Active Jobs at Telkom

Core Description

• Developing and increasing the carrier business sector and implementing solutions as designed and planned.
• Improve Customer value propositions across the service delivery value chain required to deliver the end-to-end Carrier Development customer value propositions.

Job Responsibilities

• Grow the carrier & global business portfolio revenue in line with business plan objectives.
• Implement existing programmes and proactively identify gaps and opportunities across the Marketing Mix
• Develop and Implement Customer Value Propositions and solutions across the Carrier Development, in collaboration with relevant stakeholders.
• Understand market dynamics/ trends and competitor activities, and their impact on the Openserve segments and align/ review and implement activities accordingly
• Interpret business plan and conduct planning sessions
• Draw and maintain an account plan for each client, informed by an understanding of the client’s strategy and objectives.

Core Competencies

Functional Knowledge/ Skills

• Telkom Procedures; Business Processes; Marketing; Management Tools; Performance Analysis; Telkom Policies; Market Trends; Business Management; Telecommunication; Market Forces; Telecoms Regulatory; Environment; Telkom Solutions, Offers, Product & Services Presentation Techniques; Team Management; Conflict Management; Communicating; Project Management; Report Writing technique; Business Acumen; Decision Making; Problem Solving

Competencies (Behaviour)

• Business Orientated; Decisive; Open Mindedness; Proactive; Customer Focussed; Supportive Conceptual Ability; Information Capacity; Motivational Capacity; Creativity

Certifications

• None

Education

• NQF 6: 3 year Diploma/ National Diploma

Experience

• 5 Years relevant experience

Additional Information

Qualifications and Experience:

• Qualifications preferably in Marketing/ Business/ Market Management or related field.
• Experience preferably in Marketing/ ICT (Telecommunication)/ business strategy and/or analysis/ Technical Product Development, of which 2 years should be customer facing/ consulting to external Marketing environment.

Special Requirements

• Valid Drivers license
• Willing to travel
• Willing to work long hours

Physical Requirements

• None

Key Stakeholders

• Product House
• Portfolio value chain (Sales, Pre Sales, Bid management, Project management, other channels, etc.)
• Telkom (and subsidiaries) Business Sales, Support and Customer Portfolio Management
• Telkom Solution Business
• Telkom Business Mobile
• Data Centre Operations, including Telkom Internet Operations
• Wholesale & Networks (TPD, TI, Wholesale, NNOC)
• Commercial
• Procurement
• Regulatory and Legal Services
• Finance (pricing, costing, revenue management)
• External Customers
• Suppliers/ Vendors/ Partners
• TGIT

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Core Description

• Through planning, leadership, coordination, measurement & control, to be responsible for the management & optimal use of high level support specialist, financial, system & technology resources to ensure that the Network, services & products are functioning optimally according to set standards.
• Ensure the high level support maintenance and associated operations of an area's core telecom Network & Service technologies both from a legacy and next generation perspective.
• This includes Special Service activation & assurance, quality acceptance and commissioning of new network elements.

Job Responsibilities

Responsible for the integration and execution of business drivers and key business objectives (20%)

• Implement operational plan
• Evaluate/ introduce/ integrate technology/ services/ solution
• Develop technical operational plans
• Research technology, solutions and services

Manages internal & external customer relationships (20%)

• Build and manage relationships with relevant stakeholders, i.e. Internal and external customers
• Provide high level support on network and services

Manages people performance and development (10%)

• Compile and execute Human Capital Plan
• Provide feedback, coaching and set performance standards
• Implement corrective actions, i.e. managing underperformance and correcting behaviour
• Develop staff/ customers
• Provide appropriate training and development initiatives
• Manage and assess performance and competence and recognize and reward performance
• Establish and enable sound work environment and culture for optimum staff performance

Drive compliance as per Telkom policies (10%)

• Implement conducive/ legislative environment

Drives operational efficiencies (30%)

• Improve network/ service & platform performance
• Upgrade network, services and Platforms
• Maintain network and services systems
• Conduct special investigations

Manages the development of budgets, expenditure and performance reporting (10%)

