas:

Sales Growth and Strategy:

• Implement regional operational strategies to gain and maintain market share.
• Create and execute account plans to achieve sales targets for the designated portfolio of accounts.

Dealer Relationship Management:

• Build and maintain strong relationships with dealers
• Provide feedback and support to dealers to enhance their sales performance.
• Seek feedback from dealers and continuously improve support and service standards.

Dealer Development and Support:

• Identify and facilitate training and development opportunities for dealers.
• Provide coaching and motivation to dealers to achieve their sales targets.
• Resolve issues and provide solutions to support dealer success.

Operational Excellence:

• Ensure compliance with operational processes and procedures.
• Provide input into demand forecasting and consolidate key information into meaningful intelligence for submission to the Sales Manager.
• Monitor dealer performance and report on achievements and areas for improvement.

Performance Management:

• Report on the performance of the dealer network, highlighting achievements and areas for improvement.
• Actively manage dealer performance, providing guidance and support to address any issues.
• Ensure alignment with company objectives and compliance with company principles. 

Qualifications

Education: 

• Minimum 3-year diploma or degree in relevant field,
• Fluent in English

Experience:

• Minimum 3- 5 years of experience in the telecoms industry
• ICT Experience is preferable.
• A solid sales track record (performance against target)

Competencies:

• Skills and Abilities: Excellent analytical, problem-solving, and communication skills; a strong customer service orientation; and the ability to work effectively under pressure.
• Flexibility: Willingness to work irregular hours to ensure the satisfaction and support of VIP customers and critical network operations.
• Innovation and Continuous Learning: Demonstrates a strong enthusiasm for and proficiency in rapidly absorbing new technologies and innovative troubleshooting methods. This role actively promotes a culture of continuous improvement within the team by seeking and utilizing feedback for both personal and collective advancement.
• Customer-Centric Approach: Exhibits an unwavering commitment to achieving customer satisfaction, adeptly handling urgent escalations, and fostering enduring relationships with VIP clients. This involves not only resolving their issues efficiently but also strategically nurturing these key relationships to ensure ongoing satisfaction and loyalty.
• Analytical Skills: Possesses strong analytical capabilities, enabling the identification, examination, and interpretation of data to derive actionable insights. This skill set supports effective problem-solving and decision-making processes, contributing to the continuous enhancement of service quality and the strategic management of VIP customer relationships

Apply Before 08/22/2025

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Responsibilities

Sales Strategy Development and Alignment

• Lead the design and continuous refinement of the Group sales strategy, ensuring alignment with overall business objectives and market dynamics across OpCos.
• Proactively monitor and analyse market trends, competitive challenges, and technological advancements across our footprint and globally to identify potential opportunities and threats
• Work closely with Group Commercial, Marketing, and Technology teams to translate commercial strategy into executable sales plans for different markets.
• Benchmark and analyse best-in-class global and regional sales practices to inform strategy design.
• Translate the Group Strategy into a clear and actionable roadmap with defined KPIs and milestones for in-country execution
• Ability to use data analytics tools to inform sales strategy, segment targeting, and performance interventions.

OpCo Engagement and Support

• Act as the Group liaison for sales capability development and performance optimization across all OpCos.
• Coordinate structured engagements with OpCo sales leaders to assess execution gaps and support local strategy refinement.
• Drive implementation of localization of group strategies to reflect customer, competitive and regulatory nuances of each market.

Capability Development and Enhancement

• Design and deploy group-wide sales capability playbooks and frameworks including tools, processes, and performance standards.
• Oversee the rollout of digital sales platforms, CRM tools, and automation initiatives to drive frontline productivity and customer engagement.
• Act as a central point of expertise, developing and disseminating group-wide best practices, frameworks and key capabilities across all Opcos.

Sales Transformation and Innovation

• Drive transformation initiatives to modernize the sales function, including migration to omnichannel models and integration of digital sales capabilities.
• Pilot innovative sales models tailored to underserved, hyper-competitive and high-growth customer segments.
• Collaborate with technology and product teams to enable the commercialization of new services and offerings.

Governance, Compliance and Stakeholder Engagement

• Ensure all sales-related activities comply with group policies, local regulations, and ethical standards.
• Lead the development of standardized sales operating procedures, KPIs, and incentive structures across the Group.
• Present strategy updates and performance reviews to Group Executives, Committees and Senior management as required.
• Build strong collaborative relationships with Group and OpCo-level functions including Marketing, Finance, Technology, Customer Experience, and HR.

