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  • Posted: Oct 8, 2024
    Deadline: Not specified
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    OneCart is South Africa's premier on-demand smart technology platform that connects multiple retailers to the consumer on one platform. The retailers displayed are based on the consumers geographical location, and the platform allows customers to shop for household items such as groceries and fast moving consumer goods, from multiple national retailer...
    Read more about this company

     

    Personal Shopper (Bay West Mall Gqeberha)

    Duties and Responsibilities :

    • Helping customers make the best possible purchases by providing advice, guidance, and
    • excellent customer service.
    • Supporting customers by fulfilling placed orders and making payments in person.
    • Responding promptly and effectively to customers' complaints and requests.
    • Advising customers on suitable substitutes for dated, discontinued, or unavailable products.
    • Reporting customer issues, supply shortages, and inferior products to Management immediately.
    • Engaging with customers and ensuring any special instructions given by the customer are followed.
    • Ensuring that orders are accurately selected, scanned, and packed.
    • Assisting with order collection, packaging, loading, and payment, where required.
    • Keeping track of product offerings and availability.
    • Collaborating with store departments to ensure efficient service delivery.
    • Consistently manage own priorities to achieve all deliverables.
    • Follow any lawful and reasonable instructions from your supervisor.
    • Act as part of the team and always assist other members of the team in achieving common goals.
    • Consistently live and be an example of the Company values
    • You MUST be 18 – 37.  MUST have matric.  Be able to communicate in English. Send the following documents:
    • CV
    • Matric/ Qualification Certificate (Recently Certified)
    • ID (Recently Certified)
    • Proof of your Banking details (Not less than 3 months)
    • Proof of Tax (SARS letter)

    go to method of application »

    Shopper & Driver Supervisor (Oceans Mall)

    Duties and responsibilities

    • Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily
    • Spot check: Uniform, Orders, staff attendance, process and procedures
    • Reporting: Adherence and staff attendance
    • Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
    • Support the team on special projects for continued operating efficiency and growth.
    • Provide an operational perspective on Logistics to ensure best practices and protocols.
    • Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI’s, specifically related to on-time fulfilment. Daily and weekly KPI reporting.
    • Train and develop shoppers.
    • Demonstrate consistent application of internal procedures.
    • Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.

    Staff Management

    • Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.
    • Conduct regular staff meetings with the team to improve motivation and communication
    • Ensure that all staff report to work on time at all times.
    • To facilitate training and coaching for staff members who generally lack service delivery.
    • Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.
    • Identify training needs initiate suitable training to better staff knowledge in their environment

    Complaints Management

    • Assist and attend to shopper and driver queries
    • Resolves escalated customer complaints
    • Provide constant feedback to the Area Manager on unresolved customer queries
    • Investigate and respond to shopper queries.
    • Foresees potential problems before they occur and takes action to prevent them from occurring
    • Consults widely with people inside and outside own Branch to solve problems

    Report

    • To provide weekly feedback on staff performance levels.
    • To provide reporting and associated performance insights on a daily, weekly and monthly basis
    • Ensures accuracy of reporting
    • Ensures real-time reporting is always available and visible
    • Reports are accurate and timeously submitted to relevant parties
    • Advise and check weekly reports for complaints, downtime reports, store productivity

    Qualifications requirements

    The following requirements are necessary:

    • Be eligible to work in South Africa.
    • A valid South African driver's license or a valid South African Professional driving permit (PrDP)
    • Clean driving record.
    • Must have your own vehicle or motorbike (registration documents to be verified)
    • Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS
    • 2-3 years Team Leader experience

    go to method of application »

    Shopper & Driver Supervisor (Neighbourhood Square)

    Duties and responsibilities

    • Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily
    • Spot check: Uniform, Orders, staff attendance, process and procedures
    • Reporting: Adherence and staff attendance
    • Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
    • Support the team on special projects for continued operating efficiency and growth.
    • Provide an operational perspective on Logistics to ensure best practices and protocols.
    • Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI’s, specifically related to on-time fulfilment. Daily and weekly KPI reporting.
    • Train and develop shoppers.
    • Demonstrate consistent application of internal procedures.
    • Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.

