Active Jobs at Robert Walters

This role profile acts as a guide to the role only and additional work outcomes may be required to be performed by the incumbent

• Providing technical support for AD/Entra ID services and resolve service-related issues through research and troubleshooting and working with Microsoft.
• Implementation of industry leading practices around AD/Entra

People & Teams:

• Implement a purpose-driven, high-performing culture that is aligned with the company values, is inclusive and promotes diversity, supports engagement and fosters continuous improvement to work processes.

Compliance:

• Ensure compliance to internal and external regulatory, legislative and permitting requirements.

Role relationships

• Direct reports
• Contracted resources

Key internal relationships

• Head of IM
• IM leadership members and direct reports
• IM PMO
• Onsite Support teams
• Other Product Specialists
• Other Business Stakeholders

Key external relationships

• Key service providers and Contractors/Consultants
• Regional vendors

Capability required to do the role

• Mental processing ability
• LoW II: Diagnosis: Monitors and improves operational processes.
• This work requires the ability to draw on data in order to make a diagnosis.
• Then decide between alternative methods to address individual case(s).
• Recommends improvements to processes/systems.

Knowledge

Qualifications

• Prescribed
• An undergraduate qualification (Bachelors degree/Diploma or equivalent) in relevant IM Discipline

Desirable

• It would be advantageous to have a postgraduate qualification in the related IM discipline OR a proven track record of extensive practical experience in a role and context of similar complexity.

Certifications

• Prescribed
• Valid EB/Code 08 driver’s licence

Desirable

• Registration with professional bodies

Technical knowledge

Experience:

• 5 – 7 years working experience in a similar role

Technical knowledge (experience) required for role:

• Cloud migration project experience
• Securing cloud platforms and cloud workloads in collaboration with security teams.
• Experience with Azure and AWS cloud service providers is essential

Technical skills

• Advanced: Cloud provider frameworks (e.g., Well-Architected)
• Advanced: Operating systems (e.g., Windows and Linux including scripting experience)
• Advanced: Identity and access management (e.g., Active Directory/Azure AD, Group Policy, SSO, cloud RBAC and hierarchy and federation)
• Proficient: Analyzing cloud spending and optimizing resources
• Proficient: Experience where immutable infrastructure – i.e. Infrastructure-as-code – have been used
• Proficient: Event-based architectures and associated infrastructure patterns
• Expert: Implementing highly available systems, using multi-AZ and multi-region approaches
• Proficient: Container management
• Proficient: Virtualization platforms
• Proficient: Database technologies and caching (e.g., Postgres, MSSQL, NoSQL, Redis, CDN)

Social process skills

• Self-awareness, and of behaviours that successfully drive or hinder team performance and collaboration

go to method of application »

Introduction

• As the Senior Financial Manager, you will be responsible for overseeing the full financial management of operations, collaborating closely with executive teams, and ensuring robust financial processes are in place.
• The organisation is committed to fostering an inclusive and supportive environment where your expertise will directly influence strategic decision-making and operational excellence.
• With a focus on flexibility, professional development, and impactful work, this position is ideal for someone who thrives in a collaborative setting and is eager to make a meaningful contribution to both the finance function and wider business objectives.

Key qualifications and experience for the Senior Financial Manager

• CA(SA) with 5–10 years post-articles experience
• Financial Services / Media & Marketing agency / Telecomsindustry experience
• Experience in managing end-to-end finance functions within fast-paced sectors
• Strong financial accounting background (accounting, compliance, tax)
• Annual budgeting, treasury & cash flow planning experience
• Financial reportingexperience – management account reporting & annual IFRS financial statements
• General financial managementand compliance legislation
• IFRStechnical knowledge, taxation, and consolidation
• Interaction with senior and executive management

Key duties for the Senior Financial Manager

• Full financial management for the agency’s operations, ensuring accurate reporting into the holding company’s financial team.
• Coordinate and support central strategic financial projects, including new business initiatives that drive organisational growth.
• Financial reporting: Manage comprehensive finance functions such as monthly management reporting, income statement reviews, balance sheet analysis, cashflow variance tracking, and executive-level reporting.
• Supervise accounting and bookkeeping activities while assessing investments, planning for capital efficiency, managing procurement processes, and ensuring effective cost control.
• Handle monthly client invoicing processes directly while managing creditors to maintain strong cash cycles and positive supplier relationships.
• Review month-end consolidations alongside monthly and year-to-date accounts, performing reconciliations and journal entries to ensure accuracy.
• Tax compliance efforts by reviewing computations for income tax, VAT, CGT; preparing filings; and liaising with tax authorities as needed.
• Prepare annual budgets while managing treasuryfunctions including cash management oversight and forecasting to support business planning.
• Ensure compliance by project managing statutory returns preparation, completion, submission, and maintaining regulatory records.
• Drive continuous improvement and innovation by developing internal control systems that minimise risk around campaign spend approvals and revenue recognition.
• Track and analyse the profitabilityof each campaign(profitability reports)bespoke to media operations.
• Collaborate with cross-functional teams to implement efficient cost controls

