Available Vacancies at AVBOB South Africa

Description

• We are searching for an individual with excellent administration skills to join our Idutywa life office as a branch administration senior clerk.
• You will be responsible for delivery of excellent customer service to our policy holders and to ensure that client requests are processed efficiently, effectively and accurately within the allotted time.
• You will be working for a company that is over 100 years old with strong values which are customer centric. 
• In return for your services, you will be paid a competitive remuneration package. 
• You will be working for an organization that values employee development and rewards excellent performance.
• General reception duties to welcome clients
• Receive and assist walk-in clients with enquiries in line with the client services policy and procedure and/or refer to the relevant department
• Utilize resources and obtain necessary knowledge and skills to handle and complete enquiries
• Communicate processes and or delays and system problems to waiting clients
• Handling of claims, policy services and premium administrative duties relating to client’s policies
• Handling of petty cash, collection of cash from clients for premium payments and refunds of premiums
• Prepare cash for daily banking at the finance department
• Referral of new business to the relevant consultant
• Handle all fraud allegations and complaints
• Monthly and weekly statistics report writing
• General office duties

Requirements

• Grade 12
• 2-3 years’ relevant office administration experience will be a definite advantage

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Description

• We are looking for a person who will be responsible to clean and keep the neatness of the AVBOB office on a high standard.
• You will be working for a well-established company that is over 100 years old with strong values.  An organization that values employee development and rewards excellent performance.

RESPONSIBILITIES INCLUDE:

• Perform cleaning tasks and ensure high hygienic standards in the office
• Vacuum, Sweep & mop office floor
• Dust office furniture & flowers
• Clean waste bins
• Clean & wash hand basin, toilets & sinks
• Check toilet paper & soap in toilets
• Make tea & coffee
• Wash dishes & dish cloths
• Refill tea & coffee dispensers
• Refill water in water cooler
• Wash office windows.

Requirements

• Minimum Grade 10
• Cleaning experience will be a definite advantage
• Ability to communicate in English will be a definite advantage
• Good interpersonal skills

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Description

• We are searching for  an individual with solid experience in managing sales teams to join the Burgersfort Life office. You will be responsible  for  driving performance of a team of sales representatives and ensuring that  business objectives are met.
• You will be working for a company that is over 100 years old with strong values which are customer centric.  In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.

Your Responsibilities will Include:

• Recruit high quality representatives timeously and accurately
• Ensure that appointed representatives are adequately  trained
• Manage a team of insurance  representatives  optimally
• Ensure that the set insurance sales targets are reached
• Ensure and monitor compliance with respect to FAIS/FICA/LTIA  and all other relevant legislation
• Risk management
• Develop and expand markets

Requirements

• Grade 12
• A  suitable industry entry qualification within the requirements of the FAIS
• Comply with FAIS legislation for registration as Fit and Proper individuals

Applicants who entered the industry as follows:

• From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
• From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification 
• Clear ITC
• Clear criminal record
• RE5  certificate
• RE1  will  be  an  advantage
• Drivers’  license,  own  reliable  transport  and  cell  phone
• Proven  success  in  the  Marketing  of  Life  Assurance  for  at  least  three  years

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Description

• We are searching for  an individual with solid experience in managing sales teams to join the Cape Town Life office in Durbanville. You will be responsible  for  driving performance of a team of sales representatives and ensuring that  business objectives are met.
• You will be working for a company that is over 100 years old with strong values which are customer centric.  In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.

Your Responsibilities will Include:

• Recruit high quality representatives timeously and accurately
• Ensure that appointed representatives are adequately  trained
• Manage a team of insurance  representatives  optimally
• Ensure that the set insurance sales targets are reached
• Ensure and monitor compliance with respect to FAIS/FICA/LTIA  and all other relevant legislation
• Risk management
• Develop and expand markets

Requirements

• Grade 12
• A  suitable industry entry qualification within the requirements of the FAIS
• Comply with FAIS legislation for registration as Fit and Proper individuals

Applicants who entered the industry as follows:

• From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
• From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification 
• Clear ITC
• Clear criminal record
• RE5  certificate
• RE1  will  be  an  advantage
• Drivers’  license,  own  reliable  transport  and  cell  phone
• Proven  success  in  the  Marketing  of  Life  Assurance  for  at  least  three  years

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Description

• We are looking for a skilled contact center Team Leader who can lead our tea to better performance and improve service quality.
• You should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and procedures.
• You will be working for a company that is over 100 years old with strong values. In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.

YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:

• Plan training program and identify training needs for new and existing staff in cooperation with the department head.
• Walk the floor of the call centre throughout the day to observe the agent status and the appropriateness of their manner in handling the calls.
• Provide guidance to agents where they may need a more experience opinion on how to resolve a customer querAnswer daily telephone enquiries escalated.
• Assist policy holders and marketing personnel to solve enquires.
• Discuss unresolved cancellation enquiries with departmental head.
• Monitor on a short interval basis (at least every 10 minutes) the live Nashua call centre reporting for their team with a focus on the following.
• Keeping the average call duration to the agreed time (including the wrap up time).
• Minimising the number of calls waiting.
• Analyse the daily statistics, address irregularities with the department head and implement the appropriate corrective / preventative measures.
• Review job descriptions of the department in co-operation with the departmental head.
• Conduct a 15 minute daily review meeting with their team in order to discuss the performance of the previous day and to discuss the root cause of any variance so that they are able to develop corrective actions to eliminate these variances.
• Work with the Department Head to schedule the team to ensure that the maximum number of agents are available to take calls during anticipated peak times of the day.
• Attend departmental heads’ meeting and convey appropriate matters to personnel.
• Discuss non-performance with department head who will decide on appropriate action.
• Discuss non-compliance of personnel regularly with department head, who will decide on appropriate actions.
• Compile leave schedule for the team.
• Report all faults to appropriate technicians.
• Monitor work, report incoming errors and problem to the department head.
• Ensure that appropriate tasks are referred back to Policy Service Department within the set timeframe.
• Conduct a daily assessment of at least one call of each agent as per the standards and complete the call assessment forms.
• Identify agents’ training and, or coaching needs.
• Discuss identified training or coaching needs with each agent individually.
• Train or coach agents and monitor their progress.
• Open a file for each individual agent where the assessment results and daily statistics are kept.
• Oversee that the retention agents are adhering to the set policy and procedures.
• Monitor that the agents are complying in terms of identification and giving the client the correct information.
• Escalate any operational problems to the department head.

Requirements

• Grade 12
• 3 years’ experience in the Life Insurance Industry, preferably in a client service policy maintenance environment
• Call Centre management
• Computer literacy

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Description

• We are looking for a Project Coordinator to assist our project managers in organising our ongoing projects. This task involves monitoring project plans, schedules, work hours, budgets, and expenditures, organizing and participating in stakeholder meetings, and ensuring that project deadlines are met in a timely manner.
• You will be working for a company that is over 100 years old with strong values. In return for your services, you will be paid a competitive remuneration package. 
• You will be working for an organization that values employee development and rewards excellent performance.

YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:

• Define, design, develop, construct and maintain a range of building and construction projects.
• Complete and deliver building and construction projects in a safe, timely and cost effective manner.
• Provide technical advice on building and construction related matters.
• Research innovative and cost effective methods of maintaining and constructing buildings in compliance with legislation.
• Plan, execute and control building projects.
• Create and maintain a database of all relevant buildings, including building and site plans as well as building measurements.
• Responsible for the planned and preventative maintenance for all relevant buildings.
• Responsible for administrative related functions concerning applications for zoning, certificate of competence and special consent requirements.
• Scrutinize project scope of work (SOW), project plan and bill of quantity for all related projects.
• Prepare, coordinate and administer projects for tender process.
• Control and manage the procurement of related materials, equipment and services for related projects.
• Assist in the developing of policies and procedures for the department.
• Report on operational activities for the province as well as assist in preparation of budgets and cost analysis and controls.   
• Advice the department on amendments and/or new building and construction regulation.

Requirements

• Grade 12.
• Relevant degree/diploma in Quantity Surveying/Project management/Facility Management/Building & Construction management.
• Technical Trade Test Certificate.
• 8 to 10 years relevant experience in a building and construction environment.
• 5 to 6 years proven competence based track record at project management level on building projects.
• Maintenance and construction design, managing capital projects, tenders, risk assessment, planning and installation in mechanical and electrical fields.
• Project management methods, strategies, principles, processes procedures and tactics.
• Knowledge of Building and Construction regulations, SANS, SABS, OHS Act, National Environmental Management Act.
• Knowledge of standard cost and financial accounting.
• General administration processes, SLA and contracts management.
• Scope of Work (SOW) and Bills of Quantities (BOQ).

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Description

• We are looking for a highly skilled and experienced Senior Specialist: Internal Auditing (Financial Services) to join our dynamic team. This role is ideal for a professional who is passionate about governance, risk management, and internal auditing, and who is committed to ensuring strong financial controls and compliance within the organisation.
• The successful candidate will play a key role in planning and executing internal audit assignments, assessing financial and operational risks, and providing independent and objective assurance to improve organisational effectiveness. You will work closely with management to strengthen internal controls, enhance compliance with regulatory requirements, and support continuous improvement within the financial services environment.
• You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.
• YOUR RESPONSIBILITIES WILL INCLUDE:
• Plan, execute, and manage internal audit assignments within the financial services environment
• Conduct risk-based audits and evaluate internal controls and governance processes
• Review financial, operational, and compliance processes to ensure effectiveness and efficiency
• Identify risks, control weaknesses, and areas for improvement
• Prepare detailed audit reports and present findings to management
• Provide recommendations to enhance internal controls and mitigate risks
• Ensure compliance with regulatory requirements and internal policies
• Support continuous improvement initiatives within the internal audit function
• Engage with stakeholders and provide advisory support where required

Requirements

• Relevant qualification in Internal Auditing, Accounting, Finance, or related field
• CIA, CA(SA), or relevant professional certification will be advantageous
• Minimum of 5 years’ experience in internal auditing within the financial services industry
• Strong understanding of financial services regulations and compliance requirements
• Experience in risk management, governance, and internal control framework
• Strong analytical and problem-solving skills
• Excellent communication and report-writing skills
• Ability to work independently and manage multiple audit assignments
• Strong analytical and critical thinking ability
• Attention to detail and high level of accuracy
• Excellent stakeholder management skills
• Strong ethical standards and professionalism
• Ability to work under pressure and meet deadlines
• Good presentation and communication skills

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Description

• We are looking for (3) temporary resources to support the Debtors Management team in addressing outstanding accounts. You should have a firm grasp of accounting and financial practices and regulations and possess strong computer, verbal and written communication skills especially those that relate to the debtor management process.
• You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.

RESPONSIBILITIES INCLUDE:

• Investigate outstanding debtor accounts and assess recoverability
• Engage and correspond with collection attorneys and relevant stakeholders
• Prepare detailed write-off recommendations in line with departmental standards
• Support timely escalation and submission of recommendations for approval
• Assist in ensuring compliance with Delegation of Authority (DOA) requirements

Requirements

• Relevant qualification in Finance, Accounting, or a related field
• Three (3) experience in debtors’ management, collections, or credit control
• Strong analytical and problem-solving skills
• Experience working with legal/collection processes and attorneys (advantageous)
• Good understanding of write-off processes and governance frameworks
• Strong communication and report-writing skills
• Ability to work under pressure and meet tight deadlines

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Description

• We are searching for an individual to join the Business Development team as Key Accounts Manager in the Western Cape. The Key Accounts Manager is responsible for developing, maintaining and monitoring a long-term relationship with the national and provincial strategic customers of the AVBOB Insurance and Funeral Service business.
• You will be working for a company that is over 100 years old with strong values which are customer centric.  In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.
• The Key Account Manager therefore identify strategic sources nationally.
• This individual negotiate, with the source’s key contact/stakeholder/decision maker(s) access to its business and employees for the sales team, managed and overseen by the relevant area manager.
• Development and execution of Marketing Plans
• Develop the joint marketing plans in collaboration with the senior management of the strategic customer accounts.
• Implement the joint marketing plan with the objective of increasing awareness of AVBOB’s value proposition, penetration and usage of AVBOB products in the existing customer base, consequently growing market share in the strategic account.
• Ensure the correct products and services are delivered to customers in a timely manner
• Play an integral part in generating new sales that will turn into long lasting relationships
• Implement a Customer Relationship Management (CRM) plan
• Establish and maintain relationships with the relevant senior management at the strategic customer accounts, for both existing and new customers by driving the relevant Customer Relationship Management (CRM) plan for the strategic customer accounts.
• Create cross-functional alignment internally, through to the management of key stakeholder at the strategic customer accounts.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Establish and maintain client relationships

• Develop provincial strategic customer account plans (source marketing plans) and work closely in collaboration with the Provincial Management teams to actively drive the implementation of AVBOB plans with the strategic customer accounts.
• Establish a strong network of business contacts and leverage the relationships to drive AVBOB’s business agenda.
• Serve as a link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.

Client service

• Conduct routine visits (hold regular structured meetings) with the key customers to discuss plans and business deliverables.
• Be of service to be customer by being on call at all times to address customer queries (questions, concerns, etc.).
• Coordinate the involvement and garner the support of internal AVBOB structures to provide exceptional service to the customer.
• Be the subject matter expert (knowledgeable) about AVBOB products and services, to accurately provide advice and excellent customer service.
• Understand the principles of creating an excellent tailor-made customer experience for each of the customers.
• Aggressively chase the opportunities and lead the execution of the state and high profile funerals to bring the brand promise to life, showcase the perfect funeral’ brand experience and create the right brand image in the right context.

Business reporting

• Providing comprehensive management reports on the implementation of the strategic account plans.
• Conducts the periodical business reviews to identify strengths and weaknesses, evaluate operational effectiveness and ensure that the business goals/project milestones are met.
• Monthly management reporting on conversion rate on new and existing sources of business.
• Ensure that the marketing initiatives implemented adhere to the approved budgets and deliver on the required return on investment (ROI). Reduce customer acquisition costs.

Requirements

Minimum qualifications

• Minimum post-matric qualification (minimum 3-year tertiary qualification) in Marketing and Sales, Business Management or a related field.
• On-the-job training – abreast with the AVBOB product suite and products offered by competitors is an advantage.
• Proficient in MS Office suite; working knowledge of project management; computer software and internet. General computer competencies.

Knowledge and experience

• Minimum five (5) years business development and account management experience (within the Financial Services sector is advantageous).
• Strong sales and account management background.
• Customer Relationship Management (CRM) experience.
• Client relationship management (customer service).
• Team management and development.
• Exceptional written and verbal communication skills (negotiation, presentation).
• Tactical plan development and project management.

Budget management.

• Excellent relationship building and networking skills (greater access to senior management and relevant decision-makers).
• Work independently (accountable, self-starter and self-driven).
• Highly organized and good time management skills (prioritisation).
• Data analysis.
• Business writing skills

Travel

• The role involves extensive travel nationally.

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Description

• We are looking for a highly motivated, proactive and resilient individual with strong knowledge of sales and marketing to join our sales team as a Financial Associate in our Knysna Life Office. 

You will be working for a well-established company that is over 100 years old with strong values. An organization that values employee development and reward excellent performance.

• Matric (Grade 12) and/ or tertiary education with 30 credits on NQF level 4
• Comply with FAIS legislation for registration as Fit and Proper individuals:
• Applicants who entered the industry as follows: 
• From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
• From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognised    qualification
• Clear ITC credit record
• Clear criminal record
• RE 5 will be an advantage

Requirements

• Grade 12
• Marketing experience
• Drivers’ license and have own reliable transport and cell phone (advantage)