Careers at Discovery Limited

Key Purpose

• Research, development and implementation of innovative insurance products and rewards mechanisms that will complement Discovery Insure’s existing suite of products.

Areas of responsibility may include but not limited to

• Research into strategic insurance initiatives / products to make informed and innovative product development decisions that meet the strategic aims of the business.
• Responsibility for the design, development and implementation of new products.
• Analytical and pricing capabilities to understand the financial implications and parameters involved when developing new products, to ensure profitable results.
• Ability to problem-solve and implement complex and innovative solutions.
• Project management of strategic initiatives.
• Preparation of presentations, proposals and reports to enable key stakeholders to make informed decisions.
• Initiation of projects including business case formulation, seeking approval from the necessary forums and using the current implementation structures to ensure successful implementation.
• Collaboration with various teams within Insure and the group on product development and strategic projects.
• Working with other teams to ensure products are operating in an efficient and accurate manner.
• Monitoring and reporting ongoing results to key stakeholders to ensure products are producing optimal results.

Skills

Technical Skills

• Modelling skills preferred
• Programming skills:

1. SQL (Intermediate)
2. Python/R (Basic)

• Microsoft Office (Excel, PowerPoint and Word) (Advanced)

Behavioural Skills

• Exceptional analytical, problem solving and research skills
• Creative thinking and the ability to operationalise innovation
• Ability to manage ambiguity and continuous change
• Sophisticated written and verbal communication skills
• Leadership qualities
• Project and people management
• Advanced modelling skills and statistical knowledge
• An ability to deal with complex issues as well as migrate between detailed and high-level requirements
• A drive and commitment to exceed expectations
• A reliability and dependability – can be counted on
• The ability to influence and negotiate across divisions and teams at all levels, and with external parties
• A thorough understanding of business dynamics and strategic challenges
• Understand the business and the Group well - advantageous
• Understand the market, competitors and other dynamics - advantageous

Education and Experience

• Matric (Essential)
• Fully completed Actuarial qualification (Essential)  
• 3-5 years of experience in a product development role (Advantageous)
• 3-5 years of experience in short-term insurance (Advantageous)

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Key Purpose

The Funeral Distribution team will have a total Sales Manager complement of 12 in various regions and the role of the Office Administrator would be to provide support to the sales team as well as manage operations and admin functions within each branch or office for the division.

Areas of responsibility may include but not limited to

• To QA all submitted business
• To assist with the capturing of new business and claims, follow up on outstanding requirements with SLA
• To compile and action work based on the daily, weekly and monthly reports
• To assist the Sales Manager
• Collaborate with all business areas
• Monitor office efficiencies
• Service financial advisers and serve as a conduit between the manager and business
• Compile and present monthly team reports
• Ensure all on-boarding occurs within set SLAs
• Receive and service walk in clients
• Serve as a liaison to Discovery
• To answer the phone and manage office functions. To serve as a frontline administrator and receptionist for walk in clients
• To assist the Sales Manager with insights and trend analyses

Competencies

• Attention to Detail
• Planning and Organizing and workflow management
• Customer service orientation
• Coping and dealing with Pressure
• Good verbal and written communication skills
• Relationship building skills
• Results orientation
• Assertiveness
• Positive attitude
• Time management skills
• Multi-task on multiple projects

Education and Experience

• Matric
• Experience in the Financial Services Industry
• Knowledge and understanding of Funeral Plans

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Key output

The successful applicant will be responsible for but not limited to the following job functions:

• Drive positive sentiment through relationship building and extensive networking with Healthcare Professionals, specifically General Practitioners, within their territory as well as owning the sentiment from beginning to end.
• Engaging with Healthcare Professionals to implement the initiatives identified.
• Support the SAM in the implementation of territory specific action plans to achieve defined objectives and to provide reports on the progress, impact and sentiment.
• Monitoring and analyzing performance of projects that have been implemented as well as issue identification and robust resolution in supporting the environment
• Identifying and driving opportunities that will enhance the service delivery to Health Professional and Practice Managers.
• Recognizing and managing risk and potential threats including impact assessment and root cause analysis when providing solutions to address problem areas and identifying opportunities for improvement.
• Internal networking
• Maintaining and growing uptake of various networks and payment arrangements
• Support SAM and PSM with queries within the territory

Behavioural Competencies

• Working with people
• Relating and Networking
• Persuading and Influencing
• Planning & Organising
• Coping with Pressure and Setbacks
• Presenting and Communicating Information
• Working with People
• Delivering Results and Meeting Customer Expectations
• Deciding and initiating action

Knowledge

• Basic knowledge of all Discovery Health Products and Benefits.
• Account Management
• Medical Scheme Industry Knowledge
• Medical Scheme’s Act Knowledge
• Discovery Health Processes (Claims, Medical Review Team, Exgratia, Chronic Illness Benefit, Cost Adjustments, Error Correction) Skills

Skills

• Customer Service
• Communication Skills
• Interpersonal Relationship Skills
• Project Management Skills
• Ability to deal with people at all levels
• Strong Presentation skills
• Ability to negotiate and debate
• Ability to work Independently
• Influence and persuasion skills
• Excellent verbal and written communication skills
• Ability to gather and analyze relevant information
• Microsoft office

Personal Attribute and Skills:

• Customer Centric
• Empathetic

Education:

• Matric is essential
• Tertiary Business Qualification (Degree or Diploma) is advantageous.