• Manage finances of section and monitor operational (OPEX) budget
• Maintain vendor/ partner and support contracts

Core Competencies

Functional Knowledge

• Business Plan; Fault Finding Procedures; Info & Communication Technology (ICT) Fundamentals; Internetworking Arch, Protocol & Topology; Management Tools; Network, Product & Services Technologies; Operational Management; Problem Solving; Processes; Telkom Policies & Procedures; Vendor & Contract Management

Functional Skills

• Analytical; Coaching; Communication; Computer Applications; Controlling Techniques; Decision Making; Empowering; Facilitating techniques; Interpersonal; Leadership; Planning; People management; People development; Performance achievement; Problem Solving; Report writing Techniques; System Thinking; Technical Equipment Handling; Telephone Etiquette

Attitudes/ Leadership Competencies

• Adaptability; Approachable; Business orientated; Committed; Conscientious; Customer Focus; Customer orientated; Decisive; Dedicated; Flexible/ Adaptable; Innovative; Integrity; Motivated; Perseverance; Performance Driven; Proactive; Professionalism; Punctual; Reliable; Responsible; Systematic; Business Leadership; Market Leadership; People Leadership; Personal Leadership; Thought Leadership; Values Aligned with Telkom Values (CHART)

Certifications

Education

• NQF 6: 3 year Diploma/ National Diploma in Engineering

Experience

• 5 Years relevant experience

Additional Information

Certification:

• Relevant standards or vendor certification (CCNP and higher, ITIL, Oracle, Metro etc.) will be an advantage

Special Requirements:

• Ability to work under pressure
• Available for operational escalations
• Need to be able to think beyond the short term
• Capable of handling complex and urgent operational situations

Special Requirements

Physical Requirements

Key Stakeholders

• Executive
• Management
• Network Management Centres (surveillance, control & Analysis)
• Service Operations Centres
• Network and Service Dispatch Centres
• Network and Service Field Operations
• Service management
• Vendors
• Network Provisioning
• TFMC

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Core Description

• To fulfill cross functional contract management responsibilities during both pre and post contractual matters whilst monitoring the performance of all allocated contracts and ensuring best practice contract management is implemented until close-out.
• This role will in this context be mainly responsible for managing the performance of Service Providers/ Contractors and own staff to ensure customer satisfaction.
• Implementing best practice contract management in the context of SRM will be a key aspect of this role.

Job Responsibilities

• Responsible for the accreditation and integration of Vendors into operations
• Oversee on-boarding of vendor technicians
• Record keeping of police clearance, ID cards, driver's license, tools, equipment and vehicle checks
• Implement vendor management business plan
• Identify targets & goals for environment
• Manages contract performance, business drivers and SLA's
• Implement best practice contract management for the entire contract management value chain
• Build relationships with vendors
• Responsible for documented liaison meetings including quality and safety scores
• Manage Vendor contracted SLA's
• Dispute resolution between vendors and Telkom/ vendor
• Assist with drafting and negotiation of contracts, addendums, statement of works etc.
• Create and implement contract guidelines relevant to different parts of the business and ensure required training is conducted.
• Document and communications management
• Contract value release management
• Dispute management
• Claims management
• Assist with change control management
• Align al contracts with Openserve's strategy
• Risk and issue management.
• Manages people performance and development direct reports
• Compile human capital plan and work force planning
• Provide people management to the team
• Provide appropriate training and development initiatives
• Manage employee health & safety
• Establish conducive work environment
• Drive compliance as per Telkom policies
• Compile plan for Sites, Stock, Quality and Safety compliance audits
• Manage service provider claims, disputes and audits
• Communicate and ensure compliance to Policies, Procedures and Work Instruction and legal requirements with Service Providers and staff
• Ensure quality & timelines are met
• Manages internal & external customer relationships
• Build relationships with relevant stakeholders by building and managing internal and external customer relationships
• Manages of budgets, expenditure and performance reporting
• Manage finances and resources of section
• Manage and approve vendor payments/ penalties according to DOA

Core Competencies

FUNCTIONAL KNOWLEDGE

• Financial Management; Business Acumen; Project Management; Change Management; Contract Management; Telecommunication ICT Environment; Telkom Products/ Services/ Policies and Procedures/ Law

FUNCTIONAL SKILLS

• Contract Management; Decision Making; Problem Solving; Leadership Communication; People Management; Performance Management; Conflict Management; Stakeholder Management

ATTITUDES/ LEADERSHIP COMPETENCIES

• Business Leadership; Market Leadership; Organizational Leadership; Personal Leadership; Thought Leadership; Customer Service Orientation; Team
• Player; Assertive; Able to operate independently

Certifications

Education

• NQF 6: 3 year Diploma/ National Diploma

Experience

• 5 Years relevant experience

Additional Information

Special Requirements

Physical Requirements

Key Stakeholders

• Organisational Business Units
• External and Internal Customers
• Suppliers, Vendors and Service Providers
• Virtual Project Teams
• Own staff

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Core Description

• Ensure timely and accurate execution of all the sales operations processes and procedures and act as a single point of contact to resolve queries and respond to requests from the customers, dealers and sales staff.
• To pro-actively interface with all relevant departments and possibly external partners, including management.
• To interface and interact with the Dealer or channel partners.

Job Responsibilities

OUTPUT 1

• Solved Customer/ Dealer Problems

SUB-OUTPUTS

• Gather information and determine root cause
• Identify and implement possible solutions
• Escalate customer care issues
• Provide reports for management

RANGE

• Dealer and customer related queries
• Dealer related complaints
• High level escalations

OUTPUT 2

• Registered Dealers

SUB-OUTPUTS

• Process vendor applications paper work
• File and store Dealer Agreements, annexure and vendors documents
• Coordinate interdepartmentally and within the sales operations team to ensure dealers are loaded on the various systems

RANGE

• Dealers
• WASP dealers
• Sales Channel

OUTPUT 3

• Processed Orders

SUB-OUTPUTS

• Maintain Order queues & Process orders as requested
• Coordinate interdepartmentally and with external appointed companies to ensure prompt delivery of order
• Monitor progress of order and provide clear, concise and timeouts feedback to customer and all other relevant stakeholders

RANGE

• All product related orders

OUTPUT 4

• Provided Support

SUB-OUTPUTS

• Manage and Maintain all Sales Operation IVR
• Provide admin support to Dealers & WASP business partners
• Manage and Maintain all Sales Operation Mailboxes

Provide admin support

• RANGE
• Dealers
• Customer complaints
• Dealer inbound calls
• Dealer loading of users
• Sales staff
• Management
• Dealer emails
• Systems, e.g pricing lists on SAP
• RICA Support
• Other departments

Core Competencies

FUNCTIONAL KNOWLEDGE

• Interpersonal; Analytical; Computer Applications; Problem Solving; Decision Making; Relationship Building; Communication; Telkom Processes & Procedures

FUNCTIONAL SKILLS

• Interpersonal; Analytical; Computer Applications; Problem Solving; Decision Making; Relationship Building; Communication; Customer Liaison

Certifications

• None

Education

• NQF 4: Grade 12

Experience

• 5 Years relevant experience

Additional Information

Experience:

• Commercial/ Sales admin/ experience.
• Experience in a mobile environment is a prerequisite.

Special Requirements:

• Excellent telephone manner and communication skills.
• Attention to detail.
• Effective, efficient and accurate work manner.

