Avaiable Jobs at Concentrix

Job Description

• The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Essential Functions/Core Responsibilities 

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved  at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Candidate Profile 

• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule

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Job Purpose:

• To drive sales excellence across the contact centre by leading coaching strategy, improving performance frameworks, and building sales capability beyond frontline team leadership. This role has strategic influence, works closely with operations leadership, and is responsible for delivering measurable revenue growth through enhanced sales skills and processes.

Key Responsibilities:

Coaching Strategy & Leadership

• Design, implement, and manage advanced sales coaching programmes across multiple teams.
• Train and mentor Team Leaders, Sales Coaches, and Supervisors to ensure consistent coaching standards.

Performance Management

• Analyse sales performance data to identify trends, gaps, and improvement opportunities.
• Collaborate with operations leadership to address underperformance at both team and campaign level.

Sales Capability Development

• Create sales training modules tailored to specific products, campaigns, or market changes.
• Lead workshops and masterclasses for top-tier sales skill development.

Stakeholder Engagement

• Partner with Workforce Planning, Quality Assurance, and L&D teams to align on performance improvement initiatives.
• Present coaching impact and performance insights to senior management.

Quality & Compliance

• Ensure all sales coaching activities are aligned with compliance, regulatory, and company standards.

Required Skills & Experience:

• Proven experience in sales coaching within a contact centre, preferably at a multi-team or multi-campaign level.
• Strong track record of exceeding sales and performance targets.
• Advanced knowledge of sales methodologies, performance metrics, and coaching techniques.
• Excellent facilitation, communication, and motivational skills.
• Ability to influence senior leaders and drive change.

Qualifications:

• Relevant sales, business, or L&D qualification (advantageous).
• Coaching or leadership certifications (e.g., ICF, ILM) preferred.

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Job Description

Essential Functions/Core Responsibilities:

• Strategic Sourcing: Conduct industry benchmarking and identify and pursue supplier performance optimisation and cost reduction opportunities across corporate-wide commodity categories.
• RFx Management: Develop and manage the RFx process for procurement projects, including supplier evaluation, contract term development, pricing, licensing, functionality assessments, and product/service acquisition.
• Procurement Analysis: Conduct detailed financial, functional, and opportunity assessments to support decision-making.
• Process Expertise: Apply deep knowledge of procurement best practices across the Procure-to-Pay process, including order management, vendor management, supplier contracting.
• Supplier Development & Management: Identify and implement supplier process improvement initiatives, while managing key supplier relationships to enhance value delivery and minimise product and service costs aligned with business objectives.
• Business Collaboration: Collaborate across departments to promote procurement best practices and methodologies throughout the organisation.

Candidate Profile:

• Experience: 2-4 years’ experience in procurement within IT (hard- and software) procurement or a highly competitive environment is a must.

Skills:

• Advanced negotiation, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities with excellent attention to detail.
• Ability to interpret and negotiate basic to complex terms and conditions.
• Demonstrated expertise in organising and prioritising tasks in a fast-paced environment.
• Advanced Microsoft Office applications.
• Proven ability to present information effectively to internal and external stakeholders.

​​​​​​​Attributes:

• Self-starter with a sense of urgency; thrives under pressure in both team and individual settings.
• Demonstrates business acumen and comprehensive understanding of organisational operations.
• Strong customer service orientation and professionalism.
• Ability to take initiative, demonstrate ownership, and focus on continuous improvement.
• Flexible and adaptable, with a proven ability to multitask and meet deadlines.
• Proficiency in English is a minimum requirement; multi-lingual preferred.
• Must be able to travel to the office in either Durban, Cape Town or Johannesburg on a regular basis (once per month or whenever required).

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Job Description

• The Manager I, Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation.
• This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.

Essential Functions/Core Responsibilities 

• Develop a department of well-trained, competent professionals who continuously improve the organization and themselves
• Conduct Train-the-Trainer sessions
• Conduct quarterly one-on-ones with Trainers
• Coordinate with the Quality Supervisor and Operations on consistency issues
• Create and maintain consultant training schedule
• Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Concentrix managers, supervisors and consultants
• Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization

Candidate Profile 

• Minimum of 2 years’ experience as a Training Manager within the BFSI (Banking, Financial Services, and Insurance) sector, preferably in a BPO or similar high-volume, customer-facing environment either
• Exposure/Quality Management experience Advantageous
• Clear Criminal and Credit Record
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Self-starter, sense of urgency, and works well under pressure
• Ability to foster a sense of professionalism and relationship building for self and team
• Strong attention to detail
• Ability to work a flexible schedule

Career Framework Role 

• Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.  Coordinates and supervises the daily activities of business or technical support or production team members. 
• In charge of handling single and medium-sized line of business.  Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.  
• Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback.  Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.  
• Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.