Career Vacancies at NTT Ltd.

Your day at NTT DATA

• The Machine Learning Engineer (ML Engineer) is a subject matter expert, tasked with participating in the adoption of deploying machine learning models, data science and analytics within the organization. 
• The primary responsibility of this role is to participate in the creation and delivery of data-driven solutions that add business value using statistical models, machine learning algorithms, data mining, and visualization techniques.

Key Responsibilities:

• Designs, develops, and programs methods, processes, and systems to consolidate and analyze unstructured, diverse “big data” sources to generate actionable insights and solutions for client services and product enhancement.
• Designs and enhances data collection procedures to include information that is relevant for building analytic systems.
• Accountable for ensuring that data used for analysis is processed, cleaned and, integrally verified and build algorithms necessary to find meaningful answers.
• Designs and codes software programs, algorithms, and automated processes to cleanse, integrate and evaluate large datasets from multiple disparate sources.
• Accountable for providing meaningful insights from large data and metadata sources; interprets and communicates insights and findings from analysis and experiments to product, service, and business managers.
• Accountable for performing analysis using programming languages or statistical packages such as Python, Javascript, etc.
• Designs scalable and highly available applications leveraging the latest tools and technologies.
• Accountable for creatively visualizing and effectively communicating results of data analysis, insights, and ideas in a variety of formats to key decision-makers within the business.
• Creates SQL queries for the analysis of data and visualize the output of the models.
• Creates documentation around processes and procedures and manages code reviews.
• Accountable for ensuring that industry standards best practices are applied to development activities.

Knowledge and Attributes:

• Seasoned in data modelling, statistical methods and machine learning techniques.
• Ability to thrive in a dynamic, fast-paced environment.
• Quantitative and qualitative analysis skills.
• Desire to acquire more knowledge to keep up to speed with the ever-evolving field of data science.
• Curiosity to sift through data to find answers and more insights.
• Good understanding of the information technology industry within a matrixed organization and the typical business problems such organizations face.
• Ability to translate technical findings clearly and fluently to non-technical team business stakeholders to enable informed decision-making.
• Ability to create a storyline around the data to make it easy to interpret and understand.
• Self-driven and able to work independently yet acts as a team player.
• Able to apply data science principles through a business lens.
• Desire to create strategies and solutions that challenge and expand the thinking of peers and business stakeholders.

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in Data Science, Business Analytics, Mathematics, Economics, Engineering, Computer Science or a related field.
• Relevant programming certification preferred.

Required experience:

• Seasoned experience in a data science position in a corporate environment and/or related industry.
• Seasoned experience in statistical modelling and data modelling, machine learning, data mining, unstructured data analytics, natural language processing.
• Seasoned experience in programming languages (Javascript, Python, etc.).
• Seasoned experience working with and creating data architectures.
• Seasoned experience with extracting, cleaning, and transforming data and working with data owners to understand the data.
• Seasoned experience visualizing and/or presenting data for stakeholder use and reuse across the business

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Your day at NTT DATA

• The Team Lead, Managed Services Operations is an entry level management role, responsible for ensuring managed service is provided to all clients, to ensure that their IT infrastructure and systems remain operational.
• This is done through proactively managing, overseeing, monitoring, investigating, and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients to ensure compliance to the agreed service level agreement.
• The primary objective of this role is to ensure contracted Managed Services outcomes are delivered to the client and assists with the planning, building and supporting of delivering managed services to meet business objectives.

Key responsibilities:

• Monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature.
• Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA.
• Provides support to all escalated incidents.
• Shares such knowledge, to resolve issues, document them, and push the knowledge down to other engineers.
• Acts as emergency support contact as needed, for critical client and business-impacting issues.
• Ensures that the shift handover process highlight any key escalated open tickets to be focussed on along with a handover of upcoming operation critical tasks to be carried out in the next shift.
• Timely escalation of all tickets to management with ensuing updates, where applicable.
• Proactively identifies, contributes, implements, and works with automation teams for effort optimization and automating routine tasks.
• Systematically gathers relevant information and apply technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices.
• Uses operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments.
• Performs quality audits, covering process, service experience, ticket updates as required.
• Drives service delivery to clients and applies standardized service management service operations (SMSO) to deliver managed services.
• Provides operational support and continuous service improvement post client handover from Technical Services (or other) teams.
• Implements training and development initiatives for direct reports.
• Engages with clients for technical operations as part of routine operations.
• Constantly measures and analyze team’s delivery capabilities.

