Careers at Capitec Bank

• At Capitec, we're always looking for exceptional marketing talent who can help us connect meaningfully with millions of South Africans. We're building a network of high-calibre paid media professionals who are passionate about performance marketing, audience growth, digital innovation, and data-driven decision-making. If you're a Paid Media Manager, Performance Marketing Manager, Digital Media Lead, or Programmatic Specialist looking to shape the future of marketing within one of South Africa's most trusted brands, we'd love to hear from you.

What We're Looking For
You may be a strong match if you have:

• Significant experience in Paid Media, Performance Marketing, Digital Marketing, Growth Marketing, or Media Strategy.
• Experience managing medium to large digital advertising budgets.
• Strong expertise across Google Ads, Meta, YouTube, DV360, Programmatic, Search, Display, or Social channels.
• Exceptional analytical and optimisation capabilities.
• Experience working with attribution, measurement, analytics, and reporting tools.
• The ability to influence stakeholders and build strong partnerships across teams.
• A growth mindset and passion for continuous improvement.

Be Ready for What's Next

• While this is not an active role, we are always looking to connect with exceptional talent. By joining our talent pipeline, you'll be among the first professionals considered when relevant opportunities become available. We encourage you to submit your profile and stay connected with our team for future career possibilities.

Education (Minimum)

• Diploma

Education (Ideal or Preferred)

• Bachelor's Degree in Marketing or Communication

Knowledge and Experience
Experience:

• 7+ years' experience in paid media, digital marketing, performance marketing, or media operations.
• Proven success managing large-scale media budgets and performance-driven campaigns.
• Strong hands-on experience across platforms such as Google Ads, YouTube, Meta, Display, Programmatic, and other paid media channels.
• Experience working with analytics and measurement tools, attribution models, tracking technologies, and performance dashboards.
• Demonstrated ability to manage agencies and influence cross-functional stakeholders.
• Experience within a highly regulated industry such as financial services would be advantageous.

Knowledge:

• Lead the planning, execution, optimisation, and reporting of paid media campaigns across digital platforms.
• Develop audience strategies that ensure media investment reaches the most relevant and valuable client segments.
• Translate business objectives into measurable paid media plans that deliver commercial impact.
• Continuously monitor campaign performance and identify opportunities to improve efficiency, engagement, and return on investment.
• Manage relationships with media agencies, platform partners, and key internal stakeholders.
• Oversee media budgets and ensure effective allocation of spend across campaigns and channels.
• se data, insights, and market trends to inform strategic recommendations and drive innovation.
• Collaborate with creative, brand, CRM, product, and analytics teams to deliver integrated marketing campaigns.
• Ensure media activities meet all governance, compliance, and data privacy requirements.
• Build and refine reporting frameworks that provide meaningful insight into campaign and channel performance.

Skills

• Analytical Skills
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Decision making skills
• Leadership Skills
• Management skills
• Planning, organising and coordination skills
• Additional Information
• Clear criminal and credit record

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Purpose Statement

• To provide administrative support to the relevant business unit/department in full adherence to agreed SLAs and policy and procedure framework 

Experience

Minimum:

• Minimum of 2 years’ relevant working experience, ideally in a banking/administration/retail administration environment

Ideal:

• Capitec Bank experience

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Accounting - Management Accounting or Finance

Knowledge
Min:

• General office systems
• Banking environment (i.a., FICA, NCA etc.) – role specific

Ideal:

• Capitec Bank policies, including:
• Disciplinary code and procedures
• KPA procedures and policies
• Adherence policies
• On line and cellphone banking process and technical frameworks
• Capitec banking system
• Working knowledge of Capitec Bank's integrated systems, structure and infrastructure
• Client relationship principles and environment
• Liaising with 3rd party providers (role specific)

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Business writing skills
• Planning, organising and coordination skills
• Attention to Detail
• Conditions of Employment
• Clear criminal and credit record
   

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Purpose Statement

• The role will have a specific focus on coordinating and improving last-mile distribution and courier operations across business-to-business and business-to-client delivery channels. The role is responsible for supporting reliable, cost-effective and customer-focused delivery execution through courier partner coordination, service-level monitoring, track-and-trace visibility, exception management, reporting and continuous improvement.

