Career Opportunities at Aspen Medical

OBJECTIVE:

Main Purpose of the Role

The Business Analyst Associate is responsible for delivering the analytical requirements of the business across Aspen SA Commercial including SADC, Public Health and Aspen Communications Centre. Reporting on data-based insights across the commercial organization for informed decision-making processes. This is a combination of supervised as well as independent work that will be signed off by manager.

Key Responsibilities:

(The Primary Tasks, Functions And Deliverables Of The Role)

Sales Representative revenue target setting

• Clearly defined yearly targets for each sales representative per territory per brand. This is done by analysing IQVIA/CENTRIX/IRI reports to see a breakdown of products by territory and brand. This is historical.
• The business analyst associate will work under supervision and would do the calculations, which determine the targets, based on the strategy determined by the Heads of SA Commercial.

SSD models maintenance & management (Sales out)

• Work under supervision to perform Data validations according to set criteria based on SADC/IQVIA/CENTRIX/IRI reports sent to them
• Update the system changes to reflect any territory or brick changes. Manage Customer Classifications (Key accounts).
• Management of Sales and Marketing structure (Resource movement). This includes any Salesforce movements that could affect target or commissions

Repwise system management

• Maintain and update information related to:
• Wholesaler products code
• Team brand allocation
• SEP imports
• Detail brands allocation
• Ordering device settings
• Stock management and out of stocks

Glass system management

Maintain and update information related to:

• CPA measurement
• Employee list management
• Product team master
• Customer database
• Sales team reporting line management
• Territory structures
• Customer classification

Incentives and awards management

• Under supervision, perform quarterly accurate incentive calculations that include updated focus brands and product weightings according to the incentive eligibility guidelines that are provided to them.
• Under supervision, perform annual awards calculations based on the predefined criteria and metrics management.

Reporting and data management

• Quality data reports delivered as per business expectations and validated by the business unit heads.

Brand performance trackers and reporting

• Under supervision, perform reporting of brand performance through appropriate analytical tools such as:
• Power BI
• Excel brand dashboards
• New product launch dashboards
• This is according to annual budgeted targets that have been set by the Business Unit Head team.

Adhoc data analysis request

• Adhoc data analysis as required by stakeholders/brand managers and Sales Representatives. These would relate to reports they require to assist them in understanding their customer more effectively.

Educational Qualifications & Experience

• Matric
• Tertiary qualification, preferably in BSc Science, Mathematics or Health Sciences
• 1+ years in data analytics
• 1+ years of Pharmaceutical experience (sales and marketing) is an advantage
• Advanced skills in QlikView or other interactive BI dashboard tools
• Advanced skills in Microsoft suite (Excel advanced)
• SFDC Certified Administration is an advantage
• Proven track record and customer service experience
• Experience of having operated in a complex matrix organization

Skills and Attributes:

• Sound knowledge of data and insight integration to inform, support, and direct business strategy
• Strong analytical, strategic, and creative problem-solving skills
• Storytelling and sense-making of data to translate into business insights
• Demonstrate the ability to turn data driven insights into actionable ways to drive business results
• Able to proactively identify business opportunities and translate it to key stakeholders
• Efficient prioritization of tasks for critical business deliverables
• Ability to develop and deliver compelling executive-level presentations
• Ability to perform well under pressure and maintain commitment to deadlines
• Cross collaboration across the organization
• Excellent interpersonal, teamwork and communication skills
• Self-motivated, curious, and critical thinker
• Excellent written and verbal communication skills and the ability to simplify complex data-driven insights
• Drives accountability for personal and team performance

Knowledge:

• Experience in data analytics with the pharmaceutical market
• Understanding of market data and data extraction and transformation methodologies
• Systems (SAP) and data analytics / BI Tools (QlikView)
• Advanced MS Excel
• Analytics and proficiencies in Microsoft
• Commercial operations and processes (Sales, Marketing, Key Accounts) and impact on business
• Budget process and target setting

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Company Description

We are a global specialty and branded pharmaceutical company, improving the health of patients across the world through our high quality and affordable medicines. Active at every stage of the value chain, we are uniquely diversified by geography, product and manufacturing capability.

Aspen is a dynamic organisation built on entrepreneurial strength and forward-thinking minds. We attract high performing individuals who are passionate about their career and have a desire to exceed expectations. At aspen, not only do we source for the best talent but we also provide a host of opportunities for continuous development.

The Group’s key business segments are Manufacturing and Commercial Pharmaceuticals comprising Regional Brands and Sterile Focus Brands. We have approximately 9 100 employees at 69 established officesin over 50 countries and we improve the health of patients in more than 150 countries through our high quality, affordable medicines.

Objective: To promote and generate sales on key product portfolios to pharmacies on both ethical and generic ranges. In addition to mentioned objective, the position will also be responsible for building and maintaining strong business relationships with pharmacy decision makers, in order to drive net sales revenue.

Key Responsibilities

• Achieve and exceed set sales targets and market share objectives.
• Effective implementation of sales and marketing strategies.
• Effective management of the regional territory by means of planning, territory analysis, customer targeting and call coverage of identified customer base.
• Establishment of positive relationships (mutual trust and respect) with customers and other stakeholders.
• Manage key customer sales and effective relationship management.
• Providing ongoing customer support.
• Add value to an entrepreneurial climate.
• Effective territory expense management and control.
• Active engagement with team members & piers in order to build an exciting and high-performance team and company culture.

Skills And Knowledge

• Product knowledge on both Aspen and competitor products.
• Effective territory management.
• Knowledge of basic financial calculation i.e. Gross Margins, mark-ups.
• Analyzing of Aspen in house data and external data sources.
• Strong ability to effectively communicate with both internal and external customers.
• Administration skills – ability to comply with the required administration standards associated with this position.
• Ability to work under pressure, to set priorities and to demonstrate time management skills.
• Creativity and flexibility – the ability to work in a changing environment and to adapt to different situations.

Education & Experience

• Matric qualification.
• Tertiary qualification would be advantageous.
• 1-2 years proven sales track record is essential.
• Previous basket experience/exposure would be an advantage.
• Valid driver’s license and own vehicle.
• Existing relationships with key customers in the territory would be advantageous.

go to method of application »

Company Description

We are a global specialty and branded pharmaceutical company, improving the health of patients across the world through our high quality and affordable medicines. Active at every stage of the value chain, we are uniquely diversified by geography, product and manufacturing capability.

Aspen is a dynamic organisation built on entrepreneurial strength and forward-thinking minds. We attract high performing individuals who are passionate about their career and have a desire to exceed expectations. At aspen, not only do we source for the best talent but we also provide a host of opportunities for continuous development.

The Group’s key business segments are Manufacturing and Commercial Pharmaceuticals comprising Regional Brands and Sterile Focus Brands. We have approximately 9 100 employees at 69 established offices in over 50 countries and we improve the health of patients in more than 150 countries through our high quality, affordable medicines.

Objective:

The Sales Representative is responsible for the promotion of products within a certain geographical area to Pharmacies, Nursing and Private Health Care Practitioners.

Key Responsibilities

Commercial Excellence

• Track Sales performance to achieve or exceed set area Financial budgets (Monthly, Quarterly and Full year)
• Implement Marketing and Sales execution strategies to drive Focus and Total basket products
• Manage stock at corporate/ hospital pharmacies, clinics and collaborate with KAMs/ Brand Manager/ Sales Manager for wholesalers replenishments
• Develop a comprehensive graded (A, B, C, E, F &D) Customer list, and update quarterly in order to reach potential customers to position and sell Aspen vaccines
• Map the area and segment Customers to ensure effective customer appointments planning, cost effective travel and acceptable customer frequency visits
• Communicate Business approved Product’s key messages to customers and build positive trust-relationships to influence their choice for Aspen vaccines
• Use available business customer engagement platforms i.e. Face-to-face, CME/ CPD Meetings, Webinars, Virtual, etc to create demand
• Plan and spend within the allocated A&P budget to drive RoI customer engagement activities
• Drive cross functional efficiencies and collaboration with key stakeholders across the business
• Follow up with targeted customers, gather feedback on their experience with Aspen products and provide them with an ongoing customer support to ensure effective choice and use of the products
• Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management,
• Report on adverse reaction (ADR) and product complaints (PQC) within 24 hours through correct channels available, and ensure that all product complaints are resolved within the respective timelines
• Develop area specific strategies and implement Tactical Action Plans (TAPs) that would positively impact the business and share best practices within the team
• Maintain adherence business rules i.e., call rates standards, call logging adherence and ensure submission of monthly and weekly planners
• Manage business expenses to improve of profitability of the vaccines division

Value creation

• Manage business risks by collecting and reporting timeously Field intelligence to Sales & Marketing managers i.e. NPL, OOS, Product discontinuations, etc
• Identify non-existing business collaborations opportunities and initiate to improve total Aspen business
• Monitor, analyze data and market conditions to identify competitive advantage and product usage to improve sales performance Pursue continuous learning and professional development and stay up to date with the latest industry trends

Compliance

• Complete training on all Business SoPs relevant and implement daily in business conduct or in all customer interaction and activities

Skills and Attributes:

• Selling skills
• Analytical, data analysis and basic financial calculation skills from different data sources (Aspen or external) i.e. growth%, contribution%, etc
• Execution and understanding of set budgets
• Very strong communication and negotiation skills
• Product knowledge on Aspen and competitor products within Vaccine’s arena
• Effective territory management
• Administration skills
• Ability to work under pressure
• Excellent Presentation skills
• Problem solving and decision making
• Teamwork skills

Knowledge:

• Knowledge of the Vaccines business/industry would be advantageous.
• Have a complete and thorough understanding of the scope of the pharmaceutical market
• Understanding of the budgeting and forecasting processes,
• A good grasp of Marketing and Sales Execution strategies processes,
• Excellent communication and presentation skills
• MS office – with Excel Competency
• Qliksense, SSD Models, IMS TPM, SWIFT, Rep-wise

Education & Experience

• Matric/ Grade 12
• Suitable tertiary qualification would be an advantage i.e. B Cur, B Pharm, BCom or any related Health Sciences qualification
• Minimum 1 year working experience in Private vaccination clinic (s) or Minimum 3 years pharmaceutical experience, in the Private market.
• Must have a valid driver’s license
• Existing relationships with key customers would be an advantage.
• Proficiency in Excel, PowerPoint, Outlook, Word, Qlik view, Repwise

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ROLE PURPOSE

Strategic, Tactical and Operational role in the Digital Technology organization and is accountable for the design and communication of high-level structures to enable and guide the design and development of integrated solutions that meet current and future business needs. In addition to technology components, solution architecture encompasses changes to service, process, organization, and operating models. The provision of comprehensive guidance on the development of, and modifications to solution components to ensure that they consider the relevant architectures, strategies, policies, standards and practices (including security) and that existing and planned solution components remain compatible, i.e., product ownership.

KEY PERFORMANCE AREAS

• Leads the development of solution architectures in specific business, infrastructure or functional areas.
• Ensures that appropriate tools and methods are available, understood and employed in architecture development.
• Within a change programme, leads the preparation of technical plans and, in liaison with business assurance and project staff, ensures that appropriate technical resources are made available.
• Provides advice on technical aspects of solution development and integration (including requests for changes, deviations from specifications, etc.) and ensures that relevant technical strategies, policies, standards and practices (including security) are applied correctly.
• Defines systems development projects which support the organization’s objectives and plans.
• Takes full responsibility for business analysis within the application area of the organisation where the advice given, and decisions made will have a measurable impact on the profitability or effectiveness of the organisation.
• Leads the selection of appropriate business analysis methods, tools, techniques; selecting appropriately from plan-driven/predictive approaches or more adaptive (iterative and agile) approaches.
• Establishes the contribution that technology can make to business objectives, defining strategies, validating and justifying business needs, conducting feasibility studies, producing high-level and detailed business models, preparing business cases, overseeing development and implementation of solutions, taking into account the implications of change on the organisation and all stakeholders.
• Guides senior management towards accepting change brought about through process and organisational change.

Education Qualifications And Experience

• Matric / Grade 12
• B.Com / BSc Computer Science degree or equivalent work experience
• Current industry certification in architecture (i.e., TOGAF, GxP, ISO 9000)
• Business Process Management Methodology (i.e., BPM, SDLC, ITIL, DevOps, Agile, COBIT)
• 10+ years’ experience of managing relationships with internal business customers
• Experience and sound knowledge of Business processes, best practises in solution delivery, auditing and assurance practices and improvement practices
• 10+ years’ experience managing customer relationships in an operational and global services and automation in a large complex/matrix global organisation
• 10+ years’ experience in various Applications from a plan, build and run perspective
• 10+ years’ experience leading and influencing customers and matching needs to solutions
• 8+ years’ experience in solution architecture development and management

Skills And Attribbutes

• Innovation
• Visioning
• Strategic planning
• Global thinking
• Entrepreneurial thinking
• Teamwork
• Initiative
• Results oriented
• Systems thinking
• Focused
• Problem-solving and good judgment
• Responsibility and accountability
• Cooperation
• Proactive
• Resilience
• Active listening skills
• Presentation skills
• Meeting facilitation
• Organisational awareness
• Influence skills
• Pragmatic
• Empathy

KNOWLEDGE

• Technical/professional knowledge
• Industry knowledge

ASPEN COMPETENCIES

Business

• Create the Future
• Accountability/ Ownership

People

• Communicate Effectively
• Dealing with ambiguity Embrace Change

Self

• Contribute Special Expertise
• Take Action with Integrity

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ROLE PURPOSE

Strategic and Tactical role that is accountable for guiding the organization in improving processes, products, services, and software through various requirements and data analysis techniques. Duties include analyzing company reports, market research and evaluating business processes, strategizing ideas to improve business processes and meeting with company stakeholders to provide suggestions based on their analysis. Key strategic focus areas include bridging the gap and improving efficiency between business and Group Digital Technology teams so that business can maximize the value derived from IT Services.

KEY PERFORMANCE AREAS

• Understands what the business does, including most significantly, the processes through which they accomplish their work.
• Evaluate key processes for efficiency, cost, and results
• Compile recommendations on process adjustments, new potentially impactful technologies, or other areas for improvement
• Elicits, analyses, specifies, and validates the business needs of stakeholders
• Collaborates with project sponsors to determine project scope and vision
• Conducts interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods
• Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics
• Analyses and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards with the Solution Architect
• Develops and utilizes standard templates to write requirements specifications accurately and concisely
• Creates process models to be used in the analysis and confirmation of requirements
• Develops and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted
• Assists with the interpretation of customer requirements into feasible options and communicating these back to the business stakeholders
• Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary
• Communicates changes, enhancements, and modifications of business requirements, verbally or through written documentation, to project managers, sponsors, and other stakeholders so that issues and solutions are understood
• Ensure that confidentiality, integrity and availability of catered for when evaluating business processes and making recommendations
• Takes full responsibility for business analysis within all segments of Aspen where the advice given, and decisions made will have a measurable impact on the profitability or effectiveness of the organisation using technology
• Leads the selection of appropriate business analysis methods, tools, techniques; selecting appropriately from plan-driven/predictive approaches or more adaptive (iterative and agile) approaches
• Establishes the contribution that technology can make to business objectives, defining strategies, validating and justifying business needs, conducting feasibility studies, producing high-level and detailed business models, preparing business cases, overseeing development and implementation of solutions, taking into account the implications of change on the organisation and all stakeholders
• Guides senior management towards accepting change brought about through process and organisational change
• Takes responsibility for investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organisation change
• Collaborates with stakeholders at all levels, in the conduct of investigations for strategy studies, business requirements specifications and feasibility studies
• Prepares business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks
• Obtains a good and aligned understanding with business executives of Aspen’s business in terms of business goals, objectives, functions and processes, the information used and the data on which the information is based
• Owns the requirements repository and the maintenance of requirements in the repository
• Obtain approval of requirements and solutions

Education Qualifications And Experience

• Matric / Grade 12
• B.Com / BSc Computer Science degree or equivalent work experience
• Current industry certification in business analysis (i.e., Certified Business Analysis Professional (CBAP), Optional Project Management Certification, e.g., PMP, etc.)
• 5-10 years’ experience of proven experience with business and technical requirements analysis, elicitation modelling, verification, and methodology development
• Experience and sound knowledge of service and system methodologies and innovation practices
• 5-10 years’ experience in 1 or more business functional areas and 1 or more IT service related area (e.g. IT Service Management, Portfolio management, Integration management, etc.
• Preferably experience in the Pharmaceutical and Quality Management areas and processes.
• 5-10 years’ experience leading business analysis initiatives for multinational companies which includes managing the expectations of both internal business stakeholders and 3rd parties in a multivendor approach

Skills And Attributes

• Attention to detail
• Self-motivated and ability to lead
• Effective prioritising and executing of projects or initiatives
• Customer oriented
• Innovation
• Visioning
• Strategic planning
• Global thinking
• Entrepreneurial thinking
• Teamwork
• Initiative
• Results oriente
• Systems thinking
• Focused
• Problem-solving and good judgment
• Responsibility and accountability
• Cooperation
• Proactive
• Resilience
• Active listening skillsPresentation skills
• Meeting facilitation
• Organisational awareness
• Influence skills
• Pragmatic
• Empathy

KNOWLEDGE

• Technical / professional knowledge
• Industry knowledge

ASPEN COMPETENCIES

Business

• Create the Future
• Accountability/ Ownership

People

• Communicate Effectively
• Dealing with ambiguity Embrace Change

Self

• Contribute Special Expertise
• Take Action with Integrity

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Overview

• Provision of business support on all aspects of the area’s work
• Coordination and execution of administrative functions within the Stability area

Responsibilities

Administrative support

• Provide input into work activities and priorities for the unit
• Monitor adherence to schedules, organise and schedule meetings, monitor stability area activities, and plan and make travel arrangements
• Prepare, compile and release documentation to external departments
• Coordinate project and office services
• Performs advanced administrative, operational, customer support and computational tasks

Process compliance (CAPAs, change, controls, deviations)

• Administer CAPAs requests
• Coordinate the required tracking of change requests to SOPs and processes, and assist in determining compliance with control process
• Assist in analysing deviation trends
• Coordinate the required tracking of overdue CAPAs, CCs, deviations and internal audit reports and responses

External audits management

• Coordinate audits relating to document and information management
• Coordinate and provide support during external and customer and statutory external audits

Management review, reporting and record-keeping

• Assist in tracking and reporting on in-country stability metrics
• Assist in the gathering and consolidating / compiling information required for reporting
• Consolidate documents
• Maintain and update records and systems as required
• Retrieve documentation and records to facilitate query resolution

Stakeholder relations

• Communicate with internal stakeholders to achieve work objectives, maintain relationships and to assist and convey information
• Schedule meetings with local suppliers

Skills Required

• 3 to 6 years of relevant experience
• Grade 12 Certificate

Specific Job Skills

• Broad working knowledge of concepts, terminology, and specialised admin requirements to support Stability area

Competencies

• Information Gathering
• Following Procedures
• Planning and Organising
• Meeting Deadlines

Accountability & Decision Rights

• Provide guidance to and / or assist others on non-routine or escalated issues
• Check own work
• Develop methods, techniques, and analytical approaches
• Monitor adherence to schedules and report absences