Active Jobs at Vodafone Global Enterprise

Role Purpose/Business Unit:

• Defines and ensures implementation of the Vodacom Business Cloud, Hosting, Applications, AI & Security and future product needs Products and Solutions services strategy to ensure the delivery of revenue and profitability across all segment practices and channels. To formulate the strategy for the relevant Product & Solutions business unit, ownership of the business' complete Product suite, and drive innovation throughout. design and deliver an end-to-end strategy for the development of products to maximize existing customer bases and acquisition of new customers. Create an effective workforce and business process delivery channel that will provide a high-quality level of service exceeding client expectations to contribute to the organizations marketing and sales effort in ensuring continuous growth and sustainable profits. Set and optimize the overarching product roadmap, ideation process, product lifecycle process, positioning and pricing strategy. Collaborate with the Sales, Marketing and other relevant teams to optimize GTM’s and results. Support the development of specific product differentiation, pricing strategies and pricing optimization.
• Develops and leads strategic customer relationships and anticipates client requirements to drive sales, revenue and unmatched customer experience. Develops and expands the overall Vodacom Business Products and Solutions service offering through building close relationships with relevant internal and external stakeholders. Works closely with the various segment practices and channels to identify and successfully leverage the relevant Vodacom Business Products and Solutions.
• Owns the P&L for the Cloud, Hosting, Applications & Security team. Setup a high performing team that drives above market related growth.

Your responsibilities will include:
Strategy Formulation & Execution:

• Define and Execute long term Vodacom Business Products and Solutions strategy - with the aim to deliver revenue, margin and market share leadership.
• Develop and maintain a deep understanding of the relevant Products and Solutions market, key trends, the competitive landscape and enterprise application.
• Definition and design of Product propositions to lead the development future product roadmaps and industry propositions in collaboration with Technology Partners.
• Define and translate the organizational strategy into meaningful operational targets.
• Use customer insights to identify and evaluate strategic and innovative strategies that delivers disruptive customer-centric innovation, engagement and impact, both within and across product categories and create new revenue streams
• Capture and drive programmes than enable interconnected offers to enable customers to have a seamless and more effortless experience when consuming Beyond Mobile products.
• Design and lead revenue generating sales initiatives and pathways for route-to-market to support the execution of the VB sales strategy nationally.
• Ensure revenue & margin targets are achieved.
• Define and own the GTM Strategy for Value Propositions
• Identify potential new product and service opportunities based on market analysis, competitive intelligence, and customer feedback.
• Assess the market viability and potential return on investment for new technology offerings.
• Identify and nurture potential partnerships with other technology providers that can complement and enhance Vodacom's products and offerings.
• Define and ensure the technical architecture of the overall portfolio maintains the design and architectural principles of Vodacom’s technology landscape
• Achieve Portfolio Commercial Goals (Target revenue, new business & resign TCV, margin, EBIT & Opex)

Budget Management

• Manage financials and associated controls for effective cost control
• Rigorously monitor expenditure against approve budgets and put measures in place to address variances. Continuously identify areas for improved efficiency and reduced cost.
• Effectively manage function and its objectives in line with approved budgets, report variances as required and recommend / implement remedial action within span of control
• Assess expenditure and resolve gaps
• Review and authorize payments in line with approved budget and policy and submit for final processing

Ensure identification, implementation and development of processes to optimize cost efficiency
Channel Development and Sales Revenue Growth:

• Channel Development and Sales Revenue Growth: Focus on increasing net sales revenue within each segment practice and channel for Products and Solutions.
• Commercial delivery: Sets annual targets for the Products and Solutions Organization according to agreed business plan. Accountable for profitability and the delivery of this margin. Sell to bill and collect.
• Deliver through Product capabilities : IoT, Cloud and Fixed to develop future product roadmaps and industry propositions.
• Focus on increasing net sales revenue within each segment practice and channel.
• Delivering profitable revenue growth across product portfolios
• Responsible for Pan Africa growth through subsidiaries and group companies
• Understands the value of profitable customers and delivers outstanding service to our customers.
• Oversee and facilitate the annual business plans; sales cadence and pipeline management
• Deliver Services Vertical Profit and Loss Sales Plan
• Ensure service delivery translates into an above industry Net Promoters Score (NPS) standard.
• Partner with sales executive to sets annual targets according to agreed business plan to ensure profitability and the delivery of margin- Sell to bill and collect.
• Set and manage a governance plan to ensure consistency and adherence to technical standards and design, product development and pricing methodology and parameters, as well as the timely provision of key inputs from participating functions
• Conduct competitor product and pricing intelligence analysis to develop a robust understanding of our position in the market and an awareness of our competitiveness
• Establish a pricing elasticity methodology and run elasticity and customer profitability analysis to ensure informed pricing decision making
• Evaluate the price performance of products by developing a robust price monitoring plan and make corresponding price optimization recommendations

