Careers at Aspen Pharma Group

JOB PURPOSE:

• Strategic and tactical role within the Digital Technology organisation accountable for the ERP platform strategy, architecture, governance and lifecycle management of the Group’s ERP landscape. The role leads a team of ERP platform specialists responsible for the design, governance and lifecycle management of enterprise ERP capabilities across finance, supply chain and associated enterprise platforms. The role is responsible for defining and communicating the enterprise structures, architectural principles and operating models required to deliver integrated ERP capabilities that support Aspen’s global business operations. ERP architecture in this context includes not only technology components, but also changes to services, processes, structures and operating models required to deliver sustainable business capabilities. The role provides enterprise-level guidance on the development and evolution of ERP solution components, ensuring alignment with relevant architectures, strategies, policies, standards and practices (including quality and security), while maintaining interoperability across the enterprise technology landscape. In addition to architectural responsibilities, the role carries platform ownership and end-to-end lifecycle accountability for the Group SAP ecosystem, including SAP S/4HANA, SAP Supply Chain solutions (IBP, EWM, TM), SAP Finance, SAP GRC, SAP Business Technology Platform (BTP), SAP SuccessFactors and integrations with non-SAP enterprise platforms. The incumbent ensures that ERP platform roadmaps, enhancement cycles, release management, data integrity frameworks and operational performance are aligned with business priorities, transformation programmes and regulatory, audit and quality expectations within a global pharmaceutical environment. The role is accountable for financial governance of the ERP platform ecosystem, including oversight of operational and capital expenditure associated with ERP technologies and services. This includes SAP licence management, platform operating costs, project investment planning, and the financial governance of ERP platform initiatives. The role ensures ERP platform investments are aligned with business priorities, technology strategy, and long-term platform sustainability while maintaining cost optimisation and value delivery.

KEY PERFORMANCE AREAS:

ERP Platform Strategy and Architecture

• Lead the definition and evolution of the ERP platform strategy and target architecture aligned with enterprise technology strategy and business capability requirements.
• Establish architectural principles, standards, and governance frameworks for ERP platforms and associated integrations.
• Coordinate and maintain the target ERP architecture across programmes and projects, ensuring solution consistency and alignment with enterprise architecture standards.
• Manage architectural trade-offs between functionality, service quality, risk, and long-term platform sustainability.

ERP Platform Ownership and Lifecycle Management

• Act as Platform Owner for the Group SAP landscape, ensuring stable, scalable, and secure ERP platform operations.
• Define and manage ERP platform roadmaps, upgrades, enhancements, and lifecycle planning.
• Ensure ERP platforms support evolving business capabilities across finance, supply chain, manufacturing, and corporate functions.
• Ensure ERP platform services remain stable, resilient, and compliant with regulatory and quality standards.

ERP Integration and Delivery Governance

• Lead the development of organisational capabilities for ERP integration, build, testing, and deployment.
• Establish policies and standards governing ERP solution design, configuration, and integration practices.
• Ensure ERP platform delivery adheres to enterprise architecture, quality, security, and compliance standards.
• Support the adoption of automation, DevOps, and continuous integration practices for ERP platform delivery

Governance, Risk, and Compliance

• Ensure ERP solutions meet security, privacy, data integrity, and segregation-of-duties requirements.
• Provide governance oversight for ERP platform changes, including review and approval of architectural deviations.
• Ensure compliance with regulatory requirements relevant to global pharmaceutical operations.
• Embed appropriate control frameworks across ERP platform operations.

Business Alignment and Stakeholder Engagement

• Work closely with senior business stakeholders to translate business strategy and operational requirements into ERP platform capabilities.
• Ensure strong stakeholder alignment and buy-in for ERP initiatives and solution designs.
• Communicate platform strategy, architectural decisions, and roadmap progress to senior leadership.

Technology Strategy and Innovation

• Monitor emerging technology, industry trends, and market developments that may impact the ERP platform landscape.
• Identify opportunities to leverage ERP platform capabilities to drive business transformation and operational efficiency.
• Develop business cases supporting ERP platform investments and strategic initiatives.

ERP Platform Financial Governance and Budget Management

• Accountable for financial governance of the ERP platform landscape, including operational and capital expenditure related to ERP platforms, services, and initiatives.
• Manages ERP platform budgets, including SAP licensing, infrastructure consumption, platform services, and associated technology investments.
• Provides financial oversight and governance for ERP transformation programmes, platform enhancements, and strategic initiatives.
• Works with business stakeholders, finance partners, and technology teams to align ERP platform investments with enterprise strategy and business priorities.
• Oversees development of business cases for ERP platform initiatives, ensuring alignment with organisational value, risk management, and return on investment expectations.
• Ensures effective cost management and optimisation of ERP platforms while maintaining performance, scalability, reliability, and compliance requirements.
• Provides financial input into vendor negotiations, licensing strategies, and platform lifecycle planning.
• Ensures financial transparency and reporting of ERP platform expenditure and investment outcomes.