To thrive in this role, you need to have:

• Good organizational and team management skills.
• Good communication skills – both verbal and written coupled with excellent ability to collaborate with internal stakeholders and external clients.
• Developing understanding of budgets and cost management.
• Good time management, prioritization and delegation abilities.
• Good focus on client centricity.
• Highly focused on business outcomes.
• Ability to guide the team through transformational objectives set out by the business.
• Ability to work across different cultures and social groups.
• Ability to work well in a pressurized environment and adapt to changing circumstances.
• Academic qualifications and certifications:
• Bachelor’s degree or equivalent degree in Information Technology or Computing or related field.
• ITIL certification is a must.
• EUC
• AD
• Azure
• CyberSecurity
• Base OS
• Networking
• Cloud Computing

Required experience:

• Demonstrated experience in coaching and mentoring engineering team(s) gained within an information technology services organization.
• Demonstrated experience implementing continual service improvement initiatives (through automation, process enhancements).
• Demonstrated experience in organizational change management (transformational experience).
• Relevant demonstrated experience in domain towers such as Network, Collaboration/Customer experience, Cloud, Security, Data Center.

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Your day at NTT DATA

• The Director, Regulatory Compliance is a leadership role responsible for ensuring that the organization complies with a complex web of national and/or international laws, regulations, and industry standards that govern the IT sector.
• This role plays a critical part in minimizing legal risks, maintaining ethical conduct, and safeguarding the organization's reputation. This role plays a pivotal role in ensuring that the company operates within the bounds of applicable laws and regulations.
• This role provides leadership and management of a Regulatory Compliance team, fostering a collaborative and innovative team culture focused on achieving operational excellence.

Key responsibilities:

• Develops and oversees the implementation of a comprehensive regulatory compliance strategy aligned with global and regional laws and regulations relevant to the IT industry.
• Oversees the creation, review, and updating of compliance policies, procedures, and guidelines to ensure alignment with legal and regulatory requirements.
• Ensures the establishment of robust monitoring processes to track compliance with laws, regulations, and industry standards.
• Identifies potential compliance risks and vulnerabilities and ensures the development of mitigation plans to address them proactively.
• Oversees internal and external audits related to regulatory compliance.
• Prepares comprehensive audit reports for senior leadership and relevant stakeholders.
• Ensures the development and implementation of compliance training programs to educate employees on compliance standards, regulations, and best practices.
• Promotes and enforces ethical conduct throughout the organization and ensures the set up and management of whistleblower programs and channels for reporting unethical behavior.
• Ensures strict compliance with data protection and privacy regulations (e.g., GDPR, CCPA), including data handling, consent management, and data breach notification procedures.
• Reviews and analyzes contracts, agreements, and partnerships for compliance with legal and regulatory obligations and serves as the primary point of contact for regulatory agencies and authorities.
• Ensures the development and management of incident response plans for compliance-related breaches or violations, including implementing corrective actions.
• Manages the implementation of the regulatory compliance policy, principles and procedures in order to ensure proactive regulatory compliance practices.
• Observes trends on emerging regulatory compliance issues and review compliance documentation and contractual provisions concerning non-compliance issues.
• Coaches, mentors and develops direct reports to ensure the efficient operation of the regulatory compliance function.
• Monitors changes to relevant legislation, governance codes and the regulatory environment to ensure compliance.

To thrive in this role, you need to have:

• Excellent legal expertise of relevant laws and regulations, including data protection, antitrust, export controls, and industry-specific regulations that impact the IT sector.
• Excellent understanding of international regulatory environments and experience with global and / or regional compliance challenges.
• Excellent leadership and team management skills to lead compliance initiatives and teams.
• Excellent communication and interpersonal skills to effectively engage with senior leadership/executives, regulatory agencies, and external stakeholders.
• Ability to analyze complex regulatory issues, assess risks, and develop effective compliance strategies.
• High ethical standards and integrity, with a commitment to fostering a culture of compliance and ethics.
• Excellent proficiency in project management methodologies to oversee compliance initiatives and programs.
• Excellent proficiency in compliance auditing, reporting, and documentation.
• Excellent ability to influence and negotiate with good strategic understanding.
• Excellent ability to work in high-pressure situations to get things done.
• Ability to establish and manage processes and practices through collaboration and the understanding of business.
• Demonstrate high levels of integrity and professionalism.
• Proactive approach with excellent attention to detail and planning and organizational skills.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in law, business, compliance, or a related field
• Master's degree or Juris Doctor (JD) can be beneficial
• Relevant certifications in compliance, such as Certified Compliance and Ethics Professional (CCEP), Certified Information Systems Security Professional (CISSP), or Certified Regulatory Compliance Manager (CRCM)

