Job Vacancies at South African Qualifications Authority (SAQA)

• The most eligible candidate must hold an appropriate and recognised qualification at NQF level 4 in Information Management or equivalent.
• An NQF Level 5 in Information management on the 10 Level NQF will be an added advantage.
• A minimum of 2 years’ experience in data capturing, information management, call centre or customer service is required.
• More than two years in data capturing, information management, call centre or customer service experience will be an added advantage.
• The incumbent must have a good knowledge of client services standards and procedures.
• Computer Literacy, time management, customer focus, attention to detail and good written and verbal communication should be the strengths of those aspiring for this appointment.

Duties : • Render the required support to facilitate clients needs related to authentication services.

• Evaluate client needs and provide information and support to optimally address these while proactively managing expectations.
• Plan, organise and document activities to ensure the necessary focus, achievement of delivery targets and availability of performance data.
• Attend to client enquiries and complaints and redirect to the relevant role players to be addressed including walk-in client services.
• Monitor client requests and complaints on social media and redirect to the relevant role players to be addressed.
• Attend to client enquiries and complaints and redirect to the relevant role players to be addressed.
• Help to keep information sources / reference materials up to date, known and accessible.
• Populate enquiries register to ensure follow-up and statistical data.
• Promptly do the necessary (verbal and/or written) reporting.
• Screening of applications for compliance and provide feedback to clients.

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• The most eligible candidate must hold an appropriate and recognised qualification at NQF level 5 in human / social sciences, education, or administration or equivalent.
• An NQF Level 6 in human / social sciences, education, or administration or equivalent on the 10 Level NQF will be an added advantage.
• A minimum of 2 years’ experience in data capturing or information management is required.
• More than two years of relevant experience will be an added advantage.
• The incumbent must have a good knowledge of comparison of foreign qualifications standards and procedures.
• Computer Literacy, time management, problem-solving, attention to detail and good written and verbal communication should be the strengths of those aspiring for this appointment.

Duties :

• Plan, organise and document activities to ensure the necessary focus, achievement of delivery targets and availability of performance data.
• Implement workflow systems and apply these to individual applications.
• Screen applications for completeness and determine the necessary action.
• Communicate effectively with a range of national and international entities, ensuring accuracy and completeness in terms of client needs are achieved.
• Undertake verification (online as well as contact based) of client qualification achievements.
• Help to keep information sources / reference materials up to date, known and accessible.
• Undertake activities that show awareness of and sensitivity to client needs and a sense of urgency to meet these appropriately.
• Ensure end to end processing of verification and evaluation services are achieved.
• Maintain a proper register of the records of daily file tracking for reference and reporting purposes and identify issues that should be fed back to the team for continuous improvement.
• Maintain a professional working relationship with clients.