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Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.
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Job Description
Requirements include
- Currently studying Honours in Actuarial Science at an ASSA Accredited University
Solid exemptions
- Performs assignments of a variety actuarial-related tasks, e.g., compilation and analysis of losses and reserves. Develops and enhances procedures including review for actuarial soundness. Analyzes completed work for reasonableness and accuracy, and may recommend specific courses of action.
- Actuarial Analysis, Assumptions and Insights
- Analyze and present data using pre-set tools, methods, and formats, testing completed work for reasonableness and accuracy to contribute to the production of actuarial analyses, assumption setting and insights. Produce accurate reports for others by requesting data from a variety of standard sources and inputting that data into standard formats.
Actuarial Financial Reporting
- Carry out complex actuarial analyses to contribute to the production of statutory and non-statutory financial reports and other disclosures.
- Actuarial Model Creation and Maintenance
- Contribute to the development and maintenance of actuarial models through analysis to identify and validate the structure of underlying actuarial assumptions.
- Actuarial Product Development & Management
- Carry out complex analyses of own organization and competitor products to support the identification of opportunities for creating competitive advantage in existing or new products and ensuring their continuous management.
Organizational Risk Management
- Gather, monitor and analyze risk, financial management and control data and recommend further investigation. Involves using established risk management models, systems and protocols and working under direction.
- Actuarial Calculation of Funding Requirement
- Carry out specified analysis of funding contributions, like employee benefit programs, to support the evaluation of future funding requirements.
Compliance
- Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
Improvement/Innovation
- Implement improvements and provide feedback on them. Use change management systems and protocols to provide routine support services.
Skills
- Computer Literacy, Data Compilation, Data Controls, Executing Plans, Information Management, Insurance Product Management, Insurance Sales, Legal Practices, Numerical Aptitude, Risk Management
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Cultivates Innovation
- Ensures Accountability
- Financial Acumen
Education
- Bachelor of Science (BSc): Actuarial Science (Required), NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent
Closing Date
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Job Description
- Requirements: Matric, Financial Services industry experience advantageous, Clear Credit and Criminal record. Good communication skills (written and verbal), Presentations skills an added advantage
- The incumbent will be responsible for building and maintaining their own client base, marketing and selling the Old Mutual product and contributing to the financial wellbeing of the community.
- Establish sound working relationships and maximises opportunities with prospective clients
- Uses appropriate interpersonal and communication techniques to gain client acceptance
- Works in specific allocated markets
- Works with a specific product
Competencies
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Plans and Aligns
- Tech Savvy
Education
- Matriculation Certificate (Matric) (Required)
Closing Date
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Job Description
- The Senior Platform Engineer is responsible for designing, building, and operating the foundational platform services that underpin the bank’s digital infrastructure. This role focuses on driving automation, reliability, security, and operational efficiency across the bank’s cloud-native estate. Working at the intersection of DevOps, cloud engineering, and infrastructure automation, the successful candidate will help accelerate delivery while ensuring high standards of performance, compliance, and resilience.
KEY RESULT AREAS
Platform Architecture & Engineering:
- Design and implement robust, scalable platform services to support banking workloads across development, testing, and production environments.
Automation & Infrastructure as Code (IaC):
- Champion automation of infrastructure provisioning, configuration, and change management using tools like Terraform, CloudFormation.
DevOps & CI/CD Enablement:
- Build and maintain secure and scalable CI/CD pipelines to support agile delivery, automated testing, and seamless deployments across environments.
Kubernetes & Container Orchestration:
- Operate and optimize Kubernetes clusters, ensuring workload scalability, service reliability, and secure containerized operations.
Observability & Incident Management:
- Instrument platform components with monitoring, logging, and tracing capabilities; integrate with tools such as Datadog, Prometheus, and PagerDuty for proactive alerting and automated remediation.
Security & Governance:
- Implement security controls, secrets management, and audit mechanisms across the platform, supporting compliance with financial regulations and internal governance standards.
FinOps & Cost Optimization:
- Monitor infrastructure usage, allocate cloud spend efficiently, and collaborate on FinOps strategies to manage cost-performance tradeoffs.
Operational Resilience:
- Contribute to disaster recovery planning, automated failover, and resilience testing for critical banking services.
Technical Leadership & Collaboration:
- Share best practices, mentor junior engineers, and contribute to reusable patterns, platform standards, and technical documentation.
