Active Jobs at Santam Insurance

What will you do?

• We have an exciting opportunity for Underwriter: PI within Santam Specialist Solutions based in Illovo, Sandton.

What will make you successful in this role?

Accountabilities and responsibilities: 

• Examine insurance proposal for new and renewal business, gathering and assessing background information, conducting necessary research, evaluating and assessing the risk (including but not limited to coverage analysis, pricing and structure) and discussing/negotiating risks with the broker in order to effectively win or renew the risk.
• Calculate possible risk and determine appropriate insurance premiums using underwriting tools and practices, underwriting information and own judgement and experience.
• Quote within designated authority levels and refer where necessary in accordance with company policy and technical guidelines.
• Monitor portfolio performance and ensure that renewals, new business, lost business are tracked and that the cancellation reserve does not exceed 2.5%.
• Set accurate, realistic premium forecasts and draft financial reporting as required in a timely manner to enable management to set budgets and monitor performance targets for your own portfolio of accounts and as a contribution to the team portfolio.
• Be able to confidently articulate technical messaging and deliver training, as and when necessary, internally as well as to brokers and clients.
• Support junior underwriters with the underwriting process and renewal negotiations as necessary.
• Accurately enter data into company systems and produce management reports that ensure that the company remains aware of the nature and financial impact of all risks written for your own portfolio.
• Maintain accurate electronic records for auditing and regulatory purposes.
• Proactively participate in projects or other initiatives designed to improve the effectiveness or efficiency of the department.
• Undertake any other reasonable tasks as requested by the U/W Head or Manager in order that the team achieve its objectives.
• Ability to use Portfolio underwriting methodologies to assist Senior leadership in making key underwriting decisions.
• Design and implement underwriting notes, guidelines and methodologies.
• Adhere to and where possible, improve, all operational and procedural standards.
• Peer review and sign off including checking policy documentation for all accounts within authority but outside of junior staff authority.
• Handle accounts queries and credit control queries to the satisfaction of all parties.
• Liaise with brokers, clients and potential clients preparing quotes and negotiating terms as required, writing polices and specifying any conditions that should apply to policies.
• Visit brokers to discuss renewals and new business with a focus to build relationships and develop market presence.
• Feedback on market intelligence.
• Respond to queries and resolve to the satisfaction of the affected parties within the scope of authority and / or responsibility.
• Fulfil individual risk and compliance related obligations and provide support to and monitoring of the department’s adherence to Group and Regulatory guidelines.
• Provide proactive risk and compliance awareness by reporting any incidents or breaches identified within our compliance requirements.
• Perform underwriting and operational audits to ensure compliance and address breaches where necessary.

Qualifications & Experience

• 5 years or more of Professional Indemnity or casualty underwriting or broking
• Understanding of individual account and portfolio underwriting techniques
• Ability to use and convert internal and external data into underwriting information and insights
• Clear understanding of the landscape of the various professional landscapes (Built environment, legal, financial, etc.)
• Liaising with claims and technical teams to identify key PI risk trends
• Handling of meetings with senior personnel from brokers and their clients
• Incorporate modern underwriting techniques
• Assist in drafting modernized underwriting guidelines
• Perform compliance and underwriting audits
• Degree
• FAIS Compliant

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What will you do?

• Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants (JG10) base in Cape Town, Bellville. The insurance consultant role is focused on providing an end-to-end service and support to intermediaries.

What will make you successful in this role?

This role is focused on, but not limited to.

• Contribution to the net profit and growth targets for business.
• Delivering exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
• Providing telephonic / email support to the intermediary on record, authorised representatives from the brokerage, and broker services.
• Analysing the request from the intermediary and providing a quotation to secure the business (conversion).
• Initiating out dials to intermediaries to discuss quotations and / or convert policies.
• New business issuance.
• Assisting to resolve all insurance queries within required timeframe and compliance      requirements.
• Managing client expectation on expected turnaround times for submitted requests;
• Adhering to underwriting criteria and regional requirements.
• Assist with profiling the client with the best suitable product and underwriting criteria;
• Assisting in implementing solutions for improvement.
• Adhering to workforce management principles to ensure that we optimize productivity.
• Prioritise own workflow and ensure work in completed to the required standards of productivity, quality, and timelines; use performance manage systems to improve personal performance. Ensuring that business targets are met.
• Standing in for consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required. Ensuring that business targets are met.