Stakeholder Management

• Strategic management of stakeholders to achieve success in the market. Builds collaborative partnerships and alliances for market success.
• Managing and collaborating with Vodacom Business Exco and senior sales leadership to develop growth plans for the business
• Collaborate, champion and enable effective leadership and cross-functional working relationships to create a unique, superior customer experience based on leadership practice. Connect and leverage the skills of various functional teams to generate synergy across all the different customer touch points
• Provide specialized and technical support to internal and external stakeholders to ensure achievement of functional and organizational objectives
• Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organizational goals.
• Develop and maintain key account relationships with channel partners, ensuring that channel partners are aligned to the customer experience expectations and to the sales partner strategy framework.
• Manage the multiple internal & external stakeholders across the landscape

Delivering through People:

• Lead the VB Products and Solutions Organization: Build a high performance & diverse organization, focused on generating growth opportunities from clients and prospects, and driving unique growth and development opportunities in line with relevant revenue & margin targets to be achieved.
• Performing through People: Supports and enables the team to succeed. Drive skill development and create fit for future sales organization capable of selling solutions
• Oversee the activities of the team to ensure effective delivery of business outcomes.
• Supports and enables the team to succeed by encourage frequent knowledge sharing between team members amongst other enablement initiatives.
• Create fit for future organization capability through skills development informed by skill gap analysis in line with business strategy and ensuring that the identified skills gaps, are addressed through training.
• Develop a high performing team by embedding formal performance management process, informal coaching through continuous 1:1 performance discussion
• Embed the Spirit of Vodacom by living the Spirit behaviours and ensuring consistent Spirit engagement initiatives.
• When required, initiate disciplinary processes for team members calling on support from HR when required
• Resolve grievances raised by team members and escalate only if required
• Motivate team members and ensure that their efforts are recognized by using Vodafone Stars platform.

The ideal candidate for this role will have:

• B Degree/Equivalent
• Postgraduate qualifications/MBA (Desirable)
• 10 to 15 years’ Technology engineering, management and sales experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
• Managing Large scale customer sales organization
• Portfolio management
• General management skills – particularly finance; marketing and HR
• 5 to 8 years management experience

Technical Competencies 

• Strategic mind set and out of box thinking
• Experience in solution selling within enterprise customers
• Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organization
• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
• Robust understanding of account P&L
• Experience working in multinational matrix organization
• Successful track record of managing multi- industry sales teams and demonstrate profitable revenue growth
• Strategic Thinking: Effectively delivers against assigned strategy, exceeding expectations. Translates strategy into clear areas of focus and priorities

Behavioral Competencies

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

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Role Purpose/Business Unit:

• Drive revenue and customer growth through the usage of Vodacom’s Products and Services across the unbranded channels within a geographical area. Manage and maintain the relationship with respective trade and channel partners, the internal organization, and suppliers. 

Key accountabilities and decision ownership:

• Manage the unbranded channel stores (NC/WH/AD’s/Informal stores) within a geographical location
• First line escalation from trade partners (customer queries) – ECLO
• Manage field marketing agency by ensuring operational compliance and excellence – retail pricing compliance, comparative pricing reporting, availability of stock, updated deals, campaigns & branding
• Achieving specific sales and customer service targets and objectives aligned to the unbranded regional strategy.
• Stakeholder relationships across national chains, wholesalers, alternative distributors and informal trade partners.
• Identify partnerships and collaborations to drive sales through brand and product awareness.
• Implement the distribution strategy within the Unbranded Channels space.

Key Responsibilities 

• To implement the Unbranded Channel strategy and roadmap, to ensure maximum  sales return and exposure.
• Attention and focus to be given to unbranded channels including National Chains, Wholesalers, Alternative distributors, spazas, traders, street hawkers, etc., mainly within the informal market.
• Establish and maintain relationships with informal traders and spaza operators on behalf of Vodacom to enable improved understanding and establish greater understanding of evolving consumer trends and behaviors.
• Ensure implementation and success of new products and services and identify opportunities to drive product awareness.
• Measure, Analyze and Report on a monthly basis on key activities, findings, learnings and areas of improvement and identify opportunities to improve sales and service that will positively impacts revenues, market share and customer experience.
• Create a monthly call cycle that outlines the store visits of both NC and informal stores, including partnership meetings on a monthly basis.
• Accountable for Vodacom’s KPI’s (revenue, base, market share, usage) in the designated locations and geographies.
• Manage & maintain relationship with trade partners end to end as first point of call/escalation, hence driving the acquisition, retention, and customer experience targets.
• Identify strategic opportunities to maximize profitability for area of responsibility. Liaise with the regional marketing team to facilitate promotions, presence branding and recommend ATL marketing opportunities within the area under care.
• To drive gross adds and VABS efficiencies in the Unbranded channel.
• To identify and recruit new business partners as per channel strategy, in order to increase distribution coverage.
• Implement and manage recovery plans for underperforming towns and stores.
• Manage third party outsource relationships to deliver on the Vodacom KPIs as per SLAs and proactively manage the development and implementation of the sales strategy, projects and general management, e.g., MSI.
• Monitor competitor activities and ensure gap closure through the development of competitor activity plans.
• Knowledge transfer - impart Knowledge transfer, P&P, campaigns, deals, trade bulletins to store staff.
• Provide insights for effective analyzing for improvement of TNPS across Retail touchpoints and ENPS for the Region
• Implement people transformation initiatives in third parties
• Analyze, resolve and feedback on all regional customer issues.

The ideal candidate for this role will have:

• Technical / professional qualifications and experience: 
• 3-5 years relevant experience (essential)
• Relevant experience in small business development, marketing or sales
• Experience within Retail or Business environment with exposure to Projects implementation, monitoring, commercial & performance management, and stakeholder management (advantageous)
• Work experience in the telecommunications industry (advantageous)
• Driver’s License EBO – (essential)
• Own vehicle (essential)

Core competencies, knowledge and experience:

• Sales Planning & Execution
• Sales & Distribution management
• Channel Marketing
• Performance Reporting
• Stakeholder and Business Relationship Management
• Strategic Partnerships management
• Negotiation Skills

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

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Role Purpose/Business Unit:

• Execute lease and electricity payments, ensuring accurate accounting and vendor onboarding.
• Focus on financial analysis, cost optimization, budgeting, and forecasting. Perform data analysis and reporting using tools like SQL, Excel, and PowerBI. Oversee vendor contracts and drive process improvements through digital transformation.

Your responsibilities will include:

• Facilitate payment of rental and electricity in conjunction with Finops Shared Services
• Prepare and manage accrual accounting of BTS leases as well as electricity provisions
• Onboard new vendors/landlord on Supplier Onboarding Portal based on specific documentation requirements
• Create, modify and/or terminate vendor/landlord and lease related details on relevant systems, platforms and tools
• Prepare checklist related to leases in accordance with best practice, IFRS16 and Vodacom specific requirements
• Manage the BTS electricity provisions and payment for leased TowCo sites, Rooftop sites, DAS sites etc.
• Implement cost measures in the property portfolio to avoid back-billing claims, budget overspend from various landlords (i.e. TowerCos, MNOs, Private)
• Prepare financial cost models to guide and drive cost optimization initiatives across the entire portfolio
• Perform various financial analysis (i.e. Cash Flow Forecasting and Analysis) of leases, rental and electricity portfolios
• Prepare cash flow and forecast report pertaining to leases and electricity
• Prepare Opex budget and forecasting pertaining to leases and electricity as part of LRP in conjunction with FBP and FinOps
• Perform and data analysis and interactive dashboard across the entire property portfolio using different tools SQL, Excel, PowerBI to give insights to Senior Management
• Build one-stop shop database of sites, leases, electricity account with touchpoint from various technical systems
• Develop Site lease rental benchmark across various portfolios and regions and provide quantitative analysis to guide commercial negotiations
• Prepare and produce high quality reports tailored for Executive and Management
• Transform the digital management of leases, rentals and electricity to reduce the manual tasks through automation
• Identify inefficiencies and gaps in the existing Lease and Electricity Management process and develop a robust process improvement plan