Experience
MINIMUM:

• At least 5 years’ experience of coordination for delivery and/or achievement of business objectives within a relevant or related environment to the function, project or environment; including experience in monitoring, supporting planning, forecasting, reporting, budgeting and prioritisation.
• Comfortable in liaising with senior-level stakeholders and / or external parties such as legal and regulatory entities, vendors, partners. 
• Experience of using influence and negotiation to corral resources and stakeholders to drive objectives and delivery.
• Proven experience of prioritising, working to deadlines, multi-tasking and applying time management skills to ensure delivery.
• Designing and producing quality reports, presentations and material. 
• Experience in courier, transport and last-mile distribution operations, including B2B/B2C deliveries, collections, reverse logistics and coordination of courier service providers.
• Experience managing end-to-end courier performance, including track-and-trace, proof of delivery, SLA monitoring, delivery exceptions, operational reporting and corrective actions.

IDEAL

• Experience managing national courier and last-mile distribution operations, including different service types and products, regional delivery requirements and coordination across branches, distribution hubs, service providers and end clients.
• Experience in the commercial and technical aspects of courier operations, including rate structures, fuel levies, volumetric weight, claims, cost reconciliation, track-and-trace and courier-system integrations. 

Qualifications (Minimum)

• A relevant tertiary qualification in Supply Chain Management or Engineering - General

Knowledge
MINIMUM/DEAL:

• Strong knowledge of relevant functional / technical area and related task management tools, techniques, processes and systems.
• Understanding of business operations, including but not limited to budgeting, project management and planning principles, forecasting and scheduling.
• Knowledge of relevant regulatory and compliance requirements.
• Foundational information and data analysis knowledge.
• Stakeholder engagement and management processes and practices.

IDEAL:

• Strong knowledge of end-to-end courier and last-mile distribution operations, including service levels, reverse logistics, exception management and risk controls.
• Good understanding of courier commercial and operational drivers, including pricing structures, track-and-trace systems, proof of delivery and regional service coverage.

Skills

• Attention to Detail
• Communications Skills
• Decision making skills
• Interpersonal & Relationship management Skills
• Planning, organising and coordination skills
• Conditions of Employment
• Clear criminal and credit record

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Purpose Statement

• To achieve agreed monthly sales targets in a functional area of Business Banking, Rental Finance, or Payment Services by value and number of applications through an established supplier/ business partner network. To grow the supplier portfolio through successful identification and implementation of value adding and specialised business banking / rental finance / payment service product solutions and maintain service delivery standards to all internal and external suppliers and business partners.
• To contribute to the overall profitability of Business Bank, Rental Finance, or Payment Services  by promoting and selling products to new and existing clients.

Experience
Min:

• 5+ years of general business banking, rental finance or payment services experience and relationship-building
• Supplier management experience
• Managing a complex portfolio of business customers with a service and financial analysis focus
• Preparing and motivating credit applications 
• Cost control and sales management
• Client focus – service delivery
• Experience in the business banking, rental or payment services market
• Remote / distance relationship management
• Turnaround times and working within those limits 

Ideal:

• 1-2 years managerial / leadership experience
• 1-2 years managing a small business centre 

Qualifications (Minimum)

• A relevant tertiary qualification in Finance or Business Management

Qualifications (Ideal or Preferred)

• A relevant degree in Finance or Business Administration

Knowledge
Min:

• Principles and practices of business economics and the current business economic environment 
• Customer relationship management (CRM) principles and techniques
• Able to extract, analyse and apply CRM insights to influence the client management approach and strategy
• Different industry sectors and sector risk profiles / trends; e.g. impact of climatic conditions on agricultural market
• Understanding of the current local market and industry principles and practices to optimise retention and growth within the portfolio
• General banking practices and procedures.
• Knowledge of competitor product offerings/ channels/ operational and marketing tactics.
• Credit principles and practices, including an understanding of credit application, securities
• Legal entities (companies, close corporations, sole proprietorships etc.) in the commercial market and the legislative restrictions and requirements governing these from a financial services perspective.
• Financial Advisory and Intermediary Services Act (FAIS) and the Financial Intelligence Centre Act(FICA).
• General understanding of how Business Banking, Rental Finance or Payment Services operate, as well as understanding the business risks, industry risks and financial requirements pertaining to the business market
• Understanding of rental finance, payment services and related products
• Discounting process
• Understanding of the office automation, IT, telephony rental and payment services environments
• General office and administration practices and standards

Ideal:

• Features, benefits and value propositions of the respective company product/service offerings.
• Multi-level products available and pricing structures
• Current taxation laws as they apply to customers.
• A good knowledge of administration processes and procedures pertaining to transactions in functional area
• Financial Modelling; activity based costing, financial analysis (evaluating and identifying trends),complex cash flow cycles (industry/ sector specific)
• BB/MRF/Payment Services policies and procedures  

Skills

• Analytical Skills
• Attention to Detail
• Commercial Thinking Skills
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Decision making skills
• Influencing Skills
• Interpersonal & Relationship management Skills
• Negotiation skills
• Problem solving skills
• Strategic Thinking Skills

Conditions of Employment

• Clear criminal and credit record
   

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About the role

• As we continue to evolve in the connectivity space and queries become more complex, we need someone who is smart, prepared to investigate and able to come up with solutions. You'll work one level above first-line support, taking on the technical incidents and operational issues that need deeper analysis to resolve. Your work keeps Capitec Connect running reliably — and your insights help us build something better.

What you'll be doing

• Investigate technical incidents relating to the device-order journey — for example, orders stuck at a particular system state or incorrectly cancelled — and determine whether the cause is technical or operational 
• Investigate Client Value Management (CVM) and rewards-related issues — such as clients not receiving data rewards they are entitled to — and determine why the failure occurred 
• Investigate voucher-related queries where clients have purchased a voucher but it has not reflected correctly, and resolve or escalate these appropriately 
• Take ownership of incidents that first-line support (Connect Care) cannot resolve, working one level above the T1 function to find answers 
• Engage third-party vendors to establish why transactions or technical processes have failed, including investigating timing or communication issues between our systems and vendor systems 
• Identify potential common recurring problems and suggest practical solutions 
• Assess the scale and priority of identified problems — distinguishing issues that need systemic resolution from those that can be handled pragmatically in the short term 
• Identify a business or customer problem and propose a sensible solution, even where the fix is operational rather than technical  
• Support operational monitoring over weekends and provide incident assistance when releases require out-of-hours attention 
• Develop skills across the broader Capitec Connect product range over time, contributing to a flexible, multi-skilled team that can support a wider range of products and services 

What you'll bring

• A genuine drive to investigate — you're analytical, naturally curious and don't stop at the surface-level answer 
• The ability to spot patterns across incidents, identify root causes and recommend improvements 
• Sound judgement in distinguishing issues that need systemic change from those that can be resolved quickly and practically 
• The confidence to say "this does not warrant a major fix right now" — and to propose a sensible interim approach 
• Comfort collaborating with development, business and operational stakeholders — including the ability to walk across to a developer, explain a business problem and explore a solution together 
• A proactive mindset — you challenge existing processes constructively and recommend improvements without being prompted 
• A strong interest in learning, with the adaptability to develop across products and bring different ideas into a growing team 
• An interest in emerging technologies such as AI and how they can improve operational support and client experiences 

Experience
Minimum 

• 5 years in a technical support role, within telecommunications, mobile, fibre, ISP/connectivity or a similar technical environment — the depth and relevance of experience matter more than years alone 
• Demonstrated experience investigating and resolving complex or escalated technical incidents, beyond basic first-line troubleshooting 
• A track record of progression through support roles, demonstrating initiative and the desire to develop 

Advantageous 

• Experience in a telecommunications or mobile device support environment — the technical challenges involved are closely aligned with what this role addresses
• Experience working directly with third-party vendors to investigate and resolve technical failures 
• Familiarity with rewards, CVM or data-provisioning systems 
• Knowledge and technical capability
• A solid technical grounding in telecommunications or connectivity products and the systems that support them
• The ability to read data, spot anomalies and draw logical conclusions about why a process has failed
• Experience using enterprise incident-management, ticketing or support systems — specific platform experience is not required, as technically capable candidates adapt readily to new tools
• An understanding of how device ordering, data rewards or voucher-activation systems work at a technical level is an advantage
• An appreciation of how AI and automation can be applied in an operational support context — for example, enabling clients or agents to get faster, clearer answers to common queries

Skills and behaviours

• Structured analytical thinking and methodical problem solving 
• Clear written and verbal communication — able to explain technical findings to non-technical stakeholders 
• The ability to manage multiple investigations simultaneously without losing focus or attention to detail 
• Collaborative — works well in a small, cross-functional team where everyone's input matters 
• Proactive and self-directed — you look for what needs to be done, not just what has been assigned 
• Comfortable providing support outside standard business hours when incidents or releases require it 

Experience
Minimum/Ideal:

• At least 5yrs working experience in a technical environment with 3+yrs systems related experience in a fast moving, client focussed environment.
• Experience and troubleshooting across the computer / technology environment, exposure to servers, databases, server security, networks, infrastructure etc 
• In building and maintaining effective vendor / 3rd party relationships (function specific).
• In a capacity requiring effective communication and pulling multiple components together to achieve end goals.

