OneCart is South Africa's premier on-demand smart technology platform that connects multiple retailers to the consumer on one platform. The retailers displayed are based on the consumers geographical location, and the platform allows customers to shop for household items such as groceries and fast moving consumer goods, from multiple national retailer...
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Job purpose
- To effectively coach and lead their team in achieving the agreed goals by developing the necessary skills of each team member in achieving the required results.
- Developing and managing team performance, offering feedback and demonstrating the desired skills and expected work ethic
Duties and responsibilities
- Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily
- Spot check: Uniform, Orders, staff attendance, process and procedures
- Reporting: Adherence and staff attendance
- Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
- Support the team on special projects for continued operating efficiency and growth.
- Provide an operational perspective on Logistics to ensure best practices and protocols.
- Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI’s, specifically related to on-time fulfilment. Daily and weekly KPI reporting.
- Train and develop shoppers.
- Demonstrate consistent application of internal procedures.
- Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.
Staff Management
- Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.
- Conduct regular staff meetings with the team to improve motivation and communication
- Ensure that all staff report to work on time at all times.
- To facilitate training and coaching for staff members who generally lack service delivery.
- Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.
- Identify training needs initiate suitable training to better staff knowledge in their environment
Complaints Management
- Assist and attend to shopper and driver queries
- Resolves escalated customer complaints
- Provide constant feedback to the Area Manager on unresolved customer queries
- Investigate and respond to shopper queries.
- Foresees potential problems before they occur and takes action to prevent them from occurring
- Consults widely with people inside and outside own Branch to solve problems
Report
- To provide weekly feedback on staff performance levels.
- To provide reporting and associated performance insights on a daily, weekly and monthly basis
- Ensures accuracy of reporting
- Ensures real-time reporting is always available and visible
- Reports are accurate and timeously submitted to relevant parties
- Advise and check weekly reports for complaints, downtime reports, store productivity
Qualifications requirements
The following requirements are necessary:
- Be eligible to work in South Africa.
- A valid South African driver's license or a valid South African Professional driving permit (PrDP)
- Clean driving record.
- Must have your own vehicle or motorbike (registration documents to be verified)
- Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS
- 2-3 years Team Leader experience
Competencies and Skills
- Attention to detail
- Time management skills
- Conflict management skills
- Negotiation skills
- Professional verbal and written communication skills
- Responsive
- Effective planning and organizing
- Self-directed and motivated
- Interpersonal skills
- Ability to build and maintain relationships
- Resilience
- Decisive and action-orientated
- Assertiveness
- Ability to work independently and under pressure
- High emotional intelligence
go to method of application »
Job purpose
- To effectively coach and lead their team in achieving the agreed goals by developing the necessary skills of each team member in achieving the required results.
- Developing and managing team performance, offering feedback and demonstrating the desired skills and expected work ethic
Duties and responsibilities
- Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily
- Spot check: Uniform, Orders, staff attendance, process and procedures
- Reporting: Adherence and staff attendance
- Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
- Support the team on special projects for continued operating efficiency and growth.
- Provide an operational perspective on Logistics to ensure best practices and protocols.
- Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI’s, specifically related to on-time fulfilment. Daily and weekly KPI reporting.
- Train and develop shoppers.
- Demonstrate consistent application of internal procedures.
- Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.
Staff Management
- Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.
- Conduct regular staff meetings with the team to improve motivation and communication
- Ensure that all staff report to work on time at all times.
- To facilitate training and coaching for staff members who generally lack service delivery.
- Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.
- Identify training needs initiate suitable training to better staff knowledge in their environment
Complaints Management
- Assist and attend to shopper and driver queries
- Resolves escalated customer complaints
- Provide constant feedback to the Area Manager on unresolved customer queries
- Investigate and respond to shopper queries.
- Foresees potential problems before they occur and takes action to prevent them from occurring
- Consults widely with people inside and outside own Branch to solve problems
Report
- To provide weekly feedback on staff performance levels.
- To provide reporting and associated performance insights on a daily, weekly and monthly basis
- Ensures accuracy of reporting
- Ensures real-time reporting is always available and visible
- Reports are accurate and timeously submitted to relevant parties
- Advise and check weekly reports for complaints, downtime reports, store productivity
Qualifications requirements
The following requirements are necessary:
- Be eligible to work in South Africa.
- A valid South African driver's license or a valid South African Professional driving permit (PrDP)
- Clean driving record.
- Must have your own vehicle or motorbike (registration documents to be verified)
- Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS
- 2-3 years Team Leader experience
Competencies and Skills
- Attention to detail
- Time management skills
- Conflict management skills
- Negotiation skills
- Professional verbal and written communication skills
- Responsive
- Effective planning and organizing
- Self-directed and motivated
- Interpersonal skills
- Ability to build and maintain relationships
- Resilience
- Decisive and action-orientated
- Assertiveness
- Ability to work independently and under pressure
- High emotional intelligence
go to method of application »
Job purpose
- To effectively coach and lead their team in achieving the agreed goals by developing the necessary skills of each team member in achieving the required results.
