Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
Key Purpose of the role
- The vacancy is for an instructional design role within the Discovery Employee Benefits – Group Risk business unit. The role requires the Instructional Designer to develop learning material according to best practice and high-quality standards. The role will also involve constant evaluation of the learning cycle and regular updating of material.
Areas of responsibility may include but not limited to
- Consult with stakeholders across business areas to establish mutually beneficial relationships
- Subsequent structuring and development of learning content.
- Maintaining and adhering to controls throughout the training development process such as version control, quality control etc.
- Maintaining currency of knowledge in the areas specific to learning and development, including but not limited to learning technologies, learning concepts and national qualifications
- Support of eLearning clients to resolve functionality issues and liaising with LMS supplier on platform stability
- Design and develop learning material for online and classroom learning interventions
- Consulting with business areas to agree on reasonable and achievable deadlines
- Train and provide guidance to the facilitators to ensure that learning outcomes are achieved through effective presentation of material
- The incumbent must have the ability to develop material based on technical product information and specification
- The incumbent must have knowledge of Employee Benefits (Retirement Fund and Group Risk)
Personal Attributes and Skills
The successful candidate must demonstrate the following competencies:
- Communication Skills: able to communicate clearly both verbally and in writing.
- Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
- Ability to communicate logically and objectively is essential components of this role.
- Attention to detail
- Very organised
- Conflict Management
- Expresses opinions, information, and key points of an argument clearly.
- Probes for further information or greater understanding of a problem.
- Relates well to people at all levels.
Education, Skills and Experience
- Education & Training qualification, specifically Design & Development
- Minimum 3 years’ instructional design experience
- Employee Benefit, Retirement Fund knowledge - advantageous
- 1-2 years’ experience in Employee Benefits – advantageous
- Adobe Suite/Photoshop/Illustrator/InDesign/ Premiere-Pro – intermediate level
- Articulate 360 - advance
- Learning Management System (SAP)
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Key Purpose
- The successful candidate will be responsible for completing audits inside Discovery and providing feedback on the outcome. The successful candidate must be driven, possess a sense of urgency and work flexibility.
Areas of responsibility may include but not limited to
- Awareness of the IIA International Professional Practices Framework (IPPF), Code of Ethics and Standards
- Perform audit in line with Audit Methodology and Audit Software requirements.
- Assist Senior Internal Auditor in preparation of engagement letter.
- Document systems descriptions and/or walkthroughs for the scope areas identified within the engagement letter.
- Obtain approval from business for documented system descriptions and/or walkthroughs.
- To review the system established to ensure compliance with those policies, plans, procedures, laws, regulations and contracts which could have a significant impact on operations and reports.
- Completion of the Audit Checklists and overall maintenance of the Pentana Audit File (in line with Audit Methodology).
- Document risks and controls for the scope areas identified within the engagement letter.
- Obtain approval from business for documented risks and controls.
- Prepare test procedures for adequate controls.
- Perform fieldwork testing.
- Draft working papers in line with GIA methodology
- Provide feedback to Senior Auditor / Audit Management regarding progress on activities.
- Advise Senior Auditor / Audit Management immediately of any problems experienced on audit sections.
- Escalate cases where feedback is not received.
- Produce finalised working papers and evidence for all components of work, as per standards set in the Audit Methodology
- Confirm errors / control weaknesses identified with business prior to drafting observations.
- Draft observations for confirmed errors / weakness and rate observations
- Format first draft of report prior to review by the Senior Internal Auditor / Audit Management
- Assist Senior Internal Auditor in ensuring that the management comments and agreed actions provided are appropriate.
- Update Audit Software with all required information and sign off working papers.
- Clear Audit Management / Senior Internal Auditor review / coaching notes (sign off)
- Completion of mini appraisals for each audit performed within 2 weeks of final audit report being issued.
- Timely capturing of billable time, proactively managing output and productivity of 90%
- Share business related knowledge with team.
- Implement training and learnings within audit work, to ensure continued enhancement and quality.
Education and Experience
- National Diploma Internal Audit / B Degree or equivalent qualification (with Accountancy and / or Auditing as majors
- Studying towards or in possession of the relevant B Comm Degree
- Studying towards CIA, CCSA, CFSA
- Preferable experience in the Financial Services Industry
- 2-3 years experience in Internal Audit
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Job Description
- Identifying sales opportunities
- Answering inbound calls timeously and making required outbound calls
- Co-ordination of own administration
- Identifying sales opportunities
- Maintaining accurate details and statistics of all queries
Key purpose
- This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader.
- The successful individual will be required to conduct Discovery Insure telesales.
Key Outputs
The successful individual will be required to perform on, but not limited to the following key outputs:
- Achieve Insure Sales target
- Communication to members telephonically via fax and email
- Attending to general administration
- Conduct Financial Needs Analysis
- Achieve quality target
- Overcome objections
- Adhering to service level agreements
Personal attributes and skills
The successful individual will be required to demonstrate the following competencies:
- Target Driven
- Team Player
- Goal orientated
- Self motivated
- Ability to perform under pressure
- Adapt to change
- Persuasiveness
- Resilience/Tenacity
- Sound Time Management
- Self managed
- Attention to detail
- Ability to learn quickly and apply knowledge
- Speak fluently (accent neutral) English/Afrikaans
Qualification & Experience
- Matric
- At least 2 years sales experience, preferably in an outbound telesales environment
- Minimum 2 years short-term product knowledge, Discovery Insure Knowledge is an advantage
- PC literacy, email, word, excel
- Tertiary qualification an advantage
- NQF5 and RE5 qualification
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Key Purpose
- To process, validate and liaise with clients, brokers and service providers following a client's motor and/or non-motor loss or incident in pre-authorisation and/or post authorisation.
Areas of responsibility may include but not limited to
- Efficient, timely claims processing.
- Accurate, timely administration.
- Liaison with clients, brokers, and service providers.
- Achievement of monthly product and soft skills knowledge targets.
- Adherence to risk and compliance requirements.
- Teamwork, self-management, and alignment with Discovery values.
Education and Experience
- Matric (Essential).
- 3 years’ non-motor and/or motor short term insurance claims experience in a call centre (Essential).
- Degree (Advantageous).
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Job Purpose
- The Discovery Banker provides intermediary services that are personalised, efficient and prompt to all clients through omni (multiple) channel. All interactions with clients aims to make Discovery the bank of choice. The incumbent delivers exceptional service that exceeds the client’s expectations through proactive and innovative solutions that are ethically sound, honest and maintains integrity.
Areas of responsibility may include but not limited to
- Builds rapport with clients through multiple channels e.g. calls, web, chat and video
- Takes ownership of client queries, issues and escalations to ensure a personalised service and effective resolution
- Communicates existing and new product information to clients.
- Deals with escalated queries
- Serves all aspects of the bank’s products including rewards.
- Offer alternatives for client retention
Education and Experience (Preferred/Optional)
- Bachelor’s degree that demonstrates a numerical capability – Required
- 6 months working experience in the Service industry
- Student work experience
- Good listening skills, ability to listen comprehend and action
- Computer literate with MS Office (PowerPoint, Excel and Word)
- Communication skills both written and verbal
- Social media savvy
- Technology savvy
- Knowledge of the financial services or banking industry
- Study towards FAIS – Advantageous
Special Conditions
- After hours / night shift work required
- 7 Day Flexi Work-Week
- Weekend and Public Holiday work required
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Key Purpose:
- This position requires the successful candidate to manage legal disputes, as well as to provide legal assistance to Discovery Health when necessary.
Key Outputs
The successful applicant will be responsible for but not limited to the following job functions:
- Argue cases at Disputes on behalf of DHMS at weekly Dispute Hearings.
- Manage and own the entire Dispute Process and the relevant workflow pools.
- Assist senior legal advisor to respond to legal letters of demand from members.
- Provide legal assistance in respect of appeals to Council.
- Assist senior legal advisor in managing the mediation process before a matter goes on appeal.
- Provide legal training to the Benefit Compliance Review team when required.
- Update the Benefit Compliance Review team and relevant business areas on Council for Medical Schemes and dispute rulings as required.
- Monthly and quarterly trending and status reports.
- Assist in and provide advice on legal matters pertaining to Discovery Health e.g. Application of the Medical Schemes Act and Regulations to funding decisions.
- Draft heads of arguments for appeal and dispute matters.
- Investigate cases prior to going for disputes.
- Track industry trends relating to the Appeal committee and the Disputes Committee.
