Available Openings at Absa Group Limited (Absa)

Job Description

Key Responsibilities

Accountability: Audit Delivery and Issue Validations

• Plan the delivery of assigned audits to a high quality and in line IA methodology, including adequate resource scheduling, meeting key deliverables in terms of audit timelines and review of audit work to confirm that the minimum requirements as per methodology and scope of the review are met to mitigate audit risk.
• Develop a detailed knowledge of the IA methodology by attending training sessions to ensure that approved audits are risk focused.
• Act as a mentor for auditors and peers to provide guidance/on the job coaching to ensure that their work adheres to expected quality standards.
• Contribute to annual planning, this will include identifying auditable entities, assessing the audit needs assessment and preparing all Management Information reports required, and propose relevant impactful audits linked to Strategy and Risk/control profile of RB.
• Management of the following: Audit universe, auditable entities, audit delivery, people development and stakeholder management on each audit and during business monitoring.
• Manage audits and Issue Validations within Key Performance timelines and resource budget.
• Proactively provide on-the-job training to the audit team including AuditBond (AB)and confirm through inspection of the audit work that the results of audit work and issue validations are completed, updated and approved as required by the IA methodology.
• Develop testing strategies for key controls during the audit/issue validations to adequately mitigate the risks – Planning deliverables, RACM, APD etc.
• Manage the delegation and execution of Design Effectiveness Testing (DEA) and Operational Effectiveness Testing (OET) of the audit team in line with methodology requirements. Review the DEA and OET working papers of controls tested and provide coaching notes to the team.
• Engage with management and auditors on progress of audit and to provide regular feedback on issues identified where the control has failed either at a DEA or OET level.
• Engage with Centres of Excellences (COEs) during the fieldwork stage and give oversight to COE colleagues working on the audit assignment. Technical assistance may include the review of key risks and controls, review of working papers, audit issues and audit reports.
• Ensure all audit observations and planned actions are factually agreed with management as soon as they arise agile auditing principles and display professional scepticism, raising and discussing contentious observations with management and provide evidence to support all issues identified. Review management action plans to confirm that the identified risks associated to the control failure will adequately mitigate the risks. Actions plans are to be specific, measurable, timely, achievable and realistic.
• Deliver high quality audit reports, aligned to the IA methodology which include all significant issues identified in the audit.

Accountability: Reporting 

• Assess, challenge and monitor and prepare high quality, relevant and insightful reporting for risk committees in RB and Group wide. Include audit delivery, issue validations, business monitoring insights and key MI relating to open/overdue/reopened audit issues etc, drivers for our CE and MCA assessments, emerging/watching brief risks. Ensure data integrity and factual accuracy of report prior to submission to EL/PH for review.
• Review and check and challenge first and second line of defense reporting on the CE and MCA.
• Strong collaboration with the CoE counterparts to derive insights for impactful reporting.

Accountability: Audit Planning 

• Actively participate and provide high quality, relevant and impactful audits for RB in the annual audit planning process. Manage and facilitate the planning deliverables and interlocks with the wider IA teams, as required by the COO IA team for RB.
• Report progress on Combined Assurance testing performed by IA, closely monitor RB Combined assurance strategy/progress, and actively participate in the combined assurance forum.

Accountability: Management & Leadership 

• Provide thought leadership and input into the strategy for the RB IA Team.
• Actively play a senior role in the RB Management Committees and develop and maintain relationships with key stakeholders during audits and business monitoring activities. Present effectively at stakeholder meetings and forums to share knowledge and information including methodology, standards, changes and new developments with business stakeholders on an ongoing basis.
• Engage proactively with the wider Internal Audit colleagues and request technical assistance where required from the Centres of Excellence during audits, business monitoring, reporting, planning etc.
• Mentor and coach less experienced team members by providing guidance around the methodology, audit process and the RB business.
• Support IA management team to identify, attract, develop and retain talent on an on-going basis and in measuring productivity and growth of staff by ensuring that Evaluation Forms are maintained for all audits and regular performance feedback to staff throughout the year, recognizing strengths and comprehensive development and training plans for key development areas identified.
• Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members. Establish and maintain a succession plan for the team. Participate in the interview and recruitment of new members for the team.
• Execute on all people management responsibilities, e.g. leave, training, PD’s, monitoring timesheets etc.

Accountability: Knowledge Management

• Improve technical knowledge and ongoing learning, specific training including mandatory continuous Professional Education requirements.
• Share knowledge in area of responsibility with the team to ensure that audit activities are planned effectively and completed in line with quality standards and audit methodology.
• Present effectively at stakeholder meetings and forums (e.g. Risk and Governance Forums etc.) by sharing knowledge and information, including methodology, standards, changes and new developments, with business stakeholders on an ongoing basis.
• Working with colleagues in Business Units to provide requisite expertise in key areas where specific specialist knowledge is required to deliver appropriate, value-added assurance.

Minimum Requirements

• B Degree (Commercial, Informatics, Statistics)
• B Degree Honours (Commercial, Informatics, Statistics)
• CA (SA), CIA, CISA or relevant qualification
• Relevant banking industry qualification (e.g. SA Institute of Bankers)

Essential:

• 5 years’ experience in Internal/External audit or commensurate experience in a major financial institution or Big 4 audit firm
• 5 years’ experience in risk based auditing or risk/control activities.
• 3 years’ experience of managing a team

 Competencies: 

• Independent in practice and in thought.
• Engaged with a visible level of presence.
• Drive the right risk culture in the business.
• Growth mindset, curious and open to teaching and learning
• Confident to responsibly challenge, even if based on gut feel and not on data or facts.
• Ability to manage conflicts.
• Influential, Personal accountability.
• Crisp and clear communicator, verbally and in writing.
• See the big picture, however, can get into the detail where necessary.
• Focused without adopting a silo mentality.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date:

• June 6, 2025 (7 days left to apply)

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Job Description

Origination and Deal Structuring

• Initiating and executing all-round structuring and sales activity for the Client Solutions team within Global Markets with primary responsibility for transactions in ARO
• Pricing, structuring, marketing and executing of moderate to highly complex derivatives as well as related instruments for transactions in-country and in South Africa (centre)
• Engages in all aspects of the transaction inclusive of internal and external client relationships, legal documentation, pricing and modelling, credit limit verifications, regulatory, accounting and taxation
• Stay abreast of industry trends, best practice, key role players and the competitor landscape whilst being forward looking in terms of future challenges.

Client Engagement

• Candidate must have engagements with our clients on a regular basis to understand developments across all the ARO markets in which we operate
• Assist clients with suitable risk management solutions which cater to the current market environment, which entails developing appropriate hedging policy frameworks and risk management strategies that add value to the client’s business.
• Strive to build new and maintain existing relationships across our client portfolios in South Africa and providing support to in-country teams across Africa in ensuring Absa is top of mind for risk management needs.

Internal Stakeholder Engagement

• The candidate must work together with our in-country colleagues in identifying opportunities within their deal pipelines.
• Ensuring coordination with Joburg based debt, advisory and other products teams within the bank to ensure client risk management opportunities are identified and executed in pipelines from the other teams in our coverage sector.
• Training and upskilling/knowledge transfer of structured products with client solutions suite for team members in-country
• Getting transactions approved through the relevant governance processes of the bank including credit risk, country risk, new product approval process etc. 