Qualifications and Experience

• Matric / Grade 12
• 60 FAIS credits - Commercial lines
• Minimum of 3 years’ experience in Short Term Insurance - Commercial Lines
• A relevant insurance related qualification (e.g. NQF level 4) would be advantageous.
• Tertiary qualification would be advantageous  
• Preferable work experience in agriculture would be advantageous

Knowledge and skills

• Excellent verbal and written communication skills to request information and correspond with internal / external stakeholders.
• Excellent interpersonal skills, collaborating with internal / external stakeholders.
• Ensure adherence to quality, compliance, and accreditation standards
• Conduct efficient administration.
• Optimising work processes.

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What will you do?

• We have an exciting opportunity for a Underwriter - SME Casualty within Santam Specialist Solutions.

What will make you successful in this role?

• As a Underwriter within Santam’s SME Casualty division, you will play a key role in shaping and driving profitable growth across SME Casualty lines.
• This role combines advanced technical underwriting, mentorship, and leadership in delivering sustainable portfolio performance and superior broker experience.
• You’ll underwrite complex and specialist risks, support the continuous improvement of processes, and act as a technical expert and mentor to the underwriting team.

Key responsibilities:

• Examine insurance proposals for both new and renewal business by gathering and analyzing background information, conducting research, and assessing risks across coverage, pricing, and structure.
• Evaluate and negotiate risks with brokers to secure profitable new business and high-quality renewals in line with Santam’s underwriting strategy.
• Calculate and price risks accurately using established underwriting tools, practices, and sound professional judgment.
• Quote within delegated authority and refer complex or non-standard cases in accordance with Santam’s policies and technical guidelines.
• Monitor the performance of your portfolio, ensuring effective tracking of renewals, new business, and lost business, while maintaining cancellation reserves below 2.5%.
• Prepare accurate premium forecasts and financial reports to support budget setting and performance monitoring at both individual and team levels.
• Confidently communicate technical insights and provide training to internal stakeholders, brokers, and clients when required.
• Support and mentor junior underwriters in risk evaluation, renewal negotiations, and technical decision-making.
• Maintain data accuracy by capturing underwriting information in company systems and producing timely management reports to support informed business decisions.
• Ensure all underwriting and policy documentation is complete, accurate, and compliant with audit and regulatory standards.
• Actively participate in departmental projects and initiatives aimed at improving operational efficiency, service quality, and underwriting excellence.
• Assist senior leadership through the application of portfolio underwriting methodologies to inform strategic underwriting decisions.
• Contribute to the design and implementation of underwriting guidelines and methodologies to enhance consistency and control.
• Conduct peer reviews and sign-off of accounts within your delegated authority, ensuring quality assurance for policies outside junior staff mandates.
• Resolve account and credit control queries professionally and promptly to maintain broker satisfaction and financial accuracy.
• Continuously seek opportunities to refine operational and procedural standards in alignment with Santam’s best practices.
• Undertake any additional reasonable responsibilities as requested by the Underwriting Head or Manager to support the achievement of departmental objectives.
• Ensure all activities comply with regulatory, FAIS, and internal compliance requirements.
• Contribute to portfolio management, data integrity, and performance monitoring reports.
• Provide technical input into product development, pricing, and policy wording enhancements.

Qualifications & Experience

• Minimum 4–8 years underwriting experience in short-term insurance, with at least 4 years focused on SME Casualty or liability lines.
• NQF Level 5 qualification in Short-Term Insurance (working towards/ or higher).
• RE 5 and FAIS compliant.
• Proven experience underwriting within delegated authority and working through digital or portal-based systems.
• Strong technical knowledge of SME markets, risk assessment, pricing methodologies, and claims trends.
• Advanced computer proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint).