Operations Manager II (Cape Town) at Smollan

Description

Effective people management

• Annual company goals met
• Subordinates meet key outcomes as defined in their JEPS
• Appraisals completed effectively as per agreed plan bi-annually
• Compliance with relevant processes and procedures, including disciplinary codes
• Succession / development plans in place
• Formal and informal feedback, including regular feedback to management
• Call cycles updated and captured on system as per company process
• 360 reviews (Project Smart)

Effective teamwork and self management

• Performance Scorecard
• Formal and informal feedback
• 360 reviews (Project Smart)

Achievement of project objectives

• Process optimisation
•  Achievement of project objectives and budget within deadlines
• Minimal deviation from project brief and effective implementation of solutions

Account management alignment

• Timely resolution of customer / complaints
• Customer targets achieved
• Formal and informal feedback
• 360 reviews (Project Smart)

Effective administration

• Accurate information submitted to client and management on an ongoing basis
• Accurate reporting
• Accurate payment of field staff on a monthly basis
• Formal and informal feedback
• Accurate, timely, relevant reporting and administration

Effective budget monitoring

• Adherence to monthly operating expenses guidelines

Operational excellence

• Performance in operational excellence
• Formal and informal feedback
• 360 reviews (Project Smart)

Requirements

• 6-7 years’ relevant experience at management level|6-8|Essential / Minimum|0-5 years|
• Relevant Diploma/Degree at NQF level 7
• Excellent computer skills and proficient in Microsoft Office
• Excellent verbal and written communication skills
• General business Skills
• Leadership Skills
• Problem Solving Ability
• Organisational, time management and people management