Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- To grow commercial bank revenue through the management and cross sell to existing portfolio; as well as the acquisition of new to bank high revenue commercial customers in order to create and increase revenue and maximize economic profit to achieve the banks strategic objectives and create shareholder value
Job Responsibilities
- Acquire new commercial clients with annual turnover of between R30m - R1b through a process of prospecting and networking to achieve market share growth aspirations.
- Be a trusted advisor to commercial clients in specialised industries (i.e., Agri; Franchise, Fintech, Manufacturing) through continuous professional development; exposure, experience, and personal up-skilling.
- Stay abreast with latest economic trends and developments (i.e., green energy and sustainable agriculture) and applying this knowledge by adding value to client engagements and identifying opportunities to the greater benefit of Nedbank.
- Identify acquisition opportunities through effective ecosystem analysis unlocking the value chain.
- Generate revenue through proactive cross sell strategies by applying specialised Industry and Banking knowledge, managing key internal stakeholder relationships, and executing identified opportunities.
- Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals.
- Conduct regular portfolio reviews with clients to identify and unlock value add opportunities that contribute to client retention.
- Be proactive in client interaction by adding value through financial solutioning.
- Establish and execute a client engagement plan to ensure all clients are interacted with frequently in line with Nedbank's growth objectives.
- Build trusting relationships through regular interactions with key decision makers within the businesses that forms part of the allocated Business portfolio.
- Earn client trust by being a trusted financial partner and by giving advice and honest constant feedback regarding financial requests.
- Provide a key interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
- Communicate visitation feedback to internal stakeholders after client interaction to address actionable items and/ or take corrective action where applicable.
- Recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment, and by consulting with relevant stakeholders.
- Manage all business risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures, identifying risks and non-compliances, and taking corrective action.
- Partner with credit manager to manage credit risk of portfolio to minimize potential impairment risk.
- Prepare and present large and complex credit applications consisting of multiple entities and shareholders and by incorporating specialised Industry knowledge and core Banking principles, including the pricing motivation of assets.
- Leverage subject matter expertise to support the digitization of clients in line with the 4th Industrial revolution dynamics.
- Drive client awareness and solution for sustainable development goals in line with the Nedbank purpose.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- BCom (Financial Management/ Accounting)/ BSc Agri)
Minimum Experience Level
- Must have 7-10 years' experience in Sales/ Relationship management/Business Management in a Banking environment.
- Must have been exposed to Agriculture and Commercial clients.
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Job Purpose
- To manage the smooth running of the Nedbank Contact Centre to ensure qualilty service, client retention and sales and maintaining stakeholder relationships in line with Nedbank's client service strategy.
Job Responsibilities
- Drive direct costs and budgets (expenses) by managing headcount and agents' productivity.
- Manage service level agreement on multiple channels through multimedia platforms.
- Identify cross-sell opportunities during all client interactions.
- Ensure all sales and retention campaigns are actioned as per the Service Level Agreement.
- Manage average handle time, abandonment rate, transferred and repeat calls by analysing Call Management System (CMS) reports and Management Information System (MIS) reporting.
- Drive efficiency and profitability by ensuring projects' targeted cost savings are materialised.
- Manage all queues within Service Level Agreement by monitoring escalations from the Outbound & Inbound Desk Team.
- Manage interactive-time and productivity-time targets by monitoring reports daily.
- Minimise financial loss by ensuring process gaps are closed, training is conducted and corrective action/s are taken when necessary.
- Driving quality standards to ensure excellent client service experience by monitoring call quality scores and Client Experience Measure (CEM).
- Agree and set targets for the delivery of business outputs through engagement with stakeholders.
- Review monthly business performance and deliver on the expectations.
- Ensure accurate MIS reports on sales, service and retention figures by checking monthly packs prepared by our Management Information Specialists.
- Ensure communication channels remain open by maintaining close relationship with the stakeholders.
- Liaise with Workforce and Facilities management on operational issues related to the Desk.
- Manage complaints and escalations within service level agreeement to ensure client satisfaction.
- Manage business risk by ensuring staff are trained and competent on all products and processes in line with job requirements and relevant ACTS.
- For all FAIS related roles ensure compliance to FSCA regulations.
- Key Individuals responsible for management and overseeing the obligation of the FSP as defined in the FAIS act.
- Conduct regular audits to ensure that correct processes are followed by conducting call listening.
- Make sure all employee relations processes are followed effectively to minimise risk.
- Ensure completion of monthly proficiency tests with a pass rate of 80% and take the necessary corrective action to close the training gap.
- Ensure all compliance tests are completed on time.
- Ensure adherance to compliance and risk requirements by conducting audits.
- Manage non-adherance to work plan by monitoring attendance.
- Ensure accurate completion of management control checklist in line with set standard procedure.
- Ensure that Disaster recovery and business continuity plans are kept up to date, tested, communicated and implemented.
- Ensure adherence to Nedbank Policies and Procedures.
- Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
- Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g. rotation).
- Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
- Encourage team to generate innovative ideas and share knowledge.
Job Responsibilities Continue
People Specification
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Diploma
Preferred Qualification
- Relevant Contact Centre or Banking Qualification
Essential Certifications
- Fais related accreditation/qualification or to work under supervision
Preferred Certifications
Minimum Experience Level
- 3 year call centre experience; 5 years management experience; applicable compliance/legislative requirement e.g. Fais and Key Individual experience
go to method of application »
Job Purpose
- To provide client service by applying sound credit risk management principles through management of staff thereby enabling Nedbank to reduce the RRB impairment charge with the view to rehabilitate, in line with the business strategy.
Job Responsibilities
- Give an overview of the book by developing and preparing portfolio review presentations based on Management Information Systems (MIS).
- Ensure efficient work ethic and achievement of business unit strategies & goals by proposing innovative ideas to enhance Business processes that facilitate customer experience.
- Provide feedback monthly by drafting business reports as at month end.
- Build and maintain effective working relationships by attending regular staff meeting and team building sessions.
- Build strong relationships with bankers by providing upskilling advice on credit processes, policies and documentation.
- Build intellectual capital of the team by knowledge sharing with all stakeholders.
- Meet clients' expectations by resolving queries within turnaround times.
- Manage staff performance by monitoring daily activities of direct reports.
- Manage performance of the team by conducting on the job training, counselling and coaching.
- Manage efficiency of team delivery by drafting and implementing team's strategies.
- Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to legal collections.
- Enhance policies and procedures by reviewing recommended submissions from other parties.
- Enhance processes by constantly seeking innovative improvements to the credit systems.
- Adapt to changes in Legislation by enforcing the compliance to the changes.
- Improve team performance by identifying staff performance gaps from assessment evaluations and analysing performance data from the Management Information System (MIS).
- Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.
- Implement sound credit risk management by providing advice on specialized credit risk matters to sales and direct reports.
- Develop client exit or rehabilitation strategies by conducting annual review of client facilities.
- Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
- Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
- Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
- Address issues raised in culture surveys by participating in the development and implementation of action plans.
- Create a client service culture through various required interventions.
- Support and encourage staff to participate and support corporate responsibility initiative.
- Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
- Encourage team to generate innovative ideas and share knowledge.
Minimum Experience Level
- Min 5 years Credit Assessment/ Credit Evaluation and decisioning experience within Banking environment.
- Min 3 years in risk management environment evaluating current and prospective clients' financial statements and credit reports to determine their ability to honor debt obligations.
- Firm understanding of legalities associated with lending and collateral.
- 1 -2 years' experience in a Team Management/ Supervisory position, would be advantageous
- Proven trac-record of managing a large book.
Requirements
- NQF Level 6 or Higher in a Finacial Management, Accounting or Analysis-related field.
- Valid Drivers license and own reliable transport.
- Must be prepared to travel.
- A clear credit record is essential
go to method of application »
Job Purpose
- To develop and maintain the RCF (Revolving Credit Facility) product credit policy and line assignment. This requires incorporating scorecard outputs, profitability metrics and best in class risk management practices to inform the RCF decision methodologies. It also requires detailed tracking and reporting on the product and stakeholder management.
Job Responsibilities
- Build and formally present reports by monitoring business performance within the set risk appetite and through analysis.
- Report to; monitor and advise operational areas to manage trends through analysis for ad-hoc requirements.
- Manage client expectations by liaising with stakeholders through the model build process as well as the systems and strategy development process.
- Increase efficiencies through programming and automating processes.
- Enhance business efficiencies and ensure compliance through formal communications and interacting with external bodies.
- Challenge model builds from around the cluster through peer review participation and ensuring best practice.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Research and make recommendations for corporate citizenship initiatives in area of influence
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
- Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
- Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
- Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
- Ensure continuity and record keeping through formal sign-off at forums and by creating documentation.
- Ensure data accuracy through data and front-end analysis; pre and post testing of system/strategy changes.
- Ensure business process consistency through formal communication; updating and maintaining policies.
- Ensure accuracy and feasibility through impact analysis for newly developed products.
- Review reporting and ensure accuracy through analysis and providing feedback.Providing advice to key operational areas ensuring optimal resource allocation and desired results through analysis and communication.
- Manage access and change control and ensure compliance by creating change logs and restricting/providing access.
- Take corrective action where risk is identified in any processes; models or reporting; through analysis and formal communication.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction
Technical Skills Required
- High profiency: SQL, Python, Microsoft office
- Understanding of scorecards, NPV models and credit policies
- People management
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- 4-year Degree majoring in Mathematics, Stats, IT, Science or Engineering
Minimum Experience Level
- 4 years relevant Analyst experience working with Credit Models or Scorecards
- Managerial experience preferred
go to method of application »
Job Purpose
- To contribute to the development and maintenance of best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management. To assist with the development, maintenance and reporting of the RCF product. This requires incorporating scorecard outputs, profitability metrics and best in class risk management practices to inform the RCF decision methodologies. It also requires detailed tracking and reporting on the product.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Research and make recommendations for corporate citizenship initiatives in area of influence
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis.
- Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
- Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis.
- Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
- Ensure business needs are met by engaging and assisting business through face to face interaction and attendance at forums and committees .
- Assist the business to address queries by extracting and analysing data.Perform ad hoc analysis and complete data requests through monitoring of data as per client specification.
- Ensure continuity and knowledge base through documenting and recording processes and models.
- Provide insights enabling growth through analytical research; systems and marketing insights by delivering analytical results and making recommendations to stakeholders.
- Ensure compliance to policy through data analysis and monitoring.Create efficiencies and streamline processes through analysis.
- Establish understanding of processes by bridging the gap between operational and analytical concepts through communication.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Technical Skills Required
- High proficiency in SQL, Python, Microsoft office
- Understanding of scorecards, NPV models and credit policies
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- Do you have a 4-year Degree majoring in Mathematics, Stats, IT, Science or Engineering
Minimum Experience Level
- Graduate
- 1+ years relevant Analyst experience working with Credit Models or Scorecards
go to method of application »
Job Purpose
- To develop and maintain the RCF (Revolving Credit Facility) product credit policy and line assignment. This requires incorporating scorecard outputs, profitability metrics and best in class risk management practises to inform the RCF decision methodologies. It also requires detailed tracking and reporting on the product and stakeholder management.
Job Responsibilities
- Build and formally present reports by monitoring business performance within the set risk appetite and through analysis.
- Report to; monitor and advise operational areas to manage trends through analysis for ad-hoc requirements.
- Manage client expectations by liaising with stakeholders through the model build process as well as the systems and strategy development process.
- Increase efficiencies through programming and automating processes.
- Enhance business efficiencies and ensure compliance through formal communications and interacting with external bodies.
- Challenge model builds from around the cluster through peer review participation and ensuring best practice.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Research and make recommendations for corporate citizenship initiatives in area of influence
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
- Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
- Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
- Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
- Ensure continuity and record keeping through formal sign-off at forums and by creating documentation.
- Ensure data accuracy through data and front-end analysis; pre and post testing of system/strategy changes.
- Ensure business process consistency through formal communication; updating and maintaining policies.
- Ensure accuracy and feasibility through impact analysis for newly developed products.
- Review reporting and ensure accuracy through analysis and providing feedback.Providing advice to key operational areas ensuring optimal resource allocation and desired results through analysis and communication.
- Manage access and change control and ensure compliance by creating change logs and restricting/providing access.
- Take corrective action where risk is identified in any processes; models or reporting; through analysis and formal communication.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction
Technical Skills Required
- High proficiency: SQL, Python, Microsoft office
- Understanding of scorecards, NPV models and credit policies
- People management
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- 4-year degree majoring in Mathematics, Stats, IT, Science or Engineering
Minimum Experience Level
- 4 years relevant Analyst experience working with Credit Models or Scorecards
- Managerial experience preferred
go to method of application »
Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Requirements
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
- Matric / Grade 12 / National Senior Certificate
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Job Purpose
- To actively own and be accountable for the overall evolution of multiple Technology or Domain assets while influencing and maintaining the health of the asset. Play a leadership role on the associated COE’s
Job Responsibilities
- Must have experience in Azure DevOPS and Pipelines
- Analyse problems and formulate solution based on organizations boundaries, architectures and constraints: Needs to be achievable and operational, must push boundaries when required and continuously push for improvements
- Take proposed solutions through relevant governance forums and obtain acceptance for solutions from relevant specialists (domain or technology)
- Collaborate and communicate and obtain buy-in from key stakeholders
- Decomposition of the solution and assisting with the scheduling/sequencing work and identification of resourcing needs
- Flesh out designs and contribute to functional and non-functional requirements
- Assist software designers with lower-level designs
- Troubleshoot issues relating to technical delivery
- Design with a holistic, robust and sustainable mindset
- Apply a product management mindset (long term thinking)
- Understanding current system architecture and how the new features will translate into target state.
- Must have a knowledge in System interaction designs
- Outlining systems communication and integration
- Must have a High-level and Low-Level Cloud designs
Qualifications
- Matric / Grade 12 / National Senior Certificate
Essential Certifications
- Azure Certifications
- System Architecture
People specification/ team size
- Large project with multiple streams
- Full Stack team which includes Product Owners, Scrum Master, SQA, Architecture, external vendor (remote) to assist with execution and provide consulting support
Minimum Experience Level
- Min 7 years in relevant IT technologies or domains
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Job Purpose
- To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.
Job Responsibilities
- Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
- Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
- Improve results by tracking and analysing financial reports against agreed measures.
- Understand clients business and needs through proactive client relationship management according to portfolio mandate.
- Build relationships with internal stakeholders through communication and networking as determined by client needs.
- Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
- Complete tasks through planning and reviewing against set targets.