    Staff Management

    • Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.
    • Conduct regular staff meetings with the team to improve motivation and communication
    • Ensure that all staff report to work on time at all times.
    • To facilitate training and coaching for staff members who generally lack service delivery.
    • Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.
    • Identify training needs initiate suitable training to better staff knowledge in their environment

    Complaints Management

    • Assist and attend to shopper and driver queries
    • Resolves escalated customer complaints
    • Provide constant feedback to the Area Manager on unresolved customer queries
    • Investigate and respond to shopper queries.
    • Foresees potential problems before they occur and takes action to prevent them from occurring
    • Consults widely with people inside and outside own Branch to solve problems

    Report

    • To provide weekly feedback on staff performance levels.
    • To provide reporting and associated performance insights on a daily, weekly and monthly basis
    • Ensures accuracy of reporting
    • Ensures real-time reporting is always available and visible
    • Reports are accurate and timeously submitted to relevant parties
    • Advise and check weekly reports for complaints, downtime reports, store productivity

    Qualifications requirements

    The following requirements are necessary:

    • Be eligible to work in South Africa.
    • A valid South African driver's license or a valid South African Professional driving permit (PrDP)
    • Clean driving record.
    • Must have your own vehicle or motorbike (registration documents to be verified)
    • Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS
    • 2-3 years Team Leader experience

    go to method of application »

    Shopper & Driver Supervisor (Mall Of the South)

    Duties and responsibilities

    • Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily
    • Spot check: Uniform, Orders, staff attendance, process and procedures
    • Reporting: Adherence and staff attendance
    • Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
    • Support the team on special projects for continued operating efficiency and growth.
    • Provide an operational perspective on Logistics to ensure best practices and protocols.
    • Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI’s, specifically related to on-time fulfilment. Daily and weekly KPI reporting.
    • Train and develop shoppers.
    • Demonstrate consistent application of internal procedures.
    • Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.

    Staff Management

    • Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.
    • Conduct regular staff meetings with the team to improve motivation and communication
    • Ensure that all staff report to work on time at all times.
    • To facilitate training and coaching for staff members who generally lack service delivery.
    • Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.
    • Identify training needs initiate suitable training to better staff knowledge in their environment

    Complaints Management

    • Assist and attend to shopper and driver queries
    • Resolves escalated customer complaints
    • Provide constant feedback to the Area Manager on unresolved customer queries
    • Investigate and respond to shopper queries.
    • Foresees potential problems before they occur and takes action to prevent them from occurring
    • Consults widely with people inside and outside own Branch to solve problems

    Report

    • To provide weekly feedback on staff performance levels.
    • To provide reporting and associated performance insights on a daily, weekly and monthly basis
    • Ensures accuracy of reporting
    • Ensures real-time reporting is always available and visible
    • Reports are accurate and timeously submitted to relevant parties
    • Advise and check weekly reports for complaints, downtime reports, store productivity

    Qualifications requirements

    The following requirements are necessary:

    • Be eligible to work in South Africa.
    • A valid South African driver's license or a valid South African Professional driving permit (PrDP)
    • Clean driving record.
    • Must have your own vehicle or motorbike (registration documents to be verified)
    • Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS
    • 2-3 years Team Leader experience

    go to method of application »

    Personal Shopper (Oceans Mall)

    Duties and Responsibilities :

    • Helping customers make the best possible purchases by providing advice, guidance, and
    • excellent customer service.
    • Supporting customers by fulfilling placed orders and making payments in person.
    • Responding promptly and effectively to customers' complaints and requests.
    • Advising customers on suitable substitutes for dated, discontinued, or unavailable products.
    • Reporting customer issues, supply shortages, and inferior products to Management immediately.
    • Engaging with customers and ensuring any special instructions given by the customer are followed.
    • Ensuring that orders are accurately selected, scanned, and packed.
    • Assisting with order collection, packaging, loading, and payment, where required.
    • Keeping track of product offerings and availability.
    • Collaborating with store departments to ensure efficient service delivery.
    • Consistently manage own priorities to achieve all deliverables.
    • Follow any lawful and reasonable instructions from your supervisor.
    • Act as part of the team and always assist other members of the team in achieving common goals.
    • Consistently live and be an example of the Company values
    • You MUST be 18 – 37.  MUST have matric.  Be able to communicate in English. Send the following documents:
    • CV
    • Matric/ Qualification Certificate (Recently Certified)
    • ID (Recently Certified)
    • Proof of your Banking details (Not less than 3 months)
    • Proof of Tax (SARS letter)

    go to method of application »

