Active Jobs at TransUnion

What We'll Bring:

• At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way.
• We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

Job Description:

Impact You’ll Make:

• Global Operations serve as trusted partners to our internal business clients. Our team maintains strong partnerships across the Global Operations organization and with our matrixed partners in Legal and Compliance, Global Technology and Data & Analytics. We have a dynamic blend of industry experience, Operations and compliance expertise.
• Team members are strong problem-solvers and project managers, and we encourage development and recognition for good work.
• This role will lead the Global Dispute function that supports regulatory processes at an international level. This role will be to share best practices, monitor performance, manage cost and ensure regulatory guidelines are met at a regional level.

What You'll Bring:

• This is a remote position, working SA hours with some overlap to the US dependent on business needs.
• The individual in this role will be responsible for coordinating with the applicable regional resources in understanding the local and state regulations to follow in order to manage the delivery of disputes in the various geographical locations.
• This individual will also coordinate and will have resources located in various geographical locations that will directly/indirectly report to them to align on dispute performance, enhancements and monitoring.
• Bachelor’s degree and 15+ years’ experience in the financial services industry in roles such as Operations, Contact Center, Regulatory Process Management or similar
• Experience navigating a highly matrixed organization
• Experience working with multiple time zones and cultures
• Excellent written and oral communications skills, with the ability to effectively interface with senior management and external entities
• People management skills, strong leadership, influencing, and relationship-building skills
• Excellent analytical and problem-solving abilities, with a keen attention to detail and a results-oriented mindset
• Pragmatic and practical mindset, with experience in thinking creatively and innovatively while managing Operations
• Strong project management skills and comfort with organizing and managing multiple priorities and deadlines concurrently
• You are proactive, take the initiative, and can work independently with little to no supervision
• Experience in evaluating the marketing of consumer financial services preferred
• Partner with internal business clients to help innovate creatively in ways that benefit consumers and streamline processes 
• Develop relationships with internal business clients, peers in Operations, and key stakeholders in Global Technology, Data & Analytics, to effectively navigate a highly matrixed corporate environment
• Lead the team is identifying technical opportunities to improve processes, reduce cost and improve the consumer experience
• Effectively manage and support the team, ensuring completion of projects, initiatives, goals and other strategic priorities
• Effectively coach and mentor the team, developing talent and creating opportunities for growth

End Date: January 9, 2026 

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What We'll Bring:

• This role based in the GCC SA, is responsible for contributing to the overall operational delivery within Commercial operations by conducting comprehensive business and trade information investigations, delivered to the TransUnion customer within the required service level at the required quality standard.
• This service is offered to TransUnion customers who rely on the business information updates to make informed business and/or credit decisions.
• This role contributes to the revenue generated by the product offering and is therefore held accountable at the service level and quality standards expected.

What You'll Bring:

• Assist with special projects and other duties as assigned.
• Sales skills are important to obtaining data from businesses.
• Perform timely investigations of commercial data [reports].
• Manage your work allocation and achieve daily and monthly targets.
• Provide accurate and in-depth business reports to internal and external customers.
• Researching company details through internet and their website.
• Conduct interviews with external clients through telephone.
• Confirming and updating accurate business information.
• Ensure quality process are followed [quality pack and processes].
• Updating financial information of the company such as balance sheet and income statements.
• Responding customers e-mails and exceed customer expectations above and beyond.
• Achieving of targets according to KPIs.
• Meets or exceeds in quality assurance metrics and service level agreement targets.
• Establishes and maintains positive work relationship with internal team and customers.
• Provide accurate, valid and complete feedback to TU stakeholders by using the correct processes.
• Provide clients with updates timely on matters experienced that have impact on them.
• Performs other related duties as required and assigned by the Associate lead [Team leader] or manager of operations.
• Communicate any critical issues to management promptly.  