Qualifications (Minimum)

• Diploma in Information Technology

Qualifications (Ideal or Preferred)

• Certification in ITIL or AWS Foundation

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Decision making skills
• Interpersonal & Relationship management Skills
• Planning, organising and coordination skills
• Problem solving skills
• Conditions of Employment
• Clear criminal and credit record

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Purpose Statement

• Design and evaluate the client experience across various touchpoints at Capitec Business Bank, with a focus on enhancing client interfaces and optimizing their journeys.
• Take ownership of CX aspects for assigned channels and products, ensuring alignment with business and product strategies.
• Champion the CX aspects of the design process with thought leadership in the discipline and competence of CX, applying insights to continuously improve the desired client experience. 

Experience
Minimum: 

• 6+ years in a Client Experience Environment
• Proven experience in taking on leadership roles within a CX environment.
• Proven experience in developing, maintaining and enhancing CX principles and standards.
• Multi-client journey design and cross-functional collaboration
• CX expert skilled in engineering optimal experiences for our clients. 

Ideal: 

• Banking experience 

Qualifications (Minimum)

• A relevant tertiary qualification in Industrial Engineering or Business Management

Qualifications (Ideal or Preferred)
Knowledge
Minimum: 

• Client Experience Principles and Practices 
• Journey and Persona Design
• Service Design Principles
• Research and Insights Methodologies
• Data Analysis & CX Measurement
• Facilitation and Stakeholder Management
• Behavioural Psychology
• Design Thinking Experience 

Skills 

• Analytical skills
• Problem solving skills
• Attention to detail
• Communications skills
• Adaptability
• Strategic thinking
• Collaboration
• Planning, organising and coordination skills 

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Purpose Statement

• To provide a proactive business banking sales and service management function that will retain and grow a portfolio of business clients by identifying and implementing value adding and specialised business banking financial products solutions from a range of standard and/or customized offerings.

Experience
Minimum:

• Banking experience of at least 5 years, of which 3 years should have been spent in the Business Banking environment.
• Experience of managing a complex portfolio of business customers with a service and financial analysis focus.
• Holding responsibility for client relationship management of high value clients with varied and complex needs
• Significant experience in preparing and motivating Credit applications 
• Cost control and sales management 

Qualifications (Minimum)

• A relevant tertiary qualification in Business Management or Finance

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Business Management or Finance

Knowledge
Minimum:

• Principles and practices of business economics and the current business economic environment. 
• Advanced customer relationship management (CRM) principles and techniques, esp.  projecting credibility, gravitas and presence in the context of business (client) stakeholders. 
• Different industry sectors and sector risk profiles/ trends; including an understanding of the impact of external (economic, political, legislative, climatic) conditions on specific industries/ markets in the portfolio 
• Local market (LM) sales principles and practices to manage and optimise retention and growth within the portfolio. 
• General banking practices and procedures. 
• Knowledge of competitor product offerings/ channels/ operational and marketing tactics. 
• Credit principles and practices, including an understanding of credit application, securities 
• Legal entities (companies, close corporations, sole proprietorships etc.) in the commercial market and the legislative restrictions and requirements governing these from a financial services perspective. 
• Financial Advisory and Intermediary Services Act (FAIS) and the Financial Intelligence Centre Act (FICA). 
• Able to extract, analyse and apply CRM insights to influence the client management approach and strategy 
• General understanding of how Business Banking operates, as well as understanding the business risks, industry risks and financial requirements pertaining to the business market

Ideal:

• Features, benefits and value propositions of the respective company product/service offerings. 
• Multi-level products available and pricing structures
• Current taxation laws as they apply to customers. 
• A good knowledge of administration processes and procedures pertaining to Business Banking transactions
• Financial Modelling; activity based costing, financial analysis (evaluating and identifying trends), complex cash flow cycles (industry/ sector specific)

Skills

• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Negotiation skills
• Problem solving skills
• Decision making skills
• Commercial Thinking Skills
• Strategic Thinking Skills
• Communications Skills
• Influencing Skills
• Analytical Skills
• Attention to Detail

Conditions of Employment

• Clear criminal and credit record
• Willingness to work flexible hours (including Saturdays and Public Holidays)
   

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Purpose Statement

• Financial crime doesn't stand still. Syndicates are getting smarter, fraud patterns are getting broader, and the complexity of cases we deal with keeps growing. We need a seasoned forensic specialist to lead complex investigations across our Fusion Centre 

About our Fusion Centre

• Our Fusion Centre is a specialist Intelligence unit that investigates financial crime across three major areas: credit-related fraud (including syndicated loan fraud using fraudulent documents), insurance fraud and core banking scams, covering everything from investment fraud and Ponzi schemes to money laundering and deposit scams. We work across both personal and business banking, which means the variety of cases is real and the complexity is constant.

What you'll do

• Lead end-to-end investigations into complex fraud, from planning objectives and mapping the modus operandi through to evidence gathering, forensic reporting and criminal case initiation 
• Identify control gaps and recommend practical preventative measures that stop losses before they grow 
• Set investigation standards for the team, review work quality and ensure every case is handled consistently and thoroughly 
• Provide executive-level reporting on fraud trends, actions taken and recommended changes to policy and process 
• Build and maintain working relationships with law enforcement and industry stakeholders to see cases through to outcome 
• Mentor and develop team members, coaching them on methods, frameworks and best practice so the team gets better every day 

What we're looking for

• At least 6 years' experience as a specialist investigator or forensic auditor 
• At least 6 years in banking crime investigation (strongly preferred) 
• A relevant degree in Law or Finance 
• Solid grounding in investigation methods and the intelligence process 
• Familiarity with the South African banking industry 
• The ability to absorb unstructured, ambiguous information and translate it into clear, structured findings quickly 
• Strong written and verbal communication — you can write a detailed forensic report and share your findings confidently with internal and external stakeholders 
• Organised and conscientious — you keep track of a lot, and nothing slips 
• Some people management or team leadership experience (advantageous) 
• Computer literacy in MS Word, MS Excel and MS Outlook 
• A genuine commitment to developing people and raising the standard of the team around you 

Conditions of Employment

• Clear criminal and credit record
   

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• We are looking for an experienced Operations Manager: Fraud Engagement Centre to lead and manage fraud-related client engagements, operational performance, and service delivery within a risk-controlled environment.
• This role requires a strong operational leader who can balance exceptional client service with effective fraud risk management.

Purpose of the Role

• The Operations Manager will lead the Fraud Engagement Centre, ensure effective client interactions, operational excellence, risk management, and stakeholder collaboration while delivering positive customer outcomes.

What You'll Be Doing

• Leading teams responsible for fraud-related client engagement and service delivery.
• Managing operational performance within a highly regulated environment.
• Ensuring adherence to fraud prevention, governance, and compliance requirements.
• Driving service excellence during sensitive client interactions.
• Monitoring trends, operational risks, and service outcomes.
• Managing escalations and complex operational challenges.
• Driving continuous improvement initiatives to strengthen operational effectiveness.

What We're Looking For

• 5 years’ experience and at least 2 years in a management role within:
• Fraud Operations
• Financial Crime Operations
• Banking Operations
• Contact Centre Operations
• Risk Management Environments
• Proven leadership experience within large operational teams.
• Strong understanding of operational risk and regulatory environments.

Qualifications (Minimum)

• A relevant tertiary qualification in Business Administration or Management

Success in This Role Looks Like

• Effective management client interactions.
• Strong operational controls and compliance outcomes.
• High-performing and engaged teams.
• Improved operational efficiency and service delivery.
• Effective stakeholder collaboration across Risk, Fraud, and Operations functions.
   

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What you'll be doing

• We’re looking for a Technical Business Analyst who enjoys solving problems and turning complexity into simple, practical solutions.
• You’ll work closely with business stakeholders, product teams and engineers to unpack requirements and help shape solutions. We’re looking for someone who is naturally curious, comfortable getting into the detail and willing to probe, challenge and understand rather than simply document what they’re told. You’ll work across different products and domains, so being able to connect the dots and make sense of complex information is key.

