Active Roles at adidas Group

Purpose & Overall Relevance for the Organization:

• To manage all transactions with customers accurately and efficiently, on the POS system.
• Receiving payments and issuing receipts, gift-wrapping packages, and keeping track of all cash and credit transactions.
• Ensure all sale and refund transactions run smoothly and will help maximize customer satisfaction.

Essential Duties and Responsibilities:

• Manage transactions with customers using cash registers.
• Scan goods and ensure pricing is accurate.
• Collect payments whether in cash or credit.
• Issue receipts, refunds, change or tickets.
• Redeem coupons and vouchers.
• Cross-sell products and introduce new ones.
• Sell add-ons to customers to increase UPT.
• Resolve customer complaints, guide them, and provide relevant information.
• Greet customers when entering or leaving the store.
• Maintain clean and tidy checkout areas.
• Track transactions on balance sheets and report any discrepancies.
• Bag packages.
• Handle merchandise returns and exchanges.
• Driving CRM and NPS as a last point for customer contact in store.
• Sales responsibilities.
• Replenishment of sales floor.
• Housekeeping

Key Relationships:

• Customers, Peers, Store Manager and Deputy Manager.

Knowledge, Skills and Abilities:

• Basic PC knowledge.
• Familiarity with electronic equipment, like cash register and POS.
• Strong numeracy skills.
• Attention to detail.
• Strong communication and time management skills.
• Customer satisfaction-oriented.

Requisite Education and Experience:

• 5 - 6 years work experience as a Retail Cashier or in a similar role in sales.
• Grade 12 certificate or equivalent.

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Purpose & Overall Relevance for the Organization:

• Execute short-term and medium-term objectives for Business Unit Outdoor & SPSP across EM in Hyper local relevant manner.
• Implement Global Concepts-to-Consumer strategies in a locally relevant way, working closely with cluster teams, considering different consumer needs and channel playfield.
• Frame compelling range architecture which addresses different categories of responsibility to gain market share.
• Responsible for building a product range for the dedicated Category that fulfils the needs of the EM Hub and Clusters, which is competitive in terms of completeness, structure, price and margin.
• Support the seasonal BU range building and alignment process within the GTM milestones (EM Common range/power pack, Range handover, internal GTM Meetings, etc.)
• Collaborate regularly with global counterparts to identify business opportunities in the market and to maximize net sales and profitability (within global and EM strategic parameters). Be the EM “go-to” person for Global teams in categories of responsibility.

Key Responsibilities:

• Responsible for range selection, which addresses different cluster requirement and meet set KPI for the role. Net Sales and Margin responsibility across EM.
• Responsible for delivering complete 3 year category plan for respective BU, based on overall EM SBP and balanced with the needs of the horizontal Brand.
• Accountable for EM range selection and all Marketing related inputs e.g. pricing, FOB.
• Responsible for all aspects of merchandising the range including segmentation to meet all KPIs inc. efficiency, productivity, overlap, top line, pricing.
• Responsible for executing incremental business opportunities by capturing cluster inputs, trends, needs, SMU and other hyperlocal ABO creations.
• Support and steer the Brand Comms & Activation team in relation to globally consistent Category activation including locally relevant initiatives.
• Align with EM BA and EM Consumer Experience team to ensure horizontal relevance of concepts across the EM seasonal calendar
• Establish cleared shared goals within EM organization including Omni-channel category BU forecast as part of EM IBP process.
• Build productive relationships with CTC in Clusters aligning on BU strategy, ranging, activation calendar and local initiatives with the EM Strategy.

KPI’s

• Brand Health KPIs
• Running Category P&L
• EM Category Range Efficiency, SKU targets, Pricing targets
• EM Net Sales, Category growth, Key Franchise growth/share of NS and Go-in Margin
• Drive global and local race and run moments in hyper local relevant manner with EM BOS Comms and SPOMA team

Key Relationships:

• Category team in each Cluster
• EM Hub CTC, CTC AP and MOPS team
• Global BU Outdoor & SPSP team
• Finance & Demand Planning teams
• EM DTC, WHS and E-com hub teams

Knowledge, Skills and Abilities

• Advance excel and powerpoint knowledge. Strong communication skills. Experience in design and development and FTW and Apparel creation

In addition the individual must demonstrate:

• Passionate for sports, preferably product range specific with knowledge of Running
• Consumer-focused with deep product and range understanding with an excellent ability to balance brand and commercial aspects and build channel specific GTM solutions
• Advanced cross functional marketing knowledge and market experience and strong understanding of Retail, eCom and WHS channels in sporting goods, fashion or other youth culture brands
• Exposure to merchandising approach including assortment planning, FPST, Open to Buy, launch and exit calendars, rate of sales, and VM planning & execution.
• Ability to guide optimal range building as per segmentation strategy and option plan (product type, gender, price points) for different channels
• Pro-active (engaging & impact-oriented) mind-set, ability to think end-to-end
• Ability to work in agile environment with different culture and nationalities
• Strong organizational skills
• Commercial acumen: Strong numerical and analytical skills
• Good communication (both written and verbal), presentation and facilitation skills
• Ability to travel, domestic or international in short notice, as required

 Qualifications (Minimum required education and experience):

• University degree in business or fashion/sports, ideally with Marketing and sales focus or equivalent professional experience; MBA is a plus.
• 8+ years Brand Management and Merchandising experience, ideally in sporting goods, fashion or other youth culture brands.
• 2 year+ experience of working with diverse & remote teams
• Fluent English (verbal and written)
• Strong MS-Office skills (Word, Excel, PowerPoint), proficient in MS Office, Power BI

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PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION: 

• Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.

KEY RESPONSIBILITIES:  

• Ensures the highest level of adidas service is given to each customer.
• As needed, completes any regular sales transactions involving cash, credit, checks, etc.
• Involved indirectly with ticketing of products as well as checking paperwork against items received.
• Assists in product flow from stockroom to sales floor on a fill-in basis.
• Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
• Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
• Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
• Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
• Maintaining general housekeeping standards (Including cleaning of the store)
• Safekeeping of Company assets
• Loss prevention, monitoring sales floor and reporting any suspicious activity and follow security procedures/ SLAP.
• Ensure they take part in in-store training or digital training provided by the company (Atticus/AREA) to ensure they have product knowledge and role best practice.
• Familiarize themselves with Power BI tools to have more understanding of store performance, best sellers / blackhole product.

KNOWLEDGE, SKILLS AND ABILITIES:

• An absolute passion for retail & customer service
• Ability to use your initiative
• Clear and upbeat communication skills
• Flexibility- you can help during the week, during evenings and weekends too
• Previous fashion retail experience will be highly regarded but is not essential
• Adaptability, being able to handle various tasks and adapt to changing circumstances/situations

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:

• The passion to work within a team to deliver great results.
• Ability to perform in a fast-paced, high volume retail environment.
• Enthusiasm.
• A love for fashion and great confidence to style your customer with any look they want to create!

REQUISITE EDUCATION AND EXPERIENCE:

• Matric certificate 
• 0 - 1 years of retail experience