Impact You'll Make:

• Good analytical, problem solving and decision-making skills relating to customers and sensitive issues.
• Minimum of 3 years of experience in customer service or related field as well as business sales skills.
• Well-developed written, oral and interpersonal skills with customers, and co-workers, including an ability to provide a user-friendly service over the telephone.
• An effective listener and exhibit patience during strained situations; Strong call handling and active listening skills.
• Familiarity with business language and financial statements.
• Ability to work under pressure.
• Detail oriented with the ability to manage multiple high priorities.
• Ability to work effectively both independently, unsupervised and as a team.
• Strong communication and customer service skills with the ability to maintain a professional and calm behavior.
• Proficiency with business computer applications is required: Internet, Web Based Applications, MS Office or other business software.
• Excellent time management skills, with the ability to prioritize and multitask and work under tight deadlines.
• Takes full responsibility and the required action for assigned tasks.

End Date: January 14, 2026

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What We'll Bring:

• The Risk function’s responsibility is to support TransUnion Europe in ensuring risks are identified, understood and managed appropriately in accordance with approved policies and risk appetite and to enable all colleagues to understand how risk management forms an integral part of everyone’s day-to-day role and responsibilities.
• As part of the Operational Risk and Resilience team, and reporting into the Operational Risk Manager the role holder will support the maintenance and management of the operational assurance reporting framework, ensuring a high-quality, consistent approach to Risk and Control Management is applied across TransUnion Europe.

What You'll Bring:

• Three years relevant experience of operating within a risk management function (or similar) within the financial services sector.
• Competency in planning and implementing risk reviews
• Good communication skills and the ability to articulate key messages across stakeholders at all levels.
• The initiative to propose solutions and to take action independently with the confidence to effectively challenge the status quo
• Methodical, thorough and diligent, with strong attention to detail and strong documentation and report writing and presentation skills.
• Organisation and time management, specifically working to deadlines with multiple deliverables
• Aptitude for learning, problem-solving and quickly understanding new and complex information.
• Highly developed ability to analyse and present data effectively
• Effective relationship building and stakeholder management skills.
• Ability to use standard Microsoft products to a high standard, including Outlook, Excel, Word, and PowerPoint.
• Strong knowledge of risk management principles and techniques.
• Experience of operating within a risk management function (or similar) of an FCA regulated firm, with sound knowledge of the UK financial services sector.
• Knowledge of data management environments to be able to make critical observations and drive continual improvement.
• Good understanding of data protection regulation regimes, such as UK General Data Protection Regulation and the Data Protection Act 2018.
• Experience of working with a Quality Management System certified to the ISO 9001 Quality Management Standard.
• Design and implementation of control dashboards and reporting.
• Educated to degree level or otherwise suitable experience.

Impact You'll Make:

• Engaging with various business owners to facilitate the maintenance and management of functional risk registers, including best-practice guidance on risk identification and assessment, risk and control articulation, risk mitigation action plan (improvement plan) development and the annual Risk & Control Self Assessment (RCSA).
• Planning and conducting control operation sampling exercises to verify controls are operating effectively, reporting findings to key stakeholders and agreeing appropriate remediation/corrective action plans where required.
• Supporting the preparation of high-quality papers, reports, and MI dashboard outputs for the European Risk Management Committee (EURMC) and other forums as required, to illustrate how the current control environment is performing.
• Escalating risk and control issues to the relevant stakeholders and governance forums as appropriate.
• Maintaining the accuracy of risk reporting tools and identifying and, where appropriate, facilitating improvements to the reporting tools. 
• Identifying and driving areas of control improvement for key processes and procedures to ensure compliance with all policies and standards.
• Facilitating the maintenance of the company’s ISO 9001 Quality Management System certification by planning and conducting internal reviews with key stakeholders, agreeing and driving remediation plans, facilitating the completion of audits by the certification body and ensuring any audit findings are followed up and resolved.
• For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.
• Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful.
• Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.
• A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively.
• Please note that being a credit bureau, some positions require a clear credit record.

End Date: January 19, 2026