HomeChoice International PLC (HIL) is an investment holding company incorporated in Malta and listed on the JSE Limited. Through its operating subsidiaries, HomeChoice and FinChoice, the group sells innovative homewares merchandise, personal electronics and loan products to the rapidly expanding middle-income market in southern Africa through mail order (cat...
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Description
- The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation.
- You will assess customer needs, understand pricing and offers, and highlight product features.
- Additionally, you will resolve customer queries and manage payments, refunds, and credits.
What you will love doing in this role
- Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
- Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
- Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
- Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
- Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
- Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
- Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
- Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
- Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays.
- Working in the homewares retail industry would be advantageous
What we will love about you
- We love your energy and positive attitude, bringing enthusiasm to every task.
- We love your persuasive skills, guiding others toward desired outcomes.
- We love your ability to work independently or within a team, adapting seamlessly.
- We love your excellent communication skills, building strong connections with others.
- We love your analytical ability and attention to detail, ensuring accuracy.
- We love your resilience and adaptability, thriving in dynamic situations.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation.
- You will assess customer needs, understand pricing and offers, and highlight product features.
- Additionally, you will resolve customer queries and manage payments, refunds, and credits.
What you will love doing in this role
- Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
- Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
- Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
- Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
- Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
- Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
- Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
- Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
- Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays.
- Working in the homewares retail industry would be advantageous
What we will love about you
- We love your energy and positive attitude, bringing enthusiasm to every task.
- We love your persuasive skills, guiding others toward desired outcomes.
- We love your ability to work independently or within a team, adapting seamlessly.
- We love your excellent communication skills, building strong connections with others.
- We love your analytical ability and attention to detail, ensuring accuracy.
- We love your resilience and adaptability, thriving in dynamic situations.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation.
- You will assess customer needs, understand pricing and offers, and highlight product features.
- Additionally, you will resolve customer queries and manage payments, refunds, and credits.
What you will love doing in this role
- Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
- Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
- Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
- Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
- Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
- Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
- Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
- Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
- Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays.
- Working in the homewares retail industry would be advantageous
What we will love about you
- We love your energy and positive attitude, bringing enthusiasm to every task.
- We love your persuasive skills, guiding others toward desired outcomes.
- We love your ability to work independently or within a team, adapting seamlessly.
- We love your excellent communication skills, building strong connections with others.
- We love your analytical ability and attention to detail, ensuring accuracy.
- We love your resilience and adaptability, thriving in dynamic situations.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation.
- You will assess customer needs, understand pricing and offers, and highlight product features.
- Additionally, you will resolve customer queries and manage payments, refunds, and credits.
What you will love doing in this role
- Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
- Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
- Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
- Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
- Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
- Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
- Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
- Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
- Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays.
- Working in the homewares retail industry would be advantageous
What we will love about you
- We love your energy and positive attitude, bringing enthusiasm to every task.
- We love your persuasive skills, guiding others toward desired outcomes.
- We love your ability to work independently or within a team, adapting seamlessly.
- We love your excellent communication skills, building strong connections with others.
- We love your analytical ability and attention to detail, ensuring accuracy.
- We love your resilience and adaptability, thriving in dynamic situations.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- We’re looking for an End User Computing Specialist to join our dynamic IT team.
- This role is all about keeping our tech humming and our people supported from desktops to mobile devices, printers to VOIP phones, and everything in between.
What you will love doing in this role
End-User Support & Service Delivery
- Provide first and second-line support for all end-user devices including desktops, laptops, mobile phones, tablets, VOIP handsets, printers, scanners, and peripheral devices.
- Ensure all service desk incidents, tasks, and service requests are responded to and resolved within agreed SLA timelines.
- Proactively follow up on outstanding tickets and communicate effectively with users to manage expectations.
- Provide on-site and remote support across multiple locations, including head office and retail stores.
- Assist with onboarding of new employees, ensuring workstations, access, and required tools are ready on time.
- Set up and support user accounts, email configurations, and access to business applications.
- Escalate unresolved issues appropriately and follow through until closure.
Device Management & Technical Maintenance
- Install, configure, maintain, and troubleshoot hardware and software systems on end-user devices.
- Perform upgrades, patches, and routine maintenance across all user-facing systems.
