Career Opportunities at Fetola

Summary of the required service: 

• You will be accountable for managing and overseeing all travel and accommodation-related arrangements for our training workshops.
• This includes coordination of workshop-related activities, booking of conference facilities and accommodation, travel itineraries and ensuring a smooth and hassle-free travel experience.
• Overall, this crucial event and training logistics role ensures that our events and training workshops are well-organized, efficient, effective and that participants receive a great experience.

Service delivery expectations/duties:

Management of Event Logistics:

• Workshop registration and payment processes (ticketing)
• Flight bookings (bulk numbers up to 50 per event) – source & secure the best price, prepare itineraries for individual pax and act as the primary point of contact for travelers. Address travel-related concerns & travel emergencies.
• Print, package, and courier training materials to the venue– timely and cost-effective.

Hotel reservation, conference, and venue management:

• Source hotels & conference venues
• Manage contracts, maintain relationships, and negotiate best prices.
• Verify reservations and confirm check-in/check-out procedures with guests.
• Develop, communicate, and manage hotel briefs related to venue, sound, set up, catering etc.
• Set up venue according to brief – ensure learner manuals, branding and equipment is in place and to standard.
• Ensure continuous improvement and client satisfaction through feedback to hotels and venues.

Workshop Coordination:

• Manage on the day welcome and registration processes.
• Share agenda with hotel for smooth management of daily activities
• Resolve IT challenges, participant enquiries and liaise with hotel / venue support accordingly.
• Post workshops pack up and return courier to office.

Administration and reporting

• Post-training/ event report – including participant attendance, feedback, and outcomes, essential for evaluating the effectiveness of training initiatives.
• Updates to project plan – training and logistics

Service provider Requirements and experience:

• Experienced and reputable company specialising in end-to-end travel and hospitality management.
• 5+ years’ experience in managing and booking multiple flight bookings for travelers (groups vary from 5 to 50+ travelers)
• Utilises their networks and industry partnerships to secure cost-effective pricing and special rates.
• Ability and capacity to juggle multiple projects and responsibilities at the same time.
• Excellent organizational and time management skills.
• Ability to work well under pressure and handle unexpected issues.
• Proven ability to manage budgets, and to maximise return on spend.
• Strong communication and interpersonal abilities, providing good customer service – ability to maintain great and personalised customer service with our participants.
• Creative problem solver with attention to detail.

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Summary of the job: 

• The Graphic Designer will manage the entire design process from defining requirements to creating visual communications, content, and marketing collateral for all brands across all platforms that engage the company’s audience.
• You will work on a wide range of projects and media, using various software programs to visualize and develop innovative graphic designs.

Job duties:

• Follow the brand brief to conceptualize, design, and execute visual materials across various mediums, including digital and print (e.g., graphics, formatting, look and feel, infographics, social media visuals, presentations, social media and email banners, templates, logos, headers and footers, training materials and marketing collateral)
• Maintain brand consistency across all company and project materials, adhering to established style guides and standards.
• Liaise with all relevant departments, teams, and external providers– to meet design requirements, prioritizing tasks effectively.
• Update and maintain a database of relevant service providers, i.e., photographers, videographers, etc.
• Manage photos and video library access.
• Set monthly training sessions were required – upskill media team with basic design skills.
• Stay up to date with industry trends, design tools, and software, and incorporate new techniques and technologies into your work.

Job requirements and experience:

• 5 years + proven experience as a graphic designer, with a strong portfolio showcasing a variety of design projects.
• Bachelor’s degree in graphic design or related field, or equivalent work experience.
• Proficiency in Adobe Creative Suite (e.g., Photoshop, Illustrator, InDesign) and other design software.
• Strong understanding of design principles, layout, typography, and colour theory.
• Excellent communication and teamwork skills.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Up to date with the latest design trends and tools
• Attention to detail and a commitment to delivering high-quality work.
• Video editing experience / capabilities / skills – advantageous