Job Vacancies at Commonwealth Bank

Do work that matters   

As a Branch Concierge you’ll create a great customer experience from the time customers walk in the Branch to the time they leave. With an approachable manner you’ll welcome and build rapport with customers, while also ensuring their needs are being met by the most appropriate branch specialist. Join us and play an essential role ensuring we assist all customers in a timely manner leading to the best possible customer experience.  

See yourself in our team  

• The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.  Supported by world class technology, we’re able to offer market-leading products that best suit their financial needs and goals.    

What will help you succeed?  

• To be successful in this role you’ll have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do.   
• You’ll need to bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs.  
• You will be able to demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.  
• Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.   

If this sounds like the role for you then we would love to hear from you. Apply today! 

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 11/08/2021

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About the job

• Full Time Opportunity
• Springvale Branch
• Short Term position from August 2021 - December 2022

Do work that matters

Your role exists to make our customer’s lives easier. Whether a customer is buying their first or second home, investing in a property, refinancing, building or renovating, you’re there to deliver the right solutions at the right time.

Our Home Lending Specialists are the type of people who thrive on creating long-lasting relationships. They know how to ask the right questions to deliver appropriate lending solutions and build trust, confidence and advocacy in every interaction.

See yourself in our team

You’ll be joining our Retail Branch Network - a hardworking team who deliver customised service to meet the needs of our personal and small business customers. Our focus is to help people and business move forward, to progress. We support our customers to make the right financial decisions and achieve their dreams, targets and aspirations.

We’re looking for someone who puts the customer at the heart of everything they do. You’ll work face to face with customers to lead lending conversations with confidence, putting your solid understanding of our products, processes and policies to good use by proactively identifying your customers’ financial needs. As a confident networker you'll use your communications skills to develop and maintain strong working relationships with your branch peers.

As a HLS, you’ll be a stickler for detail, ensuring applications are compliant and all checks have been done. The service you provide will be exceptional, giving you the confidence to ask for external referrals from your existing satisfied customers.

Where will you go?

As a HLS at CommBank, your opportunities are endless. We’re investing in in our people to provide consistent and clear career pathways for our lenders, deliver more development opportunities and provide best in market training.

If you live the values and demonstrate our lending capabilities, we’ll help you find the next step that’s right for you and enable you to be your best on your career journey.

We’re Interested In Hearing From People Who Have

• A proven track record of delivering exceptional customer service and establishing and maintaining rewarding relationships
• Previous experience in a lending environment and an existing knowledge of Home Lending products and the current responsible lending legislation
• An ability to identify and anticipate customers’ financial needs
• The ability to see the big picture for customers and provide them with holistic solutions
• Vietnamese language skill preferred but not essential
   

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 11/08/2021