- Monitor performance of IT assets and proactively resolve potential failures.
- Maintain IT asset inventory, including issuing, tracking, and recovering devices.
- Support imaging and deployment of new equipment using enterprise tools and automation where applicable.
- Maintain hardware standards and ensure devices meet business and security requirements.
Operational Procedures & Documentation
- Adhere to all Technical Services and IT operational procedures, ensuring compliance with internal controls.
- Create and maintain user guides, technical documentation, SOPs, and troubleshooting knowledge bases.
- Ensure timely and accurate completion of incident reports and change documentation.
- Contribute to process improvement initiatives and support ITIL-aligned practices.
Retail & Finance Environment Support
- Maintain IT operational readiness for all retail showrooms and finance departments.
- Troubleshoot and support POS systems, network connectivity, and device-related issues in stores.
- Work closely with infrastructure and network teams to resolve store-related technical incidents.
- Support HSE, compliance, and PCI-related policies through proper device configuration and controls.
Standby, After-Hours & Project Support
- Participate in the after-hours and weekend standby rotation to ensure 24/7 support coverage.
- Provide on-site support during critical business events, activations, and seasonal peak periods.
- Support IT rollouts, infrastructure upgrades, and hardware refresh projects as assigned.
- Assist with testing, deployment, and post-implementation support of new technologies.
Requirements
What we will love about you
- Proactive and solutions-driven mindset.
- Strong communicator with excellent facilitation and presentation skills.
- Can do attitude, self-motivated and thrives working independently.
- Well-organised, with strong planning and coordination abilities.
- Comfortable working under pressure in a fast-paced, changing environment.
What you’ll need to do this role
- Grade 12 (National Diploma – Advantageous)
- 3 years + Service Desk and or Desktop Support Experience
- ITIL certification and / or experience
- CompTIA Certifications such as A+ and N+
- Microsoft Certifications such as MCSA
- A valid driver’s license
Behaviours we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation.
- You will assess customer needs, understand pricing and offers, and highlight product features.
- Additionally, you will resolve customer queries and manage payments, refunds, and credits.
What you will love doing in this role
- Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
- Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
- Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
- Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
- Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
- Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
- Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
- Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
- Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays.
- Working in the homewares retail industry would be advantageous
What we will love about you
- We love your energy and positive attitude, bringing enthusiasm to every task.
- We love your persuasive skills, guiding others toward desired outcomes.
- We love your ability to work independently or within a team, adapting seamlessly.
- We love your excellent communication skills, building strong connections with others.
- We love your analytical ability and attention to detail, ensuring accuracy.
- We love your resilience and adaptability, thriving in dynamic situations.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation.
- You will assess customer needs, understand pricing and offers, and highlight product features.
- Additionally, you will resolve customer queries and manage payments, refunds, and credits.
What you will love doing in this role
- Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
- Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
- Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
- Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
- Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
- Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
- Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
- Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
- Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays.
- Working in the homewares retail industry would be advantageous
What we will love about you
- We love your energy and positive attitude, bringing enthusiasm to every task.
- We love your persuasive skills, guiding others toward desired outcomes.
- We love your ability to work independently or within a team, adapting seamlessly.
- We love your excellent communication skills, building strong connections with others.
- We love your analytical ability and attention to detail, ensuring accuracy.
- We love your resilience and adaptability, thriving in dynamic situations.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The preferred candidate will assume accountability for overseeing both the general management and operational activities of the homechoice Showrooms within Gqeberha and Surrounds.
What you will love doing in this role
Performance Management
- Achieve and exceed sales and profitability targets for all stores in the area.
- Leverage data-driven insights to improve store performance, including conversion rates, New Accounts, and Average basket size.
- Develop and implement targeted action plans that address any identified areas of improvement.
- Ensure stores maintain high standards of customer service and brand experience.
Product
- Visual Display Management: Ensure that all stores maintain world-class visual displays that align with brand standards.
- Personal Stylists Culture: Foster a culture where staff act as personal stylists, assisting customers in creating a home they love through expert product recommendations and styling advice.
- Guideline Implementation: Oversee the consistent implementation of visual merchandising guidelines across all stores, ensuring every location reflects the brand’s aesthetic and quality.