End Date:

• June 7, 2025 (8 days left to apply)

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Job Description

• Relationship Management: Establish and maintain professional relationships through networking with industry leaders, regulators and policy makers as well as business partners that are key in the development of new ventures
• Delivery Business Development: Champion and manage business bulk acquisition strategic plan in line with Absa Business unit strategy
• Market Intelligence: Collect market intelligence through research by reading articles, publications, internet, word of mouth and networking on a daily basis to keep abreast of market developments
• People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development
• Operations & Compliance: Actively keep up to date with all relevant knowledge, legislation and developments within the business unit and banking industry that may have an impact on the Business Advantage

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

End Date:

• June 8, 2025 (9 days left to apply)

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Job Description

Leadership and People Management:

• Leadership/Values/Culture: Demonstration of Absa and IIA code of conduct values/behaviours in all aspects of work. Playing a positive role in team effectiveness sessions and in the unpacking of Colleague Experience Survey results.
• Promote a positive team culture and enhance employee engagement 
• Lead a team of professional and subject matter experts, who may be line managers themselves.
• Embed the performance culture and role model Group values and behaviours.
• Manage and lead teams through change, both individually and as a function.
• Actively contribute to the wider talent development of the function through coaching, mentoring, providing constructive feedback.
• Promote continuous learning and development among internal auditors to enhance their skills and knowledge.
• Attract and retain talented individuals who can contribute to the Audit Function of the future, building a strong pipeline of skills and capabilities.  

Stakeholder Management:
The key stakeholders will be the Advice & Investments legal entity Boards, Managing Executives and their Exco teams. With emphasis on:

• Build and maintain strong relationships with key stakeholders, including senior management, governance committees, and regulators.
• Possess excellent communication skills (verbal and written) to effectively communicate to stakeholders.
• Build relationships with the business on key initiatives, attending key committees and sharing their view of the business’ control assessments.
• Know our clients/customers and understand how the team’s work benefits them.
• Develop an in-depth knowledge of Absa and the various business areas and use this knowledge to execute on assurance responsibilities.
• Foster positive engagement with stakeholders to enhance the value of the audit function.
• Develop and maintain relationships with all assurance partners and actively monitor the risk profile of the business to inform audit planning, reporting and audit delivery. Support the Combined Assurance effort across the three lines of defence to strengthen the control environment.

Strategic Initiatives:

• Digitally and Technology enable: Contribute to the development of the Digital Book of Work of the IA Function. 
• Stakeholder engagement model: aligned to IA overall principles for driving a professional, value adding, service oriented, digitally savvy owner led stakeholder engagement approach for the portfolio.
• Contribute to the overall Absa IA Brand, Positioning and Communication Initiatives.

Audit Delivery and Continuous Monitoring Activities:

• Ensure the delivery of high-quality and timely audit reports, governance reports and issue validations that add value to the group that adheres to the audit methodology and quality standards.
• Define and maintain a risk based internal audit plan for the Advice & Investment businesses that supports the achievement of Absa's objectives that is completed in a timely manner in line with approved phasing.
• Use of digital assets and /or data analytics in audits, continuous auditing and portfolio reviews.
• Provide high-quality, relevant, simple and valuable reports that are easy to understand and actionable to key stakeholders including senior management, governance committees and regulators. 
• Display professional skepticism and apply a residual risk lens to potential audit issues with management and in final reporting.

Knowledge Management

• Continuous upskilling on both technical and other core competencies.
• Keeping up to date with industry trends, regulatory changes and professional standards.
• Based on knowledge of business areas, provide guidance to other audit team and peers by sharing best practice so that their work meets and sometimes exceeds quality standards
• Ensure that the internal audit function complies with all relevant regulatory requirements, including those set by the Prudential Authority.

Preferred Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
• Relevant professional qualifications as appropriate (e.g. CA, CIA, CISA)

Preferred Experience

• Fifteen years’ experience in Internal/External audit or commensurate experience in a major financial institution or Big 4
• Financial services industry knowledge especially Banking, Insurance, Bancassurance, etc.
• Knowledge about new and emerging financial products and services.
• Knowledge of prevailing legislation requirements, the insurance industry and bancassurance practices will be an added advantage.

Knowledge and Skills

• Proven experience of managing teams in a complex, matrix environment; adaptable leadership style
• Extensive experience in risk-based auditing or risk/control activities
• Thought leadership
• Evidence of driving change, leading business initiatives and setting direction and strategy
• Ability to communicate and influence at very senior levels in the organisation
• Passionate about developing talent and performance management
• Ability to think and operate in an enterprise wide capacity, contributing to the main effort of the Function over the demands of individual silos

Fit and Proper Requirements:

• Registration: The candidate must be registered with the Prudential Authority as a key person.
• Integrity: Demonstrate the highest level of integrity and ethical behavior.
• Competence: Possess the necessary qualifications, experience, and skills to perform the role effectively.
• Financial Soundness: Maintain financial soundness and stability.

Technical Competencies

• Insurance and Investments Industry knowledge
• Regulatory Compliance
• Commercial Acumen
• Financial Analysis
• Risk Management
• Audit Methodology
• Internal Controls

Behavioural Competencies

• Leadership
• Stakeholder Engagement
• Influence 
• Resilience 
• Effective negotiation 
• Strong verbal and written communication 
• Attention to detail

Cognitive Competencies

• Analytical Thinking
• Problem Solving 
• Strategic thinking 
• Decision Making
• Risk Perception

Education

• Postgraduate Degrees and Professional Qualifications: Financial Sciences (Required), Postgraduate Degrees and Professional Qualifications: Statistics (Required)

End Date:

• June 7, 2025 (8 days left to apply)

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Job Description

Key Responsibilities: 

Strategic Enablement: 

• Play a central role in enabling the strategic execution of CIB’s Client Data Strategy by providing guidance and oversight to ensure alignment with the broader organizational vision. 
• Collaborate closely with senior leadership to ensure that data initiatives are integrated into the bank’s overarching business objectives and client engagement strategies. 

Tactical Execution: 

• Support the execution of key client data initiatives, ensuring that strategic plans are realized and business value is delivered. 
• Work with cross-functional teams (including data, technology, and business leaders) to drive the operational execution of client data programs, ensuring strategic alignment and successful implementation. 

Alignment with PAN and ARO: 

• Act as a strategic liaison to ensure that ARO’s client data initiatives are aligned with PAN’s overarching client data strategy and key themes. 
• Ensure visibility of PAN and group-level client data initiatives within ARO, fostering collaboration and coherence across all teams involved. 

Prioritization & Strategic Planning: 

• Maintain a strategic roadmap that identifies key client data initiatives, with a focus on business impact and alignment with broader strategic goals. 
• Prioritize data-related initiatives based on their value to the business, ensuring a clear focus on the most important opportunities that drive client insights and monetization. 

Client Data Insights & Monetization: 

• Drive the transformation from basic data management to advanced client data insights that inform business decisions, enhance customer experiences, and unlock monetization opportunities. 
• Work with business and product teams to identify and implement ways to monetize client data insights, ensuring these opportunities align with the organization’s strategic objectives. 

Stakeholder Engagement & Influence: 

• Build and nurture strong relationships with key stakeholders across ARO, PAN, and the wider business, ensuring alignment and shared understanding of client data initiatives. 
• Influence senior leaders and key decision-makers, providing strategic advice and recommendations that drive the successful execution of the client data strategy. 

Continuous Strategic Improvement: 

• Regularly evaluate the performance and outcomes of client data initiatives to ensure that strategic objectives are being met. 
• Continuously refine and optimize the strategic approach to client data, identifying areas for improvement and fostering a culture of innovation and agility in data utilization. 

Change Leadership & Adoption: 

• Support the successful adoption of the client data strategy across the organization, providing guidance and support to ensure that teams are ready to embrace changes in data management and analytics. 
• Drive organizational change by advocating for a strategic approach to data, helping stakeholders understand the value of evolving data practices and insights. 

Education/Qualifications: 

• Bachelor’s or Master’s degree in Data Science, Business Analytics, Information Technology, or a related field. 
• Relevant certifications in data management or business strategy are advantageous but not required. 

Experience Required: 

• Proven Leadership: A minimum of 8-10 years of experience in strategic data management or leadership within a large-scale organization, ideally within banking, financial services, or a related industry. 
• Knowledge of financial products and services within Corporate and Investment Banking (CIB). 
• Familiarity with modern data technologies, platforms, and tools (e.g., data lakes, cloud platforms, machine learning,AWS, SQL, PowerBI). 
• Experience in implementing data governance and regulatory frameworks within a financial services environment. 

Skills & Experience Required: 

• Strategic Vision: Strong background in developing and driving strategic data initiatives that deliver high business value, with a particular focus on client insights and monetization. 
• Prioritization & Decision-Making: Ability to prioritize and make strategic decisions based on business objectives, ensuring resources are allocated to the highest-value initiatives. 
• Client-Centric Approach: Experience in transforming basic data management systems into actionable insights that directly enhance client relationships and contribute to business growth. 
• Cross-Functional Collaboration: Proven ability to work effectively across business units, aligning stakeholders from different teams to ensure strategic initiatives are executed successfully. 
• Monetization of Data: A strong understanding of how to leverage client data for both actionable insights and new revenue streams, ensuring that data strategies drive tangible business outcomes. 
• Influence & Communication: Strong communication and influencing skills, with the ability to engage and guide both technical and business stakeholders at all levels. 
• Strategic Planning & Problem Solving: Ability to develop strategic plans, solve complex problems, and drive alignment across multiple teams and business units. 
• Data Strategy Experience: Deep understanding of data governance, privacy regulations, and the evolving landscape of client data usage within financial services. 

Education

• Bachelor's Degree: Information Technology

End Date:

• June 4, 2025 (5 days left to apply)

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Job Description

Overview:

• The Senior Linux Technical Lead will be responsible for overseeing the design, implementation, and maintenance of Linux-based systems and infrastructure. This role involves coaching a team of Linux administrators, ensuring system reliability, performance, and security, and collaborating with other IT teams to support business objectives.

Key Responsibilities:

Technical Leadership:

• Coach and mentor a team of Linux administrators and engineers.
• Provide technical guidance and support to team members.
• Foster a collaborative team environment.

System Administration:

• Oversee the installation, configuration, and maintenance of Linux servers and systems.
• Ensure high availability and reliability of Linux-based services.
• Manage system performance, tuning, and capacity planning.

Security and Compliance:

• Implement and maintain security best practices for Linux systems.
• Conduct regular security audits and vulnerability assessments.
• Ensure compliance with relevant regulations and standards.

Automation 

• Develop and maintain automation playbooks to streamline system administration tasks.
• Utilize configuration management tools (e.g. Ansible, Satellite) to manage infrastructure.
• Implement and manage CI/CD pipelines for system updates and deployments.

Troubleshooting and Support:

• Provide advanced troubleshooting and support for Linux-related issues.
• Coordinate with other IT teams to resolve complex technical problems.
• Perform system performance tuning

Documentation and Reporting:

• Maintain comprehensive documentation of system configurations, architectural designs, processes, and procedures.
• Generate regular reports on system performance, incidents, and compliance.
• Communicate effectively with stakeholders regarding system status and updates.

​ Research and Development 

• Identify, test and deploy latest products related to the platform in line with operational requirements.
• Develop innovative products and services to address current challenges, providing a competitive advantage and fostering long-term growth.

Experience & Qualifications Required:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Extensive experience in Linux system administration and engineering.
• Strong leadership skills.
• Proficiency in scripting languages (e.g., Bash, Python).
• In-depth knowledge of security best practices and compliance requirements.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.

Critical  Skills:

• Experience with automation and configuration management tools (e.g., Ansible, Puppet).
• Certifications in relevant technologies (e.g., Red Hat Certified Engineer, Linux Professional Institute Certification).
• Experience  with cloud computing platforms (e.g., AWS, Azure)

Education

• Bachelor's Degree: Information Technology

End Date:

• June 2, 2025 (3 days left to apply)

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Job Description

• Ensure that all activities and duties are carried out in compliance with regulatory requirements Enterprise Risk Management Framework (ERMF), Operational Risk frameworks and related policies and standards.
• Engage with Risk and Compliance colleagues to ensure proper implementation of related policies and standards.
• Support the business in the implementation and embedment of Enterprise Risk Management Framework (ERMF), including those applicable for Risk and Control Self-Assessments (RCSAs), Critical Process Assessments (CPAs), Management Control Approach (MCA), Issue Management, Fraud Management, Combined Assurance, Risk Events, Key Indicators, as well as Dispensations Waivers and Breaches (DWBs) as well as Management Control Approach (MCA).
• Deliver value-added management information, specifically key risk indicator trends, and analysis of the drivers of risks to assist senior management to better manage risks.
• Monitor, measure, prepare and deliver on applicable reports; raising concerns and challenges, escalating associated risks and any material issues identified.
• Support the team in governance-related matters, including but not limited to monitoring and tracking the strategic initiatives, providing administrative support for Committee meetings including documenting minutes and tracking of meeting action items and initiatives where required.

Reporting and Analysis

• Source and interpret data for reporting to the enterprise risk committee and any other related reporting requirements.
• Ensure data quality and accuracy of reporting.
• Support the management reporting of all key concerns as appropriate through monthly and quarterly risk committees, forums, and governance committees.
• Ensure the completeness, accuracy, and validity of reporting through the monitoring of data quality on the Operational Risk Management System (ORMS) and related risk management systems.
• Engage business stakeholders and maintain effective follow-up and tracking of the remediation of weaknesses and control gaps identified.
• Reporting of all material concerns as appropriate and through risk and control governance committees.

Education and Experience Required

• B degree or equivalent specialising in Operational Risk Management / Audit / Business Management
• 5- 8 years’ experience in a Financial Institution preferably investments.
• 3-5 years’ experience in a Risk Environment

Knowledge and Skills: 

• Knowledge of the risk environment and risk management principles.
• An understanding of the operations of an investment and/or stockbroking business would be preferred.
• Keeping abreast of changes in industry and developing of own competency through continuing education.
• Proficiency in ORMS system preferred.

Competencies: 

• Deciding and initiating action
• Persuading and influencing
• Relating and networking
• Working independently
• Presenting and communicating information
• Analysing data (including data analytics and dashboards)
• Adaptability
• Planning and organising
• Coping with pressure and setbacks
• Learning and researching

Education

• Bachelor`s Degrees and Advanced Diplomas: Risk Management (Required)

End Date:

• June 3, 2025 (4 days left to apply)

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Job Description

Accountability: Service Delivery Management

• Act as the single point of contact & assume ‘one stop shop accountability’ for strategically partnering the CIO & Heads of Technology on the design, implementation and delivery of end to end Service Management across an estate
• Assume responsibility for service delivery and service performance across the business & deliver on service performance targets (quality, efficiency etc.) and objectives through proactive service delivery management & partnership to Technology teams
• Leverage emotional, social & business / commercial quotient to understand the broad range of stakeholders, their opinions & perspectives and reconcile these to deliver fit for purpose service management solutions that add value to the business (negotiation skills and dealing with complex and divergent stakeholder opinions are a must)
• Leverage deep technical expertise (Technology Stack & Broader Group Architecture, Infrastructure & Service Mapping) to lead the accurate and continuous mapping of IT services across the estate. This includes mapping & formally documenting & modelling all assets, resources, dependencies, accountabilities & associated risks across the IT infrastructure environment (internally and externally provided).
• Mobilise the service management value chain (group & business) & Tech Leadership team to leverage the service health analysis and lead the development & implementation of plans and associated solutions to prevent events & disaster ahead of time
• Lead the Service Delivery optimisation and automation agenda across the estate – continuously improving and evolving technologies, processes and practices with visible and tangible business impact Design, lead and implement change management and capability plans to ensure the ongoing adoption of Service Engineering technologies by technology teams e.g. Service Now & CMDB ensuring clean & flawless datasets across the estate
• Drive & Cascade the technology stability and resilience vision & agenda across the estate (e.g T100R and any other versions thereof) – and transition teams to a resilience vs. recovery mind-set
• Drive increased productivity and minimize disruptions through quick resolution of incident, aim to increase availability, improve service levels, and improve customer satisfaction through implementation of stability and resilience capability.
• Work collaboratively with the Service Delivery SLA & Process Manager as well as the CIO & Head Technology to define Service Delivery SLA’s & processes for the business area
• Leveraging Service Management practice expertise and expert knowledge of the business area support to positively contribute to the design of the service catalogue, SLA’s and service delivery processes and practices
• Leverage expertise in analytical and creative problem solving to lead and implement effective processes (e.g. service reviews), practices and teams to proactively assess end-end service health of the business unit
• Leverage the service health analysis to proactively identify trends and predict potential business continuity & service availability & resilience risks (people, process & systems) ahead of events across an estate
• Leverage data analytics and insights to produce well organised, relevant & business aligned service delivery reporting that enables effective business decision making with an associated, tangible business value add
• Leverage management information dashboards to effectively & proactively drive Service Delivery objectives for incidents (including MIM), problem and change management to ensure service quality and service improvement
• Drive the adherence to Service Management processes (Incident (major and standard), problem and change), and produce of the relevant process deliverable (i.e Executive Incident Summary)
• Stay Ahead of the Curve on advanced global service management improvements, tools, processes and practices and drive a culture of continuous improvement across the service delivery & technology teams
• Ensure Continuous Improvement by developing Service Improvement plans and facilitating and coordinating remedial activities with relevant support teams, business and other stakeholders
• Drive strategic and priority objectives aligned to Service Delivery outcomes with relevant Technology stakeholders. Support Business Unit objectives through collaboration and ongoing engagements & feedback between Tech and Business.
• Manage communication between technology teams and business relating to Incident, Problem and Change management

Accountability: Event & Problem Management & DR

• Embed the Stability and Resilience processes and practices across the estate (align people, processes & systems)
• Act as the point of escalation for all events & lead problem solving processes to minimise business & customer impact
• Lead major incident processes and activities across the estate and mobilise cross functional teams for effective problem resolution, including facilitating MIM bridge and WAR rooms
• Lead start of day activities with Service Delivery teams, Technology technical teams including active participation and driving daily production meetings
• Leverage data analytics and insights to identify trends in event management and lead the planning & change processes to prevent their recurrence resulting in improved technology resilience across the estate
• Leverage the outcomes of problem resolution processes & own deep technical expertise to proactively influence technology teams on technical product & service solution design (full stack engineering across the development lifecycle), associated capacity & capability planning & implementation

Accountability: Change & Release

• Consolidate & communicate all large scale change & release activity across the estate & proactively identify change & release risks to own & other estates (where key dependencies or interdependencies in stacks lie)
• Leverage leading practice operational readiness practices & processes to ensure the continuous & accurate updates to services across the estate (consolidate all new & decommissioned services & ensure effective performance monitoring & management thereof)
• Work proactively with the Operational Readiness teams to ensure appropriate communication, awareness and integration across technology teams of incoming / outgoing changes that could impact the estate and or other estates
• Drive a culture of ‘operational readiness’ across the service delivery & technology teams & embed effective planning & implementation processes that prevent business impact ahead of change & release

Accountability: Finance, Risk & Governance

• Carry ‘one stop shop’ accountability for delivering on an optimal cost to serve / cost of delivery of Service Management Activity
• Develop a deep understanding of IT Service Costs and Service Cost impact (where resilience, stability, availability issues come into play)
• Embed a commercial & cost mindset through the effective use of analytics, reporting & problem resolution activity to ensure optimal cost to value of IT services to the organization (speak the language of the business)
• Show business & commercial impact of service delivery management activity across an estate (including opportunity costs)
• Ensure business alignment to all Group Technology Standards, Processes & Practices (Engineering & DevOps, Security, Architecture, Infrastructure, Change & Release, DR, all end to end Service Management Activity – SLA, OLA, DR, MIM, etc.)
• Ensure business alignment to relevant industry standards e.g. ITIL, Agile, DevOps etc
• Partner the business area for audit (internal & external) readiness
• Lead the implementation of all risk related activity e.g. audit, compliance & ensure audit compliance & corrective post audit action & resolution across teams & hold one stop shop accountability for all unresolved risk (including prevention)
• Lead reporting & remediation on all non-compliant activity across the estate – on time & quality & in alignment with Group & Regulatory standards
• Participate & positively contribute to various risk & governance forums e.g. architecture etc.
• Ensure alignment of all service management practices & processes to Group & Regulatory requirements
• Maintain effective MI, knowledge management & document management processes & practices aligned to Group & Regulatory standards and practices
• Deliver on time & on budget (always)

Accountability: People

• Set & Cascade business / client strategic direction to service delivery teams
• Leverage strong capacity management tools and processes to ensure the right resource & capability mix to deliver on service management objectives
• Proactively attract, recruit, develop, retain, reward & deploy a diverse resource base aligned to an ever evolving business / client environment (ahead of demand)
• Build a high performance team environment through self-directed teams by driving performance management & measurement that is aligned with agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
• Accountable for the right people in the right teams to deliver on our strategy (always!)
• Leverage coaching expertise in all activity to drive improved technical service delivery to the organisation

Skills, Experience and Knowledge Required

• Must have a relevant National Diploma in IT or Degree
• Must have an ITIL Certification
• Minimum 7 years of IT Operations Management Experience, Service Delivery Management or IT Management
• Must have a Team Lead experience
• Good Business Acumen (SLA, Vendor and Stakeholders Management experience ) 

Education

• Bachelor's Degree: Information Technology

End Date:

• June 5, 2025 (6 days left to apply)

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Job Description

The Cyber Security Audit Manager will be required to perform the following: 

• Use knowledge of cyber security practices such as penetration testing, configuration management, network management, patch management, vulnerability management, cyber incident response, identity and access management, cloud security and encryption to conduct audits using the audit function’s methodology.
• Develop and maintain relationships with accountable stakeholder management within the bank. The Cyber Security Audit Manager should be able to present effectively at stakeholder meetings and forums (e.g.: Risk and Governance Forums) by sharing knowledge and information, including methodology, standards, changes and new developments, with business stakeholders on an ongoing basis.
• Use business knowledge, and outcomes of assurance work and continuous monitoring to assess evolving risks and the control environment of the bank. The Cyber Security Audit Manager will be required to write high quality reports for presentation at Risk and Governance forums.
• Participate and prepare the annual audit plan by taking into account the risk and control profile, business strategy and material risks affecting the business.
• Take ownership and initiative, to negotiate, influence and build consensus and successfully navigate audit delivery within timelines and quality criteria. Leading internal audit project teams, working closely with peer VPs, define audit scopes and oversee audit testing, including drafting internal audit findings and reports for discussion with senior management. This includes a strong acumen regarding auditing methods and industry practices for technology, cyber and information security risks.
• Drive advancement and development in the analytics and robotics automation space through defined strategic initiatives. This will include finding efficient means of performing audit procedures.
• Improve technical knowledge through self-learning or training including mandatory Continuous Professional Education requirements.

Knowledge & Skills:  

• Up-to-date knowledge of cyber threats, techniques and processes.
• Ability to define risks, controls and testing strategies in accordance with leading practice requirements.
• Technical skills required to assess the security of network devices (Routers, Switches, Firewalls, Proxies, etc.), security solutions (Anti-virus, End-Point Detection and Response etc.), information systems (Operating Systems, Databases and Applications) and supporting processes.
• Internal and External vulnerability assessments and penetration testing.
• Ability to articulate complex issues clearly.

Report writing.

• Cyber and information security risk management, monitoring and reporting.
• Awareness of regulatory and compliance environment Level.
• Manage time, resources and budget effectively Level.
• Industry and product knowledge.

Accountability: Reporting 

• Assess, challenge and monitor and prepare high quality, relevant and insightful reporting for risk committees in ITO and Group wide. Include audit delivery, issue validations, business monitoring insights and key MI relating to open/overdue/reopened audit issues etc., drivers for our CE and MCA assessments, emerging/watching brief risks. Ensure data integrity and factual accuracy of report prior to submission to EL/PH for review.
• Review and check and challenge first and second line of defense reporting on the control environment and management control approach.
• Strong collaboration with the Centers of Excellence (CoE) counterparts to derive insights for impactful reporting.

Accountability: Audit Planning 

• Actively participate and provide high quality, relevant and impactful audits for ITO in the annual audit planning process. Manage and facilitate the planning deliverables and interlocks with the wider IA.
• Report progress on Combined Assurance testing performed by IA, closely monitor ITO combined assurance strategy/progress, and actively participate in the combined assurance and risk forums.

Accountability: Management & Leadership

• Provide thought leadership and input into the strategy for the ITO IA Team.
• Actively play a senior role in the ITO Management Committees and develop and maintain relationships with key stakeholders during audits and business monitoring activities. Present effectively at stakeholder meetings and forums to share knowledge and information including methodology, standards, changes and new developments with business stakeholders on an ongoing basis.
• Engage proactively with the wider Internal Audit colleagues and request technical assistance where required from the Centers of Excellence during audits, business monitoring, reporting, planning etc.
• Mentor and coach less experienced team members by providing guidance around the methodology, audit process and the RB business.
• Support IA management team to identify, attract, develop and retain talent on an on-going basis and in measuring productivity and growth of staff by ensuring that Evaluation Forms are maintained for all audits and regular performance feedback to staff throughout the year, recognizing strengths and comprehensive development and training plans for key development areas identified.

Accountability: Knowledge Management

• Improve technical knowledge and ongoing learning, specific training including mandatory continuous Professional Education requirements.
• Share knowledge in area of responsibility with the team to ensure that audit activities are planned effectively and completed in line with quality standards and audit methodology.
• Present effectively at stakeholder meetings and forums (e.g. Risk and Governance Forums etc.) by sharing knowledge and information, including methodology, standards, changes and new developments, with business stakeholders on an ongoing basis.
• Working with colleagues in Business Units to provide requisite expertise in key areas where specific specialist knowledge is required to deliver appropriate, value-added assurance.

Minimum Requirements

• B Degree (Commercial, Informatics, Statistics)
• B Degree Honours (Commercial, Informatics, Statistics)
• CIA, CISA, CISM, CISSP or relevant qualification
• Relevant banking industry qualification (e.g. SA Institute of Bankers)

Essential:

• 5 years’ experience in Internal/External audit or commensurate experience in a major financial institution or Big 4 audit firm
• 5 years’ experience in risk-based auditing or risk/control activities.
• 3 years’ experience in managing a team

Competencies: 

• Independent in practice and in thought.
• Engaged with a visible level of presence.
• Drive the right risk culture in the business.
• Growth mind set, curious and open to teaching and learning.
• Confident to responsibly challenge.
• Ability to manage conflicts.
• Influential, Personal accountability.
• Crisp and clear communicator, verbally and in writing.
• Focused without adopting a silo mentality.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date:

• June 6, 2025 (7 days left to apply)

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Job Description

Job Summary

• The Customer Lifecycle Management will effectively leverage customer data, collaboratively work with countries to optimize customer interactions, and deliver enhanced customer value consistently on a PAN-ARO basis. The capability serves as a centralized hub that focuses on customer centric strategies and ensures consistent practices across different countries.

Job Description

• Financial & Growth Performance: To collaborate with countries to deliver the Pan-ARO portfolio customer, revenue and profit targets in line with overall ARO RBB MTP, STP and growth objectives
• Data Integration and Analytics: Collaborate with countries and the data capability to integrate customer data from various sources across different countries and use advanced analytics techniques to gain insights into customer behavior, preferences, and needs. This will help in segmenting customers effectively, identifying cross-selling and upselling opportunities, and delivering personalized experiences.
•  Collaborate with Marketing teams: To develop strategies and toolkits to target specific customer segments with personalized offerings and tailored marketing campaigns that resonate with their unique needs, to drive upsell, cross sell and retention.
• Performance Measurement and Reporting: Establish clear metrics and KPIs to measure the success of customer value management initiatives at a Pan-ARO and across countries. Develop comprehensive reporting mechanisms that provide insights into customer satisfaction, retention, cross-selling, and overall business impact.
• Knowledge Sharing and Collaboration: Facilitate knowledge sharing and collaboration among teams across different countries, enabling the exchange of best practices, successful strategies, and lessons learned. This will help in fostering a culture of continuous improvement and innovation.
• Talent Development: Collaborate with countries to build a team of skilled professionals with expertise in customer analytics, marketing, and technology. Ensure leveraged Investment in training and development programs to enhance countries capabilities and keep them updated with the latest industry trends and best practices.
• Continuous Improvement: Foster a culture of continuous improvement by regularly evaluating the effectiveness of CLM strategies, measuring customer feedback, and seeking opportunities to enhance customer value across all countries of operation.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date:

• June 4, 2025 (5 days left to apply)

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Job Summary

• The Card and Payments Operations Manager is responsible for operational oversight, optimization, and governance of the bank’s card and payment operations across ABSA Africa Regions countries. This role ensures operational efficiency, regulatory compliance, and superior customer service while managing an inbound contact center and email support function for credit card service requests. Additionally, the role plays a key part in optimizing card settlement processes, including FX netting and liquidity management, to minimize costs and maximize efficiency.

Job Description

Key Responsibilities  

Operational Oversight & Optimization  

• Provide oversight of end-to-end card operations (issuance, authorization, settlement, chargebacks) across African markets.  
• Optimize processes to enhance efficiency, reduce costs, and improve customer experience.  
• Ensure compliance with Visa, Mastercard, and local payment scheme rules, as well as central bank regulations in each country.  

Customer Service & Query Management  

• Manage and optimize the inbound contact center and email support handling credit card service requests for 5 African countries.  
• Monitor service level agreements (SLAs), call quality, and resolution times to ensure high customer satisfaction.  
• Implement self-service and automation solutions to reduce manual query handling.  

Settlement & FX Optimization  

• Oversee card settlement processes, ensuring timely and accurate reconciliation.  
• Work with Treasury and Finance teams to optimize FX netting positions, minimizing currency exposure and costs.  
• Identify inefficiencies in cross-border settlement flows and recommend improvements.  

Fraud, Disputes & Risk Management  

• Monitor fraud trends and ensure fraud prevention measures are effective.  
• Oversee dispute resolution and chargeback processes, ensuring compliance with card scheme rules.  
• Conduct root-cause analysis on operational risks and implement mitigation strategies.  

Stakeholder & Vendor Management  

• Liaise with local country operations teams, IT, Product, Compliance, and Risk teams to align on best practices.  
• Manage relationships with card issuance vendors, third-party processors, card schemes (MasterCard, VISA, Union Pay etc.), and fintech partners.  
• Drive vendor performance reviews to ensure cost efficiency and service quality.  

Process Improvement & Reporting

• Identify inefficiencies, implement automation and process improvements.  
• Generate performance reports on card transactions, fraud, and dispute metrics.  
• Ensure SLA adherence with processors and third-party vendors

Minimum Academic Requirements  

• Bachelor’s degree in Finance, Business Administration, Economics, or a related field.  

Professional certifications** such as:  

• Visa/Mastercard certifications (e.g., Visa Dispute Resolution, Mastercard Chargeback)  
• Payments or Card Operations certifications (e.g., AAP/APRP from NEACH, ICPS)

Minimum Experience Requirements  

• 6+ years in card operations, payments, or banking operations, with at least 3 years in a managerial oversight role.  

Proven experience in:  

• Managing card operations across multiple African markets.  
• Overseeing customer service/contact centers for card-related queries.  
• Optimizing settlement processes, FX netting, and liquidity management.  
• Deep knowledge of Visa/Mastercard rules, dispute management, and fraud prevention.  
• Experience working with card processors, fintechs, and treasury functions.  

Key Competencies & Skills  

• Strategic mindset – Ability to optimize processes and drive operational excellence.  
• Strong analytical skills – Expertise in settlement reconciliation, FX optimization, and cost reduction.  
• Customer-centric approach – Experience managing high-volume contact centers.  
• Stakeholder management – Ability to influence cross-functional teams and vendors.  
• Regulatory & compliance awareness – Knowledge of African banking regulations.  
• Project management – Lean/Six Sigma or Agile experience is a plus.  

Performance Metrics  

• Operational Efficiency: Reduction in processing time, cost savings from FX optimization.  
• Customer Service: Contact center resolution rates, customer satisfaction scores (CSAT).  
• Risk & Compliance: Fraud reduction, chargeback resolution time, audit findings.  
• Settlement Accuracy: Reconciliation errors, FX exposure reduction.  

Additional Requirements  

• Willingness to travel across African markets as needed.  
• Fluency in Portuguese is a strong advantage.  

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date:

• June 3, 2025 (4 days left to apply)

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Job Summary

• Optimise the profit and economic value of portfolios of Small Business key account clients requiring low to medium complexity commercial banking requirements by focusing: a) origination efforts to quire new clients; b) cross-sell to existing client base; c) coverage efforts to service clients in accordance to the segment CVP

Job Description

• Relationship Management: Own the primary relationship with the client by being the client’s main contact point for all corporate and investment banking needs. | Client Solutioning: Take overall accountability for service delivery by setting the rules of engagement for the cross functional team, which includes Transactional Banker, Credit Analyst, Segment Support Client Control Team, Client Service Consultant & Product & Sector teams. | Manager Risk Assessment: Take ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments | : | : | : | : | :

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

End Date:

• June 30, 2025 (30+ days left to apply)

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Job Description

Key Responsibilities:

• Conduct comprehensive research and analysis on customer experience channels, including digital platforms, call centers, chatbots, social media, and other relevant touchpoints.
• Gather and analyze customer data, such as feedback, surveys, and behavioral patterns, to identify trends, pain points, and areas for improvement.
• Collaborate with stakeholders to define research objectives, develop research methodologies, and design surveys, interviews, and usability tests.
• Collect and interpret customer feedback and insights through surveys, focus groups, and other research methods to inform decision-making and drive customer-centric improvements.
• Stay up-to-date on industry trends, best practices, and emerging technologies in customer experience channel management to make recommendations for innovation and optimization.
• Monitor and analyze competitor activities and customer experience benchmarks to identify opportunities for differentiation and improvement.
• Develop and maintain dashboards, reports, and data visualizations to effectively communicate research findings and key performance indicators.
• Collaborate with cross-functional teams, including product managers, marketing, and customer service, to implement customer experience enhancements and ensure alignment across channels.
• Support the implementation and monitoring of customer experience metrics and performance indicators to track the effectiveness of channel management strategies.
• Present research findings, insights, and recommendations to stakeholders, including senior management, with clear and concise written reports and presentations.

Qualifications and Skills:

• Bachelor's degree in business, marketing, psychology, or a related field. A master's degree is a plus.
• Proven experience as a Research Analyst or similar role, preferably in customer experience, market research, or related fields.
• Strong understanding of customer experience principles, channel management, and customer journey mapping.
• Proficient in gathering, analyzing, and interpreting quantitative and qualitative data using statistical analysis tools and research methodologies.
• Excellent analytical skills, with the ability to extract actionable insights from complex datasets and translate them into practical recommendations.
• Familiarity with customer experience measurement tools, survey design, and data visualization techniques.
• Strong project management skills, with the ability to handle multiple projects simultaneously and meet deadlines.
• Excellent communication skills, both written and verbal, with the ability to present complex information in a clear and compelling manner.
• Proficiency in using data analysis tools and software such as Excel, SPSS, SAS, or similar programs.
• Strong attention to detail and a commitment to delivering accurate and reliable research outputs

Education

• Bachelor's Degree: Information Technology

End Date:

• June 11, 2025 (12 days left to apply)

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Job Summary

Optimise the profit and economic value of portfolios of Premium Business key account clients requiring high complexity commercial banking requirements by focusing: 

• origination efforts to quire new clients 
• cross-sell to existing client base
• coverage efforts to service clients in accordance to the segment CVP

Job Description

• Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base
• Relationship and Service Management: Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients
• Manage Risk Assessment: Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• National Diplomas and Advanced Certificates: Business, Commerce and Management Studies

End Date:

• June 25, 2025 (26 days left to apply)

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Job Description

Key Responsibilities:

• Reporting: Prepare presentations and reviews and collaborate with Compliance Heads to meet reporting requirements as well as prepare quarterly conduct risk reports.
• Conduct / Reputational Risk: Ensure the Conduct and Reputational Risk frameworks are embedded in business and that all conduct risks are managed and mitigated
• New Regulatory Requirements: Create awareness of regulatory developments, publish newsletters, and escalate potential risks.
• Stakeholder Engagement: The ability to build strong relationships as well as engage internally to ensure effective communication and collaboration.
• Project Management: Manage and oversee compliance-related projects to ensure timely and successful completion.

Qualifications:

• B-degree with Honours; LLB qualification preferred.
• 5-10 years experience in Board and Exco level reporting, compliance, risk, or company secretarial positions.
• Strong communication, leadership, and analytical skills.
• Understanding of FAIS knowledge, Compliance methodology, Data Analytics, and AI skills.
• If you have a passion for compliance and want to make a difference at Absa, apply now and join our team dedicated to excellence!

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date:

• June 6, 2025 (7 days left to apply)

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Job Description

Skills and experience required:

• Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience and practical application that enables application support is evident
• 5+ years Information Technology and Application Support experience in a Technology environment
• Application Diagnostics and Management experience
• Strong functional knowledge of the custody business and its related functions
• Familiarity working on BaNCS' custody module is desired
• Strong knowledge of the SWIFT messaging framework, and an ability to troubleshoot any related issues
• Experience in Quality Assurance and Testing
• Experience and understanding of Disaster Recovery, and business continuity management
• Excellent communication, analytical skills and decision making ability in collaborative environments
• Excellent understanding of specific coding / scripting languages e.g. Java, C#, Python, Perl, JavaScript
• Knowledge of Object Oriented Design and ability to properly apply general design patterns and paradigms
• Experience with test-driven development and domain driven design
• Knowledge of open-source relational databases
• Knowledge of version control and related concepts and techniques, particularly Git
• Appropriate unit testing framework(s)
• Cloud platforms e.g. Azure, AWS & Google Cloud Platform

Key Accountabilities:

Devops & Support

• Apply critical thinking, design thinking and problem-solving skills to solve technical problems on existing applications
• Implement all configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise-wide applications
• Provide efficient and effective support of applications including continued development of the application and security, software patches, reliability, disaster recovery and ensure the application meets the business needs
• Managing deployments through CI/CD pipeline
• Identify and recommend application improvement to enhance capability, performance and also minimize costs.
• Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
• Manage applications throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services
• Develop sufficient knowledge of cloud infrastructure & broader organization architecture to assist with application upgrades and troubleshoot issues, with a strong emphasis on AWS

Maintenance and Knowledge

• Maintain correct and current application documentation and making it available to application users
• Oversee application implementation and configuration, patches, upgrades and maintenance, and ensure that application performance meets agreed SLAs and OLAs
• Ensure minimal business operations impact due to upgrades and maintenance activities
• Ability to document and share knowledge with peers and mentor junior support personnel
• Develop and maintain knowledge in application functionality, user workflow, and business processes
• Compile and maintain inventory of applications and related details
• Manage and provide support aligned to all SLA’s
• Develop the skills required to operate and maintain the technical products & services (applications)
• Develop and maintain expertise in application functionality, user workflow, and business processes.
• Receive and screen user programming requests for new applications or modifications, and determine appropriate priority and response.
• Act as a liaison between business stakeholders and customers, external solution providers, and IT stakeholders for application support specific requirements
• Provide input to current and future application requirements to meet the organization's needs
• Prepare assessments for proposed applications, projects, and define appropriate integration and access requirements
• Maintain awareness of application risks and opportunities for improvement
• Ensure that application users are aware of the application capabilities for enabling their effective use
• Assess vendor proposals for appropriateness and compliance with organization and industry standards.
• Supervise and maintain the organization's repository of applications
• Help diagnose problems and resolve incidents / issues related to applications.
• Work with Enablement teams to define the operational activities related to the applications

Application Monitoring & Performance Management

• Monitor application modification requests and ensure best practices are being utilised
• Conduct diagnostic investigations of program errors and implement or recommend solutions or methodologies for resolution.
• Maintain metrics of operational performance and evaluate trends
• Analyse business systems to determine effectiveness, identify inadequacies, inefficiencies and problems and recommend solutions
• Ability to analyse performance issues on applications and how best to improve

Governance, Risk & Control

• Enhance methods and procedures for collecting, analysing, and documenting application issues, and completing user change requests.
• Enhance IT processes for transitioning completed configurations from development to production.
• Plan and coordinate the processes for the provision of user applications and systems necessary for business operations.
• Define and maintain application assessment, development, and support standards, and work with other IT and business stakeholders to establish configuration and use guidelines.
• Provide inputs to availability and capacity management process for effective planning.

Education

• Bachelor's Degree: Information Technology

End Date:

• May 31, 2025 (1 day left to apply)

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Job Description

Execute cash & related transactions:

• Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached.
• Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers.
• Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
• Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash
• Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud.
• Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation.
• Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing.
• Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch.
• Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
• Prepare reconciliation reports for audit and management review purposes Ensure that journals are processed to recover charges for manual transactions processed for customers
• Ensure adherence to the SARB

minimum requirements

Customer Service:

• Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
• Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager.
• Provide Regular feedback to customers on the progress of their enquiries.
• Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers.
• Report customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers.
• Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents.
• Ensure accuracy and efficiency when engaging with the customer.
• Ensure friendly, focussed customer interaction at all times.
• Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards.
• Ensure adherence to the Corporate Wear policy.
• Maintain a neat and tidy workstation at all times.
• Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening.
• Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day
• Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
• Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance.
• Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses. Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting.
• Educate customers on the use of the Internet Kiosk.

