Available Jobs at Smollan

Description

Effective people management

• Annual company goals met
• Subordinates meet key outcomes as defined in their JEPS
• Appraisals completed effectively as per agreed plan bi-annually
• Compliance with relevant processes and procedures, including disciplinary codes
• Succession / development plans in place
• Formal and informal feedback, including regular feedback to management
• Call cycles updated and captured on system as per company process
• 360 reviews (Project Smart)

Effective teamwork and self management

• Performance Scorecard
• Formal and informal feedback
• 360 reviews (Project Smart)

Achievement of project objectives

• Process optimisation
•  Achievement of project objectives and budget within deadlines
• Minimal deviation from project brief and effective implementation of solutions

Account management alignment

• Timely resolution of customer / complaints
• Customer targets achieved
• Formal and informal feedback
• 360 reviews (Project Smart)

Effective administration

• Accurate information submitted to client and management on an ongoing basis
• Accurate reporting
• Accurate payment of field staff on a monthly basis
• Formal and informal feedback
• Accurate, timely, relevant reporting and administration

Effective budget monitoring

• Adherence to monthly operating expenses guidelines

Operational excellence

• Performance in operational excellence
• Formal and informal feedback
• 360 reviews (Project Smart)

Requirements

• 6-7 years’ relevant experience at management level|6-8|Essential / Minimum|0-5 years|
• Relevant Diploma/Degree at NQF level 7
• Excellent computer skills and proficient in Microsoft Office
• Excellent verbal and written communication skills
• General business Skills
• Leadership Skills
• Problem Solving Ability
• Organisational, time management and people management

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Description

• Sales Tracking
• Co-Ordination of Trade Visits
• Budget Management
• Office Administration
• Diary Management and General Administration

Requirements

• 1-2 year’s secretarial/admin experience, preferably in retail /FMCG||Essential / Minimum|0-5 years|
• Grade 12/NQF level 4
• Communication skills (verbal & written)
• Sales objective achievement skills
• Financial management skills
• Planning and organising skills
• Time management
• Attention to detail
• Computer literacy - MS office suite
• Attention to Detail
• Problem-Solving & Initiative

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Description

• Manage Promotional Activity
• Pro-Active Operational Excellence
• Teamwork and Self-Management
• People Management 
• Efficient Achievement of Targets
• Monitor New Innovations
• Business Insights and Execution
• Control Expenses
• Stakeholder Engagement
• Achieve POP Objectives

Requirements

• 3-5 years sales experience in FMCG environment at a managerial/ supervisory level||Essential / Minimum|0-5 years|
• Relevant Diploma/Degree at NQF level 6 or 7
• Code 8 Driver’s license
• Sales management skills
• Decision making skills
• Communication (verbal & written)
• Analysis & Problem Solving
• Computer literacy
• Business acumen
• Commercial awareness
• Attention to detail
• Pro-active thinking
• Leadership Skills
• Planning & organising
• Negotiation skills

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Description

We are on the lookout for a Customer Service Consultant in JHB East Rand

As a Customer Service Consultant, you will be responsible for:

• Customer Handling
• Administration
• Client Service

Requirements

• 1–2 years call centre experience preferable/ Customer service experience/Administrative experience or high learning potential
• Matric
• Customer service skills
• Conflict resolution skills
• Brand development
• Attention to detail
• Self-motivated
• Ability to work under pressure
• Interpersonal skills
• Communication skills (verbal & written)
• Time management
• Planning & prioritisation
• Administration skills

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Description

• Control Expenses
• Pro-Active Operational Excellence
• People Management 
• Stakeholder Engagement
• Achieve POP Objectives
• Achievement of Targets
• Business Insights and Execution
• Monitor New Innovations
• Teamwork and Self-Management
• Manage Promotional Activity

Requirements

• 4-5 years’ sales experience in FMCG environment at a managerial/ supervisory level||Essential / Minimum|0-5 years|
• Code 8 drivers license
• Relevant Diploma/Degree at NQF level 6 or 7
• Communication skills (verbal & written)
• Analysis & Problem Solving
• Computer literacy
• Business acumen
• Commercial awareness
• Attention to detail
• Pro-active thinking
• Leadership Skills
• Planning & organising
• Negotiation skills
• Sales management skills
• Decision making skills

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GENERAL OBJECTIVE:

• As an at HP, your primary objective is to ensure the optimal presentation and availability HP Brand Products in retail stores.
• You will be responsible for maintaining store execution, display space, in-stock levels, returns, price ticketing, and point-of-sale materials.
• Your role encompasses both regular maintenance tasks and promotional activations, aimed at driving sales growth and enhancing brand visibility.