- Performance Metrics: Drive performance improvements through effective visual merchandising strategies that enhance gross profit (GP) and average item value.
- Innovation: Regularly assess and update display techniques to stay ahead of market trends and competitor offerings.
Expand into new markets
- Assist in identifying potential new store locations and market opportunities.
- Execute activations within neighboring towns to drive new foot traffic.
- Support new store openings, refurbishments, and store relocations.
- Collaborate with marketing to execute promotional campaigns.
Optimize risk and drive efficiencies
- Mitigate risk associated with cash, stock, OHASA and regulatory requirements in all stores in the area
- Improve the Goods Returned rate to achieve targets for all stores in the area
- Ensure all stores adhere with company policies, procedures, and operational standards.
- Conduct regular store visits to assess merchandising, stock levels and obsolescence, and adherence to visual guidelines.
- Address operational issues and escalate where necessary.
- Improve fraud detection skills in-store through collaboration with Fraud and Training.
People Management & Leadership
- Lead, coach, and develop Store Managers and their teams.
- Drive employee engagement and maintain a positive working environment.
- Manage performance, conduct appraisals, and implement corrective actions where needed.
- Ensure effective succession planning and staff development programs for key positions in the area.
- Manage performance in alignment with HR practices, and competently address cases of misconduct at a store level and/or disciplinary hearing stage.
Living the values
- Live and behave in alignment to the company values and promises.
- Drive value-driven behavior in all stores in the area
- Be receptive to feedback and have the courage to share ideas, feedback and suggestions in the right tone and the right forum
Requirements
What you’ll need to do this role
- Diploma or Degree required in Retail management, business management, or similar
- Minimum of 5 years’ experience in retail sales
- Minimum of 5 years’ experience in a management position
- A valid South African driver’s license
- What we will love about you
- Ethical and professional self-starter with high energy levels.
- Excellent planning and organizational skills with a customer centric attitude.
- Natural leader with the ability to mentor and inspire.
- Deadline and target driven with great attention to detail.
- Excellent communication and motivational skills with the ability to communicate at all levels.
- Ability to work well under pressure and manage stress effectively.
- Adaptable, flexible with loads of initiative.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate for this role will be responsible for the overall management and day to day operations of the homechoice Showroom Retail Space.
What you will love doing in this role
- Manage Sales and Operations: Oversee sales objectives and drive operational efficiency.
- Stock Control: Ensure effective stock management in alignment with procedures, customer needs, and visual display standards.
- Clear Communication: Facilitate accurate and timely in-store communication across the showroom.
- Cash Management: Oversee cash handling processes to ensure accuracy and accountability.
- Promotions and Displays: Execute and implement monthly promotions and visual merchandising displays.
- Store Security: Safeguard store security and prioritize the well-being of staff.
- Training and Development: Ensure category specialists are fully trained and equipped to excel in their roles.
- Achieve Sales Targets: Drive the achievement of monthly intake and NSV (Net Sales Value) targets.
- Customer Experience: Deliver a consistently exceptional customer experience.
- Stockroom Management: Oversee stockroom operations, reducing GRs (Goods Returns) and cancellations.
- Maintain Cleanliness: Ensure showroom and back-of-house areas are well-maintained and orderly.
- Reporting: Prepare and submit daily, weekly, and monthly reports to track performance and inform decision-making.
- People Management: Lead, motivate, and develop store staff to achieve business objectives.
- Project Management: Manage and implement key projects to support business growth and operational improvements.
Requirements
What you’ll need to do this role
- Relevant tertiary qualification (Sales & Marketing).
- Minimum of 5 years’ working experience within retail industry.
- Working in the homewares retail industry would be highly advantageous.
- Minimum of 5 years’ experience in leading a team within a sales target driven environment.
- Experience using MS Office packages.
- Must be available to work shifts, weekends and public holidays.
- Clear credit and criminal record.
What we will love about you
- We love your ethical approach, professionalism, and high-energy self-starter mindset.
- We love your planning, organizational skills, and customer-first attitude.
- We love your natural leadership, mentoring, and ability to inspire others.
- We love your drive to meet deadlines and targets with attention to detail.
