Active Roles at adidas Group

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION: 

• Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.

KEY RESPONSIBILITIES:  

• Ensures the highest level of adidas service is given to each customer.
• As needed, completes any regular sales transactions involving cash, credit, checks, etc.
• Involved indirectly with ticketing of products as well as checking paperwork against items received.
• Assists in product flow from stockroom to sales floor on a fill-in basis.
• Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
• Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
• Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
• Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
• Maintaining general housekeeping standards (Including cleaning of the store)
• Safekeeping of Company assets
• Loss prevention, monitoring sales floor and reporting any suspicious activity and follow security procedures/ SLAP.
• Ensure they take part in in-store training or digital training provided by the company (Atticus/AREA) to ensure they have product knowledge and role best practice.
• Familiarize themselves with Power BI tools to have more understanding of store performance, best sellers / blackhole product.

KNOWLEDGE, SKILLS AND ABILITIES:

• An absolute passion for retail & customer service
• Ability to use your initiative
• Clear and upbeat communication skills
• Flexibility- you can help during the week, during evenings and weekends too
• Previous fashion retail experience will be highly regarded but is not essential
• Adaptability, being able to handle various tasks and adapt to changing circumstances/situations

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:

• The passion to work within a team to deliver great results.
• Ability to perform in a fast-paced, high volume retail environment.
• Enthusiasm.
• A love for fashion and great confidence to style your customer with any look they want to create!

REQUISITE EDUCATION AND EXPERIENCE:

• Matric certificate 
• 0 - 1 years of retail experience

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PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION: 

Contribute to maximizing the profitability of the the store by supporting the Stockroom Operational needs and delivering a Flagship Stockroom Model for our Consumers: 

• To maintaining an effective and organized stockroom and logistical environment 
• To executes store operations with particular focus on product flow to and from the store, sales floor and back of house  

KEY RESPONSIBILITIES: 

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them 
• Use retail and commercial expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor 
• Use BI Report to prioritize Top sellers and Black Hole to drive BOH productivity and fast pace to push product to the floor 
• Be a role model for stockroom operations and complete deliveries quickly and accurately while adhering to stock protection procedures 
• Do weekly cycle count to resolve negatives on weekly report with management approval. 
• Accurately record and manage all inter-store and warehouse inventory movement and do this in a timely manner and ensure all shipments received posted, all inbound resolved and handle all discrepancies accordingly. 
• Monitor BOH schedule/planner VS shipments delivery schedule collaborates with management 
• Ensure adequate supplies to create an effective stockroom environment and continually maintain this (including all merchandise) within and around the vicinity 
• Comply with store policies and procedures to maintain a safe shopping and working environment 
• Identify improvement opportunities and communicate suggestions to store management to drive commercial success 
• Guide and train selected members of the store team on basic stockroom processes and behaviors 
• Collaborate productively and respectfully with team members 
• Make yourself available to support other team members when needed 
• Complete all applicable training programs and effectively apply the learning on the job 
• Seek coaching and learning opportunities to continually improve your performance 

KEY RELATIONSHIPS: 

• Customers, Inventory Control Team, Merchandising Team, Logistics Team, Peers and Supervisor 

KNOWLEDGE, SKILLS AND ABILITIES: 

• Adapts communication style to service both internal and external consumers dependent on the situation  
• Flexibly adapts approach to accommodate the needs of multiple internal and external consumers at the same time 
• Deals professionally with difficult situations 
• Use retail and commercial expertise to drive overall store sales by prioritizing the consumer and brand at all times and ensuring effective flow of merchandise to the sales floor 
• Learn and share knowledge with the team (culture of developing others) 

REQUISITE EDUCATION AND EXPERIENCE: 

• 2 - 4 years of retail experience and commercial- focused retail environment with stockroom knowledge experience, with a retail industry understanding 
• Intermediate numeracy and literacy and advanced verbal communication skills 
• Matric Certificate   

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PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION: 

• Ensures that overall sales and profitability goals for the store are met 
• Providing training to all associates 
• Assisting the store manager in the development of staff in compliance with adidas retail growth objectives and support the store’s succession plan 
• Overseeing the daily operation of the store and assuring compliance with adidas retail policy and procedure. 

KEY RESPONSIBILITIES:   

• Supports the store manager by implementing and maintaining a staff structure that minimizes payroll expenses and increases productivity, (monthly planner) using sales ratio performance balance. 
• Assists the store manager by evaluates employees’ performance on a day-to-day basis  
• Assists the store manager to spot talents, potentials and training needs 
• Manage IR matters, ensuring timely and consistent handling of employee concerns and compliance with policies 
• Perform or assist in the completion of all documentation associated with applicants, new hires, payroll. 
• Effectively utilize customer service, training, educational tools, and communication to develop staff in relation to adidas retail goals. 
• Maintains personnel files to company standards. 
• Assure adherence to all company systems and procedures. 
• Maintain confidentiality of adidas retail operating information. 
• Assure compliance with legal statutes and safety guidelines in overall management of store and associates. 
• Obtains the necessary skills, experience, and training from daily interaction with store management and outside training to develop necessary skills to assure promotability to next level. 
• Assure adherence to adidas retail visual presentation guidelines. 
• Implements the security procedures set forth by adidas head office including, but not limited to shrinkage control, and safety inspections. 
• As needed, assists in the development of merchandising, advertising and promotional programs to help meet the sales and marketing goals of the store. 
• Resolving customer complaints. 
• Assists in maintaining inventory levels by communicating with the store manager overages and shortages of product. 
• Assists the store manager to implement and maintain management systems for planning, organization, and controlling and auditing store operations. 
• Other duties may be assigned 

KNOWLEDGE, SKILLS AND ABILITIES:   

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  
• Ability to write routine reports and correspondence.  
• Ability to speak effectively before groups of customers or employees of an organization. 
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 
• Ability to use MS word, excel, outlook, and point of sale systems. 
• Ability to communicate effectively in English, both written and oral. 
• Ability to exercise good judgment and decision-making skills. 
• Excellent verbal and written communication skills. 
• Ability to effectively present to moderate size groups. 
• Ability to attend work in a regular and predictable manner. 
• Knowledge of how to supervise others. 

KEY RELATIONSHIPS:  

• Consumers, Peers, Key Retail Support Functions i.e Marketing Activations, VM, Operations, Vendors and Supports Functions, 

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:   

• Matric Certificate  
• Minimum 2 years of experience in a leadership role 
• 4+  years of retail experience