Hot Jobs at Motor Industry Bargaining Council

Job Description
Duties and Responsibilities

• Capturing of manual payments on the system
• Validation of EFT payments that have missing information.
• Follow up on monies received with no documentation
• Follow up on documentation received with no payment
• Agree allocations from third party source documents to bank statements
• Provide administrative support to the Returns Department with regard to administration of payments received, online returns and liable person.
• Receive and escalate proof of payment of unknown deposits to allocate.
• Follow up on unallocated cash on all statuses (deleted, suspended, prosecution and liquidated)
• Phone employers requesting proof of payment of unknown deposits
• Phone employers requesting permission to allocate payments
• Trace unallocated deposits and refer to Finance to allocate.
• Payment splits (reconciling lump sum payments to multiple branches) to different employer codes
• Compiling documents for refunds
• Allocation of payments received to the correct employer codes and periods
• Transferring of payments from one employer to the other

Knowledge/Experience/Skills/Requirements

• Good verbal and written communication skills
• Ability to listen and give feedback
• Be able to persuade members to provide information required
• Must at all times be diplomatic and assertive
• Ability to work independently and accurately
• Must be a good team player and collaborate with team members
• Be able to deal with difficult members and resolve conflict
• Must have good analytical skills with attention to detail
• Good numeracy and calculation skills
• Good knowledge of SalesIogix,  Excel, word and Outlook

Job Requirements
Qualifications

• Matric (standard 10) with Business Economics, Accounting, (Mathematics optional) will be an advantage
• 1 year  experience
• 6 months to 1 year business administration  working experience
• Computer literacy, Microsoft, Email, Excel Word
• Studying towards a business administration short course will be an advantage

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Job Description
Duties and Responsibilities

• Logs and tracks all enquiries and complaints on the system (first line of support).
• Handle customer calls and provide accurate and satisfactory answers to queries and concerns the first time (First Call Resolution).
• Conducts preliminary investigations.
• Liaises with relevant stakeholders to resolve complaints.
• Provides customer services to all stakeholders via telephonic and other customer contact methods.
• Ensures service levels and performance is maintained in terms of the national MIBCO Mission, Vision and Statement. 

Knowledge / Experience / Skills / Abilities

• Ability to withstand pressure and provide the clients/customers with above average services.
• Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results.
• Must at all times be diplomatic and assertive with customers/clients.
• Ability to overcome obstacles, make informed decisions and resolve customer problems.
• Ability to work independently and use initiative along with problem solving abilities.
• Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
• Excellent communication skills
• Excellent interpersonal and telephone etiquette skills
• Must be meticulous in carrying out tasks/instructions with excellent attention to detail.
• Good team player

Job Requirements
Qualifications

• Matric (Grade 12)
• Call Centre / Financial / Administration Certificate or equivalent advantageous
• Knowledge and experience of Funds processing.
• Above average verbal communication and listening skills
• Customer service orientated behavior towards callers, service providers,
• Intermediate computer skills
• Experience within a call centre environment will be advantageous.

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• The Dispute Resolution Centre of the Motor Industry Bargaining Council (“DRC”) is an independent Dispute Resolution Body accredited by the CCMA to resolve Labour disputes that fall within the scope of activity of the Retail Motor Sector. The incumbent appointed in this position will conduct conciliation and arbitration proceedings. The incumbent will also when required to act in the position of the Managing Commissioner in regions where the DRC has offices, if and when required by the DRC.  

Major responsibilities / accountabilities

Administration

• Attend to complaints and correspondence received for and on behalf of the DRC.
• Attend where required to screening, allocation and processing of cases and applications.
• Issue high-quality arbitration awards within the statutory time limit of 14 days.
• Assist in quality control of awards

Dispute Resolution

• Conduct conciliations, con-arb's, arbitrations in both accredited and enforcement matters.
• Attend to interlocutory applications, including jurisdictional issues, rescission applications and S143 applications.
• Deal with requests for postponement as received by the DRC.
• Maintain an acceptable settlement rate.

Customer Service

• Attend to queries, complaints and correspondence received in own matters and where required on or behalf of the DRC
• Facilitate good relations between parties and provide guidance and support to both internal and external stakeholders.
• Ad hoc support to the Managing Commissioner and the DRC regional offices
• Maintain the DRC’s position as a high-performing dispute resolution body

Skills / Competencies

• Sound administration skills.
• Proven track record as a Conciliator and Arbitrator or exposure to dispute resolution processes.
• Thorough understanding and knowledge of the various Employment Law and relevant Labour Statutes
• Attention to detail.
• Integrity and honesty
• Good planning and organizational skills
• Above average verbal and written communication skills
• Ability to work independently and use initiative along with problem solving abilities.
• Ability to promote and build effective relationships with all stakeholders, i.e. existing, and prospective stakeholders as well as internal stakeholders, i.e. colleagues and management.
• Must have good interpersonal and high-level decision-making skills.
• Must be familiar with change management and transformation skills.
• Strong work ethic.
• Ability to consistently meet performance targets.