- Manage resources (time, processes and support teams) to optimize value against client expectations.
- Comply with risk standards,policies and procedures through training and development as required by group complianceframework
- Research and analyse information by using problem solving techniques to propose solutions for work challenges.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Minimum Experience Level
- 2-3 years' Business Service experience in the financial sector a must
- 2-3 years’ experience in Business Acquisition essential
- 2-3 years' Relationship management experience would be an advantage
Requirements
- Degree in Business or Finance (e.g. BSc Economics, B Comm, Certified Associate of the Institute of Bankers) is preferred
- NQF Level 5 or Higher in a Financial or Business related field essential
- Matric / Grade 12 / National Senior Certificate
- Valid driver's license and own reliable transport is essential
go to method of application »
Job Purpose
- To build management foundation and to deliver operational excellence and productivity through a team of team leaders and technology managers.
Job Responsibilities
- Create a simplified low cost IT operating platform.
- Deliver promised results through ensuring that plans are approved and accepted.
- Manage resources in executing and achieving business strategy and associated metrics.
- Optimise value add through identifying and managing risks arising from own department.
- Support standardised delivery processes by ensuring business area comply with standards, policy and regulatory requirements.
- Improve delivery capabilities and capacity. Improve productivity and smooth day-to-day operations.
- Make quality and timeous decisions.
- Deliver best practice services, meet and exceed client expectations in support of strengthened business IT collaboration.
- Monitor and manage client, service providers, partners and other stakeholder expectations.
- Support improved delivery capabilities.
- Ensure integrity in actions through building trust and respect.
- Ensure communication and building relationship networks upwards, downwards, sideways and outwards.
- Ensure direct reports understand and support Nedbank's vision, values and strategy.
- Contribute to team effectiveness by participating in the recruitment and selection of senior staff.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Stay abreast of developments in field of expertise, ensuring personal and professional growth.
- Understand and embrace the Nedbank vision and values, leading by example.
- Ensure issues raised in culture survey are addressed and results are improved.
- Deliver a worldclass service by ensuring a client centric culture.
- Manage performance of direct reports and hold them accountable for managing the performance of their direct reports by implementing performance agreements and ensuring a clear vision.
- Share knowledge and insight with team members and management.
- Create an environment whereby self, managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices and areas for improvement. Improve work processes, productivity and reduce costs.
- Ensure proper financing of the function.
- Ensure that planned projects and deliverables for the year are achieved within planned budget.
- Contribute in creating a low cost IT operating platform.
- Contribute in improving time to market.
- Ensure improved delivery capabilities and capacity.
- Ensure transformational target are met. Achieve business optimisation.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Role Relevant Tertiary Qualification
Minimum Experience Level
- 10+ years IT Operations Experience and 8-10 years Job Relevant
go to method of application »
Job Purpose
- To direct; add value and enable business decisions through effective consolidated financial analysis; reporting and controls across a range of business functions or companies; in line with Nedbank business strategy.
Job Responsibilities
- Provide meaningful recommendations, explanations and highlights of concerns or anomalies by analysing and interrogating financial information.
- Ensure accurate and timeous budgets are submitted and reviewed by ensuring that they align with key economic indicators and group strategic initiatives.
- Ensure accurate financial results by reviewing reconciliations and following up on unreconciled items.
- Compile Financial statements by complying with IFRS and relevant regulatory frameworks.
- Comply with relevant legislation by reviewing and submitting statutory returns timeously.
- Consolidate financial reports and make value added recommendations by using information from various sources.
- Understand and meet stakeholders requirements through ongoing engagement.
- Assist in the achievement of group collaboration initiatives by identifying opportunities to create beneficial partnerships and synergies.
- Ensure relevant, best practice analysis and reporting by providing ongoing guidance and coaching to the team.
- Meet deadlines and targets through prioritising effectively, planning and communicating.
- Maintain high standards of analysis and reporting within defined timeframes by planning, organising and monitoring workflow.
- Contribute to intellectual capital development by providing continuous motivation, mentoring, coaching and on the job skills training.
- Achieve business objectives within a specific timeframes by scheduling and coordinating activities and identifying appropriate resources to perform these activities.
- Manage defined risks in the finance function and risk categories at targeted levels by adhering to internal and external guidelines/policies/ procedures/business rules/ compliance and governance requirements.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
People Specification
- Essential: Must have Markets experience
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Minimum Experience Level
- 5 years in financial management preferably in the financial services industry and 2 years managing others.
go to method of application »
Job Purpose
- To develop and maintain best practice models and assessment strategies in line with applicable regulations to facilitate best practice risk management and attainment of strategic objectives. We are searching for a Specialist in Credit Risk Modelling with expertise in IFRS 9 and Basel regulations that will be tasked with data and analytics to support business, enabling analytics, development, implementation and maintenance of Capital and Impairment models and driving process and systems optimization.
Job Responsibilities
- Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
- Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
- Enable the realisation of the financial business benefits accruing including minimisation of operational costs by ensuring that solutions are implemented effectively.
- Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
- Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
- Enable the realisation of the financial business benefits accruing including minimisation of operational costs by ensuring that solutions are implemented effectively.
- Ensure accuracy through analysis and research by updating model assumptions/parameters.
- Impact business strategy through collating data and by creating reports that serve as a strategic decision making tool.
- Enhance business requirements by analysing data and monitoring processes.
- Ensure business process consistency through formal communication; updating and maintaining policies.
- Providing advice to key operational areas ensuring optimal resource allocation and desired results through analysis and communication.
- Take corrective action where risk is identified in any processes; models or reporting; through analysis and formal communication. Improve customer experience; create and maintain credit application strategies through data analysis.
- Provide assistance to internal clients to manage
- Credit Risk exceptions by analysing data support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Research and make recommendations for corporate citizenship initiatives in area of influence
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- B Eng or quantitative equivalent e.g. B Com or BSC degree in Risk Management, Operational Research, Applied Mathematics, Statistics, Actuarial Science, Data Science, Financial Engineering, Computer Science.
- CFA/ FRM / PRM would be beneficial
- A post graduate degree in a quantitative field would be advantageous
Minimum Experience Level
- 4- 6 years relevant analytical experience in the financial industry with specific focus on Basel / IFRS9 modelling within Business Banking, Commercial Banking or Corporate Investment Banking
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Job Purpose
- To contribute towards Nedbank’s aspirations of being world class at managing risk and to achieve excellence in execution by applying analytical insights, innovative thinking and automating the business need.
Job Responsibilities
- Expectations of an Automation Design Practitioner I is to have the cognitive ability to grasp the basic automation concepts, have some practical automation experience through the build of some low-level processes, can help themselves around the concept of requirement gathering/analysis, is open for innovative thinking on alternative ways to solve the business need, and will have the ability to work on low to medium complex processes. Some coaching and mentoring will be required. No dual tasking required as well as no additional skill incorporation.
- Under supervision of a senior, perform requirements analysis to understand, structure, organize and specify the business need.
- With supervision, conduct the process walkthrough sessions to ensure correct interpretation of the business need and to eliminate any uncertainties.
- Under supervision, head up requirements sign off session with your business stakeholders.
- Under supervision, apply design thinking skills, problem-solving skills & out-of-the-box thinking to define a dynamic, sustainable and re-usable solution.
- Under supervision of a senior, document requirements with quality and by using your own words to ensure understanding.
- Maintain the integrity of all current and future requirements for processes you are responsible for.
- Ensure continues document review sessions are conducted with a senior to keep you on the right track.
- Use visual diagrams to model scope, process flows, and dependencies.
- Writing requirements using business language in order to ensure your SME’s is in alignment with WHAT they expect the automated process should do.
- Writing your design using technical language to ensure it reflects HOW the automation will satisfy the Business need.
- Under supervision, create all necessary artifacts and ensure that the necessary signoffs are obtained.
- Develop according to RPA best practices and principles, within an agile framework.
- Deliver processes that is high in quality, adaptable, reusable, sustainable, dynamic and stable processes.
- Testing both positive and negative scenarios. During testing small bugs are identified, scenarios surface that has not been catered for and gaps in exception handling become evident. Ensure stress testing is done to confirm the automated process can handle very high case volumes
- Seek continuous development guidance from seniors to ensure you are on the right track.
- Under supervision, debug and fix running processes in your portfolio.
- Provide quality business support for processes your team is accountable for.
- Share experiences to avoid reinventing the wheel, be open for critique, be eager to learn from others, be resourceful to try solve your problem first but be confident to admit when you failed and ask when you need help.
Minimum Experience Level
- Ability to develop processes at a low to medium complexity under supervision
- 12-24 months Blue Prism development
- Business Analysis techniques and practices experience
- Tester experience
Essential Qualifications - NQF Level
Preferred Qualification
- NQF Level 6 Qualification in Computer Science or Information Technology
Essential Certificate
- Blue Prism Associate Developer Certificate
Preferred Certifications
- Blue Prism Developer Certificate
- Blue Prism Solution Designer Certificate
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Job Purpose
- To grow commercial bank revenue through the management and cross sell to existing portfolio; as well as the acquisition of new to bank high revenue commercial customers in order to create and increase revenue and maximize economic profit to achieve the banks strategic objectives and create shareholder value
Job Responsibilities
- Acquire new commercial clients with annual turnover of between R30m - R1b through a process of prospecting and networking to achieve market share growth aspirations.
- Be a trusted advisor to commercial clients in specialised industries (i.e., Agri; Franchise, Fintech, Manufacturing) through continuous professional development; exposure, experience, and personal up-skilling.
- Stay abreast with latest economic trends and developments (i.e., green energy and sustainable agriculture) and applying this knowledge by adding value to client engagements and identifying opportunities to the greater benefit of Nedbank.
- Identify acquisition opportunities through effective ecosystem analysis unlocking the value chain.