ROLE REQUIREMENTS
Education & Certifications:
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent work experience)
- Professional certifications in AWS/GCP/Azure, Kubernetes (CKA/CKAD), and/or Terraform are advantageous
Experience:
- 6+ years in platform engineering, DevOps, or SRE roles within cloud-native environments.
- Hands-on experience building and automating infrastructure on AWS or other public cloud providers.
- Proven track record in CI/CD implementation using GitLab, Jenkins, ArgoCD, or similar tooling.
- Deep understanding of containerization technologies and Kubernetes ecosystem.
- Experience supporting observability and incident response frameworks in production environments.
- Exposure to regulated industries (e.g., banking, fintech, insurance) is preferred.
Technical Skills:
- Infrastructure as Code (Terraform, CloudFormation, Pulumi)
- CI/CD automation (GitLab CI, Jenkins, ArgoCD, Flux)
- Kubernetes, Helm, service mesh (Istio, Linkerd)
- Programming/scripting (Python, Go, Bash)
- Monitoring/logging (Datadog, ELK, Prometheus, Loki)
- Security automation, policy-as-code, and compliance tooling
Skills
- Action Planning, Application Development, Business Process Design, Computer Literacy, Data Management, Data Modeling, Evaluating Information, Identifying Customer Needs, Information Technology (IT) Support, Market Analysis, Oral Communications, Product Development, Technical Support, Technical Troubleshooting, Test Case Management, User Requirements Documentation, Web Development
Competencies
- Business Insight
- Collaborates
- Courage
- Cultivates Innovation
- Decision Quality
- Drives Results
- Ensures Accountability
- Manages Complexity
Education
- Bachelor of Computer Science (BCoSc)
Closing Date
go to method of application »
Job Description
We provide the following full turn-key solutions:
- Leasing & portfolio management
- Legal services
- Properties Procurement with our own OMF procurement policies and group of Properties vendors
- Projects (Construct of new premises, Relocations, Closures, Upgrades, ATM installations, UPS installations, Water tank installations and Marketing or signage façade upgrades to name a few)
- Repairs and maintenance of managed premises via call center agents and Maintenance officer teams
- Design team managing all NBR requirements and managing of client specific corporate images
- Projects Co-Ordination managing all spends related to projects and some Ad hoc FM services. Tracking of Budgets and managing of Ledgers to name a few of the services.
- This role is individually accountable for identifying and closing concluding transactions for profitable OMF branches, and value adding leasing transactions for new retail branches and commercial offices, relocations, enlargements, reductions, closures and renewals of the aforesaid, through others over periods of up to 1 year.
- Candidate will be required to attend to the following duties:
- The day-to-day management of various geographical property portfolios, assigned to a Leasing Manager, considering market related role benchmarking as captured in the Performance Contracts main KPI’s.
- Identifies and concludes client briefed strategically valued leasing transactions in various portfolios for:
- new retail branches and commercial offices
- relocations, enlargements, footprint reductions, closures and
- renewals.
- Manage special projects and initiatives from time to time.
- Concludes above leasing transactions on terms and conditions in accordance with client mandates.
- Identifies property trends for opportunities. Identifies and resolves problematic vacancies for portfolio clients.
- Develops and maintains customer / industry networks to maximize lead identification.
Communication
- Consistently negotiates best transactions for new branches/offices and renewals taking market rentals, special conditions, construction costing and retail & commercials developments into consideration.
- Client liaison/management responsibility for Ad Hoc / new retainer client(s), as one point of contact across portfolio for advice in leasing, legal, design, headcount, project management, budget, FM etc.
Compliance
- Ensure that verbal negotiated terms and conditions are accurately incorporated in Offer to Lease and other leasing documents.
- Ensure that above is reflected in the presentation to the various Property Committee Boards.
- Ensure that the transaction is concluded with the landlord in terms of the minutes of the various Property Committee Boards.
- Ensure that all transactions are finalized in adherence of the various Internal Protocols.
Maintenance Services Delivery
- Meet annual new retail branch and office budget, relocations, enlargements & reductions budgets and agreed renewal budget.
- Identifies and resolves problematic space planning requirements for portfolio clients.
- Continuous training and up-skilling will be implemented to keep current on all property and industry related trends and changes.
Job specific KRA’s:
- Independent, self-starter, self-motivated, meticulous in time management, shows leadership qualities and member of the various Property Portfolio Management Committees.
- Individually accountable for delivery of KPI’s as per the Performance Contract.
- Collective transaction and project-based accountability within a larger team format across various property departments.