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Key Purpose

To create brand and communication solutions that enable business to meet their objectives by:

• Driving and defining the implementation of brand and communication strategy and solutions.
• Interfacing with senior business people to define and co-ordinate brand or communication strategy.
• Understanding the impact of that strategy across business.

Areas of responsibility may include but not limited to

• Unpack complex business needs and to provide creative solutions considering all stakeholders
• To create integrated solutions which are consistent across all brands/ businesses and communities and which meet best practice principles
• To ensure that solutions are in line with Discovery marketing model
• Develop people through coaching (as required)
• Manage a budget
• Build and maintain relationships with key business people, both at a strategic and operational level

Proactive

• Bringing ideas to business
• Doing feasibility studies and defining new ways of doing things
• Measure impact and drive corrective action
• Ensure effective implementation of plans
• Manage conflict

Reactive

• Responding to business needs

Competencies

Knowledge

• Different Discovery audiences
• Various media channels, including electronic
• Discovery’s products and business processes
• Key individuals in Discovery and who to go to for what
• Print and production processes (including time lines and costing)

Skill

• Strategic thinking
• Convert technical information to audience appropriate communication
• Influence and persuade people to get things done
• Negotiate
• Present and sell your ideas
• Question processes, strategy and outputs
• Multi-task on multiple projects Leadership skills: Guide, develop and motivate others
• Make decisions
• Solve complex problems
• Build trusted partnerships
• Strong customer / partner relations
• Manage conflict
• Manage trade offs
• Instill confidence in others
• Communicate well in English both in writing and verbally
• Attention to Detail
• Driving multiple segments

Attributes

• Innovative
• Empathetic
• Diplomatic
• People and relationship focused
• Sociable
• Team player
• Seen as a trusted advisor by clients
• Resilient
• Able to work calmly under pressure and provide answers and direction to others
• Flexible and adaptable
• Tenacious and persistent
• Dynamic and energetic
• Driven
• Confident
• Passionate about work, particularly around fitness
• Have initiative- being a self-starter
• Naturally inclined to work hard
• Action oriented (doer)
• Solution oriented
• Detail oriented
• Ability to think outside the box

Education and Experience

• Minimum 3-year undergraduate
• Post graduate qualification in marketing is preferable
• Relevant industry qualification
• Minimum of 5 years’ experience as a Communication Strategist
• Minimum of 5 years’ experience in Marketing or Communications
• Relevant industry experience, experience in Corporate Wellness, Employer or Business to Business healthcare marketing is preferable
• Creative Writer with the ability to impact behaviour change

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What you will do?

The role will be responsible to oversee a range of analytical teams from data analytics, data science, and clinical in South Africa and co-ordinate with technical heads who will be based in Singapore. The objective of the role is to ensure timeous, robust and accurate delivery of analytical products and frameworks. Effective communication between key stakeholders is vital to ensure delivery.

The role is based in South Africa.

Core responsibilities include:

• Mining large structured and unstructured datasets for a multitude of companies with different data structures
• Ownership of data structures and relevant business logic by setting standards and vision for normalised data sets
• Support the design of data systems to ensure data analytics takes place in an efficient, scalable, and reproducible way 
• Usage of data to find new insights to inform healthcare strategies and develop product – there will be a broad range of fields to understand from clinical, operations, fraud, digital, sales and marketing, wellness, etc.  
• Performing basic to advanced data analytics both ad hoc and in production
• Present data and model findings in a way that provides actionable insights
• Connecting with a multitude of stakeholders to understand the data, systems, and analytical architecture in a healthcare context
• Improve processes and data outcomes where opportunities arise

Additionally, you will be required to contribution to the innovation and product creation process.  

What skills do you need?