Key skills

• Exceptional project management skills
• Advanced analytical abilities
• Strong problem-solving skills
• Excellent written and verbal communication skills essential for engaging with senior stakeholders both internally and externally
• Deadline driven and performance orientated.
• Strong Excel skills

go to method of application »

Purpose of the Role

• To lead the development, implementation, and ongoing management of a comprehensive cyber security strategy across IM technology systems.
• This includes safeguarding the confidentiality, integrity, and availability of both IT and OT environments, while ensuring compliance with applicable regulations and data privacy requirements.

Key Responsibilities

Safety Leadership

• Champion a strong safety culture by implementing operational systems and processes that allow employees and contractors to deliver their work in a risk-controlled environment.
• Ensure safety and health principles are embedded across all cyber security practices and take personal accountability for the safety of self and others.

Performance and Delivery

• Develop and execute a cyber security strategy aligned with enterprise risk management priorities.
• Ensure alignment with data privacy regulations and best practices.
• Assess the security posture of IM systems, conduct risk and vulnerability assessments, and develop mitigation strategies.
• Define and enforce cyber security standards and policies across OT and IT environments.
• Design and implement robust incident response and recovery plans.
• Lead investigations into cyber incidents and coordinate resolution and root cause analysis.
• Drive cyber security awareness, training, and education programs.
• Oversee security architecture implementation (e.g., firewalls, IDS/IPS, access controls).
• Establish continuous monitoring frameworks to detect anomalies and threats.
• Stay informed on emerging cyber threats, technologies, and industry trends.
• Ensure regulatory and audit readiness and address compliance gaps proactively.

People and Culture

• Build and promote a purpose-driven, inclusive, and high-performance team culture aligned to organizational values.
• Support talent development, engagement, and continuous improvement in team processes.

Compliance and Governance

• Develop and maintain a cyber governance framework at the business level.
• Ensure full compliance with internal policies and external regulatory, legislative, and licensing requirements.

Key Relationships

Direct Reports:

• Senior Cyber Security Specialists (covering Security Architecture, Operations, GRC, Human Factors, Assurance, and Forensics)

Internal Stakeholders:

• Head of IM
• IM Leadership and Site Support Teams
• Business Unit Leadership and Key Stakeholders

External Stakeholders:

• Contractors, Consultants, and Key Regional Vendors

Capabilities Required

• Mental Processing Ability
• Level III (Systems): Able to analyze data to identify trends, differentiate systemic issues from isolated incidents, and enhance existing systems within a specialized area.

Qualifications and Certifications

Required:

• Bachelor’s degree or diploma in Information Management or related field
• Valid EB/Code 08 driver’s licence

Preferred:

• Postgraduate qualification in IM/Cyber discipline
• Relevant certifications such as CISSP, CEH, CompTIA Security+, etc.

Technical and Leadership Competencies

• Proven experience (7–10 years) in cyber security leadership roles
• Demonstrated delivery of cyber security and data privacy frameworks
• Expertise in cyber operations across varied geographies and business contexts
• Advanced knowledge in legislation, regulatory compliance, and cyber governance
• Strategic communication of cyber risk aligned with business safety goals
• Skilled in negotiating with service providers and maintaining vendor relationships
• Strong leadership, team development, and inclusive management practices

Soft Skills & Other Requirements

• High self-awareness and emotional intelligence to enhance team collaboration
• Demonstrated persistence, resilience, and commitment to excellence
• Must meet the required medical fitness standards
• Flexibility for travel and additional ad hoc responsibilities as required

go to method of application »

Role Overview

• My client is seeking a highly skilled and experienced Senior Support Engineer to join their global team.
• This fully remote role involves supporting, maintaining, and optimizing Microsoft Teams, SD-WAN, SIP-based telephony, and contact center solutions for enterprise clients.
• You will play a critical role in ensuring seamless communication and customer engagement by troubleshooting complex telephony, network, and collaboration issues.
• The ideal candidate will have hands-on experience with Microsoft Teams Calling, SIP VoIP technologies, SD-WAN architectures, and contact center platforms.