Minimum requirements:
- Grade 12
- Valid Driver’s Licence
- Minimum 5 years practical Retail and Commercial management experience and/or 5 years post admission legal experience essential
- Property Management Diploma and/or Legal Degree advantageous
- Qualified as Full Status / Principal Property Practitioner with a valid FFC advantageous
Competencies
- Business Insight
- Communicates Effectively
- Decision Quality
- Ensures Accountability
- Financial Acumen
- Manages Complexity
- Persuades
- Plans and Aligns
Closing Date
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Job Description
- The key focus for the Senior Solution Architect is to perform planning aligned to business objectives on key solutions and objectives, build and participate the architecture capability building, perform solution architecture and design, manage architecture risk and compliance, provide design and build governance and support and communicate and share knowledge around the architecture practices, guardrails, blueprints and standards related to the solution design
Planning
- Lead solution requirements gathering and ensure alignment with business objectives and constraints.
- Define and refine architecture runways for intentional architecture with the enterprise architect
- Provide input into business cases and costing
- Participate and provide architectural runway requirements into Programme Increment (PI) Planning
Architecture Capability
- Develop and oversee segment architecture views and ensure alignment with enterprise architecture.
- Maintain and oversee the segment and solution artifacts in the set enterprise repository and knowledge portals aligned to the rest of the architecture
- Manage the architecture processes based on the requirements for each architype
- Manage change impact of the architecture with stakeholders
- Develop and participate in the build of the solution architecture practice with embedded architects and engineers including the relevant methods, repository and tools
- Manage the segment and solution architecture considering the business, application, information/data and technology viewpoints
- Establish, enforce and implement standards, guardrails, frameworks, and patterns
Solution Design
- Lead and review conceptual, logical, and detailed designs
- Evaluate and approve solution options and technology selections
- Select appropriate technology, tools and build for the solution
- Oversee and maintain the solution blueprints
- Drive incremental modernisation initiatives in the delivery area
Risk, Governance and Compliance
- Identify, assess, and mitigate risks at a solution architecture level
- Ensure and enforce compliance with policies, standards, and regulations
- Lead architecture reviews and integrate with governance functions
- Integrate with other governance and compliance functions to ensure continuity in managing the investment and risk for the organisation pertaining to the solution architectures
- Establish and provide standards, guidance, and tools to delivery teams.
Implementation Guidance and Collaboration
- Establish and provide solution architecture guidance and tools to delivery teams
- Lead and facilitate collaboration with delivery teams to achieve architecture objectives
- Manage and resolve deviations and ensure up-to-date solution design documentation
- Identify opportunities to optimise delivery of solutions
- Oversee and conduct post-implementation reviews
- Develop code patterns and implementations where required
- Communication and Knowledge Sharing
- Communicate the up-to-date views for the architecture
- Communicate and collaborate the relevant standards, practices, guardrails and tools to stakeholders
- Ensure that IT teams are well informed or trained in the respective architecture requirements
- Communicate and collaborate with stakeholders' relevant views on planning, technology assessments, risk, compliance, governance and project assessments
- Drive or participate in the relevant Centres of Excellence (CoEs)
- Communicating technology vision and roadmap aligned to the business strategy
- Participate in the architecture collaboration forums
- Ensure effective participation in the Agile Ceremonies
MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)
- Matric
- Degree or diploma in Information Technology, Computer Science, Engineering OR relevant diploma / degree
- Experience: Requires a minimum of 5 years in a technical/solution design role and a minimum of 5 years relevant IT experience
ADDITIONAL QUALIFICATIONS/EXPERIENCE (PREFERRED, NOT A REQUIREMENT)
- TOGAF
- ArchiMate
- Cloud Certifications (AWS, Azure)
- Financial Services experience in Insurance and/or Banking
COMPETENCIES REQUIRED
- Critical thinking/problem solving
- Teamwork/collaboration
- Effective Communication Skills
- Leadership skills
- Knowledge and experience in architecture domains
- Knowledge and experience in architecture methods, frameworks and tools
- Solution Design Experience
- Agile Knowledge and Experience
- Cloud Knowledge and Experience
Skills
- Adaptive Thinking, Application Development, Confidentiality, Database Administration, Database Queries, Data Classification, Data Compilation, Data Compression, Data Encoding, Data Modeling, Data Recovery, Executing Plans, Gateway Servers, IT Architecture, Test Case Management
Competencies
- Cultivates Innovation
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Persuades
- Plans and Aligns
- Strategic Mindset
- Tech Savvy
Education
Closing Date
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Job Description
- The Feature Analyst is accountable for facilitating the clarification of the business
- requirements and for translating the requirements into user stories with acceptance criteria and the related artifacts. The feature analysts work in close collaboration with the business stakeholders, and the agile team to ensure end to end understanding of the epics, features and the value it delivers.
