Active Jobs at Shoprite Group of Companies

Purpose of the Job    

• The Shoprite Send Customer Support Specialist is to provide meaningful support to Shoprite Send regarding customer registrations, general customer queries, and store queries.
• This role efficiently manages all customer queries, going above and beyond to ensure client satisfaction, as well as collaborating with the broader Shoprite Send team to support their customers. Furthermore, this role manages escalated incidents, communicating incident progress whilst advocating for the client throughout the process.
• The Shoprite Send Customer Support Specialist applies well-developed query support knowledge and customer query insight to support new Shoprite Send project/product developments. This role requires flexibility to work weekends.

Job Objectives    

• Onboard customers and work with the Shoprite Send compliance team to process and approve customer applications.
• Be the customer-facing voice for account registrations, customer queries, stores queries and investigating and providing feedback to the call center or client.
• Owning and perfoming thorough analysis on account queries (including payment queries) and providing thorough feedback to the the customer and Shoprite Send Management team on issues identified. 
• Gather lessons learned of the query management process, and then use that information to create or improve policies, procedures, and best practice reference materials. 
• Providing prompt, efficient, detailed, customer-oriented service to Shoprite Send customers.
• Working with customer support peers from Computicket support and Shoprite Customer Careline to ensure a consistent and high-quality level of support. 
• Together with colleagues, drive projects that improve support-related processes. 
• Acting as the Voice of the Customer for our Shoprite Send customers, reporting and acting on observed areas for improvement.
• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
• Assisting with Stores, Computicket Call Center and Shoprite Careline communication during Shoprite Send new feature releases. 
• Assuming responsibility for developing detailed knowledge about Shoprite Send product and features, as well as key vendor new features and customer dispute processes. 

Qualifications    

• Matric/Grade 12 Certification - (essential)

Experience    

• +1 years' experience in Customer Service, account management support role or similar with a passion for customer advocacy and experience supporting financial products – (essential).

Knowledge and Skills    

• Proficient with Web Technologies and the Internet Experience taking ownership and driving resolution on escalated customer issues - (essential).
• Strong customer handling, conflict resolution, and problem-solving skills; focus on quality in customer experience - (desired).
• Proficiency in MS Office, with an emphasis on Excel - (essential).

Closing Date    

• 2026/01/26

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Purpose of the Job    

• OK Franchise is rapidly growing and we have an opportunity available for a Debtors Clerk in Brackenfell. A Debtors Clerk at OK Franchise is responsible for accurately processing and effectively reconciling complex trade debtors' accounts.
• This role is part of the debtors' accounts team that provides administrative support to the finance function including the collection of debt, whilst applying in-depth financial reconciliation knowledge to assist and liaise with debtors in recovering and reducing outstanding debt.

Job Objectives    

• Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data 
• Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted 
• Verify discrepancies and resolve clients’ billing issues. 
• Facilitate payment of invoices/credit notes due by sending bill reminders and contacting clients
• Sending statements to all customers
• Allocated payments to customer accounts and apply discount 
• Work on debtors ageing, follow up on outstanding payments
• Invoices/credit notes to be sent to customers before cut off to ensure payment is received 
• Ensure all payments are posted correctly with correct references 
• All queries to be attended to daily 
• Ensure allocations/discounts are put in the correct period 
• Attention to VAT portion when posting 
• Maintain customer relationships 
• Filing weekly 

Qualifications    

• Matric - (essential) 
• National Diploma in Accounting or related field (desired)  

Experience    

• +2 years’ experience as a Debtors’ Clerk or similar role with in-depth knowledge of core administrative support - (essential).  
• Practical experience and in-depth knowledge of Debtors Accounting principles including general ledger and journals - (essential)  
• Strong understanding and practice of good client care including telephone etiquette 
• Practical experience in SAP Finance - (desired) 

Knowledge and Skills    

• Demonstrates understanding of high-level accounting and mathematics   
• Practical knowledge of O365 with a strong proficiency in Microsoft Excel 
• High attention to detail

Closing Date    

• 2026/01/24

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Purpose of the Job    

• The Supplier Finance Specialist supports the execution of supplier finance activities, ensuring accurate financial transactions, compliance, and effective supplier engagement.
• This role focuses on operational delivery within the supplier finance function, assisting with onboarding, transaction processing, and reporting under the guidance of the Supplier Finance Manager.

Job Objectives    

Financial Operations & Transaction Support

• Process supplier finance transactions accurately and in compliance with company policies and procedures.
• Assist with daily reconciliations between the supplier finance platform and ERP systems to ensure data integrity.
• Investigate and escalate discrepancies or unresolved issues promptly to the Supplier Finance Manager.
• month-end closing activities by preparing transaction summaries and reports.
• Maintain accurate records of all financial transactions for audit and compliance purposes.

Supplier Onboarding & Support

• Coordinate onboarding activities for new suppliers, ensuring all documentation is complete and accurate.
• Provide initial guidance to suppliers on finance processes and platform usage.
• Respond to supplier queries promptly and escalate complex issues to the Supplier Finance Manager.
• Assist in scheduling training sessions for suppliers on platform functionality.
• Monitor onboarding progress and report any delays or issues to management.