Requirements
KEY RESPONSIBILITIES:

Portfolio Management:

• Manage the HP Products (PC’s, Print, and Accessories) within assigned retail stores.

Store Maintenance:

• Ensure the store base is well maintained in terms of execution, display space, in-stock situation, returns, price ticketing/labels, and point-of-sale materials.
• During non-promotional periods, ensure product availability, correct pricing, and adherence to planograms provided by HP.

Promotional Activations:

• During promotional periods, execute additional tasks such as POS materials in optimal positions within the store.

Reporting and Communication:

• Utilize smart devices to load photos, communicate instructions, and submit reports using the Smollan REX app.
• Provide timely updates and feedback to ensure effective communication with the management team.

Campaign Management:

• Assist in the roll-out of POS materials and recall of POS materials as required by campaigns.
• Outline store coverage for weekend in-store demo activations and audits on weekend promoters.

Ad Hoc Promotions:

• Provide assistance with general field marketing team duties as needed for ad hoc promotions.

Competitor Audits and Feedback:

• Conduct audits on competitors in the market and gather voice of consumer feedback to inform strategies and initiatives.

Relationship Building:

• Build profitable relationships with the allocated store base to enhance collaboration and drive sales.

Sell-Out Initiatives:

• Implement sell-out initiatives and below-the-line activations to drive sales growth.

Asset Management:

• Manage the planning and distribution of assets to ensure optimal impact and utilization.
• Maintain accurate records of asset/product registers to track usage and availability.

Store Placement:

• Be placed in stores according to the HP Retail Store Base and current structure, ensuring optimal coverage and representation.

Policy Adherence:

• Follow the policies and guidelines communicated by the store, maintaining compliance with regulations and standards                                                               

Weekly Meetings:

• Meet with the Area Manager once a week for reports, concerns, feedback, plans, directives, and material handover such as POSM and challenges.

Weekend Activations:

• Conduct weekend activations as mandatory activities, engaging with customers and promoting HP products.

Execution Excellence:

• Secure the #1 position in store for all executions, ensuring optimal visibility and prominence of HP products.

Price Ticket Maintenance:

• Ensure daily maintenance of correct price tickets in store, both on and off promotion, to accurately reflect pricing and promotions.

Merchandising Execution:

• Execute in-store merchandising according to HP and Retailers' directives and/or planograms, maintaining consistency and quality.

Professionalism:

• Adhere to a dress code supplied by HP, always presenting a professional and polished image.

Demonstrations and Engagement:

• Conduct demonstrations as required and aligned with key SKUs and product focus, engaging with customers to showcase product features and benefits.

Hygiene and Maintenance:

QUALIFICATIONS AND SKILLS:

• High school diploma or equivalent required; bachelor's degree preferred.
• Previous experience in merchandising, retail sales, or related fields preferred.
• Strong attention to detail with excellent organizational skills.
• Effective communication and interpersonal abilities.
• Ability to work independently and prioritize tasks effectively.
• Proficiency in using smart devices for reporting and communication.

ATTRIBUTES:

• Proactive and results-oriented with a focus on execution excellence.
• Adaptability and flexibility to meet changing demands in a fast-paced environment.
• Strong problem-solving skills with the ability to think critically and find solutions.
• Team player with a collaborative mindset and strong work ethic.
• Ethical conduct and professionalism aligned with HP's values and principles.

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Description
KEY RESPONSIBILITIES:

Store Placement:

• Be placed in stores according to the HP Retail Store Base and current structure, ensuring optimal coverage and representation.