Requirements

• Bachelor’s degree in information technology, business, or Equivalent
• Current industry certification in architecture (i.e., TOGAF, GxP, ISO 9000)
• Business Process Management Methodology (i.e., BPM, SDLC, ITIL, DevOps, Agile, COBIT)
• Certification or relevant experience in SAP Platforms
• 10+ years’ experience working with enterprise ERP platforms in complex organisational environments.
• Strong experience managing relationships with internal business stakeholders in large global organisations.
• Proven experience leading and influencing cross-functional teams and aligning business needs with enterprise technology solutions.
• Extensive experience delivering SAP-based enterprise solutions.
• Experience operating in large, complex, or matrix global organisations.
• Experience working with extended ERP solutions such as SAP SuccessFactors, SAP BTP, and supply chain platforms including IBP, EWM, or TM.
• Experience working with enterprise systems integrated with ERP platforms (e.g., Tax systems, Integrated Business Planning, or other enterprise applications).
• Sound knowledge of business processes, enterprise solution design practices, and business improvement practices.

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OBJECTIVE OF ROLE

• The role undertakes responsibility for supporting the pharmaceutical tasks within the quality management systems (QMS) function of the Quality department for Pharmacare Limited, ensuring QMS and company compliance with sound quality assurance (QA) principles and requirements, Aspen Group and Third-Party Alliance partner policies and procedures and in accordance with Good ‘X’ Practice (GxP) guidelines, The Pharmacy Act, Act 53 of 1974 as amended, the Medicines and Related Substances Act, Act 101 of 1965 as amended, and any other relevant legislation and guidelines relating to the import, export, manufacture, packing, testing, warehousing and distribution of medicines in South Africa and the Southern African Development Community (SADC), thereby ensuring that the products meet the intended quality, safety and efficacy standards and requirements as required of the marketing authorisation (MA) holding entity, Pharmacare Limited.
• To perform pharmaceutical tasks and support the Quality department under the direction and supervision of the Quality Lead – Quality Management Systems, to optimise Quality processes and record-keeping, through effective dealings with customers, ensuring compliance with applicable legislation.

KEY RESPONSIBILITIES

General operational activities

• Execute daily tasks and according to the relevant standard operating procedures and work instructions.
• Adhere to agreed key performance indicators (KPIs).
• Support the continuous development and improvement of the Quality function while upholding the Aspen core values.
• Operate computer systems by capturing data, printing standard reports, etc.
• Perform reconciliations of data.
• Update and maintain systems, databases and trackers.
• Generate reports as per instruction.
• Collate data for ad hoc requests.
• Verify and interpret the accuracy of data and audit documentation.
• Obtain the necessary signatures for all relevant documentation.
• Maintain templates and lists
• Maintain accurate filing and retrieval of documentation.
• Manage projects as per guidance from the line manager and within agreed timeframes.
• Provide regular feedback on progress of projects and highlight any issues that require the line manager’s attention.
• Adhere to company policies and procedures.
• Participate in training programmes.
• Work with all members of staff to maintain and develop the positive progressive culture within Aspen.
• Maintain good relations and communications with all members of the team and respond politely and in a timely fashion to internal and external customers.
• Serve as an effective liaison and communicate with internal and external customers.
• Display a professional attitude when responding to customers and responding to enquiries in a timely manner
• Utilize systems, databases and trackers to provide accurate information to internal and external customers on request.
• Adhere to deadlines/due dates.
• Escalate to the line manager all possible delays and critical issues.
• Any other duties assigned by the line manager or head of department.
• Perform any other administrative tasks relating to your work as and when required.
• Manage and utilize resources effectively to keep processes cost effective.