    Personal Shopper (Hayfields)

    Duties and Responsibilities :

    • Helping customers make the best possible purchases by providing advice, guidance, and
    • excellent customer service.
    • Supporting customers by fulfilling placed orders and making payments in person.
    • Responding promptly and effectively to customers' complaints and requests.
    • Advising customers on suitable substitutes for dated, discontinued, or unavailable products.
    • Reporting customer issues, supply shortages, and inferior products to Management immediately.
    • Engaging with customers and ensuring any special instructions given by the customer are followed.
    • Ensuring that orders are accurately selected, scanned, and packed.
    • Assisting with order collection, packaging, loading, and payment, where required.
    • Keeping track of product offerings and availability.
    • Collaborating with store departments to ensure efficient service delivery.
    • Consistently manage own priorities to achieve all deliverables.
    • Follow any lawful and reasonable instructions from your supervisor.
    • Act as part of the team and always assist other members of the team in achieving common goals.
    • Consistently live and be an example of the Company values
    • You MUST be 18 – 37.  MUST have matric.  Be able to communicate in English. Send the following documents:
    • CV
    • Matric/ Qualification Certificate (Recently Certified)
    • ID (Recently Certified)
    • Proof of your Banking details (Not less than 3 months)
    • Proof of Tax (SARS letter)

    go to method of application »

    Personal Shopper (Mall @ Carnival)

    Duties and Responsibilities :

    • Helping customers make the best possible purchases by providing advice, guidance, and
    • excellent customer service.
    • Supporting customers by fulfilling placed orders and making payments in person.
    • Responding promptly and effectively to customers' complaints and requests.
    • Advising customers on suitable substitutes for dated, discontinued, or unavailable products.
    • Reporting customer issues, supply shortages, and inferior products to Management immediately.
    • Engaging with customers and ensuring any special instructions given by the customer are followed.
    • Ensuring that orders are accurately selected, scanned, and packed.
    • Assisting with order collection, packaging, loading, and payment, where required.
    • Keeping track of product offerings and availability.
    • Collaborating with store departments to ensure efficient service delivery.
    • Consistently manage own priorities to achieve all deliverables.
    • Follow any lawful and reasonable instructions from your supervisor.
    • Act as part of the team and always assist other members of the team in achieving common goals.
    • Consistently live and be an example of the Company values
    • You MUST be 18 – 37.  MUST have matric.  Be able to communicate in English. Send the following documents:
    • CV
    • Matric/ Qualification Certificate (Recently Certified)
    • ID (Recently Certified)
    • Proof of your Banking details (Not less than 3 months)
    • Proof of Tax (SARS letter)

    go to method of application »

    Personal Shopper(Neighbourhood Square)

    Duties and Responsibilities :

    • Helping customers make the best possible purchases by providing advice, guidance, and
    • excellent customer service.
    • Supporting customers by fulfilling placed orders and making payments in person.
    • Responding promptly and effectively to customers' complaints and requests.
    • Advising customers on suitable substitutes for dated, discontinued, or unavailable products.
    • Reporting customer issues, supply shortages, and inferior products to Management immediately.
    • Engaging with customers and ensuring any special instructions given by the customer are followed.
    • Ensuring that orders are accurately selected, scanned, and packed.
    • Assisting with order collection, packaging, loading, and payment, where required.
    • Keeping track of product offerings and availability.
    • Collaborating with store departments to ensure efficient service delivery.
    • Consistently manage own priorities to achieve all deliverables.
    • Follow any lawful and reasonable instructions from your supervisor.
    • Act as part of the team and always assist other members of the team in achieving common goals.
    • Consistently live and be an example of the Company values
    • You MUST be 18 – 37.  MUST have matric.  Be able to communicate in English. Send the following documents:
    • CV
    • Matric/ Qualification Certificate (Recently Certified)
    • ID (Recently Certified)
    • Proof of your Banking details (Not less than 3 months)
    • Proof of Tax (SARS letter)

    go to method of application »