- Generate revenue through proactive cross sell strategies by applying specialised Industry and Banking knowledge, managing key internal stakeholder relationships, and executing identified opportunities.
- Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals.
- Conduct regular portfolio reviews with clients to identify and unlock value add opportunities that contribute to client retention.
- Be proactive in client interaction by adding value through financial solutioning.
- Establish and execute a client engagement plan to ensure all clients are interacted with frequently in line with Nedbank's growth objectives.
- Build trusting relationships through regular interactions with key decision makers within the businesses that forms part of the allocated Business portfolio.
- Earn client trust by being a trusted financial partner and by giving advice and honest constant feedback regarding financial requests.
- Provide a key interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
- Communicate visitation feedback to internal stakeholders after client interaction to address actionable items and/ or take corrective action where applicable.
- Recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment, and by consulting with relevant stakeholders.
- Manage all business risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures, identifying risks and non-compliances, and taking corrective action.
- Partner with credit manager to manage credit risk of portfolio to minimize potential impairment risk.
- Prepare and present large and complex credit applications consisting of multiple entities and shareholders and by incorporating specialised Industry knowledge and core Banking principles, including the pricing motivation of assets.
- Leverage subject matter expertise to support the digitization of clients in line with the 4th Industrial revolution dynamics.
- Drive client awareness and solution for sustainable development goals in line with the Nedbank purpose.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- BCom (Financial Management/ Accounting)/ BSc Agri)
Minimum Experience Level
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Job Purpose
- To provide specialist advice and guidance on financial performance and accounting practises required to ensure the clusters' compliance and adherence to financial reporting and meeting set financial targets.
Job Responsibilities
- Provide a financial decision support to business leaders through regular engagements with relevant line management and teams
- Daily cooperation with cluster line management and business teams on different levels of the organizational structure through consultations and resolution of financial queries
- Provide meaningful recommendations, explanations and highlight areas of concerns or anomalies by analysing and interrogating financial information.
- Deliver regular financial reports to functional teams by adhering to the set financial timetable
- Understand and meet stakeholders requirements through ongoing engagement.
- Acting as a subject matter expert by actively participating in the design, preparation and supervision of the financial performance of the relevant business units
- Assist in the achievement of group collaboration initiatives by identifying opportunities to create beneficial partnerships and synergies.
- Cooperate with internal and external auditors by supplying the required financial information timeously
- Advise and assist business units to comply with set Financial targets and relevant regulatory financial frameworks
- Evaluates financial statements and set appropriate guidelines and procedures to ensures regulatory compliance
- Meet deadlines and targets through prioritising effectively, planning and communicating.
- Maintain high standards of analysis and reporting within defined timeframes by planning, organising and monitoring workflow.
- Achieve business objectives within a specific timeframes by scheduling and coordinating activities and identifying appropriate resources to perform these activities.
- Manage defined risks in the finance function and risk categories at targeted levels by adhering to guidelines, policies, procedures and governance requirements.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with functional teams and relevant stakeholders during formal and informal interaction.
- Obtain buy-in for developing new or enhanced processes (e.g. operational processes) that will improve the functioning of business units businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Lead and coordinate the core team contributing to the Nedbank integrated report and the supporting supplementary reports.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- BCom Degree (Accounting)
- CA (SA)
Minimum Experience Level
- 5 years in financial management preferably in the financial services industry.
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Job Purpose
- To ensure that relevant process are administered; maintained and supported to meet the requirements of the department and business; in line with the Groups strategy. To support business by ensuring relevant processes are administered and meet business requirements
Job Responsibilities
- Diary Management
- Processing of reimbursements / invoices on the ARIBA system
- Travel and accommodation (manage guest / staff lists and dietary requirements)
- Booking meeting rooms
- Drafting MANCO and DIVCO agendas
- Drafting and updating minutes and matters arising
- Managing catering for meetings
- Booking parking
- Meet Service Level Agreements (SLA) by conducting processing activities within agreed timelines and parameters
- Minimise financial and reputational risk by ensuring accuracy of processing activities
- Minimise operational costs by avoiding unnecessary expenditure
- Satisfy internal and external clients by responding to and actioning queries within agreed SLA
- Meet Nedbank internal and external client service standards by communicating with stakeholders (including Regulators) accordingly
- Understand and meet stakeholder needs by maintaining a relationship through regular interaction
- Minimise risk by checking and validating activities according to policies and procedures
Job Responsibilities Continue
- Ensure that relevant processes are administered by following procedures
- Ensure accuracy by identifying and recording / correcting discrepancies timeously
- Highlight risk by reporting exceptions timeously
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions
- Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders
- Ensure that own contribution and participation contributes to the achievement of team goals
- Create and manage own career through guidance and support of management, department and colleagues
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames
- Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.)
- Participate and support corporate social responsibility initiatives for the achievement of business strategy
- Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.
