Available Jobs at Teraco

Description
MAIN FUNCTIONS OF THE JOB

• Responsible for protecting the physical environments of the data centre environment, defining a security risk framework and ensuring appropriate compliance, based on threat and risk management approach based on ISO/PCI standards.
• The Site Security Manager is responsible for stock control. The role manages, receives and dispatches goods, and tracks and maintains stock levels and inventory. This includes both Teraco and Client goods. Responsible for the management of all placement and removal of goods from Teraco stores
• Working hours for this role are between 06h00 and 18h00 Monday - Friday. 

KEY PERFORMANCE AREAS

• The Site Security Manager is responsible for the day-to-day management of the teams ensuring that Security Standard Operating Procedures are followed, administering the 3rd party Security Guarding contract to ensure the smooth running of the operation. They will ensure that all new staff receive adequate training and induction and coach, mentor and motivate teams to always ensure contract efficiency.
• Lead physical security risk management activities to enhance the value of the company.
• Command and control of the day-to-day management of all onsite Security Guards as directed by the 3rd party Security contract.
• Oversee, coordinate and lead security requirements with vendors who safeguard the company's assets, intellectual property and technology as well as the physical safety of employees and visitors.
• Identify protection goals, objectives and metrics consistent with corporate strategic plan and compliance
• requirements. Physical protection responsibilities will include asset protection, workplace violence prevention, access control systems, video surveillance, network and access control access, employee education and awareness, and more.
• Maintain relationships with local, national and law enforcement agencies and other related government agencies.
• Oversee incident response planning as well as the investigation of security breaches and assist with disciplinary and legal matters associated with such breaches as necessary.
• Work with outside consultants as appropriate for independent security audits.
• Perform daily, weekly, quarterly and annual audits and reviews to validate that security is deployed as expected.
• Assist the Operations Security Administrators in maintenance and repair of the security system.
• Adherence to standard operating procedures and to IT Security governance and policies.
• Comply with client specific security procedures, including incident and change control procedures.
• Conduct a complete patrol throughout the premises daily to ensure everything is still in order and report any discrepancies.
• Conduct daily checks on all key registers and escalate immediately if any keys are missing.
• Conduct daily camera reviews to ensure all cameras are fully operational.
• Assist or escalate with all unexpected incidents that might occur after hours.
• Support the National Security team, as requested from time to time.
• Manage contractor biometric group and contractor per group access across all sites, where Gallagher or equivalent deployed. Perform contractor quarterly audits across all sites.
• Receives complaints, investigates, takes immediate action to remediate and reports on safety concerns. 
• Must be able to investigate incident and accidents.
• Ensure all registers and checklists are updated on a weekly and monthly basis.
• Collaborate with the Head of Security to ensure access to site is limited to authorised vehicles and ensure best practices are applied in regards vehicle access and operations on site.
• Ensure that any person who is suspected to be under the influence of intoxicating substances is tested and the appropriate action is taken to remove the person from site and escalate to the Head of Security for further action.
• Ensure all employees are adequately trained and coached to perform their roles.
• Receive, store and issue goods
• To supervise the offloading process, the subsequent arrangement of client or Teraco stock so that it can be accessed and identified easily
• Release goods based on authorised tickets
• Record and track stock levels
• Monitor distribution of Teraco Stock & Equipment and Client Equipment
• To oversee that the arrangement of goods has been done in an orderly system so that the stock can be stored easily and retrieved whenever there is a requirement
• Maintain stock records using manual or computerised systems
• Draw up inventories of Teraco stock
• Check supplies against invoice and purchase orders
• Undertake monthly stock takes
• Identify and implement authorised improvements that streamline the process, improve the client experience, and mitigate risk
• Afterhours availability for escalations from the site. 

Requirements

SKILLS REQUIREMENT

• Strong numeracy skills
• Good planning, prioritisation and organisational skills
• Ability to work independently & a positive team player
• Self-motivated
• Establishes harmonious working relationships with team members
• Supervisory skills
• Sets high standards of performance for oneself
• Attention to detail and accuracy
• Conducts self professionally, exhibits high-level of tolerance and patience
• Ethical and principled
• Diligent
• Computer literacy
• Microsoft Word intermediate skills required and advanced excel skills preferred, but at a minimum intermediate Microsoft excel skills

QUALIFICATIONS AND EXPERIENCE

• 4 years’ experience in Security environment or Police Service
• Experience in supervisory or management role
• Experience in Vendor Management and related SLA’s preferred
• Experience in administering and enforcing IT security across multiple sites
• Knowledge of Telecommunication and Data Centre environment
• Driver’s license and own car
• Prior experience in inventory and stock management of 5 years required
• Tertiary qualification preferred, in Inventory & Logistics Management Diploma, BCom etc. However, 5 years’ experience in inventory and logistics management would be considered as equivalent to tertiary qualification

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Description

• These business-critical systems ensure accurate reporting on agreed SLA parameters (power, environmental, non-standard MSA parameters). The BMS System Administrator (BMS Technician) ensures that all Data Centre Systems (Netbotz, DCE, EBO and PME) are set up, tested, and configured to provide valid, accurate data at all times.