Identifying sales leads:

• Identify and action sales leads (teller prompts) and cross selling opportunities.
• Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information.
• Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales.
• Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs.
• Capture all other leads on SMD once agreed by client Follow up all leads with Sales Consultants on SMD to make sure clients are contacted.

Compliance and Risk Management:

• Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures.
• Conduct cash counts and visual checks as assigned by the line manager from time to time.
• Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures Keep transactions records available for control purposes.
• Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure.
• Refer any concerns to the line manager for follow up and decision making on whether to proceed.
• Follow cash management procedures and limits as prescribed.
• Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc.
• Adhere to prescribed control measures to prevent fraud, losses and shortages.
• Report suspicious transactions as per Money Laundering control frameworks.
• Complete and maintain applicable registers (Teller and Key registers).
• Adhere to safety and security procedures and follow prescribed instructions in event of robbery Cubicles, teller drawers and workstations to be kept locked when leaving workstation.
• Follow off-line procedures and comply with all regulatory and compliance requirements Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures.
• Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud.
• Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc. Adhere to end of day procedures (ABSA 3368).
• Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

End Date:

• May 30, 2025 (9 hours left to apply)

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Job Description

Are you ready to make a difference? 

• Join an exciting and dynamic team of API Gateway Platform Engineers, who are responsible for shaping the technical API economy for the bank.
• Work within the Platforms and Engineering Gateway technology tribe responsible for the development, design and run of the Datapower API Gateway platform. Apply platform engineering expertise, critical thinking, design thinking and problem-solving skills to produce well-organized, optimized and documented source code that successfully delivers platform features, components of the service and solves complex technical problems with high quality solutions. Capable of resolving escalated issues arising from operations of the Datapower API Gateway Platform.

Key accountabilities: (What you’ll get to do)

• Leverage platform engineering expertise and a working knowledge of specific platforms (physical Datapower Gateway appliances, API Connect v10, vmware, Kubernetes, AWS services) and their constituent parts to positively contribute to platform feature and service designs
• Automate tasks through appropriate tools and scripting e.g. Kubernetes, Python, Terraform
• Use and configure modern observability techniques leveraging e.g. aggregated logging via Elastic Search stack, Kafka, metrics via Prometheus / Grafana
• Leverage platform (service design and code) and engineering technical expertise to proactively identify risks and prevent defects
• Uphold our technical principles off: self-service, scalability, re-usability, resilience & stability in all development practices and deliver feature sets that sustainably deliver on these principles
• Enable problem resolution across technical teams, apply and or facilitate root cause analysis, deeply understand the root causes of issues and find ways to resolve them (sustainably)
• Optimize, refactor and reuse components to improve performance and maintainability – ensuring maximum efficiency, effectiveness, and return on investment
• Take accountability for maintaining platform standards and best practices, and drive adoption across multiple service teams
• Contribute to a high-performance team environment by coaching and mentoring other engineers, support engineering teams on technical solutions and problem resolution, and proactively seek coaching and mentoring from others

Role/Person specification: (What do you need to get in?)

• +3 years Datapower Gateway experience (admin, operational and development)
• +3 years API Connect 2018 / v10 experience (admin, operational and development)
• +3 years coding / scripting languages experience e.g. Python, JavaScript, Bash scripting, GoLang, XSLT, Gateway Scripting
• +3 years’ experience in Kubernetes architecture, Networking, Security, Deployment, and Management
• +3 years messaging protocols and API technologies experience like SOAP and REST
• +3 years Infrastructure as code (IaC) tooling experience (like Jenkins, GITOPS, AWS CI/CD tools eg. Terraform, CloudFormation, CodeBuilder, CodeDeploy)
• +3 years analytics tools and Big Data Platforms experience like Elastic Search, Kafka (Hadoop)
• +3 years Web Security protocols experience like OAuth, JWT, OIDC
• +3 years Networking experience with a solid understanding of Network layer routing and security

Ideal Certifications:

• Certified Kubernetes Administrator (CKA) and Certified Kubernetes Application Developer (CKAD) or Certified Kubernetes Security Specialist CKS)
• AWS Associate level certifications
• IBM Certified Solution Implementer - DataPower Gateway v10
• IBM Certified Solution Implementer - API Connect v10
• If you’re passionate about working in a fast-paced environment and contributing to the exciting world of API Platforms by leading from the front, we would love to hear from you!

Education

• Bachelor's Degree: Information Technology

End Date:

• June 4, 2025 (5 days left to apply)

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Job Description

Accountability: Security Testing

• Formulate the annual cyber security assurance book of work as part of the combined assurance plan with the various stakeholders.
• Work closely with the business and tech stakeholders to risk assess and threat model the business environment as part of the scope definition phase of penetration testing.
• Collaborate with the broader Absa Technology Risk Assurance team to perform cyber security assurance reviews.
• Understand the organization's cyber security capabilities as part of SME discussions.
• Keep abreast of the latest cyber security developments to maintain SME skills.

Accountability: Reporting

• Document and socialize the cyber security assurance memorandum to stakeholders.
• Reword the technical penetration test results into business-friendly terminology for the senior business stakeholders.
• Socialize the cyber security assurance reports to the relevant stakeholders at various levels.
• Solicit and assess the feedback from business and technical stakeholders on possible remedial actions to the cyber security assurance issues.
• Provide the required cyber security assurance related information to the combined assurance coordinator for various committees when required.

Accountability: Vendor Management 

• Ensure vendors are onboarded timeously to avoid delays in the execution of the security testing.
• Manage the vendors throughout the security testing to ensure delivery on the agreed scope, quality and timelines.
• Serve as the escalation point in the event of any challenges during security testing.

Accountability: Stakeholder Management 

• Build effective working relationships with key stakeholders (including CIOs, Chief Security Office team, and risk managers).
• Hold regular communication sessions with relevant stakeholders (including CIOs, Chief Security Office team, and risk managers).
• Provide cyber security SME services as and when required by stakeholders.

Accountability: Financial Management

• Allocate funds to vendors based on the assigned book of work.
• Ensure purchase orders are allocated to the vendors for the work performed.
• Ensure vendor invoices are processed correctly and on time.
• Monitor expenditure against the overall available budget.

Accountability: Issue Management

• Collaborate with vendors, CIOs, Chief Security Office team, and risk managers to remediate the identified risks and vulnerabilities.
• Perform cyber security assurance issue validation as per the issue management standard.

Accountability: Governance

• Contribute to the definition and maintenance of all processes and standards related to cyber security.
• Support in the development and maintenance of security testing programmes.
• Uphold all documents relevant to the assessment on the allocated system.

Education and experience required

• Bachelor’s degree in Information Systems or related field.
• Professional certification such as CISSP, CISM, OCSP or any other related security qualification is advantageous.
• Previous working experience as a Penetration Tester is advantageous.

Education

• Bachelor`s Degrees and Advanced Diplomas: Information Systems (Required)

End Date:

• June 6, 2025 (7 days left to apply)