- Record keeping according to company requirements
Competencies:
The successful candidate must demonstrate the following competencies:
- Role Specific Behaviours
- Ensures accountability.
- Action oriented
- Manages ambiguity.
- Attracts top talent.
- Business insight
- Collaborates
- Communicates effectively.
- Manages complexity.
- Manages conflict.
- Courage
- Customer focus
- Decision quality
- Develops talent
- Values differences
- Directs work.
- Drives engagement
- Financial acumen
- Global perspective
- Cultivates innovation.
- Interpersonal savvy
- Builds networks.
- Nimble learning
- Organizational savvy
- Persuades
- Plans and aligns.
- Being resilient
- Resourcefulness
- Drives results
- Demonstrates self-awareness.
- Self-development
- Situational adaptability
- Balances stakeholders
- Strategic mindset
- Builds effective teams.
- Tech savvy
- Instils trust.
- Drives vision and purpose
- Optimizes work processes
Education and Experience:
The following requirements are essential:
- Matric
- LLB qualification
- At least 1 year working experience in the medical schemes environment
- Knowledge of Managed Care Environment
- Excellent written and verbal communication skills in English
- Basic computer literacy in Microsoft Office applications (must be proficient in Excel)
- Drafting of legal documents eg. Heads of Argument, opinions and legal letters
The following requirements are advantageous:
- Knowledge of Discovery Health Medical Scheme and In-House products and protocols
- At least two years’ experience in large law firm
- Clinical /Medical knowledge
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Key purpose
- To lead, manage and guide a team of Telesales consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.
Key Outputs
The successful candidate will be expected, but not limited to perform the following key outputs:
- Leading and managing a team of 10 – 12 telesales agents
- Performance Management, coaching and developing team.
- Drive staff to achieve required targets and is accountability for teams overall sales targets
- Assessment of consultants calls - QA.
- Assisting with interviews & Role plays.
- Dealing with elevated queries/problems.
- Managing the ongoing relationship between brokers.
- Ensuring continual communication between management and staff.
- Adhere to and enforce internal policies.
- Inspire, motivate and support team.
- Able to work overtime from time to time, which may include weekends.
Personal attributes and skills
- Excellent verbal and numeric communication skills
- Sales Orientated
- Quality driven
- People-focused
- Quality driven
- Attention to detail
- Strong Interpersonal Skills
- Strong Leadership skills
- Problem solving skills
- Decision making skills
- Stress tolerance
- Excellent time management skills
- Organizational awareness
- Ability to work within a team and drive team culture
Qualification & Experience
- Grade 12 – essential
- 4 years outbound/ Inbound experience – essential
- 3 years Team Leader/leadership experience – Non negotiable
- Proficient in English – essential (writing, reading, speaking)
- Bi-lingual – advantage (writing, reading, speaking)
- Computer literate - MS Office, especially Excel – essential
- Regulatory Exam and NQF 5 FAIS credits
- BCOMM or related degree will be advantageous
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Key Purpose of the role
- The role involves policy and benefit reviews to identify client needs. The Financial Advisor will ensure that clients are always aware of product enhancements that may benefit their existing or new need. The Financial Advisor will always conduct financial needs analysis and or assess risk appetite before recommending changes to their existing product structure and or fund portfolios.
Job Category
- We are looking for a suitably experienced Financial Advisor to become part of our vibrant and dynamic sales team. This individual will consult with existing Discovery Life, Invest and Insure clients to offer them specialist advice on their current products, benefits and or fund selection. This role drives ongoing servicing of existing clients and as such is remunerated on a non-commissionable basis.
Key Responsibilities
Your tasks will typically involve:
- Conducting in-depth reviews of clients' financial goals, from risk protection to wealth creation
- Conducting a financial needs analysis and preparing proposals best suited to meet individual clients' requirements
- Providing clients with information on new and existing products, benefits and services
- Designing financial strategies
- Assisting clients to make informed decisions
- Reviewing and responding to clients changing needs and financial circumstances
- Contacting clients with news of new financial products or changes to legislation that may affect their savings and investments
- Review client policies regularly to determine if adjustments are needed because of personal or financial changes
Personal Attributes and skills:
- Strong Customer focus
- Networking skills
- Proactive engagement
- Service orientated mind-set is critical
- Strong Planning and organisational skills
Qualifications and Experience:
Minimum
- Wealth management qualification with at least 120 credits
- RE5 qualification
- At a minimum 2 years’ experience as a Financial Advisor
Beneficial:
- Understanding of Financial Planning
- Knowledge of insurance (short-term, health, risk and investment industry)
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Key Purpose
- To perform a legal advisory function and deliver legal advisory services to the Employee Benefits and Invest business units on all legal aspects pertaining to the umbrella retirement funds, retail retirement funds, retail investments and group life insurance products.