Qualifications

Education:

• 4 year Bachelor’s Degree in Business, Marketing, Economics, or a related field (Essential)
• Master’s Degree in Business Administration (MBA) or equivalent postgraduate qualification (Preferred)
• Relevant certifications in Strategy, Sales Leadership, or Digital Transformation (Advantageous)

Experience:

• Minimum of 8 -10 years’ experience in commercial strategy, sales transformation, or business development, preferably within a multinational or telecoms/FMCG, with at least 5 years in a strategic or sales leadership role.
• Proven track record in developing and implementing commercial and go-to-market strategies, sales transformation and channel management (retail, distribution, digital),  across multiple markets
• Familiarity with data-driven sales performance management, KPI frameworks, commercial reporting tools and dashboards
• In-depth understanding of consumer and business behaviour in Sub-Saharan Africa, including mobile money, prepaid models, data adoption and digital inclusion
• Demonstrated success in capability development, sales enablement, and performance optimization
• Experience working across cross-functional teams including Marketing, Technology, and Finance
• Strong understanding of digital sales platforms, CRM systems, and sales automation tools
• Exposure to working in emerging markets and multicultural environments

Competencies:

• Strategic Thinking: Ability to design and translate high-level commercial strategies into actionable plans
• Commercial Acumen: Strong grasp of sales and marketing dynamics, revenue levers, and competitive positioning
• Analytical Skills: High proficiency in market analysis, benchmarking, and performance evaluation
• Collaboration & Influence: Skilled in engaging and aligning stakeholders across Group and OpCo levels
• Execution Excellence: Focused on operationalizing strategy with clear KPIs, tracking, and performance management
• Digital Fluency: Familiarity with digital tools, omnichannel sales models, and technology-driven innovation
• Change Leadership: Ability to lead transformation initiatives and embed new ways of working across diverse teams
• Communication: Strong written and verbal communication skills, with executive presence and presentation capability

Apply Before 08/21/2025

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Job Description

• To plan, design, execute and evaluate acquisition, development or retention promotions for MTN Business.
• To ensure that effective systems and processes are in place and maintained for the implementation of campaign management strategy and to identify and implement new value propositions and improvements as indicated by changes in the market and business requirements to ensure brand equity growth in the business unit

Responsibilities

Operational Planning

• To plan product promotions on yearly and quarterly basis, gathering input from product management and sales segment managers
• To draft clear creative briefs on planned campaigns for all relevant agencies.
• Deliver promotions, which help generate target sales, revenue and churn and within agreed budget and timelines.
• Provide clear instructions and briefing reports on campaigns to sales channels and customer support
• To evaluate campaign performance (measuring conversion rates and campaign ROI) with the aim of continuously improving campaign effectiveness.
• Drive best practice and continuous improvement at system, process and procedure level 
• Consider local conditions, as well as competitor activity
• Identify and exploit new opportunities to grow the business further
• Identify innovative ways to use minimum resources to achieve maximum outputs

Budget Management

• Prepare the budget within area of control
• Manage the approved budget for area
• Prepare cost tracking and variation reports
• Make recommendations for budget-affecting change requests
• Inform Management timeously of potential over-spend

Customer Satisfaction

• Align Marketing Campaign to changing market segments
• Understand BU needs and develop and fine-tune campaigns accordingly
• Ensure Business campaign needs and requirements are satisfied through appropriate systems, processes and procedures
• Put contingency plans in place to prevent delays and enhance the customer experience 
• Initiate change to continually improve all aspects of service delivery
• Drive continuous improvement as an important element of service delivery
• Identify trends and patterns pertaining to customer requests and needs and filter this information through to continually improve all aspects of service delivery

Product/ service enhancement

• Conduct qualitative and quantitative research to gain a general understanding of purchase and usage behaviour in the B2B segment
• Find ways to improve purchase and usage patterns in the BU through added features, pricing and distribution channels
• Find ways to stimulate demand for the BU
• Recommend changes to products and services based on the analysis of the trends and patterns identified in the real-time operational performance data

Project Management

• Develop and drive the execution of agreed projects 
• Drive the implementation, tracking, monitoring and compliance of Projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model 
• Risk management

Business Analysis

• Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems 
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance 
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry. 
  Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Qualifications

Education

• Bachelor’s degree / Diploma in Business /Marketing

Experience 

• 5 + years of relevant experience in a market related field
• A strong background in marketing and/or advertising and/or in Fast Consumer Goods or Retail-intensive industries
• Deep understanding of B2B marketing
• Experience in developing and executing customer marketing intervensions
• In depth understanding of ICT industry, and marketing principles

Apply Before 08/22/2025