Careers at Absa Group Limited (Absa)

Job Summary

• To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist human resources expertise.

Job Description

• Commercial awareness and strategic partnering: Demonstrates a deep understanding of the global market place, competitive position and commercial drivers for a complex, large scale business.
• Uses business acumen/perspective to translate the Business Unit strategy into a clear people agenda within the direction set by the bank and global People function for a business with multiple core lines of business.
• Is a strategic partner to the Business Unit CEO’s/functional leaders in a fast moving, complex and developing environment.
• Uses analytics, data and trends both internally and externally to diagnose Business Unit issues and recommend effective solutions.
• Manages external networks and is well connected in the appropriate bodies to shape the external perception of Absa Group Limited to be in a position to attract the best capabilities to the organisation and have influence in the market place.
• Articulates strategy and is able to translate into actions and results for the function.
• Trusted Advisor: Owns the relationship with the Business Unit leadership as a trusted advisor.
• Exemplary coach and sounding board to the CEO and other senior leaders in the business.
• Demonstrates influence and credibility with senior leaders across the business.
• Actively assists the CEO to build the effectiveness and develop the top team appropriately.
• Ownership of the end-to-end HR delivery: Operates as the relationship manager for the customer base and is responsible for broking People Specialist and Operations to execute on the defined people strategy.
• Works with the Business Unit leadership to identify and develop talent and robust succession for the area.
• Has a high level of focus on customer relations. Drives a culture of customer centricity and responsiveness across all People Function teams.
• Able to prioritise, manage and lead a team of specialist to deliver across a Pan African agenda.
• Drive the delivery of key People initiatives through employing the appropriate change and project management disciplines across the People value chain.

Takes the business priorities and translate these into People Strategies and takes end-to-end ownership for delivering the following key People processes to their client by undertaking the following:

• Translate business strategy into people strategy and ensuring that workforce planning is embedded whilst providing People analytics that deliver relevant insights.
• Support and drive major change and People Function Projects.
• Specify capability gaps and define talent pools in conjunction with the Functional Leader. Takes ownership of strategic resource planning and delivery and participate in executive and senior role hiring.
• Takes responsibility for Business Unit talent reviews, succession planning activities and talent and capability development.
• Deliver Leadership and Learning programmes via specialists, specifies internal capability gaps and ensure relevant assessments, development and coaching in place.
• Drive the Business Unit reward and performance strategy and provide input and manage the executive compensation and ownership of pay cycle and reward plan delivery.
• Ensure effective employee engagement for the Business Unit in conjunction with the Functional Leader, supporting the People Operations planning and service quality management.

Education

• Bachelor`s Degrees and Advanced Diplomas: Human and Social Studies (Required)

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Job Summary

• Be part of the exciting changes within the CIB Client Onboarding team and join as a Senior Analyst Client Static in a role where you will be responsible for the creation and maintenance of CIB clients across the master system(s) and various sub systems within the organization’s Client Onboarding Operations Team.

Job Description

Key Accountabilities

• Continuously monitor the queue to claim and action requests received from internal stakeholders.
• Ensure 100% conformance with regard to quality assurance and escalations.
• Perform daily, weekly and monthly checks with regards to completion of workflow (SharePoint) and escalate deviations to Team Leader.
• Adhere to Service Level Agreement (SLA) and turnaround times for each instruction.
• Escalate Service Level Agreement (SLA) deviations and possible enhancements to Team Leader.
• Validate the request by checking the primary system(s), ensure all requests received are received from mandated officials, authorized to send such requests, in relation to static data i.e. name change of corporation, settlement requests etc).
• Investigate, execute and finalize requests as per guidelines (e.g. procedural manual and product system manuals).
• Act as subject matter expert on CIB Client Static procedures, taking manuals into account.
• Update all relevant manuals as and when needed.
• Review and analyze requests in terms of amendments and additions received from internal stakeholders to determine number of product systems to be amended in accordance with request and implement across sub systems as appropriate.
• Effect changes as indicated and send to colleague for the relevant four eye check.
• Send a detailed and professional request completion notification to requestor.
• Update progress on workflow tool (SharePoint) in accordance with procedure.
• Once finalized, ensure that all completed requests, including feedback are loaded onto Midbase or any other master system depository.

