Career Opportunities at PricewaterhouseCoopers (PwC)

• As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
• Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
• Deal effectively with ambiguous and unstructured problems and situations.
• Initiate open and candid coaching conversations at all levels.
• Move easily between big picture thinking and managing relevant detail.
• Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
• Contribute technical knowledge in area of specialism.
• Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
• Navigate the complexities of cross-border and/or diverse teams and engagements.
• Initiate and lead open conversations with teams, clients and stakeholders to build trust.
• Uphold the firm's code of ethics and business conduct.

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Key Responsibilities:

• Create and maintain comprehensive architectural documentation within the domain, including architectural artifacts, diagrams, and domain-specific documentation to facilitate stakeholder understanding and support strategic decisions.
• Collaborate with change management teams to ensure the smooth implementation of architectural changes within the domain, educating and guiding stakeholders on the benefits and rationale behind these decisions.
• Conduct regular reviews and assessments to ensure compliance with standards within the domain. Additionally, you’ll tackle domain-specific architectural challenges by devising innovative and practical solutions.
• Define and maintain domain-specific architectural standards and strategies.
• Ensure that technology solutions comply with established EA principles and adhere to architectural standards.
• Engage with IT and business stakeholders to assimilate domain-specific needs and provide architectural solutions.
• Develop and oversee domain-specific architectural documentation and governance processes.
• Conduct reviews and assessments to uphold standards and compliance within the domain.
• Innovate and optimise solutions to meet domain challenges and enhance architectural effectiveness.
• Facilitate change management processes within the domain, ensuring stakeholders comprehend and adopt architectural changes. 

Qualifications:

• Bachelor’s Degree in Commerce, Business Administration, Information Systems, or related fields.
• Preferred: TOGAF certification.
• Minimum of 5 years in systems and solutions design, with at least 3 years in a management role.
• Strong experience in enterprise architecture, particularly within the relevant technology domains.
• Demonstrated capability in leading architectural governance and strategy in complex environments.

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Qualifications / Certifications required:

• Relevant IT degree 
• CLM certifications / Salesforce developer certification

Experience required: 

• 2-4 years Salesforce development experience /Experience working on Conga CLM 
• Experience working with Apex & SOQL

Responsibilities of role: 

• 3 to 4 years of relevant experience of working with Conga CLM. 
• Designing and experience of configuring Conga on the Salesforce platform to meet  business requirements. 
• Collaborating with clients and stakeholders to gather and analyze requirements, and  provide technical expertise and recommendations. 
• Configuring and customizing Conga modules such as CLM, Composer and other  products to automate document generation, contract management, and related  processes. 
• Integrating Conga solutions with other technologies.
• Providing technical guidance and support to junior developers and project teams.
• Conducting code reviews, ensuring adherence to best practices, and optimizing  performance of Conga solutions. 
• Keeping abreast of the latest developments in Conga and Salesforce technologies,  and recommending innovative solutions to enhance business processes.  

Role related attributes: 

• Proven analytical and problem - solving skills 
• Strong written and verbal communication skills  
• Attention to detail 
• Ability to present ideas in business - friendly and user- friendly language

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Minimum Degree Required:

• High School Diploma, Degree Preferred:

Minimum Years of Experience:

• 6 year(s)

Preferred Knowledge/Skills:

• Demonstrating intimate knowledge of and/or a proven record of success in:

Conducting an impact analysis, assessing change readiness and identifying key stakeholders;

• Applying a change management process and tools to create a strategy to help optimize or facilitate a change initiative;
• Building plans to support the design, development, delivery and management of Change solutions, such as comms, training, stakeholder engagement, etc;
• Driving knowledge of change management principles, methodologies and tools;
• Highlighting familiarity with project management approaches, tools and phases of the project lifecycle; and,
• Proving success in delivering projects with demonstrable business impact, preferably within the context of a large-scale organizational Change effort;
• Exhibiting active listening skills and empathy that will aid the deep exploration of issues and challenges that are being articulated by our stakeholders;
• Utilizing enhanced communication skills, both written and verbal;
• Ensuring ability to clearly articulate messages to a variety of audiences, including senior stakeholders and partners in PwC;
• Driving ability to establish and maintain relationships;
• Influencing and inspiring others and moving toward a common vision or goal;
• Remaining flexible and adaptable, while remaining comfortable with ambiguous challenges and situations;
• Illustrating resilience and tenacity with a propensity to persevere;
• Remaining organization, with a natural inclination for planning strategy and tactics;
• Working effectively at all levels in an organization;
• Demonstrating ability to be a team player, able to work collaboratively with, and through, others;
• Showcasing acute business acumen and understanding of organizational issues and challenges;
• Understanding of the PwC network and an awareness of the strategic imperatives;

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Responsibilities:

Administration:

• Action requests sent to SNOW and liaise with stakeholders to resolve queries.
• Capture and submit accurate information on WD and other HC databases.
• Check that information interfaces to downstream systems on a daily basis.
• Extract various reports as and when requested.
• Regular data clean-ups.
• Telephonic confirmation of employment (external and internal).
• Draft and distribute quality letters of employment, statements of work, master agreements, and various other staff contracts and letters.
• Ensure compliance with the firm’s security policies and standard operating procedures.
• Assist with the firm onboarding process.
• Assist with bulk projects as and when required.
• Action requests sent to the HC Operations and liaise with stakeholders to resolve queries.
• Draft various contracts and letters (e.g. letters of employment, transfer contracts, bursary contracts, promotion letters, etc.).
• Extract various reports as and when required by HC Operations Leaders.
• Maintain HC Operations checklists for record and control purposes.
• Draw regular data clean-up reports to ensure data integrity.
• Ensure compliance with the firm’s security policies and standard operating procedures.

HR Operations Support:

• Provide comprehensive administrative support across various HR functions, including recruitment, employee onboarding, benefits administration, performance management, and offboarding.

Employee Records Management:

• Oversee the maintenance and accuracy of employee records in compliance with data protection regulations.

Onboarding and Offboarding:

• Coordinate the onboarding process for new hires, including preparing orientation materials and collecting required documentation.
• Ensure that staff members are offboarded and signed off timeously.

Data Reporting and Analysis:

• Compile and generate HR Operations-related reports, analyse trends, and provide insights to support decision-making.
• Utilise Workday and relevant tools effectively.

Compliance and Policies:

• Stay updated on HR-related laws and regulations related to employment contracts.
• Facilitate the administration of employment contracts, as well as the signing of said contracts and maintaining the records.

Process Improvement:

• Identify opportunities to enhance HR processes, streamline workflows, and optimize efficiency.

Key Competencies and Attributes:

• Strong organizational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Relationship management
• Proactive in looking for opportunities
• Project management skills
• Teamwork
• Resourceful
• Good turnaround and delivery time
• Resilient in the face of obstacles
• Dynamic and innovative
• Enthusiastic and positive
• Strategic thinking with the capability to align HR initiatives with the overall business objectives.
• Leadership skills to guide and collaborate with other departments.
• Ability to work under pressure
• Ability to multitask and meet deadlines
• Analytical skills
• Ability to gather and interpret HR operations metrics and data to inform decision-making and improve HR operation processes to align with the business strategy.

Qualification & Experience:

Requirements:

• Diploma in HR Management or Business Administration or related.
• Minimum 4 years proven working experience as an HR administrator or in a similar HR support role.
• Solid understanding of HR processes, policies, and best practices.
• Proficiency in HRIS (Workday preferable) software and MS Suite.
• Working experience on Service Now (SNOW) and MIE will be highly advantageous.
• Discretion and integrity in handling sensitive HR information.
• Ability to multitask and manage priorities effectively.
• Problem-solving aptitude and a proactive approach to challenges.
• Knowledge of employment laws and regulations is advantageous.