Waitron (Cape Town) at Sun International

Job Purpose

• To prepare and deliver exceptional food and beverage service within the restaurant operations; banqueting operations and / or on the casino floor to ensure that internal (SOP) standards are continuously achieved and professionally executed.

Key Performance Areas

Prepared Work Area

• Prepare mise-en-place, place settings and any other required checks and preparations for service 
• Set-up and break down for functions in line with event requirements and start times (when required) 
• Identify issues with regards the outlet’s floor appearance/ functioning of equipment and systems  
• Check cleanliness of own section or station 
• Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets  
• Use and store operating equipment in line with specifications and safety regulations 
• Participate in stock takes 
• Resolve or report on any anomalies to the required standards 

Service Execution 

• Keep up to date with regards food products, trends and cooking methodologies required to deliver menus 
• Understand and conduct all tasks in line with Food & Beverage standard operating procedures 
• Take guest orders accurately and timeously 
• Place guest orders in the system 
• Explain menu items 
• Make recommendations with regards beverages and menu items 
• Interact with kitchen staff respectfully around any special requests 
• Deliver food and beverage dishes to customers and present in line with standards 
• Be attentive to guest requests 
• Clear tables after guests have completed their meal 
• Provide billing to guests (where relevant) 
• Conduct cash-ups at the end of service (where relevant) 
• Leverage opportunities to upsell on promotional items 

Customer Engagement 

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times 
• Interact with guests and provide professional service standards and relevant solutions 
• Identifies customers and understand their preferences 
• Educate customers on business unit facilities, products, reward programme and current promotions 
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary 

Requirements

Education

• Grade 12

Experience

• 2 years previous experience as a waiter 

Skills and Knowledge

• Food & Beverage Product Knowledge 
• Food Service 
• Operating equipment use & care 
• Beverage service 
• Communications skill 
• Upselling skills 
• Basic Computer Literacy 
• Cashiering Services