Active Jobs at Radisson Hotel Group

Key Responsibilities of the Front Office Supervisor:

• Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
• Delivers on plans and objectives where front office initiatives & hotel targets are achieved
• Supervises the front office team fostering a culture of growth, development and performance within the department
• Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships with all key stakeholders
• Takes ownership to deliver an effective planned guest engagement programme
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing followup as required

Requirements of the Front Office Supervisor:

• Experience in front office
• Strong supervisory and managerial skills with a handson approach and leadbyexample work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions with proven problemsolving capabilities offering support where required
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experience of working with IT systems on various platforms
• Strong communication skills

go to method of application »

Be part of the REDvolution where as our Creative you are REaDy to:

• Lend a helping hand, making sure that every job we undertake is delivered with personality and flair to the highest standards
• Be part of a team that places the guest at the heart of everything we do, creating personal and memorable moments
• Take pride in what you do, be on hand to make sure that what needs to be done is done well
• Collaborate with others, learn and grow from the experience, developing your own skills for future success
• Creatively work with others to deliver on the goals and targets that we have set ourselves
• Build meaningful and rewarding relationships whilst promoting the company culture and values
• Stay Safe, ensuring adherence and compliance to all legislation and due diligence requirements

ARE YOU?

• One to impress? Dynamic? Love people interaction with the skill to mix it up!
• Innovative? Creative with a positive mindset, love a challenge where you know there is a solution
• Engaging, selfmotivated and love guests, we all do
• Genuine? Want to be yourself? We love that and won’t change that, promise!
• Experience of working with IT systems and all things tech?
• Passionate for Music, Art and Fashion? We want to talk to you!

go to method of application »

Tasks

• Be part of our hotel Revenue team.
• You drive all aspects of our revenue forward in rooms, events, food & drink and anywhere else.
• Forward planning, contract control and negotiation are close at heart. Always ensuring the right deal is in place and correctly recorded on the correct contracting system.
• Meet and greet. Network with clients and potential clients, showcase our hospitality.
• Produce the reports with an accurate detail, through understanding, ready to share the workings out.
• Always on time. Deadlines are embraced and we don’t keep people waiting. Our guests don’t like it and it’s our culture throughout. We plan properly and make it happen. That’s our reputation and we uphold it. We are proud of it, we did create it.
• Work closely with our partners, sharing information when required and supporting them.
• You love to profile and understand our guests. We use this as a base to ensure our guests become fans.
• You are not easily bored and value your place in the RED team. It would be no surprise to find you in the Hiall on a Monday morning, playing a game of pool with a regular guest. You enjoy it and recognise the guest experience as the heart of our business.
• Communicate with fellow creatives … constantly.
• Offer ideas, make suggestions and encourage fellow Creatives  for the benefit of guests, the venue and your colleagues.
• Be coached. Go as far as you can. We insist.

ARE YOU READY?

• You will have relevant experience in a Meetings & Events Sales or Reservations role and an oodles of personality. You should be innovative, creative, demonstrate a positive mindset and love a challenge. You are engaging, selfmotivated and love guests, we all do. Be genuine, yourself, we love that and won’t change that, promise!