Manager: Contract Management at Telkom

Core Description

• To fulfill cross functional contract management responsibilities during both pre and post contractual matters whilst monitoring the performance of all allocated contracts and ensuring best practice contract management is implemented until close-out.
• This role will in this context be mainly responsible for managing the performance of Service Providers/ Contractors and own staff to ensure customer satisfaction.
• Implementing best practice contract management in the context of SRM will be a key aspect of this role.

Job Responsibilities

• Responsible for the accreditation and integration of Vendors into operations
• Oversee on-boarding of vendor technicians
• Record keeping of police clearance, ID cards, driver's license, tools, equipment and vehicle checks
• Implement vendor management business plan
• Identify targets & goals for environment
• Manages contract performance, business drivers and SLA's
• Implement best practice contract management for the entire contract management value chain
• Build relationships with vendors
• Responsible for documented liaison meetings including quality and safety scores
• Manage Vendor contracted SLA's
• Dispute resolution between vendors and Telkom/ vendor
• Assist with drafting and negotiation of contracts, addendums, statement of works etc.
• Create and implement contract guidelines relevant to different parts of the business and ensure required training is conducted.
• Document and communications management
• Contract value release management
• Dispute management
• Claims management
• Assist with change control management
• Align al contracts with Openserve's strategy
• Risk and issue management.
• Manages people performance and development direct reports
• Compile human capital plan and work force planning
• Provide people management to the team
• Provide appropriate training and development initiatives
• Manage employee health & safety
• Establish conducive work environment
• Drive compliance as per Telkom policies
• Compile plan for Sites, Stock, Quality and Safety compliance audits
• Manage service provider claims, disputes and audits
• Communicate and ensure compliance to Policies, Procedures and Work Instruction and legal requirements with Service Providers and staff
• Ensure quality & timelines are met
• Manages internal & external customer relationships
• Build relationships with relevant stakeholders by building and managing internal and external customer relationships
• Manages of budgets, expenditure and performance reporting
• Manage finances and resources of section
• Manage and approve vendor payments/ penalties according to DOA

Core Competencies

FUNCTIONAL KNOWLEDGE

• Financial Management; Business Acumen; Project Management; Change Management; Contract Management; Telecommunication ICT Environment; Telkom Products/ Services/ Policies and Procedures/ Law

FUNCTIONAL SKILLS

• Contract Management; Decision Making; Problem Solving; Leadership Communication; People Management; Performance Management; Conflict Management; Stakeholder Management

ATTITUDES/ LEADERSHIP COMPETENCIES

• Business Leadership; Market Leadership; Organizational Leadership; Personal Leadership; Thought Leadership; Customer Service Orientation; Team
• Player; Assertive; Able to operate independently

Certifications

Education

• NQF 6: 3 year Diploma/ National Diploma

Experience

• 5 Years relevant experience

Additional Information

Special Requirements

Physical Requirements

Key Stakeholders

• Organisational Business Units
• External and Internal Customers
• Suppliers, Vendors and Service Providers
• Virtual Project Teams
• Own staff