The ideal candidate for this role will have:

• Degree/Diploma in Accounting /Finance/ real estate
• 5 – 8 years relevant experience
• 5 years working experience in a Financial and Contract administration environment (essential).
• Legal related tertiary qualification (advantageous)

Core competencies, knowledge, and experience:

• Regulations
• Finance
• Accounting
• Policies & Procedures
• Economic Principles
• Persuading and Influencing
• Following Instructions and
• Procedures
• Planning and Organizing
• Teamwork and Collaboration
• Achieving Personal Work Goals and
• Objectives
• Adhering to Principles and Values

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Role Purpose/Business Unit:

• Lead and strategize the National Network Property team, ensuring optimal property portfolio performance and compliance. Oversee stakeholder engagement, drive automation, and manage vendor contracts. Handle lease and electricity operations, support regional targets, and implement cost-saving initiatives. Manage tower upgrades and ensure efficient policy execution.

Your responsibilities will include:

• Manage and lead the National Network Property team
• Draft and implement a strategy for National Network Property
• Cross regional tracking of Property portfolio performance, collation of information and report at senior leadership level (including regulatory reporting)
• Assist with and/or drive all projects within National Network Property space.
• Ensure Audit compliance and manage and resolve all audit findings
• Internal and External stakeholder management and engagement at senior management
• Liaise with Tower companies and ensure delivery against targets
• Drive automation and AI enablement of all administrative work
• Manage outsourced functions including VOIS
• Formulate and manage all NNP policies and processes and ensure regional execution within statutory guidelines
• Respond to queries relating to NNP from Competition commission, ICASA etc.
• Accountable for all 3rd party sharing (incoming and outgoing)
• Support regions in achieving their regional roll-out targets
• SPOC for all escalations on regional property related matters 
• Accountable for National Lease management, covering.
• Come up with Innovative ideas/projects/plans to drive cost saving initiatives across the portfolio nationally and ensure implementation
• Manage tower upgrades and increase available shareable towers.
• Manage approval process for tower additions, e.g. antennas, m/w dishes, fibre etc.

The ideal candidate for this role will have:

• Degree / Diploma in BSC -QS/ Building Science/ Civil Engineering/ Project Management/ Business Management/ Town Planning) – Essential
• A Formal course in Management (e.g. MDP/MDC) (Desirable)
• 8 + Years relevant functional experience
• 2 to 3 years Specialist or Supervisory or Management experience.

Core competencies, knowledge, and experience:

• Project Management
• Financial Management
• Commercial Law
• Occupational Health and Safety Act
• Quality and environmental principles (ISO certification)
• Contract law
• Local and provincial legislation (impact on Vodacom)
• Technical civil and electrical knowledge
• The base location for this role is Vodacom Midrand, Campus
• The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities.
• exclusive staff discounts offered in collaboration with partner companies.

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Role Purpose/Business Unit:

• Join the Data Enablement team to lead the Data Management function within IT. This is a fantastic opportunity to advance your career in analytics and be part of the exciting cloud transformation. In this role, you will be responsible for all new data and data governance delivery that supports business intelligence, analytics, and data-driven decision-making. You will work closely with the Data & Analytics (D&A) team, data engineering, and data governance teams to ensure accurate, consistent, relevant, and timely data delivery through various models to meet the diverse business needs.
• You will lead data management within the Data Enablement domain, collaborating closely with the Cloud Engineering & Analytics & Data Asset Build teams, as well as the Data & Analytics team within Finance, on both on-premise and cloud technologies to support the implementation of data solutions for Vodacom SA and Vodafone. The role also involves providing support to the business with ad-hoc data analysis where data is not available in central data environments. You will be required to lead a team in Data Enablement in VSA, setting direction for data management to ensure standards are implemented, skills are advanced, and best practices are shared.