Behavioural skills

• Exceptional communication skills across a wide range of stakeholders
• Ability to work cohesively in a team environment while balancing multiple priorities
• High level of attention to detail, resilience, enthusiasm, energy and drive
• Positive, can-do attitude focused on continuous improvement
• Ability to take feedback and constructive criticism to drive improved delivery
• Rigorous ability to problem-solve and optimise environment
• Excellent co-ordination skills

Technical understanding

A deep understanding of the technical tools used in healthcare analytics is required as the bases for development of analytical products, as such the following core understandings are required:

• Deep experience and skill set in SQL, python, and advanced excel
• Deep understanding in basic to advanced statistics, risk adjustment and health outcome assessment frameworks
• Deep understanding of data in various areas of expertise from clinical, operations, fraud, digital, sales and marketing, wellness, etc.
• Knowledge of databases and structures, governance and meta data standards including data architecture principals, ETL/ELT, etc.
• Knowledge of patient health management, provider profiling, healthcare reporting, and other key healthcare technologies etc.
• Knowledge of clinical tools including coders, groupers, and classifications
• Knowledge of data science in the healthcare space 
• Understanding of healthcare benefit pricing, product pricing and other actuarial calculations (reserving, risk rating, etc.)
• Experience in Microsoft Azure preferred (Databricks, Synapse, Data Factory, etc.)

Qualifications

• A bachelor's degree in actuarial science, statistics, healthcare related, or similar.
• A master's degree in a related field preferred.
• Extensive experience in healthcare analytics.

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Key Purpose

Translates the DARP into a Software Architectural Specification that is aligned to the technical strategy, integrates to other systems and ensures optimal systems performance. Guides and the reviews the source code development process with regards to alignment to the technical design. Monitors the

systems performance and proactively finds ways to enhance efficiency and ensure stability. Conduct reviews and contribute to the development of the Standards.

Areas of responsibility may include but not limited to:

The successful candidate will be required to perform but not limited to the following key outputs in respect of the Platform Solutions portfolio:

Decision and Design Artefacts

• Create a high-level architectural design, logical design, high level mapping (data, process) and code design
• Ensure that the technical design will integrate to required systems, that the design is technically feasible and aligned to the business and technical strategy.
• Create Software Architecture Specification
• Assist in developing alternative solution proposals, and participate in the evaluation and selection process
• Document the Decision Analysis & Resolution Report
• Document and validate requirements that will be required to document the Release Notes and monitoring team's parameters
• Define the test strategy to Test performance on new infrastructure after it has been commissioned
• Advise the Dev Manager (or relevant technology partner) of infrastructure requirements required to sustain/improve system performance
• Complete the technology support request form, or draft and present Capex requests at the Capex forum

Review Report

• Review CRS and PRS
• Prior to Go-Live, conduct informal reviews of source code and unit tests to evaluate efficiency, and adherence to standards
• Conduct peer reviews of Architectural Specifications for adherence to standards, optimised design and architectural soundness

Problem/Incident Root Cause Analysis Report

• Participate in the investigation, diagnosis and solution development & testing related to logged incidents and Problems
• Document to relevant findings in a Report

SLA Compliance Report

• Define a monitoring strategy for the application (ensuring that the correct parameters are exposed for monitoring), review Service Definition
• Analyse monitoring results as obtained from Systems Monitoring Teams
• Assure the availability (scalability, availability & security) as per defined systems performance expectations
• Take proactive steps to ensure availability

Source Code

• Implement the Technical Specification using the relevant development language (Java, Magic)
• Produce source code by applying the DHS technical standards, and referencing the systems' exposed sub-processes
• Update the reference documentation and update the scheduling tool with progress
• Document logic and comments inside code
• Document Database structure changes and rule changes
• Produce or update the configuration files

Guidelines, Standards and Coaching

• Participate in internal forums such as Architectural Work Group and lead work streams to improve methodology, internal processes, standards and guidelines
• Conduct training and informal coaching with own team
• Assist developers in understanding the architectural principles of the environment
• Manage weekly team meetings to discuss overall Architecture

Competencies

The successful candidate must demonstrate the following competencies:

• Great stakeholder management
• Technical Architecture
• Process and Data mapping
• Entity diagram mapping
• Project management
• Innovative/Creative thinking
• Logical and practical thinker
• Communication (Written, Verbal and Listening)
• Influential Leader
• Proactive in identifying risks and problems
• Facilitate IT workshops, planning and knowledge sessions
• Be able maintain composure during high pressure situations
• Understand how products translate into systems for use by clients
• Systematic Thinker

Education and Experience

• BSc Informatics/Computer Science or Mathematics
• Project Management qualification - beneficial
• Minimum of 9 years’ experience in software development in Java
• Minimum of 2 years’ experience in a team lead capacity
• Must have relevant business experience or product/systems knowledge
• Process knowledge of SDLC, Project Management, Systems architecture, ITIL processes, CMMI
• Technical knowledge of SpringBoot, Java, Java script, SQL, Angular, HTML, Magic, PSQL, Oracle, UML, BPM, Modelling – essential
• Strong knowledge of DevOps, Agile methodology and Solution Architecture
• Strong knowledge of enterprise integration technologies including messaging (JMS and AQMP), events, webservices (REST, SOAP) and websockets
• Strong knowledge of Enterprise Integration Patterns
• Knowledge of Data modelling techniques, UML process design, Usability design