- To perform a legal and regulatory oversight function with a key focus on advising business on the legal and regulatory framework, identifying, mitigating and managing legal risks, and advising business on implementing legislative requirements.
- To provide legal advice to the administrators of the Discovery retirement funds (Discovery Invest and Discovery Life), the Board of Trustees, and the Principal Officer of the Discovery retirement funds.
- To provide commentary on draft legislation relating to the financial services sector and to provide support to first line compliance team in the business with the analysis and implementation of promulgated legislation.
- Contribute to the leadership, management and strategic direction, professional expertise, operational delivery, and continuous improvement and development of the legal function.
Areas of responsibility may include but not limited to
- Conducting legal research and preparation of legal publications, legal updates, and guidance notes to business.
- Preparation of reports for board meetings of the various retirement funds.
- Providing oversight on the drafting of General and Special Rules for the Funds
- Providing legal oversight over the allocation of death benefits in terms of the Pension Funds Act and mentoring the service consultants and junior legal advisors in relation to the investigation of death claims and preparation of recommendations for resolutions of the Board of Trustees.
- Providing advice on regulatory compliance matters and identifying and mitigating risks associated with regulatory non-compliance.
- Pro-active analysis of legislation, regulatory updates and research on legal matters to ensure the best possible outcome for the various entities
- Responsible for external dispute resolution, including handling disputes referred to the ombudsman for long-term insurance, the Pension Funds Adjudicator, Financial Services Tribunal, and litigation in South African courts. This includes the preparation of written legal arguments, as well as instructing attorneys to deal with court proceedings brought against the various retirement funds and the business.
- Drafting and negotiation of contracts relating to collective investment schemes, retirement funds, and group risk schemes, including, custodian agreements, portfolio management agreements, agreements relating to setting up investment platforms, service level agreements, policy documents, etc.
- Represent Discovery at industry bodies as a member of the Legal and Technical Working Groups and fulfil assigned tasks relating to reviewing and commenting on legislation affecting retirement funds and presenting at industry seminars, where required.
- Oversight of the Fund processes and to act as liaison for submission of regulatory reports to the FSCA.
- Reviewing marketing material and providing legal oversight over the preparation of marketing material for Discovery Employee Benefits and Discovery Invest.
- Providing work leadership and mentoring to less experienced attorneys in the legal team.
- Submission of comments on proposed legislation issued by National Treasury in so as far as it relates to the retirement funds and insurance industries.
- Analyse legislation and its impact for business and assist business in implementing new legislation into business processes.
- Building and maintaining relationships within internal business units and the relevant Regulatory bodies
Personal Attributes
- Analytical and problem solving
- Communication Skills: able to communicate clearly both verbally and in writing.
- Customer Focus
- Interpersonal Savvy
- Innovation
- Integrity
- Attention to detail
- Planning, prioritising and organising
- Teamwork/Collaboration
- Stress Tolerance
- Analytical thinking
- Solution driven
Education and Experience
Essentials:
- Matric
- Bachelor of Laws qualification (Legal)
- Knowledge of Insurance legislation
- Knowledge of the Pension Funds Act and related legislation
- Knowledge of Income Tax legislation
- Knowledge of Financial Services legislation
- Knowledge of legislation for Collective Investment Scheme
Advantageous:
- Post graduate qualification in insurance and/or financial services
- Admitted attorney with litigation experience
- Minimum 8 years’ experience within the financial services industry dealing with employee benefits, investments and/or group risk
- Knowledge of Retirement Fund Compliance and Governance
- Experience in drafting of contracts and fund rules
- Experience in the application of the Policyholder Protection Rules and other insurance Law Provisions
- Experience with Group Risk Insurance cover
- Knowledge of the King IV Principles of Corporate Governance
Method of Application
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