Active Jobs at Sun International

Job Purpose

• To prepare and deliver exceptional beverage services within the banqueting and / or restaurant operations to ensure that internal (SOP) standards are continuously achieved and professionally executed 

Key Performance Areas

• Prepared Work Area
• Prepare mise-en-place, and conduct any other required checks and preparations for service
• Identify issues with regards the bar display and surrounding areas in terms of appearance/ functioning of equipment and systems
• Stock bar for service
• Check cleanliness of own section or station
• Service Execution
• Keep up to date with regards food products, trends and drinks methodologies required to deliver menus
• Understand and conduct all tasks in line with Food & Beverage standard operating procedures
• Take guest orders accurately and timeously and place in the system
• Explain menu items and make recommendations with regards beverage menu
• Mix drinks and present beverage in line with guest order and outlet standards
• Be attentive to guest requests
• Clear glasses after guests have completed their drinks
• Provide billing to guests
• Conduct cash-ups at the end of service
• Complete beverage stock sheets each shift
• Leverage opportunities to upsell on promotional items
• Bar Standards
• Understand and conduct all tasks in line with F&B standard operating procedures
• Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
• Use and store operating equipment in line with specifications and safety regulations
• Participate in stock takes
• Conduct daily stock counts of bar smalls
• Resolve or report on any anomalies to the required standards
• Report on any breakages at the end of the shift
• Customer Engagement
• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times 
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products, reward programme and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary 

Requirements

Education

• Grade 12 preferred or Grade 10 (with relevant experience) 

Experience

• 2 years previous experience as a bartender 
• Cocktail bartending experience would be advantageous

Skills and Knowledge

• Work conditions and special requirements 
• Ability to work shifts that meet operational requirements
• Physically able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements
• Technical competencies
• Beverage / Cocktail Product Knowledge
• Barrister skills
• Operating equipment use & care
• Beverage service
• Communications skill
• Upselling skills
• Basic Computer Literacy
• Cashiering Services
• Core behavioural competencies
• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Checking
• Following Instructions 
• Team co-operation

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Job Purpose

• Responsible to supervise the day-to-day delivery of the food and beverage service and team within a specific outlet / conference center with the objectives of maintaining standards of service; enhancing the customer experience; and controlling operating equipment and stock in line with Company standards. 

Key Performance Areas

• Shift Supervision, Put in place staff scheduling and duty allocations to ensure maximum coverage.
• Handle shift briefings / handovers / shift reports.
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet. 
• Report and resolve any issues experienced. 
• Manage the control of stock and operating equipment as per SOP for the outlet. 
• Cash-ups at the end of the shift. 
• Food and Beverage Product Offering, Monitor service offering / products and pricing within F&B. 
• Make recommendations of improvements to the product and service offering.
• Co-ordinate the implementation of the food and beverage promotional calendar for outlets.
• Monitor customer service standards and identify any areas of concern. 
• Conduct maintenance walkabouts for front of house and back of house areas.
• Monitor health, safety, hygiene and environmental elements in the area. 
• Monitor the use and storage of operating equipment.  Monitor stock control and operating equipment control processes. 
• Investigate variances / discrepancies and take necessary action to correct.
• Conferencing Product, Liaises with clients.  Attends pre-conference meetings.
• Provides client with relevant solutions / options for conferencing – including set-up, themes, decor, lighting, equipment, etc.
• Conduct QA to ensure set-up is in line with client requirements.
• Is present at functions to ensure execution is in line with client requirements. 
• Manages staff appearance and floor appearance/ functioning of equipment and systems.  Control and management of stock and operating equipment as per SOP. 
• Liaises with Technical to ensure maintenance schedule plan is adhered to and any issues resolved.  Monitors and reports on functions. 
• Provide input into the post-mortem on events and makes recommendations for improvements. 
• Provides ideas and solutions that are innovative and in line with industry trends.  People Supervision, Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures.
• Identification of employee training needs.  Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet. 
• Supervise employee relations within the department.  Staff communication and motivation. 
• Performance contracting, reviews and development.  Assist in providing resources and removing obstacles to performance. Onboarding of new staff members. 
• Financial Control Authorise spend in line with budget. Conduct accurate 10, 20-day stock takes for the outlet in line with Company process. 
• Report on any variances for the outlet.  Work Conditions and Special Requirements 
• Ability to work shifts that meet operational requirements.  Physically able to move operating equipment. 
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements. 

Requirements

Education

•  3-Year Hotel School Diploma or equivalent national qualification in hospitality at Diploma level. 

Experience

• 3-4 years in the food and beverage industry including experience in banqueting, in-room dining; and / or restaurant operations.  

Skills and Knowledge

• Collecting Information, Team Co-operation, Verbally Informing, Supervising, Dealing with Customers, Appraising & developing, Problem-Solving.