- We love your communication, motivation, and ability to engage at all levels.
- We love your calm under pressure and effective stress management.
- We love your adaptability, flexibility, and proactive approach to driving results.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation.
- You will assess customer needs, understand pricing and offers, and highlight product features.
- Additionally, you will resolve customer queries and manage payments, refunds, and credits.
What you will love doing in this role
- Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
- Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
- Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
- Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
- Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
- Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
- Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
- Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
- Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays.
- Working in the homewares retail industry would be advantageous
What we will love about you
- We love your energy and positive attitude, bringing enthusiasm to every task.
- We love your persuasive skills, guiding others toward desired outcomes.
- We love your ability to work independently or within a team, adapting seamlessly.
- We love your excellent communication skills, building strong connections with others.
- We love your analytical ability and attention to detail, ensuring accuracy.
- We love your resilience and adaptability, thriving in dynamic situations.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate for this role will be responsible for providing an effective, efficient and value adding support function to the Outsource & Debt Recovery department.
What you will love doing in this role
- Meet department objectives by achieving performance metrics (targets) set
Focus on achieving all Outsource & Debt Recovery goals, targets & objectives set by the department:
- Operational Cash Outcomes
- Activation rates
- Roll rates
- Transfers to legal rates
- Conversion rates
- Day to day processes
Meet operational and quality efficiencies
- Liaising with Practitioners (also commonly referred to as external debt collection agents with regard to handover files, pay-overs and customer queries
- Manage, drive and influence Practitioners
- Support department management through effective communication on performance related outcomes with Practitioners
- Collate and present information to support panel accreditation and termination outcomes
- Dedicated entry-point to facilitate and communicate Practitioner performance targets
- Translate Practitioner performance outcomes into good tactical insights
Provide a comprehensive support function to the Outsource and Debt Recovery Department
- Capture all required data in order to ensure all systems are up to date and accurate
- Processing of all administration orders and payment schedules
- Ensure all documents are completed, signed and approved within the required timeframes
- Reconciliation and balancing of external debt collection control
- Processing of all direct payments and reconciliation of invoices
Liaise with stakeholders
- Continuously build and maintain relationships with internal and external stakeholders by acting as a brand ambassador for the Group
- Always ensure that clear and professional communication takes place between all relevant stakeholders
- Continuously work towards improving experience and service delivery
Reporting
- Monitor and report on agreed Practitioner reporting standards as per SLA
- Provide accurate reports in line with the departments requirements
Requirements
What you’ll need to do this role
Qualifications & Accreditations
- Grade 12 / Matric or Equivalent
Experience & Skills
- Minimum of 1 year experience in EDC management
- Knowledge and understanding of the Debt Collectors Act and the NCA
- Effective communication skills (verbal and written)
- Proven track record in problem solving whilst constructively managing conflict and disputes
- Excellent telephone etiquette
- Proven track record in report writing and presentations
- Must be computer literate (Email, Internet, Word, Excel and PowerPoint)
- Clear credit and criminal record
- Must not be currently debarred or declared not fit and proper in terms of the FAIS Act
- Performance-driven and results -orientated with a relentless drive to succeed
What we will love about you
- A strong can-do attitude and an energetic positive approach
- Attention to detail with a thorough approach to work
- Excellent listening and interpersonal communication (communicate across all levels)
- Team player but able to work independently
- Innovative and resilient to change
- Good planning and organisational ability
go to method of application »
Description
- The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation.
- You will assess customer needs, understand pricing and offers, and highlight product features.
- Additionally, you will resolve customer queries and manage payments, refunds, and credits.
What you will love doing in this role
- Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
- Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
- Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
- Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
- Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
- Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
- Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
- Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
- Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays.
- Working in the homewares retail industry would be advantageous
What we will love about you
- We love your energy and positive attitude, bringing enthusiasm to every task.
- We love your persuasive skills, guiding others toward desired outcomes.
- We love your ability to work independently or within a team, adapting seamlessly.
- We love your excellent communication skills, building strong connections with others.
- We love your analytical ability and attention to detail, ensuring accuracy.
- We love your resilience and adaptability, thriving in dynamic situations.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
Method of Application
Use the link(s) below to apply on company website.
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Gmail
Yahoomail