    Shopper & Driver Supervisor (Mall @ Carnival)

    Duties and responsibilities

    • Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily
    • Spot check: Uniform, Orders, staff attendance, process and procedures
    • Reporting: Adherence and staff attendance
    • Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
    • Support the team on special projects for continued operating efficiency and growth.
    • Provide an operational perspective on Logistics to ensure best practices and protocols.
    • Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI’s, specifically related to on-time fulfilment. Daily and weekly KPI reporting.
    • Train and develop shoppers.
    • Demonstrate consistent application of internal procedures.
    • Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.

    Staff Management

    • Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.
    • Conduct regular staff meetings with the team to improve motivation and communication
    • Ensure that all staff report to work on time at all times.
    • To facilitate training and coaching for staff members who generally lack service delivery.
    • Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.
    • Identify training needs initiate suitable training to better staff knowledge in their environment

    Complaints Management

    • Assist and attend to shopper and driver queries
    • Resolves escalated customer complaints
    • Provide constant feedback to the Area Manager on unresolved customer queries
    • Investigate and respond to shopper queries.
    • Foresees potential problems before they occur and takes action to prevent them from occurring
    • Consults widely with people inside and outside own Branch to solve problems

    Report

    • To provide weekly feedback on staff performance levels.
    • To provide reporting and associated performance insights on a daily, weekly and monthly basis
    • Ensures accuracy of reporting
    • Ensures real-time reporting is always available and visible
    • Reports are accurate and timeously submitted to relevant parties
    • Advise and check weekly reports for complaints, downtime reports, store productivity

    Qualifications requirements

    The following requirements are necessary:

    • Be eligible to work in South Africa.
    • A valid South African driver's license or a valid South African Professional driving permit (PrDP)
    • Clean driving record.
    • Must have your own vehicle or motorbike (registration documents to be verified)
    • Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS
    • 2-3 years Team Leader experience

    go to method of application »

    Shopper & Driver Supervisor - Scottburgh/Umzinto North

    Duties and responsibilities

    • Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily
    • Spot check: Uniform, Orders, staff attendance, process and procedures
    • Reporting: Adherence and staff attendance
    • Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
    • Support the team on special projects for continued operating efficiency and growth.
    • Provide an operational perspective on Logistics to ensure best practices and protocols.
    • Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI’s, specifically related to on-time fulfilment. Daily and weekly KPI reporting.
    • Train and develop shoppers.
    • Demonstrate consistent application of internal procedures.
    • Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.

    Staff Management

    • Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.
    • Conduct regular staff meetings with the team to improve motivation and communication
    • Ensure that all staff report to work on time at all times.
    • To facilitate training and coaching for staff members who generally lack service delivery.
    • Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.
    • Identify training needs initiate suitable training to better staff knowledge in their environment

    Complaints Management

    • Assist and attend to shopper and driver queries
    • Resolves escalated customer complaints
    • Provide constant feedback to the Area Manager on unresolved customer queries
    • Investigate and respond to shopper queries.
    • Foresees potential problems before they occur and takes action to prevent them from occurring
    • Consults widely with people inside and outside own Branch to solve problems

    Report

    • To provide weekly feedback on staff performance levels.
    • To provide reporting and associated performance insights on a daily, weekly and monthly basis
    • Ensures accuracy of reporting
    • Ensures real-time reporting is always available and visible
    • Reports are accurate and timeously submitted to relevant parties
    • Advise and check weekly reports for complaints, downtime reports, store productivity

    Qualifications requirements

    The following requirements are necessary:

