Available Jobs at Nexio

ROLE PURPOSE

• As a Business Analyst specialising in RPA projects, you will play a crucial role in identifying, analyzing, and implementing automation solutions to streamline business processes. You will collaborate with cross-functional teams to ensure successful project delivery and continuous improvement.

ROLE REQUIREMENT

• Process Analysis: Conduct a thorough analysis of existing business processes to identify opportunities for automation.
• Requirements Gathering: Work closely with stakeholders to gather and document business requirements for RPA solutions.
• Solution Design: Develop detailed process maps and design automation workflows in collaboration with RPA developers.
• Project Management: Manage RPA projects from inception to completion, ensuring timely delivery and adherence to project goals.
• Testing and Validation: Oversee the testing and validation of RPA solutions to ensure they meet business requirements and function as intended.
• Change Management: Facilitate change management activities to ensure smooth adoption of RPA solutions across the organization.
• Performance Monitoring: Monitor the performance of implemented RPA solutions and identify areas for improvement.
• Reporting: Prepare and present regular reports on project status, performance metrics, and ROI to senior management.
• Progress Tracking: Track project progress using Jira and ensure all documentation is updated on Confluence.

QUALIFICATIONS & EXPERIENCE

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• IITIL V4/5 Foundations
• Minimum of 3 years of experience as a Business Analyst.
• Technical Skills: Proficiency in RPA tools such as UiPath, Automation Anywhere, or Blue Prism. Familiarity with process mapping tools and techniques.
• Working experience in the following systems:  ServiceNow, ForceLink, MSPI, Siebel
• Analytical Skills: Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with stakeholders at all levels.
• Project Management: Proven experience in managing projects, with a solid understanding of project management methodologies.
• Tools Proficiency: Experience with Jira for progress tracking and Confluence for documentation management.
• Experience in a telecommunication operational environment - advantageous

Deadline:15th August,2025

go to method of application »

ROLE PURPOSE

• The primary purpose of this role is to support and enhance the Problem Management function through structured, ITIL-aligned processes, ensuring the effective management, documentation, and communication of service-impacting incidents across enterprise telecommunication services.
• The role is pivotal in compiling and reviewing outage reports, managing both internal and external communications, and ensuring alignment with organisational targets and communication standards.
• It involves close coordination with cross-functional teams to produce technical reports, initiate service improvement measures, and guide communication automation efforts. Additionally, the role contributes to knowledge sharing and operational excellence through the creation and maintenance of process documentation, customer guides, and executive reporting.

ROLE ACCOUNTABILITIES / KEY ACTIVITIES

• Understanding and conforming to the Problem Management documented work-flows and work delivery framework (ITIL-based).
• Constantly ensuring alignment with work activities and the annual targets set.
• Ability to perform general problem management activities in the Problem Management team as they pertain to telecommunication customer services and service processes.
• Compiling major outage reports (multiple customer services impacted) for network faults affecting any one of the enterprise technology areas, including enterprise network services (core layer 3 network), enterprise cloud services (hosting, firewalls, applications, storage services), transmission services (both core and access transmission services).
• Compiling individual customer incident reports for non-service managed customers in the enterprise business unit.
• Reviewing of incident reports compiled by service managers to ensure they conform with company communication standards.
• Compiling a monthly major outage analysis report which is submitted to group as part of their international major outage reporting requirements.
• Assistance in compiling general and technical notifications to both the internal business and customers when required.
• Management of the notification platforms and engagement with systems teams in terms of required communication enhancements required on these platforms.
• Compiling specialized technical reports requiring engagement with internal teams and co-ordination of activities to ensure required customer outcomes are met.
• Guiding and managing the communications requirements related to the automation of communications to customers
• Managing and coordinating network or service improvement initiatives focused on ensuring that permanent resolution measures are implemented for all major network outages requiring these.
• Compiling of technical documents such as technical process documents required for customer support, device installation guides etc.
• Compiling presentations, spreadsheets and documents required by management.
• Ensuring that the major outage communications process documents are updated as required, as well as updating of communication templates.

COMPETENCIES

• Well-developed investigative and analytic thinking abilities.
• Able to simplify and integrate often complex, disjointed, and technical information into concise written communications, which have a logical flow and are factual.
• Well-developed problem-solving skills.
• Substantive technical and business writing skills.
• Accuracy and detail oriented.
• Excellent networking and interpersonal skills.
• Well-developed prioritisation abilities.
• Good knowledge of and interest in the ICT industry and technology.

QUALIFICATIONS & EXPERIENCE

• Applicable, recognized ICT certifications e.g. Cisco CCNA and other similar ICT enterprise technology certifications, would be advantageous.
• A 3-year degree or diploma in information technology, business studies or journalism/publishing or similar.
• Matric/Equivalent
• Previous experience in an Information and Communication Technology (ICT) operational environment with a sound knowledge of telecommunications networks and how the different components function and relate to one another would be advantageous, but not essential
• Previous experience in a journalistic, business consulting, technical writing or technology training role would be advantageous, but not essential.

Deadline:15th August,2025