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Job Description

Job Purpose

• The Gaming Technical Manager has the overall responsibility and accountability for leading and managing the gaming technical operations for the business unit in line with gaming regulations; legislative requirements and company standards.

Job Scope & Responsibilities

Gaming Technical Planning & Delivery

• Understand the Group Technical planning and delivery strategy and align Unit strategy
• Conduct SWOT analyses and feasibility studies
• Develop strategic objectives for the Unit’s gaming technical deliverables
• Facilitate the management and achievement of milestones of deliverables
• Understand and integrate leading trends and technology with regards surveillance and security practices
• Conduct a risk analysis of the business unit areas with regard to internal and external risk and compliance management
• Manage and allocate people and operational resources
• Align practices with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property
• Act as a Subject Matter Expert on gaming technical issues for the unit

Gaming Technical Standards & Governance

• Oversee the development and availability of gaming technical standards and processes at a unit level ensuring they are updated and communicated
• Integrates Group standards into Unit Operations
• Monitor and align practices with new legislative compliance, gaming regulation requirements and security protocols
• Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business.
• Conduct weekly walkabouts of work areas, both front of house and back of house areas to monitor compliance
• Conducts control self-assessments
• Ensure all staff are trained and found competent against job requirements
• Works with internal stakeholders (surveillance, security and internal auditors) to identify risk areas and address these

Technical Gaming Product

• Identifies product performance and makes recommendations to address opportunities and gaps
• Build a business case to motivate gaming enhancements and obtain stakeholder buy-in
• Compile and co-ordinate plans for the execution of new projects and machine moves
• Implement and manage approved projects in line with timelines and budget
• Measure and conduct post-mortem feedback on the implementation of new projects
• Shares unit successes with other operations

Reports

Complete the following reports in line with relevant requirements:

• Gaming Board reports
• Investigative/ Audit Reports
• Monthly Financial Review reports
• Risk Reports
• Month end reports
• FIC reporting

People Management

• Provides direction and support to management and employees with regard to surveillance, compliance and security policies, procedures, initiatives and innovations
• Provides motivation and leadership to promote positive working relationships and employee relations within the department
• Track, measure and enhance employee engagement
• Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent to build a solid talent pipeline
• Manage internal communication and development interventions
• to ensure competence levels of staff meet operational level
• requirements (right fit for the job)
• Source and Select talent as per EE plan
• Drive the employee value proposition
• Performance Management and coaching of reporting managers to ensure KPA’s are achieved
• Facilitates a performance management culture

Financial Management

• Financial Management for the Unit Gaming Technical function including:
• Budget
• Cost management
• Capex
• PIP and forecasting
• Financial reporting for the function

Customer Experience Management

• Develops standards on the customer experience for gaming technical in line with the unit strategy and customer value proposition
• Deals with escalations / complaints effectively and efficiently to resolution
• Be available on the floor to interact with VIP punters and guests when required
• Enable staff that interact with the customer telephonically or in person to provide quality customer experience standards.
• Monitor the customer experience offered by the team and address gaps

 Stakeholder relationship management

• Informs department / staff of information required to perform the duties in the gaming technical operations effectively
• Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA
• Liaises with marketing department to understand needs and make recommendations with regards technical promotional tools and application designs
• Manages the relationships and costing with vendors and suppliers
• Communicates any special guest requirements to other relevant operating departments
• Provides feedback and reports back to Unit management on the performance and challenges within the gaming technical environment
• Provides feedback on operations to management team on initiatives, performance, concerns, etc.
• Consult with stakeholders and provide feedback to necessary parties
• Provides direction and guidance on risk management to internal stakeholders
• Train and coach Business units to deliver the gaming technical objectives – legislative requirements, GB updates, leading practice in gaming technology, etc.

Requirements

Job Requirements

Education

• N4 with a trade (prior 1992)
• T3,S4 or equivalent (Light Current)

Experience

• Minimum of 3 years’ experience in Gaming Technical shift management position

Behavioural Competencies

• Motivating others / gaining co-operation
• Decision-making
• Problem-solving and designing equipment, systems
• Training; coaching; keeping abreast of new developments in field
• Planning and organisation
• Analysing / Diagnosing product performance
• Reviewing - Assessing feasibility; assessing compliance; efficiencies
• Appraising / Developing Others including evaluating for recruitment, performance, coaching and training
• Controlling people and non-people resources
• Influencing & negotiating skills

Technical Competencies

• Gaming Product performance methodologies
• Gaming equipment repair, care and maintenance
• Gaming Compliance Procedures
• Financial management
• Proficient Computer Skills – MS Office; EGS

Certifications/Accreditation/Registration/Licenses

• Meets the requirements for a key Gaming Licence

Work conditions and special requirements

• Ability to work shifts that meet operational requirements
• Mobility and ability to move around as per job requirements (including with the use of aids)
• Physically able to move and carry operating equipment in line with job requirements