Policy Adherence:

• Follow the policies and guidelines communicated by the store, maintaining compliance with regulations and standards.

Weekly Meetings:

• Meet with the Area Manager once a week for reports, concerns, feedback, plans, directives, and material handover such as POSM and challenges.

Weekend Activations:

• Conduct weekend activations as mandatory activities, engaging with customers and promoting HP products.

Execution Excellence:

• Secure the #1 position in store for all executions, ensuring optimal visibility and prominence of HP products.

Price Ticket Maintenance:

• Ensure daily maintenance of correct price tickets in store, both on and off promotion, to accurately reflect pricing and promotions.

Merchandising Execution:

• Execute in-store merchandising according to HP and Retailers' directives and/or planograms, maintaining consistency and quality.

Relationship Building:

• Build fruitful relationships with retailers and their staff, fostering collaboration and support for HP products.

Professionalism:

• Adhere to a dress code supplied by HP, always presenting a professional and polished image.

Demonstrations and Engagement:

• Conduct demonstrations as required and aligned with key SKUs and product focus, engaging with customers to showcase product features and benefits.

Hygiene and Maintenance:

• Ensure demo product maintenance and hygiene, always keeping demonstration materials clean and presentable.

Event Support:

• Provide support to retailers when HP Brand is involved with store-related events or activities, contributing to the success of promotional initiatives.

Requirements
QUALIFICATIONS AND SKILLS:

• High school diploma or equivalent required; additional education or training in sales or marketing preferred.
• Previous experience in retail sales, customer service, or brand promotion preferred.
• Excellent communication and interpersonal skills, with the ability to engage effectively with customers and retailers.
• Strong presentation skills, with the ability to showcase product features and benefits in a compelling manner.
• Detail-oriented with a focus on execution excellence.
• Ability to work independently and manage time effectively in a fast-paced retail environment.

ATTRIBUTES:

• Enthusiastic and outgoing with a passion for customer engagement.
• Professional demeanour with a commitment to representing the HP brand with integrity.
• Adaptability and flexibility to work weekends and accommodate changing schedules.
• Team player with a collaborative mindset and willingness to support team objectives

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Description

• We are looking for a Product Consultant in Gauteng to ensure product/service exposure, increased sales, and achievement of targets by representing the company and its services to the trade in-store and growing the customer base within the forecourt.

As a Product Consultant, you will be responsible for:

• Customer Experience Management
• Manage customer vetting and registration
• Manage rental process
• Gather feedback and suggestions from customers to continuously improve the rental service
• Monitoring and managing inventory including the storing, tracking and maintenance of equipment

Inventory Management
Monitoring and managing inventory including the;

• Storing
• Tracking
• Maintaining of equipment
• Charging devices

Managing & Ensuring Compliance

• Standards & Discipline Management
• Brand Management & Compliance onsite
• HSSE compliance
• Non-Compliance Escalation
• Reporting and KPI's

Delivery of Quality Reporting & Insights

• Feedback on what is working and what is not working,
• Red flag escalations of issues encountered on the sites,
• Speedy response to resolve issues that are encountered,
• Provide insights gained from customer interactions

Administration

• Capture daily, weekly and monthly reports based on customer interactions and sales
• Identify challenges and corrective actionsCustomer Satisfaction and Service
• Gather feedback from customer complaints, queries and requests and ensure resolution
• Build and maintain strong working relationships

Requirements
Minimum Qualifications:  

• Matric 

Minimum Experience:  

• 2-3 years’ experience in commission-based sales in Retail environment

Knowledge, Skills & Abilities:                    

• Sales and Marketing knowledge
• Customer Service Skills
• Self management
• Effective administration and communication skills
• Knowledge and understanding of renewable energy
• Literacy – MS Office

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GENERAL OBJECTIVE:

• As a Brand Ambassador at Versuni, your primary objective is to represent the Philips brand within designated retail stores, promoting product awareness, driving sales, and fostering positive relationships with both retailers and consumers.
• Through your engagement and expertise, you play a crucial role in enhancing the visibility and availability of Philips Domestic Appliances products, ensuring alignment with Versuni's mission of turning houses into homes.