Requirements
- 3 to 5 years’ experience in business apps & exposure to IT functions.
- Has broad knowledge and experience understanding end to end IT solution designs
- Exposure to ITIL principles/ functions across IT operational environment
- BA / IT Qualification
- Business analysis certification
- Experienced in business and data analysis, solutions design & testing, data modelling.
- Agile certification would be preferred
- Experience working with JIRA & Confluence.
Responsibilities
Data Collection and Analysis
- Collate and analyze data using preset tools, methods, and formats. Involves working independently.
Analysis of "As Is" and "To Be"
- Support and contribute to the documentation of "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.
Business Requirements Identification
- Support collection of business requirements using a variety of methods, such as interviews, document analysis, and workflow analysis, to express requirements clearly and succinctly.
Requirements Management
- Identify, elicit, and document project/process requirements, using appropriate modeling technique, if required. Analyze requirements and validate with original users, eliminating confusion. Define the testing scripts and verification criteria to ensure requirements are met. Maintain documentation and traceability throughout project.
Application Software Road Map
- Maintain a roadmap to facilitate application software development and ensure the development work is prioritized in line with business requirements.
Database Specifications
- Provide information and comments on suitability during the approval process for database specifications to ensure all agreed standards and protocols are followed and data integrity is preserved.
Enterprise Infrastructure Modernization
- Participate in the development of architecture blueprints for related systems.
Horizon Scanning
- Explore and develop a basic understanding of external developments or emerging issues.
Application Software Development
- Contribute to development of existing and new applications by analyzing and identifying areas for modification and improvement. Contribute to development of new applications to meet customer requirements.
Documentation and Backup
- Draft and maintain basic technical and/or user documentation to a high standard, and create backup files to ensure instant recovery if problems occur.
Personal Capability Building
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Skills
- Analytics Software, Application Development, Business Intelligence (BI) Analysis, Business Requirements Analysis, Computer Literacy, Database Reporting, Data Compilation, Data Controls, Data Modeling, Data Recovery, Evaluating Information, Gaps Analysis, IT Architecture, Requirements Development, User Requirements Documentation
Competencies
- Action Oriented
- Cultivates Innovation
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Plans and Aligns
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Job Description
- Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Customer Service
- Carry out standard customer service activities and handle simple customer inquiries.
Solutions Analysis
- Assess compliance with established standards and protocols for routine inquiries.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Business Development
- Carry out routine business development support tasks and assist others by following established procedures.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Data Exploration
- Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Job Description
- Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Customer Service
- Carry out standard customer service activities and handle simple customer inquiries.
Solutions Analysis
- Assess compliance with established standards and protocols for routine inquiries.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Business Development
- Carry out routine business development support tasks and assist others by following established procedures.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Data Exploration
- Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Job Description
- Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Customer Service
- Carry out standard customer service activities and handle simple customer inquiries.
Solutions Analysis
- Assess compliance with established standards and protocols for routine inquiries.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Business Development
- Carry out routine business development support tasks and assist others by following established procedures.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Data Exploration
- Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Job Description
- Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Customer Service
- Carry out standard customer service activities and handle simple customer inquiries.
Solutions Analysis
- Assess compliance with established standards and protocols for routine inquiries.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Business Development
- Carry out routine business development support tasks and assist others by following established procedures.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Data Exploration
- Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Job Description
- Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Customer Service
- Carry out standard customer service activities and handle simple customer inquiries.
Solutions Analysis
- Assess compliance with established standards and protocols for routine inquiries.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Business Development
- Carry out routine business development support tasks and assist others by following established procedures.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Data Exploration
- Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Job Description
- Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Customer Service
- Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries, and investigating and resolving customer problems.
Solutions Analysis
- Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
Customer Needs Clarification
- Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision-makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.
Customer Relationship Development / Prospecting
- Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
Operational Compliance
- Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
Business Development
- Monitor and assess sales and market data for a specific geographic region that will assist management in identifying areas in the market where business can be developed.
Sales Opportunities Creation
- Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services.
Data Exploration
- Conduct research and select relevant information to enable analysis of key themes and trends using primary data sources and business intelligence tools.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Requirements: Skills, Qualifications and Experience required
- Grade 12 (Matric).