Education and Experience Required

• Grade 12 (NQF level 4) with Mathematics
• Post grade 12 qualification in systems, engineering, statistics is preferable
• 2 years’ experience in working with complex data amendments

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• An opportunity has become available for an experienced Internal Audit Manager to join our Non-Banking Financial Services (NBFS) Internal Audit (IA) team, which is part of the Absa Financial Services (AFS) Group. The NBFS business provides stockbroking, trusts, wills, estates and financial management services to our Absa customers. In addition, the wider AFS Group also offers short term and life insurance products, of which the incumbent must be familiar with. The incumbent is required to also have a solid understanding of Banking, in order to support the Bank’s bancassurance strategy (cross-sell between secured lending products (Home loans and Vehicle and Asset Finance) and insurance products).
• The Internal Audit Manager: Distribution & Fiduciary Services will plan, execute and manage audit assignments in accordance with the Group Audit plan and relevant policies, procedures and quality standards. The Audit Manager is responsible for the quality of the audit work performed and the efficiency and effectiveness of the audit team.

Job Description

Key Accountabilities

Strategic Initiatives:

• Digitally and Technology enable: Contribute to the Digital Book of Work of the IA Function. Use of Tools and Technology in the portfolio.
• New Ways of Work Operating Model: Build skills that are future fit, self-sufficient audit teams, load balancing for thinking versus execution time, flatter/less hierarchy in structures.
• Stakeholder engagement model: aligned to IA overall principles for driving a professional, value adding, service oriented, digitally savvy owner led stakeholder engagement approach for the portfolio.
• Contribute to the overall Absa IA Brand, Positioning and Communication Initiatives.

Audit Delivery:

• Budget/Finance Management - cost for the Audit portfolio to be optimised and tracked against budget. Timesheet completion for self and team to be done on time each week applicable period.
• Customer interaction and business monitoring: Manage relationships with senior stakeholders across each portfolio, and participation at key Risk/governance committees to inform view of overall Business Unit (BU)/Function Risk profile. Review the Business Monitoring workpaper. Compilation of various reporting packs - which BU/Function IA attends.
• Annual Audit Planning: Assist in formulation of the Portfolio Annual Audit Plan and contribution to the BU/Function Portfolio's audit plan. Audit Lead (AL) is responsible for the "bottom-up" approach to audit planning whereby he/she performs auditable entity key risk assessments on an ongoing basis and assesses the results to determine what needs to be included in the audit plan. In addition, the AL will also consider emerging risks identified as part of business monitoring. AL will be responsible for key Annual planning deliverables i.e., supply and demand calculations, resource scheduling, auditable entity assessments and assisting in putting together the Portfolio Head (PH) presentation.
• Audit Delivery aligned to the agreed phasing principles. Accountability for overall "project management" of the audit - planning/scoping, fieldwork and reporting - high quality and on time delivery, escalate any blockers on the audit to PH/Engagement Lead (EL) and the client. Ensure adherence to Quality assurance requirements and manage audit risk throughout the audit. Manage ongoing communication with audit stakeholders including control owners etc.
• Audit Delivery: Perform the Management Control Approach (MCA) assessment i.e., annual audit and quarterly Continuous Monitoring, documentation of the work papers through to reporting (including audit issues clearance).
• Audit Execution: Review and approval of planning documents, workpapers, issues and audit file. Drafting audit reports and the ensure an appropriate level of quality prior to EL review. Clearance of audit report and issues with action owners. Completion of Sign Off checklist (SOL), Reporting Documents and Attestations tabs.  Perform a quality review of the file as per the Quality Assurance (QA) checklist prior to closing audit file.
• Issue Validation:  Ownership of issue validation process i.e. ensuring high quality and timely validation of audit issues (within stipulated KPIs). Oversee Issue Validation process and ensure that issues are issue validated and updated on AuditBond timeously. This includes assigning the issue to be validated to the relevant auditor, review of issue validation workpaper and issue closure email prior to submission to EL.
• Contribute content to planning process, as directed by EL.
• Proactive management and reporting of open, long-overdue, re-opened issues and other audit results to internal and external stakeholder in order to play a role in ensuring a healthy control environment. Quarterly analysis of assurance delivered, with results classified into themes, root causes and insights.
• Audit File Review Results for the portfolio should be within the File Review Risk Appetite. No material exceptions raised in QA reviews or audit reports to be re-issued. Timely remediation of QA exceptions (no overdues). Positive results (no significant issues) in the annual ISA 610 report. Positive Stakeholder Feedback results per Portfolio.
• Data analytics- all audits able to use data analytics, where possible. Re-useable scripts with a plan of demonstration of re-deployment.
• IA submissions to any and all stakeholder forums- to be risk based, of quality, include well analysed and articulated messaging and insights and require minimal re-work from CIA feedback.

