Active Jobs at Sun International

Job Purpose

• Responsible for the planning co-ordination and delivery of entertainment, events and activations across the complex as well as maintaining relationships with key stakeholders including sponsors, artistes, entertainers, internal and external customers with the objectives of creating a public image and the reputation of the business unit’s brand as the entertainment and casino establishment of choice

Key Performance Areas

Events and Entertainment Planning:

• Have an up-to-date understanding of facilities and products available for events
• Update the events calendar across multiple venues
• Attend pre-event meetings and work with client to understand their event / entertainment requirements
• Offer solutions in line specs and client requirements with regards to menus, decor, flowers, set-up, music, etc.
• Use any opportunities to upsell on the event!
• Co-ordinate logistical arrangements as per itinerary i.e transport, accommodation, food & beverage
• Load contracts; reviews of drafts and final contracts into CLMS system
• Include billing instructions for the event on the function sheets
• Co-ordinate the quote and payment process in line with the corporate procurement policies.
• Upload event information and compile function sheets into Opera Sales & Catering and distribute to relevant stakeholders and departments
• Record all correspondence from a company perspective to ensure brand is maintained.
• Resolve any problems and queries in accordance with contract stipulations with clients, and escalate when required
• Consolidation and tracking of expenses relating to shows and events; escalating variances
• Allocate and distribute complimentary tickets as per the deal sheet, ensuring tickets are distributed to the correct departments.
• Send out comp splits to department timeously for CRM initiatives
• Events & Entertainment Delivery: Compile the running order schedule to accurately reflect customer requirements
• Check that the venue set up meets technical (lighting, sound) and customer requirements
• Co-ordinate backstage/venue/entertainer as per production schedule and customer requirements
• Log calls with maintenance or IT to ensure resolution of any faults
• Communicate regularly with relevant stakeholders and inform entertainers or relevant departments of potential problems, changes, and additions to technical resources
• Conduct all entertainment checks at least 1 hour before event starting time
• Escalate any issues / challenges being experienced
• Update any final amendments to function sheets and ensure the distribution to all event stakeholder
• Complete post event administration including: event information documents, arena attendance figures and billing.
• Store and secure operating and entertainment equipment in line with standards
• Stakeholder Engagement: Communicate with clients to understand their needs, event opportunities, as well as any challenges encountered during the planning and co-ordination of the event
• Communicate with suppliers / contractors with regards requirements for specific events / entertainment, leveraging relationships to optimise the event within the set budget
• Collaborate with marketing to ensure all activations, entertainment and events are well publicised
• Liaise with promoters and their PR agencies to obtain the necessary point of sale marketing collateral, media releases, etc.
• Partner with suppliers in design and delivery of the entertainment / event requirements
• Liaise with multiple departments with the coordination and execution of Events and Entertainment logistics including; Marketing, Operations, Gaming, Food and Beverage, Security, etc
• Maintain excellent working relations with all key stakeholders to build and retain integral working relations
• Liaise with marketing management to evaluate the post-mortem of the event 

Requirements

Education

• Grade 12
• 1-2 year Diploma in Marketing is preferred 

Experience

• Minimum of 2 years experience in the entertainment industry
• Exposure in the gaming industry is preferred
• Work conditions and special requirements:
• Meets the requirements for a key Gaming Licence
• Ability to travel locally
• Ability to work shifts that meet operational requirements 

Skills and Knowledge

• Core behavioural competencies
• Dealing with customers
• Adaptable
• Conflict handling
• Planning and implementing
• Attention to detail
• Collecting information (including listening, asking questions)
• Problem-solving
• Clerical administrative functions
• Reviewing / evaluating (feasibility / compliance / alternatives/ etc)
• Networking skills
• Liaising and co-operating with other teams
• Public Relations / Developing relationships
• Technical/ proficiency competencies
• Events Planning & Co-ordination
• Entertainment Industry knowledge
• Entertainment set-ups
• Market research
• Contract and SLA administration
• Project management
• Strong English Verbal & Written Communication skills
• Business Acumen
• Digital acumen
• Financial awareness
• Emotional resilience and ability to handle pressure
• Proficient Computer Skills (MS Office/Opera/CLMS)
• Presentable, professional, creative, assertive team player with high energy levels

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Job Purpose

• To prepare and deliver exceptional food and beverage service within the restaurant operations; banqueting operations and / or on the casino floor to ensure that internal (SOP) standards are continuously achieved and professionally executed.

Key Performance Areas

Prepared Work Area

• Prepare mise-en-place, place settings and any other required checks and preparations for service 
• Set-up and break down for functions in line with event requirements and start times (when required) 
• Identify issues with regards the outlet’s floor appearance/ functioning of equipment and systems  
• Check cleanliness of own section or station 
• Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets  
• Use and store operating equipment in line with specifications and safety regulations 
• Participate in stock takes 
• Resolve or report on any anomalies to the required standards 

Service Execution 

• Keep up to date with regards food products, trends and cooking methodologies required to deliver menus 
• Understand and conduct all tasks in line with Food & Beverage standard operating procedures 
• Take guest orders accurately and timeously 
• Place guest orders in the system 
• Explain menu items 
• Make recommendations with regards beverages and menu items 
• Interact with kitchen staff respectfully around any special requests 
• Deliver food and beverage dishes to customers and present in line with standards 
• Be attentive to guest requests 
• Clear tables after guests have completed their meal 
• Provide billing to guests (where relevant) 
• Conduct cash-ups at the end of service (where relevant) 
• Leverage opportunities to upsell on promotional items 

Customer Engagement 

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times 
• Interact with guests and provide professional service standards and relevant solutions 
• Identifies customers and understand their preferences 
• Educate customers on business unit facilities, products, reward programme and current promotions 
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary 

Requirements

Education

• Grade 12

Experience

• 2 years previous experience as a waiter 

Skills and Knowledge

• Food & Beverage Product Knowledge 
• Food Service 
• Operating equipment use & care 
• Beverage service 
• Communications skill 
• Upselling skills 
• Basic Computer Literacy 
• Cashiering Services