Quality Management Systems

• Provide support for quality management system activities, including change controls, deviations, corrective and preventative actions (CAPAs), quality risk assessments, customer product quality complaints, annual product quality reviews, training, product recalls/withdrawals, self-inspections, internal/external audits of Pharmacare, regulatory intelligence and documentation such as standard operating procedures/work instructions and reports.
• Assist with the management of eQMS records in line with standard operating procedures.
• Initiate eQMS records timeously, close eQMS records timeously and ensure that eQMS records comply with guidelines, standard operating procedures, work instructions and policies.
• Follow up regularly on the progress of eQMS records with internal and external customers.
• Record customer product quality complaints in the eQMS, liaise with complainants to obtain the required information and complaint sample/s, respond to complainants and close customer product quality complaints timeously
• Arrange upliftment of the complaint sample from the Complainant.
• Courier the Complaint sample to the relevant Manufacturing site/Alliance Partner
• Arrange delivery of the replacement sample to complainant.
• Manage all complaint samples and send for destruction, post investigation, including additional replacement samples
• Perform a reconciliation of customer product quality complaints with internal and external customers.
• Compile, review and update controlled documents in the document management system including standard operating procedures, work instructions, forms, templates and attachments.
• Adhere to good documentation practices and data integrity principles.
• Prepare the self-inspection program, liaise with the relevant departments to schedule the self-inspection, participate in self-inspections, prepare the self-inspection reports and follow up on the progress of self-inspection findings, and corrective and preventative actions.
• Support the Quality Management Systems Pharmacist with annual product quality reviews, including the schedule, requesting and collating data, and compiling the report.
• Support the Quality Management Systems Pharmacist to compile and update the site master file and quality manual.
• Comply with Good Manufacturing Practice (GMP), Good Wholesaling Practice (GWP) and Good Distribution Practice (GDP) guidelines and regulations.
• Compile the quality systems management review report and quality trend report under the guidance of the Quality Management Systems Pharmacist or Quality Lead – Quality Management Systems.
• Participate in QMS monthly reviews
• Deliver internal training e.g. GxP training and SOP training.
• Facilitate the payment of annual licence retention fees.
• Maintain the training matrix, and training tracker.
• Identify training and development with the line manager.
• Implement training according to personal and team development plans.
• Coordinate upskilling and multi-skilling in line with staff development.
• Complete Change control, Change action, Deviation, Investigation, CAPA, Effectiveness check, Audit Finding records in accordance with the requirements of the QMS due dates

Continuous Improvement

• Identify gaps within current processes, investigate the gaps and propose ways to close the gaps.
• Identify ways to streamline processes, resulting in greater efficiency and productivity.
• Generate accurate and easily retrievable information and statistics for the department.

Requirements
EDUCATIONAL REQUIREMENTS

• Matric / Grade 12
• Relevant Tertiary Qualification Preferred

KNOWLEDGE & EXPERIENCE REQUIREMENTS

• A minimum of 1-year administrative experience
• Experience in a Quality GxP-accredited pharmaceutical environment, preferably in a marketing authorisation holding entity, distributor, wholesaler or manufacturing facility
• Understanding of pharmaceutical quality matters, legislation, regulations, and guidelines.
• Having attended a quality or regulatory course would be advantageous.
• Computer skills in MS Office suite and Adobe required.
• Experience with electronic quality management systems, and document management systems
• Computer Literate – MS Office
   

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• Aspen is a dynamic organization built on entrepreneurial strength and forward-thinking minds. We attract high performing individuals who are passionate about their career and have a desire to exceed expectations. At Aspen, not only do we source for the best talent, but we also provide a host of opportunities for continuous development.
• The Group’s key business segments are Manufacturing and Commercial Pharmaceuticals comprising Regional Brands and Sterile Focus Brands. We have approximately 9 100 employees at 69 established offices in over 50 countries and we improve the health of patients in more than 150 countries through our high quality, affordable medicines.

OBJECTIVE OF ROLE

• To act as a representative of Aspen Pharmacare at GP’s, and relevant Specialists – detailing extensively within the Women’s Health and Iron Deficiency/Iron Deficiency arena.

KEY RESPONSIBILITIES

Achieve and exceed set sales targets and market share objectives.

• To drive and generate sales on the Women’s Health and ID/IDA product basket in the territory.
• To effectively manage the regional territory by means of planning, territory analysis, customer targeting and call coverage of identified customer base, and host formal Scientific Meetings to enhance patient care.
• Effective implementation of sales and marketing strategies
• Providing ongoing customer support and training.
• Effective territory expense management and control.

Requirements
EDUCATIONAL REQUIREMENTS

• Matric
• Drivers license
• Minimum 2 - 5 years Detail Sales Experience.
• Nursing experience will be advantageous

SKILLS & COMPETENCY REQUIREMENTS

• Product knowledge on both Aspen and Competitor Iron and Women’s health products
• Effective territory management.
• Knowledge of basic financial calculations
• Ability to effectively communicate with both internal and external customers
• Administration skills – ability to comply with the required administration standards associated with this position.
• Ability to work under pressure, to set priorities and to demonstrate time management skills.
• Creativity and Flexibility – the ability to work in a changing environment and to adapt to different situations, being able to travel for Country Trips and being able to initiate and drive after hours Scientific Meetings.
• Establishes and maintains positive relationships (mutual trust and respect) with customers and other stakeholders.
• Network with regional Teams

COMPUTER SKILLS REQUIRED

• The applicant must be proficient in the various applications (Word, Excel and PowerPoint) within the Microsoft Office bun