Leadership / Culture / Values:

• Leadership/Values/Culture: Demonstration of Absa and IIA code of conduct values/behaviours in all aspects of work. Playing a positive role in team effectiveness sessions.
• Team Player: Positive team engagement, helping build the desired culture for IA. Measure of success - all survey scores and feedback from stakeholders to be within target ranges, including Colleague Experience Survey.
• New Ways of Work: Timely adoption and role modelling of all new ways of work and enabling technology i.e. strategic initiatives/platforms/tools/solutions i.e. on effective date to ensure it supports implementation and embedment across function.
• Retention of talent and timely recruitment of approved roles and level of attrition within IA target range. Retention of staff: managing level of attrition within IA target range.
• Develop, Grow and Learn (Self and Team): Timely feedback on performance, development feedback, career development planning and training and Learning and Development (L&D) for self and team; succession plans in place for key roles, individual development plans in place for all team members.

Stakeholder Management:

The key clients and stakeholders will be the Product Solutions Cluster (Secured Lending and Insurance combined) and NBFS Senior Management. With emphasis on:

• Possess excellent communication skills (verbal and written) to effectively communicate to clients.
• Build relationships with the business on key initiatives, attending key committees and sharing their view of the business’ control assessments.
• Know our clients/customers and understand how the team’s work benefits them.
• Lead a team of professional and subject matter experts, who may be line managers themselves.
• Embed the performance culture and role model Group values and behaviours.
• Manage and lead teams through change, both individually and as a function.
• Actively contribute to the wider talent development of the function through coaching, mentoring, providing constructive feedback.
• Attract and retain talented individuals who can contribute to the Audit Function of the future, building a strong pipeline of skills and capabilities. 
• Align to IA overall principles for driving a profession, value adding, service oriented, digitally savvy owner led stakeholder engagement approach for the portfolio.

Preferred Education:

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
• Relevant professional qualifications as appropriate (e.g. CA, CIA, CISA)

Preferred Experience:

• Four to eight years experience in Internal/External audit or commensurate experience in a major financial institution or Big 4
• Financial services industry knowledge especially Banking, Insurance, Bancassurance, etc.
• Knowledge about new and emerging financial products and services.
• Knowledge of prevailing legislation requirements, the insurance industry and bancassurance practices will be an added advantage.

Knowledge and Skills:

• Proven experience of managing teams in a complex, matrix environment; adaptable leadership style
• Experience in risk-based auditing or risk/control activities
• Thought leadership
• Evidence of driving change, leading business initiatives and setting direction.
• Ability to communicate and influence at very senior levels in the organisation
• Passionate about developing talent and performance management
• Ability to think and operate in an enterprise-wide capacity, contributing to the main effort of the Function over the demands of individual silos

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Short Term Insurance Building Claims experience minimum 3 years: To plan, manage and monitor the implementation of claims management activities and processes in order to deliver on approved operational plans in an effective and efficient manner

Job Description

• Short Term Insurance Building Claims experience minimum 3 years: To plan, manage and monitor the implementation of claims management activities and processes in order to deliver on approved operational plans in an effective and efficient manner
• Claims assessment: Assess and/or process claims following standard operating procedures | Customer Experience: Handle all customer interactions professionally and efficiently | Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis | Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• To ensure that AVMS products are priced accurately, profitably, and competitively in the long-term leasing space.
• To apply knowledge and experience in quoting vehicle leases and restructures accurately. To ensure that controls are in place to guarantee that the rates provided are up to-date and accurate. Identifying opportunities to leverage technology and improve existing processes.

Job Description

Key Accountabilities

Pricing

• Ability to interpret the pricing aspect of a Request For Proposal (RFP) and Request for Quote (RFQ).
• Pricing of AVMS products, Full maintenance Lease/Operating Rentals/Value added products (Corporate and Public RQFs).
• Competitor analysis and strategic price positioning, to ensure AVMS is priced competitively.
• Ensure correct revenue management by ensuring calculated and costed risk n product pricing.

Residual Values

• Use of Transunion guide to generate market competitive Residual Values for new and restructured contracts.
• Assess and review actual trade center resales statistics.
• Maintain Residual value tables and models in governance to AVMS principles.

Restructures – Residual Values and Maintenance Rates

• To review residual values that are generated for vehicle restructures and ensure that they are in line with the contract.
• To timeously and accurately quote on vehicle restructures per client request.
• To ensure that vehicle restructures are profitable to the AVMS business.
• To understand the formulations and assumptions made in the calculations of vehicle restructures.
• To review requests and provide the relevant stakeholders with appropriate recommendations on vehicle restructures and how best to structure their vehicle contracts.
• To align to the quality assurance process to ensure that all work conducted is verified and signed off.
• Exceptions management – managing exception and bulk requests accordingly.

