Job Opportunities at Momentum

Role Purpose    

• Manage and motivate the team in order to deliver an excellent client experience and support the achievement of sales targets.

Requirements    
Experience:

• 3-5 years’ experience in a sales environment (essential)
• 2-3 years’ experience for the rendering of financial advice, as required by relevant regulatory body (essential)
• 1-2 years managerial experience (desirable)
• Long-term Experience Sub-category C
• Class of Business

Formal qualifications:

• Grade 12 or equivalent qualification
• A Recognized FSCA Qualification
• RE5/RE1

Duties & Responsibilities    
Skills:

• Interpersonal skills
• Relationship building and networking skills
• Communication skills
• Computer skills
• Negotiation skills
• Planning and organising skills
• Analytical skills
• Knowledge of the financial services industry
• Knowledge of relevant legislation
• Relevant product and process knowledge (Class of Business knowledge)
• Knowledge of the sales process and cycle

Internal Processes

• Develop plans to achieve sales targets in line with client centric practices.
• Manage the adherence to operational processes, policies and legislative requirements.
• Develop action plans and initiatives to drive sales, motivate team and improve performance.
• Communicate and implement approved team targets within area of responsibility.
• Implement action plans to achieve sales targets and business goals.
• Effectively manage all day-to-day team activities and escalations.
• Collaborate with Quality Assurance and Performance Coaches to guide and coach team to increase productivity, compliance and quality of calls.
• Regularly assess team members’ performance against targets and implement actions to increase performance.
• Assess service delivery based on engagements with business stakeholders and relevant analytics and implement plans for improvement.
• Maintain effective and efficient record keeping on the relevant system.
• Conduct regular engagement with team members in order to cascade information and team objectives.
• Cultivate and manage working relationships with a variety of stakeholders.
• Analyse, identify trends and report on team performance and productivity.
• Implement effective staffing and scheduling models for guaranteed coverage at the lowest possible costs.
• Implement measures to address non-performance within the team.
• Identify operational efficiencies and make recommendations for improvement.

Client

• Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
• Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.
• Provide regular reports on delivery of services.
• Provide authoritative, expertise and advice to clients and stakeholders.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

Competencies

• Adopting Practical Approaches: Applies practical skills when investigating issues; prefers to learn by doing; is practically minded and applies common sense.
• Interacting with People: Is lively and projects enthusiasm; is talkative in making contact; is focused on interacting and networking with people.
• Convincing People: Is comfortable having to persuade others; shapes opinions by being outspoken; seeks to negotiate with others.
• Making Decisions: Is determined and decides on actions; willingly assumes responsibility; is definitive and stands by own decisions.
• Empowering Individuals: Motivates individuals by empowering them; seeks to inspire people and groups; gives encouragement to others.
• Resolving Conflict: Is comfortable calming upset people; handles angry individuals well; is focused on resolving conflict and arguments.
• Team Working: Works participatively with others; is democratic and encourages team contributions; collaboratively involves others in decision making.
• Seizing Opportunities: Identifies business opportunities; creates additional sales for future growth; wants to win and outperform competitors.

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Role Purpose    

• The purpose of the role is to execute on the Momentum Insure Sales strategy.
• This will include the achievement of product sales targets and the delivery of an excellent, consistent customer experience across all products at the lowest possible cost
• This role leads and directs the Momentum Insure BDC channel, strong leadership is required to motivate and inspire the team to achieve outstanding results
• The Sales Manager is accountable for understanding Regional Customer base, growth opportunities and specific demands whilst ensuring effective capacity management of available resources in order to achieve higher operational efficiencies
• To ensure that the processes within the Momentum Insure Sales Team comply with legislative and process requirements
• Achievement of required audit scores
• To work along with staff to enhance skills levels and create a healthy work environment. Contracting and achieving of training and development plans for BDC's. Manage transformation and employment equity

Requirements    

• Matric/Grade 12
• NQF 5 as required/ equivalent qualification and or FAIS Credits (min 30 credits in short term insurance if date of first appointment is before 2010); or if date of first appointment is on or after 01/01/2010, a full recognised qualification as per the FSCA qualification list
• FAIS Regulatory examination for Representatives (RE5) and (RE1) for Key Individual
• If you are registered for one Class of Business (Personal or Commercial), you are required to have 12 CPD (continuous professional development) points. If you are registered for two Classes of Business (Personal plus Commercial), you are required to have 18 CPD points.
• 5 Years' experience in Sales (Short Term Insurance)
• 3 Years' experience in Managing staff in a short-term industry

Duties & Responsibilities    

• Driving profitable sales volume of all Momentum Insure products
• Achieve an excellent, consistent customer experience across channel

Implement sales plans, budgets and accelerated growth strategies:

• addressing sales to the external market
• South African and public sector markets
• Maximise channel effectiveness
• Apply a deep understanding of Provincial client and competitive markets and needs to execute on initiatives that will lead to greater market penetration
• Communicate the sales distribution strategic objectives, plan and operating model to stakeholders
• Accountable for establishment of a fast and efficient lead management process
• Ensuring effective resourcing, development, performance management and retention plans are in place for sales team
• Run collaborative meetings for retail sales
• Collate provincial specific retail tied sales information and compile relevant reports to respective stakeholders
• Ensure effective risk management and governance of Momentum Insure sales
• Key individual Momentum Insure –; management oversight of the sales activities, including the performance of compliance function, specifically with respect to FAIS and the product categories for which Momentum Insure are licensed, and represent the Sales Team during compliance monitoring visits

Competencies    

• Impactful leadership
• Driving change
• Purposeful collaboration
• Growing capability
• Relationship building
• Managing performance
• Product Sales
• Sales skills
• Risk awareness
• Cross selling
• Extensive knowledge of the Short-Term Insurance Industry
• Knowledge in managing a diverse team
• Thorough understanding of the insurance industry
• Thorough understanding of business principles
• Interpersonal Skills
• People Management skills
• Ability to handle conflict
• Negotiation skills
• Problem solving skills
• Coaching skills
• Knowledge of Sales process
• Ability to drive a high performance culture

Closing Date    
2023/03/02