Key Responsibilities

• Technical Support & Troubleshooting
• Provide advanced support for Microsoft Teams Voice (Direct Routing & Calling Plans), SIP-based telephony, and SD-WAN.

Act as an escalation point for complex issues involving:

• SIP signaling
• VoIP call flows
• SBC configurations (AudioCodes, Ribbon, Cisco CUBE)
• Contact Center platform-related problems
• Analyze SIP logs, call traces, and QoS metrics to resolve issues (call quality, latency, jitter, packet loss).
• Troubleshoot and optimize SD-WAN for high availability, secure routing, and performance.
• Support Contact Center solutions including IVR, call routing, WFM, and CRM integrations.
• Conduct Root Cause Analysis (RCA) and implement preventative measures.

Deployment & Maintenance

• Support design, implementation, and maintenance of Microsoft Teams, SIP, and SD-WAN systems.
• Configure and manage SBCs, SIP trunking, and Teams telephony integrations.
• Maintain Microsoft Teams Contact Center integrations, ensuring efficient call flow and agent handling.
• Optimize IVR flows and omnichannel routing, integrating with tools like Salesforce and Zendesk.
• Monitor system health and ensure compliance with security standards and best practices.

Collaboration & Customer Engagement

• Collaborate with clients, internal IT teams, and third-party vendors to resolve technical issues.
• Provide expert advice and best practices to clients using Microsoft Teams, SD-WAN, and Contact Center tools.
• Create and maintain technical documentation, SOPs, and troubleshooting guides.
• Participate in client meetings and technical reviews to drive continuous improvement.

Required Qualifications & Skills

Technical Expertise

• Proven experience with Microsoft Teams Voice (Direct Routing, Calling Plans).
• Deep understanding of SIP signaling, RTP flows, and VoIP troubleshooting.
• Strong hands-on experience with SBCs such as AudioCodes, Ribbon, or Cisco CUBE.
• Expertise in SD-WAN technologies and configurations.
• Knowledge of VoIP security, firewalls, VPNs, and QoS.
• Proficiency with contact center technologies, including:
• IVR systems
• Call routing strategies (Skills-based, Least Idle, etc.)
• Workforce Management & Reporting tools
• CRM integrations (Salesforce, Zendesk, etc.)

Soft Skills

• Excellent problem-solving and analytical abilities.
• Strong communication skills, with the ability to work with both technical and non-technical stakeholders.
• Collaborative mindset and experience working with cross-functional teams.
• Self-starter with the ability to manage tasks in a fast-paced remote environment.

Education & Certifications

• Bachelor’s or Master’s in Computer Science, IT, or related field.

Relevant certifications are a strong advantage:

• Microsoft Teams Administrator Associate (MS-700)
• Cisco SD-WAN (Viptela)
• Fortinet NSE
• AudioCodes SBC
• CCNP Collaboration

go to method of application »

Key qualifications and experience required for the Head of Business:

• A highly qualified professional with a tertiary education in a relevant field; an MBA is strongly preferred
• At least 20 years of experience in business and commercial banking
• Demonstrated success in managing the daily operations of a bank
• Extensive regulatory knowledge, with expertise in compliance, creditandrisk management
• Strong skills in business development, client coverage, acquisitionand sales
• Crucially, the candidate must have established relationships with the Prudential Authority
• Experience working with owner-managed businesses is advantageous

Key duties of the Head of Business:

• Develop a strategic plan to acquire new customers and expand the bank’s existing customer base within its business and commercial banking segments
• Ensure the strategic plan targets new-to-business (NTB) customers and includes outreach to diverse communities, such as Indian, Portuguese, Greek and Chinese
• Provide effective leadership and management of the bank’s customer acquisition and management teams to ensure successful execution of the strategic plan
• Coordinate with all support channels across the bank, including operations, treasury, credit and compliance, to ensure superior service delivery to clients and alignment with the strategic objectives
• Set budgets, KPIs and performance objectives; analyse and report on progress; identify underlying factors affecting performance; and provide solutions when objectives are not met
• Uphold the bank's culture regarding risk and compliance, ensuring adherence to laws, regulations and both group and local governance documents and procedures

Key personal skills:

• Communicates clearly and effectively, both verbally and in writing
• Demonstrates drive, resilience and gravitas
• Exhibits strong leadership skills
• Capable of managing diverse viewpoints and navigating conflicting opinions
• Resilient and persistent in challenging situations
• Possesses strong business acumen
• Articulate, motivated and proactive
• Excellent problem-solving abilities
• Willing to delve into details and engage in hands-on work, unafraid of hard work

go to method of application »