Job Requirements

Requirements / Experience

• Relevant degree
• Accredited as a CCMA commissioner or Bargaining Council panelist, Admission as an attorney/ advocate or postgraduate qualification in Labour Law  would be an advantage.
• Minimum of 3 years’ legal experience and competent knowledge of employment law, including but not limited to the LRA, BCEA, EEA and any other relevant legislation.
• Exposure in Human Resources and Industrial Relations.
• Basic knowledge of the MIBCO Collective Agreements will be an advantage. Competent knowledge of Labour Court processes and procedures
• Working knowledge of Microsoft Office
• Basic financial management experience
• Valid Driver’s License
   

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Job Description
Duties and Responsibilities

• Opening, drawing and maintaining of legal files
• General admin
• Coordinates the legal administrative process in any claims instituted as a result of legal action
• Compile, types and collate relevant documentation pertaining to all legal matters
• Compiles reports for the Legal Officer
• Submit required documentation timeously to the relevant departments
• Liaise with Internal Departments, DRC Members, SSC & DRC on referred cases.
• Prepares letters for communication and correspondence with Establishments, Unions, SSC & DRC.
• Compile Section 143 & 142A applications and send documents of to the DRC/SSC for certification award and issuing of Execution.
• Assist telephonic and walk in clients with queries on Legal matters.
• Assist members with completion of contingency claim forms.
• Help out when needed at Reception
• Debt collection on legal cases
• Processing of underpayments

Knowledge / Experience / Skills / Abilities

• Excellent verbal and written communication
• Excellent filing skills
• Ability to withstand pressure and provide the internal clients/customers with above average services
• Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results
• Ability to work independently and use initiative along with problem solving abilities
• Ability to build strong effective relationships with all stakeholders, ie existing clients and potential
• Clients as well as internal stakeholders, ie colleagues and management
• Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according
• to tasks and individuals involved
• Must be a good team player and achieve objectives as set out by supervisor
• Must be meticulous in carrying out tasks/instructions etc
• Must have interpersonal and telephone etiquette skills
• Must have good listening skills and attention to detail
• Basic report writing skills
• Work well under pressure and work well in a team.

Job Requirements
Qualifications

• Matric (Grade 12)
• 1 yr. experience within a legal environment
• Paralegal or other legal related qualification
• Above average typing skills
• Computer literacy - Advance MS Word
• Advanced administration skills

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Job Description
Duties and Responsibilities

• Receives and logs new social benefit funds applications.
• Ensures all member data on the Mibco system is correct and valid.
• Validates the application details.
• Ensures that the employee/employer is due for the benefit applied for.
• Assesses applications in accordance to the funds rules and regulations.
• Verifies the payment of the benefit due.
• Issue application forms, tax certificates and benefit statements.
• Handle client queries.
• Provides customer services to members, establishments, service providers and parties via written and / or telephonic communication.
• Ensures service levels and performance in customer administration is maintained in terms of the national Mibco Mission, Vision and Statements.
• Filing of all provident fund claims that are not on ready to process status.
• Process provident fund claims that are on ready to process status.

Knowledge/Experience/Skills/Requirements

• Verbal and written communication skills
• Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients   as well as internal stakeholders, i.e. colleagues and management
• Must be a good team player and achieve objectives as set out by supervisor
• Must be meticulous in carrying out tasks/instructions etc.
• Must have good interpersonal and low-level decision-making skills
• Must have attention to details
• Above average administration skills required

Job Requirements
Qualifications

• Matric (standard 10)
• General knowledge of benefit funds
• 1 year fund benefit processing/ assessment experience will be an advantage
• Customer orientated behavior
• Computer literate – Microsoft package (intermediate level) advantageous

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Job Purpose

Debt Collection

• Responsibility for the legal book
• Collection on Prosecuted employers
• Capturing and follow up on settlement agreements
• Follow up of deletion reports with inspectorate
• Follow up on write offs with SSC returns
• Negotiate with delinquent employers to maximise debt recovery
• Follow-up daily on progress of the PTP's and the respective statuses to optimise debt recovery
• Use effective communication and negotiation to ensure successful commitments to pay
• Liaison with all debtors via all communication mediums - must be willing to phone employers
• To receive and resolve queries received from Attorneys & external collection agents;
• To reconcile accounts in dispute with Attorneys & external collection agents
• To participate in various departmental ad-hoc initiatives.

Administration

• Account Reconciliation and liaison with Legal
• Accurate input of notes into SLX
• Assessing accounts for write offs and recommending to the Legal officer
• Update and maintain legal filing and maintenance of legal library
• Issue reminder letters, Final demand letters and default listing notification for periods not referred
• Refer returns to Regional Returns Processor, SSC Returns and ensure that these returns are processed

Customer Service

• Liaising with Legal officers and Legal Secretaries regarding the status of accounts
• Build and maintain relationship with Legal department, Inspectorate and Returns department
• Attend to walk in clients
• Handle incoming calls in a professional manner
• Liaise with attorneys, Liquidators and third parties
• Offer high class client service to both internal and external clients
• Respond to Client queries within 48 hours via telephone, e-mail, fax or post
• To liaise with other departments to address & resolve client queries

General

• General Admin Duties

Knowledge/Experience/Skills/Requirements

• Good written and verbal communication skills
• Ability to negotiate effectively
• Good Analytical skills
• Creative problem solving skills
• Strong Admin Skills
• Excellent customer service skills;
• Ability to work under pressure with high volumes of accounts
• Sound reconciliation & full function credit control experience/knowledge;
• Excellent telephone skills
• Sound understanding of both pre-legal and legal process (i.e. Liquidations, business rescue, execution, sale in execution)
• Sound computer literacy an essential (particularly Excel)
• Ability to deal with people and be result orientated

Job Requirements
Qualifications

• Matric (Grade)
• Recognized Finance / Credit Control / Legal / Business related qualification
• 3 to 5 years Legal Credit Control experience, including liaising with external Debt Collectors and Attorneys
• Working knowledge and understanding of Legal process will be advantageous (i.e. Liquidations, Business Rescue, Execution, Sale in Execution, Bad debts write offs)
• Experience in Legal Collections