- Valid Driver’s licence and Own Car
- FAIS Compliance
- Clear criminal and credit check
- Minimum of 3 years working experience (preferably in sales)
- Computer literacy (MS Word, Powerpoint and Outlook)
- Excellent communication skills (written and verbal)
- Presentations skills an added advantage
Skills
- Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Job Description
Experience, Knowledge & Skills Required
- Relevant Bachelor’s degree, preferably CA (SA).
- 10 - 12 years’ internal/external financial reporting experience.
- Strong IFRS and financial reporting, audit & compliance knowledge.
- IFRS 17 and insurance industry experience is preferred. Short term insurance experience preferred but not a requirement.
- Responsible for managing the financial reporting processes to produce the statutory OM Insure and subsidiary entities trial balance and financial statements and to ensure accurate reporting and compliance with accounting standards, systems of internal control, financial regulations and internal standard operating procedures. The role is also critical in managing the external audit process for these statutory entities and requires engagement across Old Mutual Insure Group functions (Tax, Actuarial, Reinsurance) and the business; as well as Old Mutual Group Ltd Group Functions (External Group Reporting).
- Responsible for managing the external and internal financial reporting process to ensure accurate reporting for OM Insure and subsidiary entities.
- Design and lead the implementation of processes to ensure the accurate analysis, review and reporting of financial data in compliance with International Financial Reporting Standards (IFRS), Regulatory and Corporate policies.
- Monitor and maintain reporting calendar, inform relevant parties if necessary and ensure timelines are met.
- Oversee the preparation, review, and dissemination of financial reporting both externally to regulatory bodies and internally to executive management and where applicable, the Old Mutual Limited group. Drive the preparation of financial statements for legal entities and ensure these are prepared in accordance the relevant requirements (including IFRS 17).
- Manage finance inputs into the SAM Reporting process for quarterly and annual submissions.
- Define and lead the execution of a formal process for obtaining and analysing information gathered from various finance, actuarial and business teams for report preparation.
- Establish and maintain a streamlined, system-based solution to enable the efficient co-ordination, consolidation and accurate reporting of financial data under IFRS 17.
- Review internal controls related to the financial statements preparation process and ensure that controls around report preparation processes are at the highest standards.
- Provide variance analysis and research on accounting issues and financial reporting requirements, and interface directly with audit.
- Drive efficiency through automation of business processes.
- Coordinate the year-end financial close and audit process, including preparation of audit packs, responding to auditor queries, and finalisation of statutory financial statements (including engaging with the business to co-ordinate consolidated responses to audit requests).
- Collaborate closely with Group Reporting, Business Finance Partners, and the Actuarial, Reinsurance and Tax functions to ensure alignment and completeness of submissions
- Work with the Capital team to value subsidiary entities and review finance input into Capital Management Committee packs.
- Drive capability building and succession planning within the reporting team to ensure future resilience and talent development.
- Lead and mentor a high-performing financial reporting team including technical accounting and reporting analysts.
- Ensure cost efficiency through financial and corporate governance
- Contribute to the development and implementation of fit for purpose budgets.
- Nurture a culture of high performance
- Align own behaviour with the organisation’s culture and values.
- Build a culture where unique employee experiences can be created, new work experiences can be designed, deep business “know-how” and experiences are openly shared, new ideas are encouraged & implemented without fear of reprisal and where employees feel inspired to enable positive futures through coaching and mentoring.
Skills
- Accounting, Adaptive Thinking, Budget Management, Data Compilation, Data Controls, Evaluating Information, Executing Plans, Financial Accounting, Financial Acumen, Financial Auditing, Financial Modeling, Management Accounting, Numerical Aptitude, Policies & Procedures
Competencies
- Balances Stakeholders
- Business Insight
- Decision Quality
- Ensures Accountability
- Financial Acumen
- Instills Trust
- Manages Complexity
- Optimizes Work Processes
Education
- Bachelor of Commerce Honours (BCom Hons): Finance (Required), NQF Level 9 – Masters
Closing Date
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Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.
Responsibilities
Product/Service Information
- Provide advanced product/service information.
Customer Order Processing
- Record and process customer orders, selecting the most appropriate approach based on predefined options.
Resolving Customer Issues
- Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Customer Relationship Management (CRM) Data
- Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Renewals
- Provide exceptional service to customers to encourage continued use of the organization's products/services.
Operational Compliance
- Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Personal Capability Building
- Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Skills
- Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling
Competencies
- Action Oriented
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Nimble Learning
Education
- Matriculation Certificate (Matric) (Required)
Closing Date
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Job Description
- We're Hiring: Forensic Specialist – Loyalty & Digital Fraud (Cape Town)
- Fraud fighters, this one's for you.
- Are you a seasoned forensic expert who thrives on cracking complex digital fraud cases? Do you see patterns where others see noise? If protecting customers and uncovering loyalty fraud schemes is your game – we want, you on our team.
- At Old Mutual, we're on a mission to make financial wellness a reality for millions. As part of our fast-paced, future-forward GRiD team, you'll work at the cutting edge of fraud risk management, helping to secure our digital customer experiences and loyalty programs from fraudsters.
What You'll Do
- Lead forensic investigations into loyalty programme and digital transaction fraud.
- Detect fraud trends, identify vulnerabilities, and recommend proactive control improvements.
- Build and automate transaction monitoring processes using tools and data to enhance early detection.
- Collaborate with internal stakeholders and external partners to deliver clear, concise reports and presentations.
- Use your insights to help shape future-proof fraud prevention strategies.
What You Bring
- Bachelor’s degree in Forensics, Criminal Justice, Risk, Finance, or related fields.
- 5+ years of experience in forensic investigations or digital fraud detection.
- Hands-on expertise in data tools like SQL, Power BI, Excel, or Tableau.
- Solid understanding of fraud detection platforms and digital forensic tools (e.g. FTK, EnCase, Cellebrite).
- Certifications like CFE, CFCS, or equivalent are a big plus.
- Analytical thinker with excellent storytelling and reporting skills.
Why Join Us?
- Be part of an ambitious, digitally driven portfolio shaping financial wellbeing across South Africa.
- Work in a fun, collaborative, and fast-moving team that values innovation and ethical impact.
- Play a key role in safeguarding customers and fighting financial crime in the digital age
- This role is responsible for independently planning, executing and reporting on forensic work at an operational level. The incumbent is individually accountable for achieving results through own efforts over periods of up to 3 months.
Responsibilities
Fraud/Financial Crime Investigation
- Investigate cases of suspected fraud or financial crime. Identify lines of inquiry, and gather and retain information and physical or electronic evidence to support criminal investigation and/or legal action, engaging specialist investigators or subject-matter experts where necessary. Review the evidence gathered and recommend appropriate action to the organization.
Insurance Claims Evaluation
- Investigate the circumstances of claims and the nature and extent of clients' losses. Review and evaluate information gathered using own subject-matter expertise, and examine additional evidence provided by specialist investigators or subject-matter experts to determine the extent of liability. Negotiate settlement of insured losses in line with delegated authority.
Fraud/Financial Crime Management
- Deliver fraud prevention reporting and analysis for a designated area of operations, using financial crime/fraud prevention systems to identify instances, patterns, and trends of suspicious activity, to enable the prevention of fraud and enable the initiation of loss mitigations and fraud investigations.
Fraud/Financial Crime-Management Systems Development
- Research and identify fraud trends and emerging risks, contribute to the drafting of fraud prevention policies and procedures, and identify opportunities for new and/or improved anti-fraud systems functionalities to support the development of fraud/financial crime prevention strategies, policies, procedures, and monitoring systems.
Regulatory and Compliance Management
- Investigate all kinds of incidents and reports and provide expert advice to more senior colleagues. Minimize risk exposures and ensure adherence with regulatory standards by working with all internal functions to make sure compliance programs are properly implemented.
Financial Management and Control
- Work within established systems to deliver prescribed outcomes for a designated area of financial control.
Insurance Claims Administration
- Review and analyze assigned insurance claims in line with the organization's standard claims procedures and customer service standards. Engage loss adjusters and/or subject-matter experts where appropriate, authorize claims within delegated authority, and refer complex or unresolved issues to senior colleagues.
Insights and Reporting
- Contribute to the preparation of various data and analytics reports.
Stakeholder Engagement
- Assist with stakeholder engagement by arranging actions, meetings, events, and supporting materials to promote stakeholder understanding and commitment.
Operational Compliance
- Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.
Personal Capability Building
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Skills
- Action Planning, Claims Management, Data Compilation, Data Controls, Executing Plans, Financial Auditing, Insurance Claims Investigations, Typology
Competencies
- Action Oriented
- Business Insight
- Collaborates
- Decision Quality
- Financial Acumen
- Instills Trust
- Manages Complexity
- Optimizes Work Processes
Education
- NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent
Closing Date
Method of Application
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