- Developing and managing team performance, offering feedback and demonstrating the desired skills and expected work ethic
Duties and responsibilities
- Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily
- Spot check: Uniform, Orders, staff attendance, process and procedures
- Reporting: Adherence and staff attendance
- Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
- Support the team on special projects for continued operating efficiency and growth.
- Provide an operational perspective on Logistics to ensure best practices and protocols.
- Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI’s, specifically related to on-time fulfilment. Daily and weekly KPI reporting.
- Train and develop shoppers.
- Demonstrate consistent application of internal procedures.
- Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.
Staff Management
- Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.
- Conduct regular staff meetings with the team to improve motivation and communication
- Ensure that all staff report to work on time at all times.
- To facilitate training and coaching for staff members who generally lack service delivery.
- Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.
- Identify training needs initiate suitable training to better staff knowledge in their environment
Complaints Management
- Assist and attend to shopper and driver queries
- Resolves escalated customer complaints
- Provide constant feedback to the Area Manager on unresolved customer queries
- Investigate and respond to shopper queries.
- Foresees potential problems before they occur and takes action to prevent them from occurring
- Consults widely with people inside and outside own Branch to solve problems
Report
- To provide weekly feedback on staff performance levels.
- To provide reporting and associated performance insights on a daily, weekly and monthly basis
- Ensures accuracy of reporting
- Ensures real-time reporting is always available and visible
- Reports are accurate and timeously submitted to relevant parties
- Advise and check weekly reports for complaints, downtime reports, store productivity
Qualifications requirements
The following requirements are necessary:
- Be eligible to work in South Africa.
- A valid South African driver's license or a valid South African Professional driving permit (PrDP)
- Clean driving record.
- Must have your own vehicle or motorbike (registration documents to be verified)
- Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS
- 2-3 years Team Leader experience
Competencies and Skills
- Attention to detail
- Time management skills
- Conflict management skills
- Negotiation skills
- Professional verbal and written communication skills
- Responsive
- Effective planning and organizing
- Self-directed and motivated
- Interpersonal skills
- Ability to build and maintain relationships
- Resilience
- Decisive and action-orientated
- Assertiveness
- Ability to work independently and under pressure
- High emotional intelligence
go to method of application »
Job purpose
- To effectively coach and lead their team in achieving the agreed goals by developing the necessary skills of each team member in achieving the required results.
- Developing and managing team performance, offering feedback and demonstrating the desired skills and expected work ethic
Duties and responsibilities
- Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily
- Spot check: Uniform, Orders, staff attendance, process and procedures
- Reporting: Adherence and staff attendance
- Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
- Support the team on special projects for continued operating efficiency and growth.
- Provide an operational perspective on Logistics to ensure best practices and protocols.
- Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI’s, specifically related to on-time fulfilment. Daily and weekly KPI reporting.
- Train and develop shoppers.
- Demonstrate consistent application of internal procedures.
- Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.
Staff Management
- Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.
- Conduct regular staff meetings with the team to improve motivation and communication
- Ensure that all staff report to work on time at all times.
- To facilitate training and coaching for staff members who generally lack service delivery.
- Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.
- Identify training needs initiate suitable training to better staff knowledge in their environment
Complaints Management
- Assist and attend to shopper and driver queries
- Resolves escalated customer complaints
- Provide constant feedback to the Area Manager on unresolved customer queries
- Investigate and respond to shopper queries.
- Foresees potential problems before they occur and takes action to prevent them from occurring
- Consults widely with people inside and outside own Branch to solve problems
Report
- To provide weekly feedback on staff performance levels.
- To provide reporting and associated performance insights on a daily, weekly and monthly basis
- Ensures accuracy of reporting
- Ensures real-time reporting is always available and visible
- Reports are accurate and timeously submitted to relevant parties
- Advise and check weekly reports for complaints, downtime reports, store productivity
Qualifications requirements
The following requirements are necessary:
- Be eligible to work in South Africa.
- A valid South African driver's license or a valid South African Professional driving permit (PrDP)
- Clean driving record.
- Must have your own vehicle or motorbike (registration documents to be verified)
- Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS
- 2-3 years Team Leader experience
Competencies and Skills
- Attention to detail
- Time management skills
- Conflict management skills
- Negotiation skills
- Professional verbal and written communication skills
- Responsive
- Effective planning and organizing
- Self-directed and motivated
- Interpersonal skills
- Ability to build and maintain relationships
- Resilience
- Decisive and action-orientated
- Assertiveness
- Ability to work independently and under pressure
- High emotional intelligence
go to method of application »
CORE ACTIVITIES & ACCOUNTABILITIES
- Manage collaborative and cohesive relationships between internal and external customers.
- To provide resources to ensure employees can adequately perform their roles (e.g. uniforms, shopper cards, marketing material).
