Administrator: Client Services at South African Qualifications Authority (SAQA)

• The most eligible candidate must hold an appropriate and recognised qualification at NQF level 4 in Information Management or equivalent.
• An NQF Level 5 in Information management on the 10 Level NQF will be an added advantage.
• A minimum of 2 years’ experience in data capturing, information management, call centre or customer service is required.
• More than two years in data capturing, information management, call centre or customer service experience will be an added advantage.
• The incumbent must have a good knowledge of client services standards and procedures.
• Computer Literacy, time management, customer focus, attention to detail and good written and verbal communication should be the strengths of those aspiring for this appointment.

Duties : • Render the required support to facilitate clients needs related to authentication services.

• Evaluate client needs and provide information and support to optimally address these while proactively managing expectations.
• Plan, organise and document activities to ensure the necessary focus, achievement of delivery targets and availability of performance data.
• Attend to client enquiries and complaints and redirect to the relevant role players to be addressed including walk-in client services.
• Monitor client requests and complaints on social media and redirect to the relevant role players to be addressed.
• Attend to client enquiries and complaints and redirect to the relevant role players to be addressed.
• Help to keep information sources / reference materials up to date, known and accessible.
• Populate enquiries register to ensure follow-up and statistical data.
• Promptly do the necessary (verbal and/or written) reporting.
• Screening of applications for compliance and provide feedback to clients.