Key qualifications and experience for the Accountant

• CA(SA) / ACCA
• 2-3 years post article experience (Big 4 preferable)
• Strong technical accounting skills in UK GAAP and IFRS

Key duties for the Accountant

• Oversee and analyse monthly financial reporting prepared by both outsourced administrators and internal finance teams, ensuring accuracy and compliance with relevant standards.
• Support the preparation of IFRS-compliant financial statements, collaborating closely with colleagues across multiple locations to deliver timely results.
• Assist the Group Head of Finance with various project-based assignments as they arise
• Participate in the consolidation of group financial information
• Prepare detailed KPI and performance reports for senior management, providing insights that support strategic business decisions.
• Work collaboratively with other members of the finance team to define, agree upon, and implement effective processes that enhance operational efficiency.

Key skills

• Exceptional analytical skills
• Meticulous attention to detail
• Self-motivated
• Proactive and able to work collaboratively
• Excellent written and verbal communication skills
• Demonstrate strong organisational skills by prioritising tasks effectively and delivering high-quality work within tight deadlines

go to method of application »

Key qualifications and experience required for the Fixed Income Analyst:

• Postgraduate Degree in a relevant field (i.e., Economics, Econometrics, Computational & Applied Mathematics, Mathematics & Statistics or Finance)

CFA Qualificationis highly advantageous

• 3 years’ experience working within fixed income markets or related financial sectors
• Demonstrated experience in credit analysisandfinancial modelling
• Advanced Excelskills
• Proficiency in coding languages such as VBA, Python or R is advantageous

Key duties of the Fixed Income Analyst:

• Build, update and maintain comprehensive financial models to accurately value bonds, companies and other fixed income securities.
• Conduct thorough research for various investment cases, gathering relevant market data and synthesising findings into actionable insights.
• Perform detailed credit analyses on a range of companies to provide Portfolio Managers with well-founded recommendations regarding potential debt purchases.
• Generate bespoke client reports and presentations, ensuring the accuracy and integrity of all data provided to internal stakeholders.
• Assist in automating and improving processes related to data collection and presentation to enhance efficiency within the team.
• Complete a variety of projects as assigned, demonstrating adaptability and commitment to high-quality outcomes.
• Support Client Services and Distribution teams by responding promptly to client reporting requests and preparing tailored presentations.
• Communicate professionally with stakeholders across the business to foster strong working relationships built on trust and reliability.
• Monitor the performance of fixed income securities within portfolios, providing regular updates and detailed reports as required.

Key personal skills:

• Exceptional research abilities combined with analytical thinking
• Strong ability to analyse data, focus on details and develop innovative solutions to complex problems
• Skilled in planning, organising tasks and meeting deadlines while maintaining high-quality standards
• Excellent interpersonal and teamwork skills, showing initiative and motivation to drive projects forward

go to method of application »

Key Responsibilities:

• Provide day-to-day support in the administration of global benefits programs, including health and wellness, travel, retirement, life and disability insurance, and employee assistance.
• Act as a first ine of support for employee benefits enquiries across international regions, ensuring timely and accurate resolution in line with policy and compliance requirements.
• Support the execution of annual benefits processes such as enrolment, renewals, and benefit plan changes in collaboration with vendors and internal stakeholders.
• Partner with the Benefits Broker, People Team, Payroll, Legal, and Finance teams to ensure seamless and accurate benefits administration, including data integration and auditing.
• Coordinate with third-party vendors to ensure high-quality service delivery and accurate billing, assisting in the reconciliation of monthly invoices and reporting.
• Maintain benefits documentation and ensure compliance with applicable local, regional, and global regulations.
• Assist in the preparation of internal reporting, benchmarking, and analytics to support strategic benefits planning and decision-making.
• Participate in the implementation of new benefits programs or enhancements across different regions, contributing to communications, rollout, and project coordinatio
• Extract and consolidate benefit data from multiple sources as required.

Experience & Skills Required:

• 2–3 years of relevant experience in employee benefits, ideally within the financial services
• Proven experience in data analysis and manipulation using tools like Excel.
• Strong knowledge of core benefits practices and regional/global compliance requirements.
• Exceptional attention to detail, data accuracy, and analytical ability.
• Professionalism, discretion, and a client-service mindset in handling confidential information.
• Proven ability to operate in a fast-paced, regulated environment with a high degree of accountability.
• Proficient in HRIS platforms (Workday strongly preferred).
• Strong communication skills with the ability to collaborate cross-functionally, across geographies, and with stakeholders at various levels.