Brand New Jobs at MTN

Key Performance Areas:

The Senior Manager Business Manager: Group Legal and Regulatory will be accountable to achieve the following objectives:

• Manage overall Operations of the Legal & Regulatory Function including but not limited to, Financial Management and Budgeting cycles, Training and Development, Strategy development and execution and Drive department efficiency in respect of people, Process and Technology.
• Maintain stakeholder relationships with Business and Operating Countries
• Provide Project Management support to Group Legal & Regulatory projects including operating units as and when required
• Develop and champion execution of Legal & Regulatory functional strategy in line with MTN Group’s Strategy
• Develop and support cascading of Key Performance Indicators for Legal & Regulatory Heads in country and at Group.
• Facilitated the development and embedment of Legal & Regulatory Key Risk Indicators and drive adoption, localisation and regular self-assessments by MTN Operating Countries. 
• Ensure functional Legal & Regulatory Delegation of Authority is appropriately implemented and specify internal governance policies and regularly monitor compliance.
• Provide advisory support and assistance with the risk management and review of policy breaches, remediations, risk reporting etc.
• Support Management of Legal & Regulatory risks in accordance with Group Policy and devise efficient defence strategies.
• Collaborate with Risk & Compliance to develop and apply effective risk management techniques and offer proactive advice on possible mitigations.
• Advise on various Legal & Regulatory strategies and approach.
• Liaise with, collate and incorporate feedback from, various internal stakeholders and departments for purposes of transactions, initiatives and projects.
• Provide support, guidance and advice to MTN Operating Companies, where requested or required, regarding aspects of transactions, risks and other matters such as conduction Capacity and Capability assessments for Legal & Regulatory functions, identify training needs and execute solutions
• Deal with complex matters with multiple stakeholders and forces.
• Prepares and drafts critical correspondence, presentations, reports and spreadsheets with attention to detail.
• Assist and support on a need basis in the provision of input and review materials, presentations and communications.
• Analyze, gather and summarize a variety of business and market information.
• Request information and actions on behalf of the Group Chief Legal & Regulatory Officer and ensure that these requests are fulfilled efficiently and effectively.
• Support the Group Chief Legal & Regulatory Officer in holding the team members accountable to timelines and commitments.
• Ensure the follow through and outcomes on agreed actions.
• Manage Law firm Panel and provide oversight in respect of tracking of Value-Added Services 
• Provide support to Operating Countries in respect of establishment of local law firms 
• Assist in preparing Guidance notes in respect of policies and standards to drive implementation and efficiencies across the relevant functions and stakeholders
• Provide oversight and support in respect of functional governance at a Group Level and Operating Countries such as Quarterly regional Meetings, Development of reports to Regional VPs and Operating Countries CEOs 
• Provide oversight and Management of once off Functional Activities such as Legal & regulatory Conference, Team Branding and Culture socialisation, drive high performing and collaborative team spirit across the Group and Operating Countries Teams.
• Draft regular communications as and when the Chief Legal & Regulatory Officer needs to share important announcements
• Collaborate with HR Business & Finance Business Partners to achieve departmental and MTN Group goals.
• Drafting of ad-hoc Operational papers for the Group Chief Legal & Regulatory Officer one on one engagements with The Group President & CEO and Exco members 
• Development Functional Review and Board Sub-committee submissions 
• Drive the adoption and embedment of the Knowledge Management system
• Facilitate and ensure regular performance reviews are conducted and all HR guidance is implemented timeously 
• Effective management and administration of Legal & Regulatory Executive Committee
• Facilitation and Preparation of content to be shared in Town Halls and Strategic Leadership Sessions with external Coaches 
• Enhance organisational Knowledge sharing by sourcing experts/facilitators and running Thought Leadership Sessions for Legal & Regulatory Functions as well as relevant Business Stakeholders.

Role Dependencies

• Active support from the Group Legal management team and Senior Leadership 
• Deep understanding of the MTN business strategy 
• Understanding of the OpCo, business and Regulatory context 
• Timely decision making and reporting 
• Alignment of OpCo and Group strategy initiatives

Collaboration

Responsibility towards: 

• Key Internal Stakeholders: MTN Opcos, Group Executive and Senior Leadership, Group Legal & Regulatory
• Key External Stakeholders: Key Partners, Relevant Industry Bodies, Relevant External Regulatory Bodies, Relevant Economics Bodies

QUALIFICATIONS

Job Requirements

Education:

• Minimum 4-year Academic Degree with Honours (LLB or equivalent preferred) or any Commercial or Technical Degree
• Admission as an attorney will be advantageous
• Post Graduate qualification (MBA / Masters advantageous)
• Fluent in English, French and Arabic (advantageous)
• Graduate Qualification in Business Administration or Project Management or Operations Management

Experience:

• 5 -10 years’ experience in Operations Management, Business Administration and or Strategy Development and Execution.
• Minimum 5 years in Telecommunications industry experience
• Exposure to working in a legal function and supporting counsel preferred
• Proven track record to have worked across diverse cultures and geographies
• Proven track record in managing stakeholders across multiple functions

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Key Performance Areas

Governance 

Strategic Meetings

• Chair the Group Information Security Forum
• Co-Chair the Group Technology and Security Governance Council
• Represent Group Security at various governance forums, including but not limited to Group GOC, Group ERMCO, Fintech TSCG, Fintech ERMCO, AI Steerco
• Initiate and hold strategic meetings, ensure relevant participation and provide direction for the various discussions;
• Drive adequate risk mitigation and controls;
• Ensure Approval on new initiatives;
• Review and finalise objectives, targets and budgets;
• Authorise and / or secure relevant budget for internal projects;
• Authorise and / secure authorisation for  proposals on change initiatives; 
• Attend tactical meetings on a needs basis; and
• Evaluate areas of improvement across people, process and technology.

Escalations

• Manage and resolve issues that will result in severe time, scope, productivity and cost or resource impact; and
• Resolve and provide guidance to issues escalated.

Tactical

• Oversee all projects and initiatives that are aligned to strategic imperatives;
• Review key risks, issues and dependencies and set mitigation actions; and
• Sign-off / make decisions regarding tactical changes.

Performance

• Monitor and ensure alignment with MTN global strategy and per industry best practices;
• Review performance against agreed Key Performance Indicators (KPIs) 
• Ensure provision of appropriate support to commercial functions; and
• Evaluate plans for continuous improvement.

Reporting

• Report on a monthly basis to Group Chief Technology and Information Officer relating to progress made within the division and in accordance with the measurement metrics set by the organisation.
• Report on monthly basis to the Group Chief Business Risk officer of any risks identified.
• Report the operational security status across the Group (including Opcos and PlatformCos) on a weekly basis to the relevant organisation stakeholders across Group, Opcos and PlatformCos
• Perform on an adhoc basis on specific projects, as required.

Budgets

• Oversee divisional budgets in line with business objectives and facilitate forecasting;
• Oversee project initiative budgets in line with business objectives; and
• Drive initiatives that will ensure that the “cost of operations” are reduced, in line with a least cost operating strategy stemming from the business drivers.
• Contribute the OpCos and PlatformCos security budget guidelines to the overall technology budget guidelines

Operational Delivery

• Develop and implement the overall information security framework and strategy, overarched by the business risk strategy, ensuring the effective implementation and adherence across all the business;
• Drive the development and implementation of the requisite information security policies, procedures, guidelines and standards;
• Ensure that the security requirements for new information processing facilities have been identified and approved;
• Ensure that functional and technical security architectures are defined for the security of IT and telecom network infrastructure and monitor compliance thereof;
• Ensure that the technology architecture is effective to manage threats and re-architecture (if required) to ensure consolidation of systems, vendors, processes and procedures;
• Ensure that the information security policies, procedures, standards and guidelines for use throughout MTN are reviewed yearly and updated in a timely manner to accommodate changes in the Technology or business environment;
• Facilitate information security risk assessments in OPCOs and PlatformCOs to ensure threats are managed.
• Identify emerging information security trends in the telecom industry and engage the MTN stakeholders to ensure that threats are managed; 
• Define and communicate to management, the key threats to the information assets at various point of time;
• Encourage the participation of the managers, auditors, legal department and the staff members from various functions, who can contribute to compliance with the information security practices;
• Oversee (or assist, if required) the investigation of security threats or other attacks on the information assets at OPCOs and PlatformCOs;
• Ensure the maintenance and review of all critical incidents that have occurred and the corresponding resolution timeframe and inform the Executive Committee;
• Liaise with OPCO and PlatformCO to set up an Information security education and awareness program at the OPCO and PlatformCO level;
• Liaise with external entities - cyber security team and law enforcement – agencies, in case of an escalated security breach;
• Implementing cyber security management and driving the engagement across the MTN footprint;
• Engage the Business Risk and Audit teams to ensure alignment of security processes against business risk;
• Reporting at operations and audit committee and managing the actionable outcomes related to security.

Managerial / Supervisory Responsibilities

• Set overall direction for the division;
• Provide guidance and leadership ensuring future focus and current efficiency;
• Coach and mentor direct reports to ensure staff motivation is high;
• Ensure adequate succession planning and that succession plans that are in place are achieved;
• Ensure skill transfer for staff development, motivation and business continuity;
• Ensure the team is led, motivated and rewarded to achieve high performance areas;
• Ensure assigned team is led, motivated and rewarded to achieve KPAs;
• Ensure the effective management of diversity among personnel in the division;
• Identify staff training and development needs and implement necessary actions;
• Manage team (including recruitment, on-boarding, attrition);
• Set goals and objectives for direct reports, monitor progress and maintain motivation;
• Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning and goal setting);
• Set up appropriate structure to meet departmental management objectives; and
• Provide an advisory function on governance and best practices in client experience.

Collaboration

Responsibility towards: 

Key external stakeholders: 

• External Auditors
• Partners
• Distributors
• Vendors
• Law enforcement agencies
• GSMA
• Key internal stakeholders: 
• Group Exco
• Opco and  PlatformCo CEO’s
• Governance Forums
• Risk Committee
• Audit Committee
• Internal Auditors
• Group Privacy Office
• Business Risk 
• Compliance
• Information Technology
• Group CTIO
• Group Information Security Team 
• OpCo and PlatformCo Information Security Heads/ CIOs/ CTOs

QUALIFICATIONS

Education:

• 4 year Engineering/ Information Science Degree
• Masters in Information Science is preferred 
• CISSP certification
• Other preferred certifications are: CISA CISM, CBCP, ISO 27001, Lead Auditor or Lead Implementer

Experience:

• 12 - 15 years of relevant work experience in Information Technology (specifically security)
• 5-8 years of experience at the Senior Management level in the telecom industry 
• 5-8 years working experience in managing information security in a large organisation
• Experience in designing and implementing organisation wide information security governance, management, risk, operational and reporting frameworks
• Experience in managing and implementing large scale information security projects
• Experience in Governance, Enterprise Risk Management and Compliance, and security resilience
• Experience in Security Operations, Security Architecture, Cloud Security and Threat Intelligence
• Experience in Telco and core network security
• Experience working in Africa and Middle East and have a grasp of political, social, infrastructure and integrity challenges
• Advanced working understanding of the information technology environment of a telecom company

Other:

• Fluent in English 
• Telecommunications industry experience 
• Global mindset to service worldwide operations
• Pan Africa and Middle East multi-cultural experience
• Multi-country operations oversight experience
• Willing and flexible to travel within Africa and Middle East
• Understanding of general regulatory requirements in the telecom industry

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Key Performance Areas: 

Operational Planning:

• Planning of regional level Work Packages for all new TES projects 
• Ensure functional regional resources are well informed of their roles and responsibilities in execution of Work Packages
• Ensure that functional regional resources are adequately skilled and trained to perform their functional duties in execution of Work Packages
• Ensure regional resource capacity across the value chain is aligned with regional demand forecast
• Ensure alignment between regional TES resource KPIs with internal OLAs between EBU and TES
• Ensure alignment between regional TES resource KPIs and BU project SLAs 
• Ensure alignment between regional vendor team SLAs and BU project SLAs
• Ensure that risks and threats to all regional TES Projects are identified and mitigated
• Ensure that risks and threats to all regional TES Support functions are identified and mitigated
• Ensure issue escalation channels are established and functionally effective
• Ensure effective monitoring mechanisms to track the delivery of Enterprise ICT solutions are in place
• Ensure effective monitoring mechanisms to track the deployment of Wholesale and Fixed Infrastructure projects

Operations Management:

• Provide input for regional FMC network design
• Ensure that feasibility evaluations are implemented within required standards and timeframes
• Ensure that planning engineers are diligent and efficient in the evaluation and approval of designs submitted by vendors 
• Effective management of TES processes and infrastructure rollout workflow activities
• Ensure both internal and external resources are diligent in completion of workflow activities
• Take responsibility for sign-off of As Built documents and associated invoices
• Take responsibility for all customer engagements requiring regional network representation
• To coordinate and track the delivery of multi-site projects on a regional level within predefined timeframes and deadlines.

Profitable growth:

• Ensure all regional projects are completed within agreed time, cost and quality objectives
• Project prioritization across region, to ensure maximum profit realisation
• Drive business success by consistent delivery practices
• Ensure project delivery within agreed SLAs
• Promote regional awareness of changes needed for growth
• Dedication to profitable growth of the network and limiting the impact of late project delivery/outages.

Regional Governance:

• Ensure that all new projects are preceded by feasibility studies & site surveys
• Effectively communicate all project related scope and deliverable matters to all relevant parties in a courteous and timely fashion.
• Ensure controls are in place for daily monitoring and management of regional network related project tasks
• Ensure stakeholders have visibility of all ongoing infrastructure and customer project schedules
• Ensure controls are in place for optimal availability of TES services
• Prompt establishment of regional War Room to deal with critical outages affecting TES customers
• Identify and escalate areas of revenue leakage and wastage
• Ongoing TQM by identifying inefficient processes and procedures

Report Management:

• Ensure integrated reporting of rollout progress for all levels
• Consolidate key information and translate this into meaningful intelligence for submission to HQ where required.
• Review and provide input to MTN policies & procedures, making recommendations as necessary.
• Prepare ad hoc reports on request by the GM, SMs or Heads of Department.
• Keep abreast of updates relating to statutory and ICT industry issues and ensure compliance.

People and Culture

• Advocate Customer Centricity at all times
• Continuous assessment of delivery capabilities
• Lead, develop and coach the regional Enterprise Technology Services team
• Drive delivery across regional team environment 
• Act as an ambassador and role model for MTN Enterprise Business by living the brand values and vital behaviours
• Develop constructive working relationship with other departments and managers including technical and commercial
• Improve the employee engagement through the GCA
• Ensure a culture of continuous evaluation and improvement within the region
• Drive a culture of high performance, accountability and consequence management

Business Risk Management:

• Attend all kick-off and critical Enterprise customer meetings that require TES regional representation
• Solid understanding of legal & commercial agreements implications and risks
• Ensure that appropriate permits/wayleaves are obtained from local authority and landlords prior to deployment of infrastructure
• Ensure compliance with appropriate procurement policies and procedures

Project Management 

• Drive the implementation, tracking, monitoring and compliance of Projects
• Develop and drive the execution of agreed projects 
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model 
• Risk management

Business Analysis

• Perform Business Analysis in line with the methodology and guidelines
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems 
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance 
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry. 
• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs

QUALIFICATIONS

Minimum Requirements  

Education:  

• 4 Year Tertiary qualification in Telecommunications or Electronic Engineering 
• Certification in Prince 2 Practitioner or PMP 

Experience:   

• Minimum of 5 years’ experience in the Telecommunications environment; with experience in supervising/managing others
• Experience in rollout of large value (>R250mil) infrastructure projects within the telecommunications sector
• Experience working in a global/multinational enterprise (understanding emerging markets is advantageous)
• Worked across diverse cultures and geographies
• Management experience – 5 years plus