Day to day

• Work closely with business, UX and technical teams, and run workshops to understand needs, current processes and pain points
• Design future-state processes and system flows, showing how they connect across teams and platforms
• Write technical requirements and specifications, including integration, API and data requirements
• Turn requirements into user stories with clear acceptance criteria
• Work with engineers and architects to assess solution options and their impact across systems
• Map data flows and define data needs, including source-to-target mappings where required
• Work with the Product Owner to refine and prioritise the backlog
• Support testing (SIT and UAT) and make sure what’s delivered meets both business and technical requirements

What you'll bring

• A degree in an IT-related field, Industrial Engineering or Business
• A relevant tertiary qualification in Business Analysis
• 5+ years’ Business Analysis experience, ideally in a tech environment
• Strong analytical and problem-solving skills
• A natural curiosity and willingness to ask the right questions
• Ability to translate business needs into clear technical requirements and specifications
• An understanding of APIs, microservices and system integrations
• Strong facilitation skills, and confidence engaging both business and technical stakeholders
• Ability to work across multiple teams and complex solutions
• Clear credit and Criminal record

It would be great if you also have

• Experience within payments, fintech, card acceptance or acquiring
• Experience with merchants, SMEs or the informal market
• Business Analysis certification
• Experience with AWS or knowledge of technologies such as Postgres, Java or Kafka
• Exposure to data, databases, SQL or scripting
   

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Purpose Statement

• To lead and coordinate the safe, reliable, compliant and cost-effective operation, maintenance and continuous improvement of building infrastructure and technical facilities services.   

Education (Minimum)

• Bachelor's Degree in Construction or Project Management

Knowledge and Experience
Knowledge

• Understanding of people/team leadership practices and principles
• General operations management practices and principles
• Stakeholder and client management
• Client Service principles and practices
• Relevant legislation and regulatory bodies
• Understanding of 3rd party service level agreements
• Basic data analysis

Experience

• Minimum of 3-4 years experience' in construction, property management
• Ideally in a multi-site and/or banking/financial institution
• 1 year + experience in leading groups or a team
• Dealing with 3rd party suppliers and vendors

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Decision making skills
• Interpersonal & Relationship management Skills
• Leadership Skills
• Planning, organising and coordination skills
• Problem solving skills
• Reporting Skills

Additional Information

• Clear criminal and credit record

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• If you're passionate about CRM, customer engagement, Salesforce Marketing Cloud, and turning insight into meaningful customer interactions, this is your opportunity to step into a role where your work directly influences customer relationships at scale.
• We're looking for a Client Engagement Specialist to help design, build, and optimise intelligent customer engagement programmes that create real value for both customers and the business. This is more than campaign execution. It's an opportunity to shape personalised customer journeys, influence digital engagement strategies, and work with modern CRM technologies in a highly collaborative environment.

Experience

• At least 3-5 years' experience working within a CRM, client engagement, marketing technology, or client relationship environment.
• Hands-on experience with Salesforce Marketing Cloud and/or other CRM platforms.
• An understanding of customer data, segmentation, data modelling, and customer-centric engagement strategies.
• Exposure to APIs, systems integration, and digital ecosystem connectivity.
• Experience working with multiple stakeholders across business and technical teams.
• Knowledge of Agile delivery methodologies.
• Strong analytical, problem-solving, and communication skills.

Qualifications (Minimum)

• A relevant tertiary qualification in SAFe Program Consultant (SPC) or Similar

Qualifications (Ideal or Preferred)

• Honours Degree in Information Technology or Similar

Knowledge
Minimum:

• Salesforce Marketing Cloud
• Salesforce CRM
• Customer Relationship Management (CRM)
• Customer Experience
• Customer Journey Design
• Marketing Automation
• Data Analytics & Modelling
• Process Engineering
• API & Systems Integration
• Digital Engagement
• Stakeholder Management
• Agile Delivery Practices

Ideal:

• CE or CX Journey mapping
• Technical CRM program building 
• AI modelling
• Digital channel development and integration 

Skills

• Analytical Skills
• Communications Skills
• Interpersonal & Relationship management Skills
• Planning, organising and coordination skills
• Problem solving skills

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• Are you passionate about delivering exceptional customer experiences and leading high-performing service teams?
• We're looking for an experienced Operations Manager: Client Care to lead a large-scale client service environment, ensuring operational excellence, customer satisfaction, and sustainable business performance.
• This role is ideal for a strategic leader with a strong background in customer operations, contact centre management, or client service environments who thrives in fast-paced, customer-focused businesses.