People Specification
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Relevant Banking diploma or equivalent
Essential Certifications
Preferred Certifications
Minimum Experience Level
- 5 - 7 years experience as an Office Administrator or Personal Assistant within the Financial Services or Insurance Industry.
- This role will be supporting a few Functional teams (Finance and Actuarial).
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Job Purpose
- To effectively manage the back office administrative functions of the legal department and provide operational and administration support to the legal advisors and Legal Manager in order to assist them to fulfil their duties in line with their mandate.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank and Nedbank Insurance Culture building initiatives (e.g. staff surveys etc)
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies
- Identify and recommend opportunities to enhance processes and support implementation of new processes
- Ensure the correct issuing and remitting of invoices by receiving; checking accuracy; and getting them signed off and submit to accounts timeously
- Ensure that targets are reached within service level agreements by administratively assisting and supporting the legal team in the fulfilment of their duties
- Manage client expectations through responsiveness; professionalism; friendliness; receptiveness and availability when dealing with clients
- Collaborate well and develop / maintain excellent relationships with all stakeholders and their assistants, and all colleagues in general through on-going communication
- Thorough knowledge of applicable law: Intellectual Property: and relevant processes relating to Intellectual Property Law and administration
- General legal enquiries, Intellectual Property: Attend to enquiries in a timely and professional manner and accurately attend to full spectrum of administrative and other technical related work Trademark and other IP administration ad hoc support required, when necessary e.g. capturing of data on relevant documents and / or systems, and co-ordinating the updating and circulating of reports; registers; lists; litigation schedules; projects etc.
- Maintaining updates of legal documents and systems internal trade mark register on an ongoing basis
- Liaising with attorneys
- Thorough knowledge of applicable law: Court Processes: High Court and Magistrate Court rules; court documents and processes
- General legal enquiries.
Job Responsibilities Continue
- Court Processes: Timely and correctly accepting and recording of all legal documents such as Summons; Notice of Motions; Subpoenas and Court orders
- Timely and correctly allocating these documents to the appropriate legal advisor or department for action and confirming receipt and action
- Utilisation of relevant documents and systems NTE and Banking Platform to correctly allocate matters
- Maintain accurate monthly statistical reports of court documents received
- Providing administration support to legal manager and legal advisors
- General: Organise records and files through logical filing; keeping files up to date with relevant information; ensuring that files are maintained in a safe environment; are easily accessible; and electronically backed-up (physical and electronic files)
- Ensure availability, and accuracy and confidentiality of sensitive of information by updating and consolidating various reports
- Compile meeting packs
- Understand and embrace the Nedbank and Nedbank Insurance vision and demonstrate the values through interaction with team and stakeholders
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers and colleagues. Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames
- Keep abreast of legislation and other industry changes that impacts on the role by reading the relevant newsletters; websites and attending sessions
- Contribute to team success and team work by sharing knowledge and creating awareness with the team and the Business.
People Specification
Essential Qualifications - NQF Level
Preferred Qualification
Essential Certifications
Preferred Certifications
Minimum Experience Level
- 3 - 5 years Insurance and or other relevant experience
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Job Purpose
- To provide client service by applying sound credit risk management principles with approved credit mandates through management of a designated portfolio of clients across multiple products enabling Nedbank to reduce the cluster impairment charge with the view to rehabilitate the client, in line with the business or individual turnaround strategy.
Key Deliverables
- Credit and Credit Risk assessment and collections of arrears/excesses of all products namely Current Accounts, Savings Accounts, Home Loan accounts, Commercial & Industrial Property, Personal Loan accounts, Term loans and Asset Based Finance {motor vehicles/yellow} goods.
Job Responsibilities
- Approve annual review of facilities by making decisions based on the credit risk policy guideline and credit norms in conjunction with relevant Nedbank strategy and the analysis based on the information provided.
- Analyse/Assess individual and juristic financial statements.
- Develop client exit or rehabilitation strategies by conducting inter-alia review of client facilities.
- Ensure policies and processes are followed within mandated signatories including checking and confirming the sign-off.
- Ensure policies and procedures are followed by reviewing recommended submissions from other parties.
- Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to legal collections.
- Approve funding by making decisions based on the credit risk policy guideline and credit norms in conjunction with relevant Nedbank strategy and the analysis based on the information provided.
- Give an overview of the book by developing and preparing portfolio review presentations based on Management Information Systems (MIS).
- Adapt to changes in Legislation by enforcing the compliance to the changes.
- Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.
- Implement sound credit risk management by providing advice on specialized credit risk matters to cross functional teams and direct reports, where applicable
- Recommend enhancement to processes by constantly seeking innovative improvements to the credit systems.
- Motivate staff where applicable to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes
Minimum Experience Level
- Minimum 5 years' experience in a Credit role in a Banking environment
- Minimum 5 years' experience Analysing and Assessing individual and juristic financials.
Preferred Qualification
- Successfully compelted NQF Level 6 of Higher in a Finance or Credit-related field
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Job Purpose
- To contribute towards business success by providing pro-active and reactive cradle to grave support for the sustained operation of the automation solution in line with the agreed business case and the overall enterprise automation strategy.
Job Responsibilities
- Ensuring that the operation of all automation solutions are continually monitored and that immediate action is initiated to deal with any operational defects.
- Monitor that the automation solution is operational as is required.
- Ensure that all automation solutions are appropriately logged.
- Identify the possible causes of incidents and execute prescribed automation fixes and resetting.
- Provide ongoing feedback to business regarding the operational status of the allocated automation solutions.
- Manage the resolution of all automation Incidents to optimise the ongoing effectiveness and reliability of automation solutions in line with the service level agreements with the various businesses.
- Track all automation solutions and determine the real status of the fix within the resolution process.
- Identify and remove blockages within the resolution process.
- Provide structured and concise feedback to all stakeholders regarding the prognosis and resolution status.
- Develop improvement reports related to the efficiency of the resolution process and recommend improvements to this process.
- On an ongoing basis create an integrated “Big Picture” of the automation efficiencies as compared with the business expectations and strategies and make recommendations to improve efficiencies and optimise future automation developments.
- Investigate the overall performance and efficiency of all automation solutions.
- Compare real automation performance with the expectations and needs of business.
- Investigate possible development and operationalisation improvements.
- Facilitate the adoption and implementation of improvement recommendations.
Essential Qualifications - NQF Level
Preferred Qualification
- NQF Level 6 ICT qualification or equivalent certificate
Minimum Experience Level
- 3 - 6 years
- A proven track record of supporting operations with ICT or automation solutions; At least 3 years’ experience of operating systems within a large financial services institution
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Job Purpose
- To manage (end to end) the strategy; planning; organising; negotiating; staffing directing and controlling of all aspects of projects or programmes for a portfolio in ensuring the successful implementation of IT Projects and to realise the business cluster strategy. Provides expert advice and counsel to functional/ and non functional user personnel and project teams on the most complex aspects of integration of logical groupings of technologies.To facilitate agreed solution and ensure the solution meets business requirements with minimal impact to the stability of the IT environment.
Job Responsibilities
- Assist in defining the operational business requirements of the business (KPI'S, SLA's processes and procedures and reporting) through translating organisational strategy into functional strategy and assigning accountability to relevant stakeholders
- Effectively manage the delivery of services to the stakeholders by establishing governance forums and by understanding, assessing and managing escalated risks associated with programmes and projects
- Optimise the effectiveness of resources through modelling capacity requirements across full portfolio and by understanding and communicating impact of capacity requirements
- Ensure optimal organising of environment by specifying the nature of capacity requirements in alignment with strategic priority and by actively managing the capacity of the project managers in the team and negotiate where capacity constraints occur
- Ensure end to end design is aligned to architecture road maps by understanding the landscape and through regular engagement with relevant stakeholders
- Ensure effective optimisation of systems, processes and technology by doing route cause analysis and taking corrective measurement and ensuring standards defined per technology with regard to integrations are adhered to
- Take responsibility for implementation of programme and project governance that aligns to project methodologies, processes and project disciplines
- Continuously encourage customer centricity by defining/developing tiered SLA's in order to improve delivery and cost efficiencies
- Define and agree service level of operational and call centre support - including support and maintenance, application health and stability
- Escalate project performance to relevant board by clearly showing business objectives according to business cases
- Ensure optimal team delivery by considering and making amendments to processes, structures, operating models and business plans
- Ensure transformational target are met through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list for department
- Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self, managers and team participation in Nedbank culture building initiatives
- Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy
- Ensure issues raised in culture survey are addressed and results are improved by ensuring action plans are created
- Deliver a world class service through others by ensuring a client centric culture through required interventions. Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes
- Manage branch budget (recoveries of staff incl) through responsible budget planning and management and by driving efficiencies
- Ensure project execution of the end-to-end life cycle of all portfolio programmes and projects relating to the implementation of IT projects according to the project methodology and strategy. Ensure successful project delivery by dealing with escalated project issues, non-delivery conflicts and integration
- Enhance the credibility of the function by reviewing project metrics and by meeting with the project managers to give direction to project execution
- Successful execution of Innovation and Technical projects through the Project Management Office
Critical tasks that the candidate will be involved in on a regular basis:
- Manage Overall Budget and Forecasts
- Strategic Leadership
- People Strategy Development
- Application Management
- Technical Debt Management
Technical Knowledge
- A deep understanding of technical aspects relating to software systems.
- Ability to manage technical projects and teams
- Strong problem-solving skills to address technical challenges and make informed decisions
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Matric and relevant tertiary qualification
- Degree in Computer Science
Essential Certifications
- Formal accreditation in professional field where applicable
Preferred Certifications
Minimum Experience Level
- 10 years' experience in an IT environment (across IT disciplines)
- Managing enterprise scale software applications end to end.
- Experience with managing multiple software teams, and team managers.
- Banking experience beneficial
Method of Application
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