- To coach and motivate employees to achieve sales results and operational metrics
- To lead and manage a team of Supervisors, Shoppers and Drivers to ensure daily flawless service delivery to our customers.
- To own efficiency and quality metrics.
- Help to drive regional growth through launching new coverage areas and shopper onboarding.
- Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, data-driven mindset.
- Initiate and lead processes to ensure qualified applicants join our Shopper and Driver teams.
- Ensure continuous compliance on Supervisors, Shoppers and Drivers
- Support the Head Office Operations Managers on special projects for continued operating efficiency and growth.
- Provide an operational perspective to teams at HQ, including Logistics and Community Operations to ensure bestpractices and protocols.
- Daily management of Supervisors, Shoppers and Drivers to ensure all teams are working optimally to reach their KPI’s,specifically related to on-time fulfilment.
- Demonstrate consistent application of internal procedures.
- To implement and anticipate the change management process
- Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organisational needs.
Complaints Management
- Assist and attend to escalated Supervisor, Shopper and Driver queries
- Resolves escalated customer complaints
- Provide constant feedback to the National Operations Manager on unresolved customer queries
- Investigate and respond to escalated queries and ensure they are timeously resolved
- Foresees potential problems before they occur and takes action to prevent them from occurring
- Consults widely with people inside and outside own region to solve problems
Field Training
- To send training report sent to the Training Specialist if conducted the training
- Manage the performance of the field staff
- Train and develop Supervisors, Shoppers and Drivers when required
Recruitment and Workforce planning
- Update report sent, daily, bi-weekly via email to Line Manager.
- Report staff movements and ensure they are tracked and reported weekly to the Line Manager
- Payroll overtime and movement report sent monthly as per deadline dates
- Ensure submission and tracking of Leave
Logistics Administration
- Daily call log at 9 am with Line Manager.
- Daily and weekly KPI reporting.
- Ensures accuracy of reporting
- Ensures real-time reporting is always available and visible
- Reports are accurate and timeously submitted to relevant parties
Minimum Academic, Professional Qualifications & Experience required
- Minimum Matric certification
- Higher education in Operations or equivalent
- Ideal candidates have 2-3 years of experience in retail or supply chain operations, project management and/or customer support.
- Experience in managing a team
- Experience in meeting sales targets
- Proficient in Microsoft Word and Excel.
go to method of application »
CORE ACTIVITIES & ACCOUNTABILITIES
- Manage collaborative and cohesive relationships between internal and external customers.
- To provide resources to ensure employees can adequately perform their roles (e.g. uniforms, shopper cards, marketing material).
- To coach and motivate employees to achieve sales results and operational metrics
- To lead and manage a team of Supervisors, Shoppers and Drivers to ensure daily flawless service delivery to our customers.
- To own efficiency and quality metrics.
- Help to drive regional growth through launching new coverage areas and shopper onboarding.
- Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, data-driven mindset.
- Initiate and lead processes to ensure qualified applicants join our Shopper and Driver teams.
- Ensure continuous compliance on Supervisors, Shoppers and Drivers
- Support the Head Office Operations Managers on special projects for continued operating efficiency and growth.
- Provide an operational perspective to teams at HQ, including Logistics and Community Operations to ensure bestpractices and protocols.
- Daily management of Supervisors, Shoppers and Drivers to ensure all teams are working optimally to reach their KPI’s,specifically related to on-time fulfilment.
- Demonstrate consistent application of internal procedures.
- To implement and anticipate the change management process
- Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organisational needs.
Complaints Management
- Assist and attend to escalated Supervisor, Shopper and Driver queries
- Resolves escalated customer complaints
- Provide constant feedback to the National Operations Manager on unresolved customer queries
- Investigate and respond to escalated queries and ensure they are timeously resolved
- Foresees potential problems before they occur and takes action to prevent them from occurring
- Consults widely with people inside and outside own region to solve problems
Field Training
- To send training report sent to the Training Specialist if conducted the training
- Manage the performance of the field staff
- Train and develop Supervisors, Shoppers and Drivers when required
Recruitment and Workforce planning
- Update report sent, daily, bi-weekly via email to Line Manager.
- Report staff movements and ensure they are tracked and reported weekly to the Line Manager
- Payroll overtime and movement report sent monthly as per deadline dates
- Ensure submission and tracking of Leave
Logistics Administration
- Daily call log at 9 am with Line Manager.
- Daily and weekly KPI reporting.
- Ensures accuracy of reporting
- Ensures real-time reporting is always available and visible
- Reports are accurate and timeously submitted to relevant parties
Minimum Academic, Professional Qualifications & Experience required
- Minimum Matric certification
- Higher education in Operations or equivalent
- Ideal candidates have 2-3 years of experience in retail or supply chain operations, project management and/or customer support.
- Experience in managing a team
- Experience in meeting sales targets
- Proficient in Microsoft Word and Excel.
Method of Application
Use the link(s) below to apply on company website.
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Gmail
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