OBJECTIVES

MAIN FUNCTIONS OF THE JOB

• Conduct and manage working methods to ensure all clients SLAs are achieved.
• Configuration and management of Data Centre monitoring systems
• Mapping of current transformers and other power monitoring devices to internal systems
• Verification of data to confirm the correct values are being captured.
• Ensure no duplication of data.
• Set up virtual sensors on BMS Systems.
• System enhancement and reporting automation
• Produce PME kWh reporting
• Produce SLA reports from EBO
• Month end Billing – Power exceeded and Footprint billing
• CT Power monitoring on DCE
• Logging daily tickets for issues picked up with regards to offline devices, unusual data readings on DCE
• CT configuration and alarming set up – Ozone, DCE
• Set up and configuration of virtual sensors on BMS Systems.
• Updating PME with new kWh client and cabinet info
• Investigate CT Power related tickets in conjunction with Data Centre Technicians
• Liaising with the DCS teams for resolution of tickets
• Attend Monthly Power capacity meeting with management
   
• Expected to improve current processes and introduce automation with aim towards simplification.
• Daily system checks to ensure devices are online, operational, and free from alarms.
• Ensure the various power monitoring devices are running the correct firmware version.
• In conjunction with national Operations teams, ensure the latest firmware version has been tested within a test environment prior to implementation.
• Active participation in new data centre builds or expansions
• Ensuring comprehensive Root Cause analysis are completed for all monitoring system incidents/outages.
• Quick responses to potentially critical situations – relevant to role
• 3rd party vendor management and service delivery – Monitoring system hardware and software support
• Active involvement in network, physical and cyber security matters - Monitoring system hardware and software support
• Assist with operational requests to investigate and resolve system related configuration issues.
• Review daily reports to identify possible outliers and devise resolution in collaboration with Data Analyst/s
• Pro-actively identify, implement, and review monitoring reports to identify potential issues within 24 business hours.
• Identify and report on cabinets exceeding environmental threshold.
• Compliance in accordance with all relative policies and procedures
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• Implement company and departmental policies, processes, and work instructions as per the agreed quality and timeline/ RFS.

Requirements

SKILLS REQUIREMENT

• Excellent technical abilities
• Effective communication skills, active listener – ability to understand requirements.
• Proactive problem solver who can perform rapid and accurate assessments.
• Ability to work independently, as well as being a positive team player.
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience.
• Responsible for continued learning and self-development.
• Advance Microsoft Office skills
• Trouble shoot systems and components to identify root causes of failures.
• Implement corrective actions promptly to mitigate the negative effects of system changes.

Leadership

• Innovate and make decisions on your own, but also know how to take direction when it is given
• Develop and grow relationships with other business units
• Effective communication across all relevant platforms
• Excellent communication skills and ability to interact professionally with a diverse group of clients, colleagues, and staff.
• Interact with all levels of the organization in a professional, and tactful manner
• Client Satisfaction
• Ensure client satisfaction by providing an optimal level of customer service, in line with company objectives
• Client support responsibilities can include, but is not limited to, responding to client inquiries, and coordinating with other organizations.
• Ability to understand client urgency and sensitivity of problem/incident/request

General

• Open to provide after-hours support as needed for significant issues
• Excellent verbal and written communication skills
• Excellent technical abilities

 Behaviour

• Adopt a mindset of continuous improvement
• Lead by example
• Be on the lookout for constant process improvements
• Growing our people
• Delivering to our shareholders
• Respecting each other
• Embracing diversity
• Upholding the highest levels of integrity
• Serving our internal and external clients
• Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic
• Ability to work productively in cross-functional teams or resourcefully and independently as an individual
• Focused on continued learning and self-development
•  Administrative duties could include;
• Ensuring compliance with internal policies and regulations
• Change and incident management
• Ensure adherence to all established guidelines and management practices for employees
• Occupational Health and Safety responsibilities
• Reporting accurately, as per agreed format, quality, and timelines
• Outstanding organizational skills, ability to prioritize effectively.

QUALIFICATIONS AND EXPERIENCE

• Matric/Grade 12 is essential Excellent Excel Skills
• Minimum of 3 years relevant data centre experience preferable
• Extensive knowledge of network topology and protocols preferable
• Knowledge of Building Management Systems is beneficial.
• Schneider Ecostruxure Building Operation (EBO) System
• Knowledge is beneficial.Schneider Power Monitoring Expert (PME) System Knowledge beneficial.