KEY RESPONSIBILITIES:

Store Placement:

• Be placed in stores according to the Philips Retail Store Base and current structure, ensuring optimal coverage and representation.

Policy Adherence:

• Follow the policies and guidelines communicated by the store, maintaining compliance with regulations and standards.

Weekly Meetings:

• Meet with the Regional Field Manager once a week for reports, concerns, feedback, plans, directives, and material handover such as POSM and demo ingredients.

Weekend Activations:

• Conduct weekend activations as mandatory activities, engaging with customers and promoting Philips products.

Execution Excellence:

• Secure the #1 position in store for all executions, ensuring optimal visibility and prominence of Philips products.

Price Ticket Maintenance:

• Ensure daily maintenance of correct price tickets in store, both on and off promotion, to accurately reflect pricing and promotions.

Merchandising Execution:

• Execute in-store merchandising according to Philips and Retailers' directives and/or planograms, maintaining consistency and quality.

Relationship Building:

• Build fruitful relationships with retailers and their staff, fostering collaboration and support for Philips products.

Professionalism:

• Adhere to a dress code supplied by Philips, presenting a professional and polished image at all times.

Demonstrations and Engagement:

• Conduct WET/DRY demonstrations as required and aligned with key SKUs and product focus, engaging with customers to showcase product features and benefits.

Hygiene and Maintenance:

• Ensure demo product maintenance and hygiene, keeping demonstration materials clean and presentable at all times.

Event Support:

• Provide support to retailers when Philips Domestic Appliances Brand is involved with store-related events or activities, contributing to the success of promotional initiatives.

Requirements
QUALIFICATIONS AND SKILLS:

• High school diploma or equivalent required; additional education or training in sales or marketing preferred.
• Previous experience in retail sales, customer service, or brand promotion preferred.
• Excellent communication and interpersonal skills, with the ability to engage effectively with customers and retailers.
• Strong presentation skills, with the ability to showcase product features and benefits in a compelling manner.
• Detail-oriented with a focus on execution excellence.
• Ability to work independently and manage time effectively in a fast-paced retail environment.

ATTRIBUTES:

• Enthusiastic and outgoing with a passion for customer engagement.
• Professional demeanour with a commitment to representing the Philips brand with integrity.
• Adaptability and flexibility to work weekends and accommodate changing schedules.
• Team player with a collaborative mindset and willingness to support team objectives.
• Goal-oriented with a drive to achieve sales targets and promote brand awareness.

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Description
Job Summary:

• To enhance organisational effectiveness through quality auditing and communicating results as well as analysing and enhancing processes and supporting the various QMS projects.

Key Responsibilities and Deliverables:

Audit Support and Oversight

• Liaise with Merchandisers/Field Marketers countrywide in order to obtain quality audit information  
• Conduct audits with regards to compliance with respective to Quality Management Systems
• Ensure accuracy of auditing data
• Report on compliance and providing feedback and possible solutions to management
• Perform ad hoc projects as a result of needs identified through quality audits
• Identify improvements and more details to audit based on current audits

Analysis and Enhancement of Processes

• Maintain, implement and monitor effective and efficient measurement processes according to  the business quality standards
• Analyse identified processes and investigate possible improvements (within defined parameters)

Project Support and Communication

• Support the function of ensuring that all stakeholders understand the purpose and the results of each project 
• Communicate improvement implementation steps to relevant stakeholders
• Receive and respond to emails
• Take co-responsibility for ensuring all stakeholders understand the purpose and the results of  quality audits and projects
• Regularly meet with manager regarding work schedules

Requirements
Minimum Experience

• 2 - 3 years retail business experience, with previous quality audit issue management
• Exposure to quality audit issues
• Project administration experience is an advantage
• Code 08 driver’s licence

Minimum Qualifications

• Relevant Degree or Diploma; NQF level 5

Knowledge, Skills & Abilities:

• Attention to Detail
• Technology management
• Communication skills (verbal & written)
• Report writing skills
• Computer literacy
• Administration skills
• Process management