Data Management & Reporting

• Capture and maintain supplier finance data accurately in designated systems.
• Generate standard operational and financial reports for review by the Supplier Finance Manager.
• Ensure timely submission of daily, weekly, and monthly reports as required.
• Validate data accuracy before reporting to stakeholders.
• Support ad hoc reporting requests for internal teams and audits.

Compliance & Risk

• Ensure adherence to company policies, regulatory requirements, and internal controls.
• Assist in monitoring compliance with supplier finance agreements and contractual obligations.
• Identify potential risks in transactions and escalate to management for resolution.
• Support implementation of fraud prevention measures and internal audits.
• Maintain confidentiality and security of sensitive financial information.

Stakeholder Coordination

• Liaise with internal teams such as Finance, Credit Risk, and Procurement to resolve operational issues.
• Maintain positive and professional relationships with suppliers through responsive communication.
• Coordinate with IT support for platform-related issues and escalate as needed.
• Assist in preparing presentations or updates for internal stakeholders on supplier finance activities.
• Collaborate with cross-functional teams to ensure smooth execution of supplier finance processes.

Qualifications    

• Diploma in Finance, Business Administration, or related field - (essential).

Experience    

• 2 years’ experience in supplier finance specialist, finance operations, or similar role – (essential).

Knowledge and Skills    

• Exposure to and an understanding of Corporate, Retail, and/or Customer interfacing environment in a similar role (non-sector specific) - (preferred).
• Proficiency in Microsoft Office, especially Excel - (essential).
• Exposure to SAP - (essential).

Closing Date    

• 2026/01/27

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Purpose of the Job    

To maximise sustainable liquor shop sales by:

• Supporting, monitoring, co-ordinating the effective management of the liquor shop staff
• Assuring reliable stock availability
• Minimising shrinkage and wastage
• Meeting and exceeding customer expectations

Job Objectives    

• HR administration
• Financial
• Sales maximisation
• Minimisation of wastage and in-store markdown (accountable losses) and shrinkage (unaccountable losses)
• Branch sales reporting
• Meeting customer expectations
• Business Processes
• Effective merchandising and stock availability assurance
• Housekeeping, health, safety and insurance risk assurance

Qualifications    

• Matric - essential
• Other - Valid driver's license

Experience    

• Sales management 
• Retail profitability 
• Knowledge of the functions that support sales and service
• Merchandising principles
• Supply chain knowledge
• Retail product / range knowledge
• Liquor product knowledge (e.g. types of beer, wine, brandies, whisky, etc.)
• Safety standards in the Liquor Store and the discipline to enforce those standards
• Knowledge of the National Liquor Act of 2003
• Customer service principles
• Knowledge of basic principles of shelf packing and stock management

Knowledge and Skills    

• Workplace / Industry Knowledge and Experience
• Sales management / supervisory experience in retail environment
• Experience within a similar work environment i.e. liquor store or shop
• Promotional planning 
• Sales reporting 
• Retail store operations management 
• Computer literacy 
• Interpersonal and communication skills
• Scheduling of staff
• Knowledge of basic principles of shelve packing and stock management
• Merchandising principles
• Workplace / Industry Skills
• Sales performance management
• In-store stock management
• Budget (cost) control
• Merchandising

Closing Date    

• 2026/01/27

go to method of application »

Purpose of the Job    

To maximise sustainable liquor shop sales by:

• Supporting, monitoring, co-ordinating the effective management of the liquor shop staff
• Assuring reliable stock availability
• Minimising shrinkage and wastage
• Meeting and exceeding customer expectations

Job Objectives    

• HR administration
• Financial
• Sales maximisation
• Minimisation of wastage and in-store markdown (accountable losses) and shrinkage (unaccountable losses)
• Branch sales reporting
• Meeting customer expectations
• Business Processes
• Effective merchandising and stock availability assurance
• Housekeeping, health, safety and insurance risk assurance

Qualifications    

• Matric - essential
• Other - Valid driver's license

Experience    

• Sales management 
• Retail profitability 
• Knowledge of the functions that support sales and service
• Merchandising principles
• Supply chain knowledge
• Retail product / range knowledge
• Liquor product knowledge (e.g. types of beer, wine, brandies, whisky, etc.)
• Safety standards in the Liquor Store and the discipline to enforce those standards
• Knowledge of the National Liquor Act of 2003
• Customer service principles
• Knowledge of basic principles of shelf packing and stock management

Knowledge and Skills    

• Workplace / Industry Knowledge and Experience
• Sales management / supervisory experience in retail environment
• Experience within a similar work environment i.e. liquor store or shop
• Promotional planning 
• Sales reporting 
• Retail store operations management 
• Computer literacy 
• Interpersonal and communication skills
• Scheduling of staff
• Knowledge of basic principles of shelve packing and stock management
• Merchandising principles
• Workplace / Industry Skills
• Sales performance management
• In-store stock management
• Budget (cost) control
• Merchandising

Closing Date    

• 2026/01/27