Required experience:

• Significant knowledge of relevant laws and regulations, including data protection laws, antitrust regulations, export controls, and industry-specific regulations.
• Significant experience in compliance, legal, or regulatory roles within the IT industry or a related field.
• Significant experience with compliance auditing, reporting, and documentation.
• Significant demonstrated success in setting strategic direction, driving change, and achieving business performance goals at a senior leadership level.
• Significant experience working within a global matrixed organization, preferably within the IT services industry.
• Significant experience working in a leadership type role(s) within a regulatory compliance or similar environments.

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Your day at NTT DATA

• The Data Governance Specialist is a seasoned subject matter expert, responsible for participating in designing and developing the company's data infrastructure.
• This role will be required to leverage skills and expertise to introduce new ideas and improve on existing solutions in line with established frameworks and governance.
• Additionally, this role plays an important part in shaping and performing data governance. This role develops and implements data governance frameworks, policies, and procedures to establish data governance best practices across the organization.

Key responsibilities:

• Collaborates with various stakeholders to analyze data requirements, develop data models, and ensure the integrity and security of our data infrastructure.
• Accountable for defining how the data will be stored, consumed, integrated and managed by different data entities and IT systems, as well as any applications using or processing that data in some way.
• Supports the creation of a data governance framework to meet business and technology requirements while ensuring data security and compliance with regulations, and ensure it is integrated in relevant processes across the organization.
• Works across multiple teams for the optimization of data storage and retrieval, enhance data quality and governance, and guides the organization in making informed data-driven decisions.
• Accountable for translating business requirements into databases, data warehouses, and data streams, collaborates with other teams and business stakeholders to understand data requirements and designs appropriate data models and structures.
• Designs and implements data integration and data flow processes to ensure efficient data movement across different systems and platforms.
• Analyzes, plans, and defines data architecture framework, including security, reference data, metadata, and master data.
• Accountable for defining and implementing data governance policies and procedures to ensure data accuracy, consistency, and security.
• Works across multiple teams for the planning and facilitation of data governance communities, workshops, and meetings.
• Analyzes existing data systems and identifies opportunities for improvement, recommending innovative solutions to enhance data management and analytics capabilities.
• Accountable for defining and maintaining data standards, data definitions, and data dictionaries to ensure consistency and interoperability.
• Works across multiple teams for the definition of technical standards and guidelines that pertain to data and information use, security, access and governance (including defining accountabilities in support of data quality mandates).
• Creates diagrams showing key data entities and creates an inventory of the data needed to implement the architecture vision.

To thrive in this role, you need to have:

• Seasoned understanding of data governance, data integration, data quality, data lifecycle processes and data management best practices, and how these impacts business performance.
• Enterprise-wide view of the business and strong appreciation for strategy, processes and capabilities, enabling technologies, and governance.
• Seasoned in preparing, facilitating, and driving forums, communities, workshops, and meetings with people across various levels of the organization.
• A capable change agent and communicator knowing how to demonstrate the value of data governance, create organizational buy-in and get the organization to understand data governance.
• Ability to collaborate and communicate effectively with team members, contributing to their success.
• Ability to build relationships, manage business partners and navigate with ease at all levels of the organization from senior management to specialists.
• Seasoned in developing communication and training materials and training people in Data Governance.
• Good understanding of IT domains of information, security, application, technology infrastructure and integration
• Problem-solving and analytical capabilities to safeguard data integrity, security, and organization
• Good understanding of data security and privacy regulations (e.g., GDPR, CCPA) and experience implementing data protection measures.
• Good understanding of data modelling techniques, data warehousing concepts, and database management systems.
• Seasoned in SQL and experience with database development and performance optimization.
• Seasoned in data visualization tools and techniques

Academic qualifications and certifications:

• Bachelor's degree or equivalent in either Information Systems or Computer Science or a related field.
• Certifications in data management or related areas (e.g., DAMA Certified Data Management Professional) preferred.

Required experience:

• Seasoned experience working as a Data Governance Specialist or in a similar role.
• Seasoned experience in developing and implementing data governance strategies, frameworks, and operating models.
• Seasoned experience in developing training materials, conducting data governance workshops, and facilitating knowledge sharing sessions.
• Seasoned experience with data management tools and technologies.
• Seasoned experience in developing data governance frameworks, data dictionaries, data classification schemes, and data standards is desirable.
• Seasoned experience in ensuring data governance practices align with regulatory guidelines and managing compliance audits.

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Your day at NTT DATA

• The Senior Manager, HR Data and Digital is a senior management role, accountable for delivery of key HR data and digital initiatives across their team.
• This role is critical in defining the organizations data strategy and leading digital initiatives within the HR function whilst managing a team of HR data and digital professionals to achieve operational excellence.

Key responsibilities:

• Oversees the collection, organization, and maintenance of HR data to ensure accuracy, consistency, and reliability and collaborates with relevant stakeholders to identify data requirements and establish data quality standards.
• Utilizes data analytics tools and techniques to analyze HR data and extract valuable insights and identifies trends, patterns, and areas for improvement to support data-driven decision-making.
• Inputs into the selection and implementation of HR technology systems and digital solutions and ensures seamless integration and user-friendly experiences for HR teams and employees.
• Creates visually compelling dashboards and reports to present HR data insights in a clear and concise manner for various stakeholders.
• Utilizes talent analytics to identify talent trends, track key HR metrics, and provide recommendations to optimize talent acquisition, development, and retention.
• Drives digital HR initiatives, including automation, self-service tools, and digital learning platforms, to enhance HR processes and improve employee experiences.
• Establishes and enforces data governance protocols to ensure data security, privacy, and compliance with data protection regulations.
• Collaborates with IT, HR business partners, and other stakeholders to align HR data initiatives with broader organizational goals. Foster a collaborative approach to leveraging data and technology for HR excellence.
• Supports management efforts related to the adoption of new HR technologies and digital processes and supports HR teams and employees through the transition.
• Provides training and support to HR team members on data analytics tools and digital solutions, ensuring a skilled and capable HR workforce.
• Manages HR data and digital projects, ensuring timely delivery and adherence to project timelines and budgets.
• Stays informed about the latest trends and best practices in HR data and digital technologies and continuously seek opportunities to optimize processes and enhance HR capabilities.
• Prepares and presents regular reports on HR data insights and digital initiatives to management/leadership and stakeholders.

To thrive in this role, you need to have:

• Extended knowledge of HR data management principles, data architecture, data integration, and data quality management.
• Extended knowledge of data analytics concepts and techniques, including data manipulation, statistical analysis, and data visualization.
• Extended knowledge of HR technology systems, such as HRIS, talent management software, and digital HR tools, and their functionalities.
• Extended ability to develop a team in emerging digital trends in HR, such as AI-driven HR applications, employee experience platforms, and HR automation.
• Extended ability to provide guidance on data governance principles, data privacy regulations, and compliance with data protection laws.
• Extended ability to develop a team in creating informative and visually appealing data visualizations and HR data dashboards.
• Effective problem-solving skills to identify data-related challenges and propose solutions to optimize HR processes.
• Excellent communication skills to convey HR data insights and digital strategies to team members and stakeholders.
• Extended analytical thinking to interpret HR data, identify trends, and make data-driven decisions.
• Ability to collaborate with cross-functional teams, including HR business partners, IT, and data science teams, to drive integrated HR data and digital solutions.
• Meticulous attention to detail to ensure data accuracy and reliability in HR data analysis and reporting.
• Demonstrates a desire for continuous learning and staying updated with the latest HR data management and digital HR advancements. Instrumental in shaping the organization's data-driven HR approach and leveraging digital solutions to enhance HR processes and employee experiences.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Information Technology / Data and Analytics or related field.
• Workday Administrator Accreditation is highly beneficial.
• Relevant data / analytics certification(s) preferred.

Required experience:

• Extended demonstrated experience in HR data management, digital HR initiatives, and HR technology support.
• Extended proficiency in data analytics and reporting, with hands-on experience in utilizing data visualization tools to present HR insights effectively.
• Extended demonstrated experience in supporting talent analytics and digital HR projects, as well as ensuring data governance and compliance, with the ability to collaborate with cross-functional teams to deliver digital HR transformation.
• Extended demonstrated experience in data analysis using tools such as Excel, SQL, or data analytics platforms to derive valuable insights from HR data.
• Extended management and leadership experience.