Your responsibilities will include:
Data Governance: 

• Implementing & ensuring compliance to the data governance policies and procedures, including quality, security and compliance of data assets.
• Managing technical, business and logical assets with business and technical lineage.
• Metadata Management: managing metadata from various sources, including technical and business metadata.
• Data Lineage: Providing end to end data lineage and impact analysis
• Data Architecture: Designing and implementing Data Management capabilities & infrastructure 
• Data Modelling & Design: Develop data models and designing data structures, while optimizing the efficiency and quality of data collection.
• Data Security: Protecting sensitive data from unauthorized access and breaches.
• Data Solutions: Partner with solution architects to design and build data models to support transformational analytical solutions 
• Transformation: Lead change management process for all data modelling into cloud, align with Vodafone standards.
• Agile delivery: Engage wider Data & Analytics team and ensure rapid & accurate execution, working in partnership to deliver customer requirements
• Data Quality & Reference Data Management & Anomalies: Design and implement DQ framework to detect variance and anomalies in data also between different reports and analytical solutions & permanently remediate these anomalies. 
• AI into BI: Incorporate new technologies such as machine learning to increase process efficiencies and enhance data solutions
• Actionable insights: Deliver daily and monthly insights from data models to support commercial action and financial steering

The ideal candidate for this role will have:

• At least 10 years’ experience in data management, working with large complex datasets
• 3 year Diploma or Bachelor’s degree in Computer Science, Technology, Engineering or related field essential 
• Masters in Computer Science, Technology, Engineering or related field (preferred)
• Experience in managing large data teams across multiple projects
• Experience working with Ab Initio data management software, including the Metadata Hub (essential)
• Certified Data Management Professional (CDMP preferred)
• Excellent knowledge of SQL and working with relational databases
• Experience of working on Cloud technologies with ability to easily scale skills in cloud
• Comfortable working with Agile as part of a high-performance diverse team across three geographies

Core competencies, knowledge, experience:

• Proven track record of building clear strategy and driving business transformation programmes
• Advanced knowledge of Business Intelligence infrastructure and tooling
• Proven people leadership and strong negotiation and influencing skill
• Ability to balance multiple concurrent projects across multiple geographies. 
• A self-motivated analyst with experience in interpreting and analyzing complex & huge volume of data
• Detailed understanding of the telecommunications industry
• Outstanding analytical skills and problem-solving ability
• Experience of working on complex data modelling projects to support strategic, financial and/or regulatory mandates

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

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Role Purpose/Business Unit: 

• Managing, reporting, forecasting and analysis of Vodacom (Pty) Ltd operating expenses. Monthly analysis of financial information to support rolling forecast, gather operational information from business to deliver insightful management information to support commentary and analysis and deliver value by working as the FBP support to the support functions. 

Your responsibilities will include:

• Manage interface, delivery and reporting deadlines & requirements for month ends presentations and commentary
• Manage and consolidate Opex inputs for all the forecast cycles
• Prepare and share support functions Opex reports monthly
• Review PI and QBR benefit quantification for the relevant support areas 
• Manage the budgeting process together with the Support functions, by assisting them with inputs into PLN, preparations of their ZBB details and overall building of the narrative at CC level and higher consolidation
• Prepare Opex budget presentations for various stakeholders (EHOD’s ME’s, Chiefs and MD)

The ideal candidate for this role will have:

• B Comm Accounting or equivalent relevant qualifications 
• 5 - 8 years of experience (at least 3 years in Telecom industry)

Core competencies, knowledge and experience :

• Good knowledge of cost management.
• Understanding of systems and integration thereof into ERP
• Business planning
• Understanding of accounting processes
• Data extraction, transformation & manipulation skills
• Strong stakeholder management
• Strong with numbers
• Ability to drive business cases independently
• Fast learner, adaptable, and agile
• Digital inclination

Key performance indicators:

• Deliver all the reports and forecast submissions on time and with accuracy
• Proactively interface with the business partnering team to drive value. 
• Provide insights to the FM& A team on business performance

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

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Role Purpose/Business Unit:

• The Manager: Customer Insights functions as a consumer advocate, representing the customer's voice in business decisions. This role involves managing customer insights development, regional market research projects across formal and informal tools, and data analysis across services and payment types. The manager synthesizes project results into a deep understanding of customers and the market, using this knowledge to support product development, customer experience, and customer value management initiatives within the region.