    • Be eligible to work in South Africa.
    • A valid South African driver's license or a valid South African Professional driving permit (PrDP)
    • Clean driving record.
    • Must have your own vehicle or motorbike (registration documents to be verified)
    • Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS
    • 2-3 years Team Leader experience

    go to method of application »

    Shopper & Driver Supervisor - Pietermaritzburg

    Duties and responsibilities

    • Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily
    • Spot check: Uniform, Orders, staff attendance, process and procedures
    • Reporting: Adherence and staff attendance
    • Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
    • Support the team on special projects for continued operating efficiency and growth.
    • Provide an operational perspective on Logistics to ensure best practices and protocols.
    • Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI’s, specifically related to on-time fulfilment. Daily and weekly KPI reporting.
    • Train and develop shoppers.
    • Demonstrate consistent application of internal procedures.
    • Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.

    Staff Management

    • Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.
    • Conduct regular staff meetings with the team to improve motivation and communication
    • Ensure that all staff report to work on time at all times.
    • To facilitate training and coaching for staff members who generally lack service delivery.
    • Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.
    • Identify training needs initiate suitable training to better staff knowledge in their environment

    Complaints Management

    • Assist and attend to shopper and driver queries
    • Resolves escalated customer complaints
    • Provide constant feedback to the Area Manager on unresolved customer queries
    • Investigate and respond to shopper queries.
    • Foresees potential problems before they occur and takes action to prevent them from occurring
    • Consults widely with people inside and outside own Branch to solve problems

    Report

    • To provide weekly feedback on staff performance levels.
    • To provide reporting and associated performance insights on a daily, weekly and monthly basis
    • Ensures accuracy of reporting
    • Ensures real-time reporting is always available and visible
    • Reports are accurate and timeously submitted to relevant parties
    • Advise and check weekly reports for complaints, downtime reports, store productivity

    Qualifications requirements

    The following requirements are necessary:

    • Be eligible to work in South Africa.
    • A valid South African driver's license or a valid South African Professional driving permit (PrDP)
    • Clean driving record.
    • Must have your own vehicle or motorbike (registration documents to be verified)
    • Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS
    • 2-3 years Team Leader experience

    go to method of application »

    Shopper & Driver Supervisor - Bluff

    Duties and responsibilities

    • Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily
    • Spot check: Uniform, Orders, staff attendance, process and procedures
    • Reporting: Adherence and staff attendance
    • Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
    • Support the team on special projects for continued operating efficiency and growth.
    • Provide an operational perspective on Logistics to ensure best practices and protocols.
    • Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI’s, specifically related to on-time fulfilment. Daily and weekly KPI reporting.
    • Train and develop shoppers.
    • Demonstrate consistent application of internal procedures.
    • Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.

    Staff Management

    • Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.
    • Conduct regular staff meetings with the team to improve motivation and communication
    • Ensure that all staff report to work on time at all times.
    • To facilitate training and coaching for staff members who generally lack service delivery.
    • Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.
    • Identify training needs initiate suitable training to better staff knowledge in their environment

    Complaints Management

    • Assist and attend to shopper and driver queries
    • Resolves escalated customer complaints
    • Provide constant feedback to the Area Manager on unresolved customer queries
    • Investigate and respond to shopper queries.
    • Foresees potential problems before they occur and takes action to prevent them from occurring
    • Consults widely with people inside and outside own Branch to solve problems

    Report

    • To provide weekly feedback on staff performance levels.
    • To provide reporting and associated performance insights on a daily, weekly and monthly basis
    • Ensures accuracy of reporting
    • Ensures real-time reporting is always available and visible
    • Reports are accurate and timeously submitted to relevant parties
    • Advise and check weekly reports for complaints, downtime reports, store productivity

    Qualifications requirements

    The following requirements are necessary:

    • Be eligible to work in South Africa.
    • A valid South African driver's license or a valid South African Professional driving permit (PrDP)
    • Clean driving record.
    • Must have your own vehicle or motorbike (registration documents to be verified)
    • Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS
    • 2-3 years Team Leader experience

    Method of Application

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