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Your day at NTT DATA

• As a Networking Managed Services Engineer (L3) at NTT DATA, you will lead in providing exceptional managed services to our clients. Your day will revolve around proactively identifying and resolving technical incidents and problems, ensuring our clients meet all service level agreement (SLA) conditions, identify root cause of critical incidents and implement solutions for problems identified. With your advanced technical expertise, you will manage high-complexity tickets, conduct thorough analyses, and provide resolutions to a variety of complex issues, all while coaching and mentoring junior team members. Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts.
• You will ensure that our clients' infrastructure is configured, installed, tested, and operational, performing necessary checks and employing monitoring tools to respond to alerts in a timely manner. Your role will involve identifying and logging problems before they escalate, analysing and escalating support calls, and investigating third-line support calls to find root causes and solutions.
• Additionally, you will provide onsite technical support and field engineering services to clients, work closely with third-party vendors for issue escalation, and offer continuous feedback and updates to all involved parties. Through your efforts, you will drive operational improvements and optimize work processes, including opportunities for automation.
• You may also have the opportunity to manage and implement projects within the technology domain, deliver disaster recovery functions and tests, and improve the quality of incidents and service requests through random monthly reviews. Your work will play a key role in delivering high-quality services that ensure a positive client experience throughout their journey with us.
• Review and assist the implementation of complex IT security.
• Ansible and Python knowledge.
• Understand firewalls and other network tools.
• Provide system documentation and diagrams as well as maintenance documentation.
• Implement change management procedures that accommodate system architecture changes.
• Identify and document undocumented areas of a network to develop a network diagram.
• Evaluate current IT resources and technology resources, develop and maintain security policy by identifying and evaluating threats to the organization's information assets.
• Ensure that the systems and networks of the organization are secure and operational.
• Understanding and working knowledge of SD-WAN technologies, Fortigate, Cisco, Meraki.
• Analyze and detect risks and vulnerabilities associated with new technologies, processes, and applications.
• Identify and investigate risk and vulnerability issues and develop and implement solutions to resolve them.
• Assist in developing and maintaining standards and procedures.
• Conduct comprehensive security investigations and audits and security-conscious implementations.
• Review client network policies and security documents and recommend changes or alterations.
• Experience with deploying network systems.
• Experience with security principles and principles of design.
• Excellent customer service skills.
• Ability to work independently with minimal supervision.
• Partake and abide by CAB processes when involved in changes.
• A well-working acquaintance in the Linux environment.
• Linux Shell Scripting.
• Security administration port security on switches and IP security on Routers via Access list.
• Preparing monthly work status reports and updating technology-specific documents.
• Responsible for designing and implementation of customers' network infrastructure.
• Cisco device management specific technical skills.
• Installing, Configuring, and Troubleshooting of Networking Equipment: Routers and Switches.
• Knowledge of Layer-2 Switching, VLANs, and Access-list.
• Routing Protocols: OSPF, EIGRP.
• Advanced knowledge of Multi-Protocol Label Switching (MPLS), Cisco Call Manager, and routing protocol BGP.
• Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SMTP, FTP, TFTP).
• IP addressing and subnetting, Routing concepts.
• Sound knowledge of routing protocols - OSPF, EIGRP.
• Switch Configuration and VLAN setup on switches.
• Implemented SNMP on devices to allow for network management.
• Implemented traffic filters using Standard and Extended access lists, Distribute-Lists, and Route Maps.
• Implementation of HSRP, VRRP, DHCP, DNS, FTP, TFTP, SCP.
• Perform Troubleshooting end-to-end between two sites.
• Working knowledge of enterprise-level network design and implementation.

Advantageous Skills:
Knowledge and Experience with CISO DNAC.

• Ansible scripting
• Knowledge of Enterprise Monitoring (Spectrum, Cisco Prime, LogicMonitor, Solarwinds).
• Knowledge of incident management systems.
• Moderate years of relevant managed services experience.
• Moderate level knowledge in ticketing tools preferably Service Now and Remedy.
• Working knowledge of Infoblox.
• Fortinet SD-WAN.
• Knowledge of Cisco and Fortinet support, and TAC processes.
• Palo Alto Networks Certified Network Security Engineer (required)

Academic Qualifications:

• Diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience).