Key accountabilities and decision ownership:

The primary objective is to use customer insights to better manage and optimize customer touchpoints, driving customer satisfaction and loyalty. Responsibilities include:

• Providing high-level support and customer service to internal clients as per performance contracts.
• Driving the local implementation of the CARE and Customer Experience Excellence strategy developed by COPS into the region and counties.
• Interpreting and analyzing statistical reports based on channel feedback and proposing action plans while maintaining relationships with key stakeholders.
• Driving improvements of all retail and customer touchpoints in the region, including NPS, TNPS, FTF/EFF, Average Waiting time, Qnomy, and pilots impacting CX.
• Acting as the regional custodian for tracking studies, condensing data into monthly and quarterly insights reports.
• Implementing the customer experience strategy, including digital-first strategy, developed by COPS into the region.
• Gathering and integrating customer insights requirements across the business to develop a deep understanding of consumer target segments within Prepaid, Postpaid, FTTH, and VFS to drive revenue growth.
• Managing research briefs for the region to build regional insights.
• Identifying opportunities to streamline processes to improve customer experience.
• Continuously reviewing the escalation matrix for different business channels to improve the speed of resolving customer-related issues.
• Building relationships and engaging with key stakeholders to improve customer journeys.
• Working with Channel Managers and Branded/Unbranded Specialists to implement CXX strategy and execute in-store elements.
• Providing ongoing feedback to COPS for continuous improvements on the CXX journey.
• Analyzing the regional customer base in conjunction with the CVM team to provide insights and recommendations on trends or behaviors.

Data Analyst:

• Collaborating with the CVM team and central Commercial Management team to develop base management campaigns that drive growth and retention strategies. 
• Monitoring regional performance across key KPIs to drive commercial actions to meet or outperform budget targets.
• Ensuring all business decisions are underpinned by sound analytical and consumer insights.
• Influencing key organizational strategies by holding various areas accountable for integrating insights and performance of associated actions.
• Analyzing the regional customer base to provide insights and recommendations on trends or base behaviors.

Product Lead:

• Collaborating with the CBU Core team during the product development process by gathering and prioritizing product requirements based on customer needs and market trends. 
• Understanding the development of postpaid, prepaid, FTTH, and VFS propositions against a planned roadmap with clear consideration of regional customer needs.
• Identifying market trends, customer needs, and competitor offerings to ensure timely, relevant, and high-quality product delivery.
• Evaluating the uptake of retail enablement and sales journeys to ensure store consultants have effective sales tools.
• Supporting and providing feedback to product teams for new product propositions.
• Leading proposition knowledge and training for branded and unbranded channel teams.
• Managing post-implementation reviews and recommending actions based on proposition performance.
• Using customer appreciation trackers to derive customer insights and strategy for CX, Product, and CVM growth objectives.

The ideal candidate for this role will have:

Must have technical/professional qualifications:

• 5-8 years of data and analytics experience in a regional environment
• Relevant Tertiary Degree/National Diploma
• Minimum of 2 years of experience in a people leader capacity
• Experience in leading cross-functional teams is advantageous
• Willingness to travel, must have a driver’s license and own vehicle
• Knowledge of products is advantageous

Core competencies, knowledge and experience:

• Customer Obsessed
• Knowledge of customer service principles
• Analytical abilities to manage big data
• Performance Reporting
• Capability of working in a complex organization
• Ability to build strong relationships and credibility with multiple levels internally and externally
• Result-driven
• Solution-driven
• Attention to detail and analytics within reporting
• Commercial acumen
• Strong communication skills, influencing and persuading teams to ensure effective collaboration across channels
• Strong understanding and knowledge of competitors’ products, services, and processes
• Operational excellence in regional areas to launch key products

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies