Office Administrator at Nedbank

Job Purpose

• To ensure that relevant process are administered; maintained and supported to meet the requirements of the department and business; in line with the Groups strategy. To support business by ensuring relevant processes are administered and meet business requirements

Job Responsibilities

• Diary Management
• Processing of reimbursements / invoices on the ARIBA system
• Travel and accommodation (manage guest / staff lists and dietary requirements)
• Booking meeting rooms
• Drafting MANCO and DIVCO agendas
• Drafting and updating minutes and matters arising
• Managing catering for meetings
• Booking parking
• Meet Service Level Agreements (SLA) by conducting processing activities within agreed timelines and parameters
• Minimise financial and reputational risk by ensuring accuracy of processing activities
• Minimise operational costs by avoiding unnecessary expenditure
• Satisfy internal and external clients by responding to and actioning queries within agreed SLA
• Meet Nedbank internal and external client service standards by communicating with stakeholders (including Regulators) accordingly
• Understand and meet stakeholder needs by maintaining a relationship through regular interaction
• Minimise risk by checking and validating activities according to policies and procedures

Job Responsibilities Continue

• Ensure that relevant processes are administered by following procedures
• Ensure accuracy by identifying and recording / correcting discrepancies timeously
• Highlight risk by reporting exceptions timeously
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders
• Ensure that own contribution and participation contributes to the achievement of team goals
• Create and manage own career through guidance and support of management, department and colleagues
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames
• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.)
• Participate and support corporate social responsibility initiatives for the achievement of business strategy
• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Relevant Banking diploma or equivalent

Essential Certifications

Preferred Certifications

Minimum Experience Level

• 5 - 7 years experience as an Office Administrator or Personal Assistant within the Financial Services or Insurance Industry. 
• This role will be supporting a few Functional teams (Finance and Actuarial).