Special Requirements

Physical Requirements

• None

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Job Responsibilities

• Engage with the business stakeholders to understand business requirements.
• Conduct spend and market analysis and research to understand commodity trends within the organization compared to local and global trends.
• Draft and Manage own RFX's.
• Manage the governance processes during each RFX.
• Negotiate best value contracts for the company using TCO models.
• Manage medium to complex supplier relationships and contracts.
• Create and maintain an up to date, visible and accessible repository of procurement contract information indicating vendor, contract value, goods or services for which the contract exists; as well as flags indicating upcoming contract renewal or termination.
• Prepare and administer correspondence and contract documentation throughout the life cycle of a contract, including termination and contract closeout activities.
• Deliver efficient and effective contract management services to the stakeholders through determining the urgency, importance, impact and resource implications.
• Responsible for implementation and management of category/ commodity strategy.
• Analyze the spend baseline to manage the category profile, including risk assessment and supplier relationship.
• Manage the Buying Channel effectiveness based on reports in collaboration with cross functional sourcing teams.
• Manage the supplier selection, identification of potential strategic partners and fact based negotiations for the category.
• Manage the strategy implementation and sourcing execution against the established measures and controls in alignment with the overall KPI framework.
• Manage the cross functional sourcing team and measures category practices against best-in-class benchmarks to identify value delivery initiatives.
• Supports the management of internal customer feedback and query resolution on category and supplier performance.
• Administers periodic surveys to measure customer feedback for continuous improvement.
• Within the framework of the cross functional sourcing and supplier development teams, closely manages the relationship with internal Customers
• In line with the defined procurement strategy, manages the identification, classification and categorisation of suppliers.
• Manage Supplier relationships by establishing and maintaining rapport with all levels of supplier personnel and internal customers.
• Manage supplier development activities.
• Manage the BBBEE performance within the category.
• Identifies and recommends supplier innovations and manages implementation.
• In collaboration with the Compliance and Risk team, assesses and defines the supplier risk management plan and mitigation actions.
• Manage contract compliance and payment terms as per Telkom policies.
• Manage own delivery against agreed delivery plan and set timelines, identify obstacles to delivery and take appropriate action where required.
• Closely monitors contract compliance and flags areas of non-compliance for corrective.
• Executes high value Spot Buys where required.
• Support the team to source high value, unplanned ad hoc demands, to keep control over high spend utilising deep sourcing/ category expertise.
• Manage own performance and development.
• Manage own performance and development to ensure ongoing learning and development.
• Keep abreast of best practice procurement.

Core Competencies

FUNCTIONAL KNOWLEDGE

• Spend & Demand Analysis; Specification Analysis; Supply Market & Competitor Analysis; Value Chain & Total Cost Analysis; Strategic Category Management; Value Identification; Tendering; Contracting/ Legal; Content Management; Reporting & Procurement Controlling; Procurement Applications & MDM; Operational Contract Management; Supplier Relationship Management; Procure to Pay; Spot Buy Execution; e-Sourcing Event Execution

FUNCTIONAL SKILLS

• Communicating with Impact; Drive for Results; Team Working; Customer Management; Building Relationships; Project Management & Planning; Strategic Agility; Challenging & Influencing; Process & Policy Adherence; Business and financial analysis; Dealing with Ambiguity; Holding People Accountable; Leading High Performance Teams; Managing & Leading Change

ATTITUDES/ LEADERSHIP COMPETENCIES

• Business Leadership; Market Leadership; Organisational Leadership; Personal Leadership; Thought Leadership; Living the Telkom Values of Continuous Improvement, Honesty, Accountability, Respect, Teamwork (CHART Values)

Certifications

Education

• NQF 6: 3 year Diploma/ National Diploma in Law
• OR NQF 4: Grade 12

Experience

• 5 Years relevant experience
• OR 7 years experience

Additional Information

Qualifications and Experience:

• Relevant degree/ diploma (NQF level 6) or CIPS level 5.
• A Bachelor's Degree in Commerce or Accounting or Law or IT or Science (NQF level 7) will be an advantage.
• At least 5 years experience required in a Sourcing enviroment.

Special Requirements:

• Must have a good understanding of the ICT industry, with a focus on the Telecommunications market and trends.
• Experience in sourcing environment with large scale sourcing projects exposure.
• An understanding of the National Development Plan (NDP), NIPC, ICT sector guides and B-BBEE codes.
• Knowledge and experience in medium to complex negotiations, contracts management, business finance and strategic cost management.
• Experience in building and managing long term internal and external business relationships.
• Ability to lead and inspire his/her category team and succeed in a fast changing and highly competitive market, keeping the team focused on breakthrough procurement strategies and tactics to best leverage the procurement budget.
• Executive presence and credibility; with a focus.

Special Requirements

Physical Requirements

• None

Key Stakeholders

• Professional Business Services