QUALIFICATION & EXPERIENCE:
- Grade 10
- Psira Registered Grade C
- Valid Driver's License
- Armed Response Certificate
- Firearm Competency Certificate
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Valid driver’s license - Code B/EB (or former truck license also
- acceptable)
- Minimum two (2) years drivingexperience
- Ability to work shifts
- High maturity level
Duties.
- To familiarize yourself with the area
- To maintain response times as required by management
- Possess the necessary driving skills required
- To make use of the shortest possible routes in the area
- Show empathy to clients and have the ability to listen attentively to client
- The welfare of the client at hear at all times
- Follow up with clients after serious incidences and offer assistance
- Pay special attention to all calls
- Perform a public relations service and introduction call to new clients
- Standoff point. Officer must stand off at delegated places during peak hour.
- Area patrols. During off peak times the area must be patrolled
- Conduct daily parade and comply with
- Standing Operating Procedures (SOP)
- General appearance of vehicle.
- Complete daily/weekly check list
- Maintained personal hygiene.
- Daily parades will be conducted
- Taking care of equipment.
- Complete Daily/weekly check list.
- Officers are required to submit comprehensive reports and feedback as requested from time to time
- Accurate information is to be forwarded both upwards and downward
- Assist with any problems or complaints
- Give full feedback to clients where necessary
go to method of application »
Overall Purpose of the Job: To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch. To organically grow the branch, maintain high operational standards, meet deadline, achieve budget and endeavour to reduce crime levels.
Minimum Requirements
- Post matric qualification in General Management advantageous
- Sales, Marketing or Management diploma advantageous, or 5+ years proven track record in sales/sales management.
- 3 years’ minimum experience, at Mid-Management level.
- Financial knowledge of Budgets, forecasting and Profit and Loss
- Grade B Security Certificate – (existing or to be obtained on appointment)
- Experience in the Security Industry preferred
Duties & Responsibilities
Leadership
- To consistently provide strong leadership of the branch and its employees.
- To communicate with passion the vision and strategy of the branch and its performance.
- To make timely, considered decisions for the long-term success and development of the branch.
Sales and sales management
- Recruit and maintain a suitable sales team to achieve the desired market share in the branch
- Coach and mentor sellers on an ongoing basis
- Manage sellers through a pipeline process
- Achieve monthly sales budgets (units and revenue) across all sales channels
- Develop appropriate marketing and sales strategies for the branch to support sales budgets
Finance, Planning & Controls
- Submit budget plans and stretch targets for each facet of the branch and ensure these are continually met.
- Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements.
- Manage and ensure accurate forecasting for branch in accordance with Finance.
- Manage Branch P&L to ensure profitability is sustained and growth is achieved
- Manage effective collections for the branch
Operations
- Develop and understanding of the customer needs to drive a localised service strategy.
- Champion the development of a customer focused quality improvement culture.
- Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken to ensure agreed service levels are maintained.
- Drive a community driven pro-active service throughout the branch.
- Manage the branch fleet to ensure that no service disruptions occur due to vehicles off the road, this includes reduction in motor vehicle accidents (not limited to response), services and maintenance.
- Manage Community Operations Managers to ensure operational excellence throughout the branch.
- Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty).
- Ensure that operational compliance iro FAMS, training, payroll etc is managed effectively by the responsible parties.
Health, Safety and Environment
- Maintain health & safety policies and working procedures.
- Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines
Marketing
- Drive all marketing activations within the branch
- Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
- Drive strong social media presence within the branch identifying influencers and forging good relationships with them
- Drive a culture of “content-creation” to remain relevant in the social media space
- Ensure that OTT strategies are implemented and relevant
- Drive effective/pro-active communications
Commercial
- Be proactive in regularly reviewing customer requirements and feedback.
- Communicate with customers on a regular basis.
- Ensure close liaison with branch sales team.
- Exploit new market and product opportunities via various external routes.
- Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.
People Management
- Identify training and development needs among staff and coach accordingly.
- People management, including all HR related issues as well as staff development.
- Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available
Business development
- Together with operational managers identify Residential Guarding and bulk sale opportunities
- Generate proposals for bulk business/Residential Guarding sites
- Drive community involvement through operational collaborations and the effective communication thereof
- Manage the profitability of Residential Guarding schemes
Attrition
- Manage all elements of attrition
- Drive reconnections within the branch
- Analyse branch attrition and plan mitigating actions to remedy it
- Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum
Competencies (Technical & Behavioural)
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Extensive knowledge of Operations, Sales, Technical and Administration.
- Integrity and trust
- People Focused
- Command Skills
- Managing through systems
- Time Management
- Business Acumen
- Drive for results
- Customer Focus
- Managing and Measuring Work
- Building effective teams
go to method of application »
Main purpose of job:
- Source and sell armed monitoring and armed response agreements to potential new customers
- Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
- Achieve and exceed monthly sales targets for new customers and hardware sales
Qualification & experience:
- Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
- Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
- Matric or equivalent
- Valid drivers license
- Own reliable working vehicle
- PSIRA Grade C - Advantageous
Job requirements & other attributes:
- Self-motivated and energetic
- Selling skills
- Good organisational and time management skills
- Excellent communication (written & verbal), presentation and negotiation skills
- Computer Literate (MS Office, Email and Internet)
- Presentable and of sober habits
- Valid driver’s licence and own reliable vehicle
- Hunter for new business
- Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)
Duties:
- Generate and close self-sourced deals
- Follow up on all leads received internally and via telesales
- Sell security solutions to new and existing clients
- Create solid & long-standing relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
Performance Standards
- Achieve both targets for revenue sales & for new clients
- Maintain a high standard of relationship with existing Estate clients
- Ensure that all leads and quotes are followed up on time
Competencies (Technical & Behavioural)
- Drive for results
- Action oriented
- Customer focus
- Perseverance
- Functional/Technical skills
- Problem solving
- Technical Learning
- Assertive
- Sense of urgency
- Adaptable
go to method of application »
MAIN PURPOSE OF JOB: To install electronic alarm and security equipment for domestic, commercial and industrial sectors.
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Valid driver’s licence essential
- Must be PSIRA registered (Grade C)
- Knowledge of Listener advantageous
- Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
- Knowledge of CCTV, Intercom systems and access control advantageous
- Able to work standby as per duty sheet
QUALIFICATION & EXPERIENCE:
- Matric
- Minimum 2 years experience as an alarm technician
- Previous programming, wiring, installations and fault finding experience
DUTIES:
- Conduct service calls / maintenance and repairs of alarms
- Program alarm panels
- Complete handovers and quotations
- Complete invoices and job cards after every service call
- Complete links up for new clients
- Re-programme alarm systems when the current alarm was part of a takeover
- Treat all clients with respect
- Always ensure neatness and in full uniform
- Assist with any problems or complaints
- Give full feedback to clients where necessary
- Complete small installations as and when required
- Treat all clients with respect
- Always ensure neatness and in full uniform
- Assist with any problems or complaints
- Give full feedback to clients where necessary
- Ensure the vehicle assigned to you is roadworthy and clean
- Check and inspect the vehicle thoroughly before leaving the office/hub
- Report all faults to the Senior Supervisor, Installations
- Complete a stock control check
- Complete daily drive sheets
- Complete job reports and technical invoice
- Quote clients on upgrades
- Conduct vehicle, electrical and ladder inspection checks and give feedback to Senior Supervisor, Service (Field Line Manager)
- Keep the company vehicle clean and tidy
PERFORMANCE STANDARDS:
- Ensure that scheduled service call are attended or rescheduled accordingly
- Ensure that alarm panels are programmed with prescribed standards
- Ensure that documents are completed timeously and within prescribed standards
- Ensure that the alarm is programmed to ADT standards
- Ensure that all installations are completed to ADT standards
- Ensure that all customer queries are attended to
- Ensure that you are at your best behaviour when in public
- Ensure you are familiar with the company’s disciplinary code
- Ensure vehicles are in good running condition
- Ensure you obey all safety procedures while driving the vehicle.
- Ensure that drive sheets are completed accurately
- Ensure that all stock is available at all times and missing stock is reported immediately to the manager
- Ensure that job reports and technical invoices are completed accurately and timeously
- Ensure that inspection checks are completed on a weekly basis
- Ensure that quotes are completed accurately
- Ensure that the company vehicle is clean at all times
go to method of application »
MAIN PURPOSE OF JOB:
To effectively quote and sign up potential clients requiring the services of ADT Security. Incumbent’s main focus is to sign up reconnections (clients that move out of an existing ADT premises, signing up the new owner).
QUALIFICATION & EXPERIENCE:
- Matric
- PSIRA Grade C
- 5 year’s sales experience
- Knowledge of a broader spectrum of alarm system.
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Listener experience advantageous
- Valid driver’s licence
- Reliable car
- Ability to handle conflict and work under pressure.
- High energy levels
ADMINISTRATION
- All paperwork scheduled for installation the following day must be in by 12h00 with Contracts Centre, for processing.
- Contracts Centre to have paperwork to at CIS by 12h00 and in stores by 13h00. The only exception will be for the consultant to “walk” the paperwork personally
- Accurate submission of reports \ research information to department heads or hub leaders when required
- Timeous submission of cell phone statements and commission sheets.
HANDLING OF LEADS
- Appointments will be booked between 08h00 to 17h00 – one and a half hours apart, or as discussed with co-ordinators. Leads received today will be booked for tomorrow; there will be the exception for urgent calls.
- Add-on (additional equipment or upgrading of existing equipment) – client account number to be recorded for outstanding monies check.
- Link-up (existing alarm system, maybe with another company or new client moving into premises that has a system) – Ex-response Company name to be recorded.
- Alarm only (no radio link-up - only alarm equipment).
- Full alarm (complete new alarm with radio link-up).
- Panic Alarm (panic system with radio link-up) to Department Heads coded list for closing ratio’s etc. List to include consultant’s name and number of appointments.
SELLING
- Handling all the ADT clients that relocate / move
- Responsible to sign up the new tenant/owner of the existing ADT property and show the client how to operate the alarm system (Handover)
- Test the system from the property while he/she is at the appointment
- In the event of an existing client relocating, Sales Consultant to sign him up at the new premises
- Possess the skills to do a link-up and an installation quotation.
- To quote, design alarm systems and advise client of security needs
- Payments for installation remains the consultant responsibility, remember you will only receive installation commission once payment has been received in full
- Technical liaison regarding installation booking – follow up
AFTER SALES SERVICE
- Should the client request a service call from you please ensure that this is handed over to technical department
- Liaison with technical to ensure that installation has been completed in full
- Courtesy calls to clients for installation follow up and referral business.
GENERAL
- Assisting as and when required with street promotions
- Attending meetings, training, conferences and workshops when required.
Gmail
Yahoomail