Purpose of the Role

• The Operations Manager will be responsible for leading and optimising the Client Care operation, ensuring seamless service delivery, exceptional customer experiences, and high levels of employee engagement while achieving operational and strategic business objectives.

What You'll Be Doing

• Leading multiple teams within a high-volume Client Care environment.
• Driving customer service excellence and operational efficiency.
• Ensuring service level, productivity, quality, and customer satisfaction targets are achieved.
• Identifying opportunities to improve customer journeys and service processes.
• Managing operational risks, escalations, and service-related challenges.
• Analysing operational performance data to inform business decisions.
• Building a high-performance culture through coaching, development, and leadership.
• Collaborating with business stakeholders to enhance customer outcomes.

What We're Looking For

• 5 years’ experience with at least 2 years management experience within:
• Contact Centre Operations
• Customer Service Operations
• Client Experience Environments
• Retail Banking Operations
• Financial Services Operations
• Proven experience managing leaders and large operational teams.
• Strong knowledge of operational performance metrics and workforce management principles.

Qualifications (Minimum)

• A relevant tertiary qualification in Business Administration or Management

Success in This Role Looks Like

• Exceptional customer satisfaction outcomes.
• High-performing engaged teams.
• Consistent operational delivery against key business targets.
• Improved customer journeys and service efficiencies.
• Strong stakeholder relationships across the business.
   

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About the role

• The Model Validation team provides assurance on the accuracy, robustness, and governance of models across Capitec. The unit plays a central role in supporting sound risk management, financial decision-making, and regulatory compliance. Our work spans a variety of domains, including credit risk, finance, capital modelling,and fraud detection. The team collaborates closely with modelling and business units, offering technical challenge and validation expertise to ensure models remain fit-for-purpose in an evolving environment.
• We are seeking a skilled professional to join our team as a Quantitative Analyst. In this role, you’ll work on end-to-end model validations across different domains, take ownership of key deliverables,and build challenge rmodels to ensure accuracy, reliability, and compliance of the bank’s models.

What we are looking for

• Proven 3-6 years’ experience in credit scorecard building, including developing, validating, andmonitoring scorecards for credit risk application/behaviour models or marketing purposes.
• Experience with data mining used for analyses and predictive modelling.
• Full understanding of the credit lifecycle
• Strong analytical ability, with attention to detail and the ability to work across multiple model types.
• A collaborative mindset with the ability to engage effectively across technical and business teams.

Qualifications (Minimum)

• Bachelor's Degree in Actuarial Science or Statistics

Qualifications (Ideal or Preferred)

• Honours Degree in Mathematics or Statistics

Conditions of Employment

• Clear criminal and credit record

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Purpose Statement

• To actively influence and provide expert Risk Management oversight to relevant stakeholders where required, contributing to risk culture maturity, regulatory compliance and strategic risk mitigation, while enabling informed decision-making and sustainable business performance. As part of the Enterprise Risk Management Framework implementation, provide 2nd line oversight over all aspects relating to Risk Management.

Experience

• 10yrs+ risk management in a senior role overseeing a large organizational unit preferably in a financial institution or bank. 

Or 

• As a risk specialist in a leadership role
• Industry experience of at least 6 years with banking regulations, capital markets, technology risks and public policy
• Proven experience of using influence and relationships to drive and achieve objectives
• Experience of strategically leading, planning and managing risk initiatives across a large organisation
• Alignment of metrics, reporting and tactical objectives with strategy
• Ability to apply risk expertise to creative and effective applications
• Regulatory liaison and engagements

Qualifications (Minimum)

• Bachelor's Degree in Risk and Compliance or Law

Qualifications (Ideal or Preferred)

• A relevant post-graduate qualification in Risk and Compliance or Law

Knowledge

• Knowledge and experience of Risk life cycle/value chain
• Expert knowledge of Risk Management best practice and regulatory frameworks/requirements
• Commercial, business and financial principles and practices
• Building and developing effective teams
• Risk management systems
• Business knowledge
• Governance and Risk Management principles
• Business products, processes, policies and systems
• Quality principles and practice
• Process-oriented management
• Internal risk metrics and approaches
• In-depth knowledge of Corporate Governance Frameworks

Skills

• Analytical Skills
• Commercial Thinking Skills
• Decision making skills
• Interpersonal & Relationship management Skills
• Leadership Skills
• Problem solving skills