Reporting

• To monitor and report to relevant stakeholders on the restructures quoted that have not been signed or actioned accordingly.
• To monitor and report on run-ons to relevant stakeholders to ensure that vehicles are not overutilized nor to do they run past their contractual months threshold as this has an impact on the residual values table and maintenance income and expenditure.
• Assist with the ongoing responsibility to research the leasing

Training and Development

• Familiar with Fleet management systems, or quick understanding and adaptation of new pricing and billing system(s).
• To complete 100% of contracted training and contribute to self-development to enhance your skills and marketability:
• Agree on ownership of work as per Performance Development (PD) Plan and be accountable for own performance and development
• Ensure a PD plan is signed for the PD calendar year and that the PD reviews are undertaken with the team leader/manager in line with the PD calendar.

Competencies

• Attention to Detail
• Data Analytics
• Decision-making
• Planning & Organising
• Stakeholder Management
• Revenue Management
• Pan African Citizen
• Working in a team
• Adhering to principles and values
• Following instructions and procedures
• Adapting and responding to change
• Coping with pressure and setbacks
• Delivering results and meeting customer expectations

Minimum Qualifications Required

• Matric/Grade 12
• Relevant NQF Level 7 Qualification, preferably Statistics/Transport Economics/Mathematics/Finance
• Honors/Post Graduate Diploma will be an advantage
• At least 2 years of Pricing experience in long-term Leasing/Rental space
• Exposure to the rental/leasing industry

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adaption i.t.o. operations management methodology, governance and delivery objectives.

Job Description

• Functional management: Set and execute the tactical strategy, plan the resource requirements for the business area, negotiate and secure its allocation and ensure delivery based on the agreed business targets | Operational Excellence: Oversee the design, implementation, maintenance and continuous improvement of operational activities | Change and programme management: Ensure the implementation of change programmes aimed at driving business strategy and improving operational efficiency | Business Risk and Compliance Management: Ensure the implementation of, and conformance to, Group Risk and Compliance requirements within the operating environment, in line with set risk appetite | Stakeholder Management: Actively promote and manage the collaborative engagement of internal and external stakeholders, including suppliers, clients, service providers, business partners and other Absa entities | People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development | Governance: Ensure the fulfilment of all required governance activities, including tracking and reporting | :

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Experienced and dynamic Manager of Customer Experience and Channel Management to lead and drive the strategic direction of our bank's customer experience initiatives and channel management functions. As the Manager, you will be responsible for designing and implementing customer-centric strategies to enhance the overall customer journey and optimize our channels for superior service delivery. You will collaborate with cross-functional teams, leverage data-driven insights, and champion innovation to create exceptional experiences for our customers

Job Description

Key Responsibilities include:

• Develop and implement a comprehensive customer experience strategy aligned with the bank's overall objectives, ensuring a seamless and personalized experience across all channels and touchpoints.
• Lead and manage a team responsible for customer experience design, chanel optimization, and process improvement initiatives.
• Conduct ongoing research, data analysis, and customer feedback analysis to identify pain points, gaps, and opportunities for enhancing the customer journey.
• Collaborate with internal stakeholders, such as marketing, product development, operations, and technology teams, to align customer experience initiatives with business objectives and priorities.
• Define key performance indicators (KPIs) and establish metrics to measure and track the effectiveness of customer experience initiatives, regularly reporting on performance to senior management.
• Champion the use of customer insights, market research, and industry trends to inform decision-making and drive continuous improvements in customer experience and channel management.
• Oversee the development and implementation of customer journey maps, ensuring a deep understanding of customer needs, expectations, and pain points at each stage of the journey.
• Drive innovation and leverage emerging technologies to enhance customer experience, exploring opportunities such as self-service options, chatbots, mobile applications, and other digital solutions.
• Collaborate with compliance and risk management teams to ensure customer experience initiatives and channel strategies comply with regulatory requirements and security standards.
• Stay abreast of market trends, best practices, and industry benchmarks related to customer experience and channel management, and proactively recommend strategies to maintain a competitive edge

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Optimise the profit and economic value of portfolios of Agri and Growth Business key account clients requiring medium to high complexity commercial banking requirements by focusing: a) origination efforts to quire new clients; b) cross-sell to existing client base; c) coverage efforts to service clients in accordance to the segment CVP

Job Description

• Drive Financial Targets: Maintain primary ownership of a portfolio of Agri and Growth Account clients, differentiated by the level of complexity of the client base | Relationship and Service Management: Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients | Manage Risk Assessment: Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments. | Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)