Qualifications:

• Must have the ability to build secure networks for enterprise applications; to maintain security configurations, troubleshoot problems related to network configuration and outages.
• Experience with network security and incident response preferred.
• CCNP Enterprise.
• CCIE Enterprise or Wireless would be advantageous.
• FortiNet NSE4 (NSE5 – NSE6 and NSE7 will be an advantage).
• ITILv4 or up to date and relevant ITIL certification (Foundation Level).
• CCNA Enterprise.
• Certified Wireless Network Expert (CWNE) - advantageous
• Certified Wireless Network Professional (CWNP) - advantageous

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Role Summary & Purpose

• We are seeking a dynamic and commercially astute Finance Business Partner for Process Optimisation. This is not a traditional finance role. You are an agent of change, responsible for dissecting our business processes, identifying inefficiencies, and using financial data to build compelling cases for transformation.
• You will partner with leaders across Operations, Sales, and Technology to map complex workflows, quantify the financial impact of bottlenecks and waste, and drive initiatives that enhance profitability and scalability. Your success will be measured by your ability to translate deep analytical insights into tangible improvements in our operational performance and financial results.
• You are the crucial link between what the numbers say and what the business does, ensuring our operational engine is as efficient and high performing as our financial ambitions demand.

Key Responsibilities

• Analyse & Diagnose: Conduct deep-dive financial analysis of business units and functional departments to identify areas of high cost, low margin, or significant financial leakage.
• Process Mapping & Discovery: Collaborate with operational stakeholders to map end-to-end business processes (e.g., quote-to-cash, procure-to-pay, project delivery), identifying pain points, redundancies, and opportunities for automation.
• Quantify Opportunities: Build robust financial models to quantify the cost of inefficiency and the potential ROI of proposed process changes, technology investments, or automation initiatives.
• Business Case Development: Develop and present compelling, data-driven business cases to senior leadership to secure investment and buy-in for optimisation projects.
• Partner & Influence: Act as a trusted financial advisor to non-finance leaders, coaching them on financial drivers and influencing them to adopt more efficient ways of working.
• Drive Change: Project manage or act as the finance lead on cross-functional process improvement projects, ensuring they are delivered on time and that financial benefits are tracked and realised.
• Performance Monitoring: Develop and implement key performance indicators (KPIs) and dashboards to monitor the financial health of business processes post-implementation, ensuring sustainable improvements.
• Continuous Improvement: Champion a culture of continuous improvement across the organisation, constantly seeking out new opportunities to enhance efficiency and profitability.

The Ideal Candidate: Skills & Experience

Essential Experience & Skills:

• Significant experience in a commercially focused finance role (e.g., Finance Business Partner, Commercial Finance Analyst, FP&A Analyst).
• Demonstrable track record of identifying and delivering process improvements with measurable financial impact.
• Advanced financial modelling and data analysis skills; you must be an expert in Excel and comfortable working with large, complex datasets.
• Exceptional communication and interpersonal skills, with a proven ability to build relationships and influence senior, non-finance stakeholders.
• A curious and analytical mindset; you are naturally driven to ask "why" and understand how processes work from the ground up.
• Strong business acumen with the ability to see the bigger picture and understand how operational processes impact strategic and financial goals.
• Resilient, resourceful, and able to navigate ambiguity in a complex, matrixed organisation.

Desirable Skills:

• Experience within an IT services, technology, or project-based professional services organisation.
• Formal training or certification in process improvement methodologies (e.g., Lean Six Sigma Green Belt, Agile).
• Experience with data visualisation tools (e.g., Power BI, Tableau) to create insightful reports and dashboards.
• Experience working with ERP systems (e.g., SAP, Oracle) and understanding their role in business processes.

Qualifications & Certifications:

• University degree in Finance, Economics, Business, or a related field.
• Recognised accounting qualification (CIMA, ACCA, ACA) is highly desirable and demonstrates financial credibility.

What We Offer

• A high-impact role where you can see the direct results of your work on the company's bottom line.
• The opportunity to work across the entire business, gaining unparalleled insight into our operations.
• A competitive salary, bonus scheme, and comprehensive benefits package.
• A commitment to your professional development with access to training and certifications.
• A flexible, inclusive, and collaborative work environment that values innovation and strategic thinking.